Customer Reviews for Millhaven Storage
(U-Haul Neighborhood Dealer)

342 reviews

4945 Taylor Kidd Blvd   Kingston, ON K0H1G0

(613) 384-5343

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(613) 384-5343

4945 Taylor Kidd Blvd
Kingston, ON K0H1G0

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I wouldn't change anything. Excellent service was provided by George. The truck was clean and ready for me at the time scheduled. Great location.

kelly F. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY E. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Maybe more selection but everything worked out fine.

TIM G. 
Rating:
3.0

No instructions as to where to park the vehicles (inside or outside of gate). Key drop not marked.

GAVINJAMES S. 
Rating:
4.0

My overall experience with uhaul was so horrendous that I will never use your company again, and I will actively advise others to avoid dealing with you at all costs. Donna in Toronto was your saving grace she did an amazing job, and I am grateful to her for saving my moving plans; however, the awful customer service skills of the woman I initially dealt with set the tone for my negative experience with uhaul, which seems tk be on par with the experience of others.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Duncan F. 
Rating:
5.0

Customer did not leave a comment.

francine d.  |  Overall Experience 
Rating:
5.0

Great facility. Clean, secure convenient, friendly.

Greg G.  |  Overall Experience 
Rating:
5.0

Nothing, great costmer service.

andrew B. 
Rating:
5.0

Customer did not leave a comment.

Alexandre K. 
Rating:
5.0

This is my go to place for storage, in the Kingston area. I had a camper trailer stored here for the last few years, and occasionally rented an extra parking spot for storing a vehicle, or enclosed storage space during home reno projects. Never had an issue with any of my storage needs. The operator of the facility, George, was always friendly and helpful when trying to accommodate my various storage needs over the last few years. I wouldn't hesitate to store stuff here in future as the need arises.

BRIAN C.  |  Overall Experience 
Rating:
5.0

Was a great experience, I will be back if I need a truck again. I will also recommend to family, friends and business partners.

victorian O. 
Rating:
4.0

Originally went to Midland Avenue location. Staff there were very helpful, but did not have the trailer on site that I rented and had a reservation for. I was then directed to another location outside of the city, where there was a trailer. I have rented from UHaul numerous times in the past two years, moving my kids to university, and myself moving to a different home. Each time my trailer is not at the reserved location, and I am directed somewhere else, sometimes several places. The 'normal' timeframe is two plus hours just to get me trailer that I had reserved numerous weeks prior. This is an incredibly disorganized company, and one I no longer wish to use. It is too much of a headache and hassle just to rent a trailer, when there are many other options available.

Michael S. 
Rating:
5.0

George was very friendly and gave us good service and had us on our way in no time.

John D. 
Rating:
5.0

George is friendly and professional to deal with. Definitely recommend storing a rv with him

Dan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Riginald R.  |  Overall Experience 
Rating:
5.0

Excellent service , great security, and very well keep grounds,

ROB G.  |  Overall Experience 
Rating:
5.0

The facility is top notch and George is just a great man to deal with if needed again I wouldn't hesitate to call him .Thanks George you were the best !

ken r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauri L.  |  Overall Experience 
Rating:
5.0

Everything went smoothly and George was very easy to work with. All is well.

George E. 
Rating:
5.0

Customer did not leave a comment.

LARRY D.  |  Overall Experience 
Rating:
5.0

Excellent service and communication. He remembers who his customers are.

Daniel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vance T. 
Rating:
5.0

George is awesome, very accommodating. I highly recommend this storage facility!

Christine M.  |  Overall Experience 
Rating:
5.0

Professional experience

Dennis C.  |  Overall Experience 
Rating:
5.0

George was always pleasant and professional in all our dealings. Will be our “go to” in the future!

BRIAN N.  |  Overall Experience 
Rating:
5.0

Storing while moving away. This was a good experience for us. The facility was excellent, clean, tidy and safe. Mike was always helpful when any questions arose.

Simon B.  |  Overall Experience 
Rating:
5.0

Friendly well maintained good price I would recommend this place

Ron M.  |  Overall Experience 
Rating:
5.0

George was very friendly and accommodating. The storage unit looked brand new. Since he lives on site, you won't get a more secure place for storage. When I returned after the winter, I discovered that I had hooked my padlock on the latch before sliding the latch into the locked position, so the unit was unlocked all winter! Nevertheless, everything was "present and accounted for"! Thanks for being there, George!

PAUL S.  |  Overall Experience 
Rating:
5.0

Great experience! Thanks so much.

leighann k.  |  Overall Experience 
Rating:
5.0

Nice and clean ,will return next year.

Bruce P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deardra T. 
Rating:
5.0

The owner of this facility is beyond helpful. If we ever need to store anything again, he will be our first cal!

jenica b.  |  Overall Experience 
Rating:
5.0

I’ve been storing my belongings with this facility for 8 years now, never had any problems or issues. I highly recommend Millhaven storage.

SHEILA S.  |  Overall Experience 
Rating:
1.0

I booked the truck for 10:30, and it was not ready upon arrival. The truck was disgusting and in dire need of cleaning and sanitation.

Kyle H. 
Rating:
5.0

Millhaven Storage is an excellent owner operator storage facility with dry, clean, pest free units that I would highly recommend.

Dugald M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy G.  |  Overall Experience 
Rating:
2.0

The owner called to yell at me saying no contract had been completed and he would get the police involved and that I was arguing with him when I was explaining I didn't understand how I didn't have one when I did everything I possibly could do online to pick up the truck, I put in Everything online that he was asking for and that I was concerned about credit card fraud when his phone number didn't come up as a business or as uhaul. That is never how you speak to a customer

Julia C. 
Rating:
5.0

Customer did not leave a comment.

craig h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADLEY V. 
Rating:
5.0

Customer did not leave a comment.

DOMINICANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

George was excellent, very helpful and friendly. Highly recommend

wesley H. 
Rating:
5.0

This gentleman who runs this facility is excellent. Very helpful and quick and easy to deal with, 5 Stars all around service and facility. Thanks to George Kattar, from Jeff

Jeffrey A. 
Rating:
4.0

Customer did not leave a comment.

angela L. 
Rating:
2.0

Went to return truck still within hours of operation door locked called number a few times no answer knew I owed money now I'm gunna be charged extra maybe I'll choose a different company for trucks for my moving service

andrew S. 
Rating:
5.0

Manager was very personable and helpful.

wesley H. 
Rating:
5.0

Staff at Taylor Kidd Blvd. are extremely professional and very helpful!! They will always get my business!!

BRIAN K. 
Rating:
5.0

Straight forward and easy to get registered, then on your way.

Kevin K. 
Rating:
2.0

We reserved our uhaul prior and I even did the pre check in by submitting my drivers licence. When we arrived at the pickup place they had no record of our reservation nor did they even have the vehicle we needed and we had to go with larger truck than wanted. This delay in having to go through all new check in caused us to be late to meet the movers, costing us an extra hours worth of their time.

Britta F. 
Rating:
5.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

Quick response and quality equipment for rent

kevin K. 
Rating:
5.0

Customer did not leave a comment.

gregory B. 
Rating:
4.0

Customer did not leave a comment.

Brent S. 
Rating:
2.0

12-15" of snow - lot not plowed........15 minute drive from preferred pu location on Princess st which is 2 minutes away.

Garry G. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Dealer was very helpful and pleasant to deal with. No problem with dropping trailer off.

rod M. 
Rating:
4.0

Customer did not leave a comment.

dan K. 
Rating:
1.0

I rented a truck from Kingston not a different city

brian G. 
Rating:
3.0

Nothing wrong with the place, other than not exactly friendly. My issue is that I reserved a truck in Kingston (Princess st) and had to drive all the way past Enterprise to get this truck!!! Cost us $20 in gas that it shouldn't have in driving back to town and then back out again. Considering we moved 4 streets over it seems excessive. I get month end is busy but the whole thing was not handled well from start to finish. Can't imagin using U-haul again.

Trevor S. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Super close to where I moved. I was late, so didn't speak with anyone. I received an email from U-Haul first thing in the morning. U-Haul is the only way to go when it comes to moving

Dean B. 
Rating:
5.0

Customer did not leave a comment.

linda C. 
Rating:
5.0

Nothing, it's great.!

Sandra W. 
Rating:
4.0

Customer did not leave a comment.

KIM B. 
Rating:
4.0

It was a quick and easy process, inexpensive amd I had no problem with the service.

Dustin S. 
Rating:
5.0

No issues at all with the staff at this office.

Kenneth J. 
Rating:
5.0

I have no suggestions as the service I received was excellent.

lena S. 
Rating:
1.0

I ordered a 26 foot from napanee. They at the last minute could not get one but found one on Taylor Kidd Blvd in mill haven. Well I picked it up. He said it was 26 Feet. I don't know by looking at them. The movers I hired were waiting. I got to the home. They said this is twenty feet. It was. This resulted in two trips. Twice the cost. Twice the gas. There was no dolly no blankets this I had to rent a dolly today. I paid an additional three hundred and fifty dollars in wages gas. Renting a dolly I was charged for that even after u told them. I would expect a reimbursement. I have rented many times from u haul. This was deplorable

joanne M. 
Rating:
5.0

Customer did not leave a comment.

rolfe U. 
Rating:
5.0

Customer did not leave a comment.

EDWARD J. 
Rating:
5.0

We have dealt with this location a couple of times now - both for truck rental and storage needs and find the service excellent - very professional. Will definitely use it again in the future for any moving or storage needs.

Patricia H. 
Rating:
3.0

Our Uhaul was covered in dirt and ants inside. We were not given a walk around. We have pictures to prove this. Unfortunately, we had to drive over an hour to pick it up so we were an hour away when we got home and noticed.

sarah M. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Jill W. 
Rating:
4.0

Trailer had one tire that kept losing air. I was under strict timelines in meeting the wolfe Island ferry schedule, so filling the tire was a major inconvenience and not always possible. It made it difficult to manoeuvre as it dragged when backing into loading / unloading areas. It probably also contributed to the poorer handling and braking as well as the marked decrease in fuel economy I experienced, not to mention the extra wear and tear on my vehicle. The tire had been marked with a white “T”, so I figure it had some kind of issue that uhaul was aware of.

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

DON E. 
Rating:
5.0

Customer did not leave a comment.

HERBERT B. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

nice manager, helpful in hooking up car hauler,nice trailer, great deal

Bob B. 
Rating:
3.0

No improvements really. Not great location.

David M. 
Rating:
5.0

Customer did not leave a comment.

ron A. 
Rating:
4.0

Customer did not leave a comment.

Elaine Annette S. 
Rating:
4.0

It was worrisome that the "change engine oil soon" light came on 1 hour into my 8 hour drive. I don't think that should happen if the vehicle is maintained on an appropriate schedule

Stephanie D. 
Rating:
3.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

great service thanks !

michael P. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
4.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

ron A. 
Rating:
5.0

Customer did not leave a comment.

ron A. 
Rating:
5.0

Georges was able to recommend the right truck size for the job I'm doing. he explained clearly the charges to me before renting the truck, he was very accurate. the service was excellent.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

ron A. 
Rating:
5.0

Very Happy with service everything went great ...

LINDA M. 
Rating:
5.0

Truck only came with 1/4 tank of gas..... Better service would have the truck full of gas for pickup.... truck stalled after being parked on a hill

Ian M. 
Rating:
5.0

The access to a trailer on such short notice was fantastic. Mr. Kattar was most helpful, assisting me with the connection to my vehicle. I would definitely recommend his service to anyone in need of U-haul equipment.

Louis F. 
Rating:
5.0

Customer did not leave a comment.

Jeanne H. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

It would be a good idea to ensure the inside of the U haul does not get wet when it rains because my box spring & mattress where wet from an opening on top.

DENISE K. 
Rating:
5.0

The owner was efficient and accommodating, the truck was clean, everything was well explained. Great location to deal with.

LEONARD D. 
Rating:
5.0

I would love it if they had pickup trucks available at this location. I need to go into Kingston to rent one.

Ronald J. 
Rating:
3.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

Customer did not leave a comment.

DON E. 
Rating:
5.0

Customer did not leave a comment.

ron A. 
Rating:
5.0

Customer did not leave a comment.

clair praught D. 
Rating:
5.0

Customer did not leave a comment.

kelly F. 
Rating:
3.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

No problems at all. Good truck and George was friendly.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Marie L. 
Rating:
5.0

Customer did not leave a comment.

ronald J. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
3.0

Customer did not leave a comment.

MICHEAL J. 
Rating:
5.0

Used twice and very happy with both experiences

rimantas D. 
Rating:
5.0

Very good service and very accommodating regarding times Clean new storage areas Flexible regarding pick up and drop off times

rimantas D. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Moving can be a very stressful time, George and Owen made this part very easy, I definitely would recommend your services. Thank you, Janice Farrar

Janice F. 
Rating:
5.0

always great service and continue to use this location.

melisa W. 
Rating:
5.0

Don't do anything...customer service was great...and i loved being greeted by the dog;;lol

marilyn W. 
Rating:
5.0

Customer did not leave a comment.

Claude F. 
Rating:
5.0

Customer did not leave a comment.

Claude F. 
Rating:
5.0

Customer did not leave a comment.

Danqi C. 
Rating:
5.0

All good :)

Torki A. 
No reviews have been submitted for this location.

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