Once I was able to call the U-Haul 24/7 hotline I spoke to a customer service representative who helped me check out my vehicle however the process took at least 45 minutes, not because the customer service rep wasn't helpful, but nowhere on the Millenium Towing property does it indicate that you have to use the U-haul app or that you have to remotely check in. There just wasn't any support at this location to make check in/check out easy. It would be nice if there was an informative voicemail or poster on the location to guide guests on how to use the online check-in system.William M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Leadville, CO 80461
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- 3.5 Average Customer Rating
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It was a shitshow. First customer rep excellent helping me set it up because it showed I could not return same day to same place. She was excellent. No one was at the location and your chat feature dropped 4 times. Called 2nd rep who was freaking cluelessGinger P.
Millennium towing saves this move. They were excellent to work with and were very helpful. Solace movers however is a scam and if needing emergency help, Uhaul will upsell you moving help in the area and not back anything up. U-Haul is complicit in this company being advertised on their moving help sight and should not be trusted to book quality movers in your area.Colter C.
The return location was fine, but no one was there even though we were there during working hours. It's all OK but it would've been nice to have someone there. The checkout process through the app was OK but a little stressful.Margaret K.
It was fine--no one was there, but we were able to drop the trailer off in the lot without incident.Thomas M.