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Grady Phillips
Customer Reviews for Millers Grand Events
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Miller's are the best. Always have the equipment I need when I need it and if you're planning wedding or event they're the go to for events rentals.
Jeff WilsonSuper nice and helpful. :-)
John CurryGentleman there was very polite, professional, and quick. Highly recommend!
Hayden KrenOrdered a furniture dolly that was absolutely needed but none available. Owner was not concerned at all, he called another place in town to see if one available, was told I could pick one there, but when I went ,there was none. Truck was hard to start, the key would not turned, just not a pleasant move.
Nathalie TillerProfessional, friendly and clean, without any delays or waiting...
Larry mcmillenEverything was Great !
JAMES PARKERThis location is extremely friendly went out of their way to help me in the return of a vehicle. Their location was neat accommodating on my needs format all my questions were answers. I would recommend this location to anyone using U-Haul ever again my future because they really know how to treat people good you're an excellent location I give them a hundred five stars.
Brian McCoyThe price is wrong. Picked up 6x12 at 1 pm returned at 10 pm. Should be 29.00.
Robert NelsonThese guys are people persons. They were friendly , helpful , and truth worthy crew. The father and son crew is very effective and I'm going back in the next weeks ahead. They got my vote....
Morgan QuintanaShannon did an excellent job with my rental.
Grant ShaferThank you Shannon for all your help. Appreciate it. If I ever need another U Haul, it’ll be from you. God bless, Rj.
Robert LarsonAbsolutely the cleanest and most well maintained truck box truck I have ever gotten in!
Steven VrettosVery good customer service
Lawrence HickmanLocation was closed the day I returned the trailer. The online check in system wasn’t real easy, but was able to check in the trailer.
Chris NijokaThe uhaul trailer I rented leaked. The rain soaked my brand new mattress.
Sheila RyanGreat customer service explained the process and the truck was ready to go. Will be back
JOSEPH SmithVery nice people. I don’t rent much but they are my very top choice.
MICHAEL ROONEYMy only complaint is that device used to connect the trailer to the ball on my car kept loosening up. I had to check and retighten this device continuously. I was concerned that it would fail at any moment causing an accident!
Barry BushVery friendly and understanding of the disastrous trip. He agreed this unit should not be on the road.
David RolosonVery helpful personnel. Customer focused. Highly recommend.
Marilyn DedeauxMiller's customer service was excellent!!!
Rick KnappOutstanding service.
DAVID THOMASBest place to rent a Uhaul. Friendly and makes sure I don’t have any questions. Excellent Customer Service.
CATHY VAUGHNThe owner of this location is awesome
Ryan CrockettEXCELLENT ending to what began as an arduous pick-up experience. Suggest you review your (possibly great?) 24/7 check-in Process. thru the eyes of your older clientele. I believe some of them (too many) have or will arrive at the rental office at appointed time (8a) to find ofc closed... Just include seniors among your reviewers. UHAUL rents the best car-hauler available. And they patented it. Consider ensuring your off-hour check-in Process leaves your customers impressed, not distressed. Start with the reservation. Educate the customer. EXPLAIN what a Guranteed Pick-up time means. The guarantee comes with catch (if you're not alert) Probably the 24/7 program is potentially awesome. As it is, it's too much to absorb unexpected. It was not inviting or simple to use, so I didn't.
Gaylord GulledgeHighly recommend!!
Charlie RobinsonU-Haul app is faulty, luckily there was someone there and willing to help me out
Charles WilliamsGuy helped me with return process after I had forgotten to take a pic of the odometer
William GriffinIt was a nice experience.
Steve FullerNothing, it was good.
clyde dunbarSame great service each and every time! Keep doing what you’re doing.
Van StephensShannon Miller was awesome and helpful!
Mochamad Bn asmun niWindshield wiper blades are in need of replacement Interior of truck was dirty
matthew griggsFantastic Service!!!
Agustus SullivanVery professional, prompt, courteous and helpful.
Steve ReschkeVehicle steering was off alignment, kept walking into other lanes and had to constantly counter steer. Needs to be seriously check. Dropped it back off after 13 miles.
Evan Mahoneyeverything was smooth
Brian WiktorekThe guy was great I had no problems here
richard robertsHell to find,
Brian SweetThis entire experience was horrible. The app was complete crap, the truck was disgusting (moldy sticky stuff) not a single person there to help me find the truck in the rain….. and was charged an additional charge with a “digital signature“ that I didn’t approve. I will NEVER do this again!
Rebecca NolanThe trailer I picked up was in bad shape but didn't show until I was about 2 hours from my destination. Noticed the passenger side wheel wobbling and got out and noticed the rim had broke welds. Driver side wheel had broken weld also. Both tires were also about bald with very little tread left on them. Roadside assistance showed up and the passenger side wheel bearing was bad. I asked him to check the driver side as well and it was also bad. He couldn't find parts to fix it so a tow truck was called to pick it up. There was no place open to get a replacement trailer so I had to unload the lawn mower I had and get it in the back of my truck and finish my trip that way. With all of this trouble, I think this warrants a complete refund.
Luke BranumVery friendly and explained the process well. Great place!
billy SHIPPOpen at 8:00 am
Craig WilsonThe only thing was I couldn’t pick up until 10am put me behind on my move.
BETH REYNOLDSPerfect
MICHAEL DENABURGHave dealt with them twice, and excellent service and southern hospitality both times.
WILLIAM BLOODWORTHPleasant to deal with.
Craig Wilsoncaring, prompt and helpful staff
Donald Mecke