I had no issue with the pick up location, the person who helped me there was very nice and pleasant to deal with. The truck itself however was simply awful, loud, no cruise control, difficult to handle. By far this truck was the worst piece of Uhaul equipment that I have ever rented.
Matthew L.
Customer Reviews for Mills Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service great prices,,thanks
Eduardo R.Excellent customer service! They went above and beyond to get us this trailer for my move.
John S.Easy location within WW, right across from a gas station to fill up before bringing back. Dependable location.
Kamm G.Very helpful and professional.
John Z.The instructions were clear and easy to follow. This was my first time using the 24/7 truck share and I had no issues at all. Would highly recommend to anyone that asks about it.
Alexis L.Very good experience
Richard B.Maybe double check the location settings when it comes to pick up drop off location other than that very good. People at mills shop were very helpful in speeding up the process
Zosia T.Nice people
LESLIE M.Mills was fantastic the lady behind the desk went above and beyond where UHaul fell extremely short not only on serving the customer but overall customer relations if not for the employee at Mills we would have completely missed our move in time so thank you to her and shame on you UHaul for putting profits before your customers
Debra T.I had my pickup site chosen 6 weeks prior. You changed it to an hour away 2 hours before I was supposed to pick it up. I won't ever use Uhaul Again and I will be telling everyone I know how shitty of a company you are. It took me 45 min to talk to an actual person and then I was hung up on twice.
Steffany L.Keep doing what you do.samantha was awesome in helping us.
Mark B.They always go above and beyond for the customer!
Sonya N.We did not have contact due to after hours drop off that went very smoothly.
Judi W.We were told our pick up location was moved 45 minutes away from where we originally rented the day before the rental. Although there's a statewide mask mandate the owner didn't where one. She did come in early on a normally closed day to handle all the rentals.
Andrew A.I can't think of anything they could have done better.
Michael G.Nice people
William M.He was okay, place was okay nothing special.
Helena H.I'm calling again
Juliane T.There was enough room to back up the trailer. Having more obvious parking spots or lights may be helpful for night drop-offs.
Sara G.I'd say it was a pretty good experience overall.. Samantha pointed out our faulty light system and we got it up to par .. she was very accommodating to my needs .. I would recommend this site to anyone wanting dependable reliable equipment..
Samuel Z.Just keep being you, I appreciated meeting you both!
Christopher W.It was a fast and smooth transaction. Helpful and friendly people. Equipment was in great condition. You just can't ask for more than that.
Steven G.Really nothing needs to be improved for the next customer at Mills Automotive. Their office is clean, their staff is efficient, professional, polite, & personable also. I've rented from them before & appreciate they have a variety of trucks & trailers on hand. Thanks. I recommend Mills Automotive U-Haul Service to others to try
LAWRENCE B.I left a couple of overlooked wrapped furniture glass shelves in the back of the truck by accident. S—— at Mills Automotive called to tell me, kept them safe, and returned them to me. Service above and beyond expectations!
Sonya N.I dropped off the u-Haul after hours and tried to check the truck in on-line. My location could not be found and spent 45 minutes on the phone with U-Haul being on-hold and transferred between three customer service agents. Finally, Isiah (from the Purchasing Department) said all I had to do was turn the keys into the drop-slot. It was a rough time trying to get the truck returned.
Thomas W.Staff was rude, in fact I was told to just leave by some old guy sitting at the service counter. Not one of the 6 employees I observed wore a mask. I approached the lock box for key delivery and was advised to come in and then was asked for my DL and CC which I stated was previously submitted online to avoid direct contact. One of the shop mechanics told me I wasn't the only one suffering when I restated I did not want to step in for key delivery. I responded by professionally stating that I was wearing a mask for their safety, not mine. Flat out rude! Had I not needed to move my daughter that day I would have went to Penske and paid the extra $50 bucks. Because I'm laid off, cash is tight, hence I had no choice but to follow their request. Seriously, no BS here. It was embarrassing for me to see business associates behave so poorly, and with a complete lack of regard for U-Haul policy and delivery agreement, as well as Wisconsin law as it related to Covid-19 at the date of delivery.
Michael O.Friendly helpful personnel
Holly F.Thanks
Ozalle T.They were very helpful making sure everything was hooked up.
Tim T.Good communication
john M.Kind, courteous and accommodating
john M.Very little options. VERY TIGHT AREA and expect people to park the rental in a spot that is unrealistic for someone who has a large truck or may not be that sufficient at parking. Lots of extra parts and vehicles laying around making it difficult to access anything. No assistance was offered in hooking up.
Nathaniel P.The trailer had 2 tires that were in extremely bad shape, the ratchets for the straps were almost totally locked up, I had to go buy a can of penetrating oil to get them working again. The trailer was covered in some kind of tan colored silt.
Lee L.Two weekends in a row we used U-Haul One in Janesville for best of Janesville U-Haul and this one both times I feel we were extremely overcharged considering we set up everything in advance and still everything got screwed up we were told we were going to get a discount so if it's still at the end of the day it was $150 for the truck. The place for best of Janesville U-Haul decided to charge $56 Tell me they were going to refund it we have proof and provided the proof that we did not have that much gas in the gas tank when we picked up the truck but still got charged for not putting enough gas in and they only refunded $32 I am very disappointed in the way U-Haul has made things I think next time we'll go budget
Kaley S.I'm the first to pay a compliment when one is deserving, as I appreciate a friendly environment. To be respectful, I'll simply say I'm unable to offer one for my pickup site. On the other hand, the gentleman on the return side at a different location was very friendly and provided fantastic customer service.
Thomas F.How they charge me too much on my credit card
Joan L.Forgot to tell the agent, drivers side wiper blade needs attention . Just loose rubber on the blade but still cleaned ok,
Robert B.We expected to pick up in Delavan Wi. The morning of the P/U, Mass confusion. We were rerouted to Whitewater Wi. Whitewater threatened to leave before we could p/u because she had an appointment. She said she left us a VM the night before but I received no call. In conclusion we would not use or recommend either location.
Kate B.Very nice people easy to work with
RODNEY D.I got a personal call a couple of days ahead of the pickup which was very helpful. I got answers to my questions and the pickup went very smoothly.
Andrew B.Similar to the pick up location I was directed to a different location for drop-off despite my Order Confirmation showing the address. You guys need to get on the same page. There appears to be a disconnect between pick-up/drop-off sites listed online (Order Confirmation) and what actually is reality. Very frustrating.
Wesley F.Pick up and drop off were quick and easy. Staff was not particularly smiley but gave clear instructions. I dropped off the vehicle after hour and received the final receipt via email shortly after the office opened the next morning. The only thing was: the site did not have any furniture dolly that I requested in my reservation. It resulted in inconvenience for me and my roommate (both short females) to move large items of furniture, to say the least.
Miao-ching L.was a very easy and convenient transaction. I would use Mills Automotive again if I need a Uhaul in Whitewater
KAREN H.The cab was filthy. Dust, dirt, and grime covered most surfaces. It had not been a smoke free environment either. The previous renters left the cargo space in similar conditions. It needed to be swept before we could load our belongings.
Scott N.Staff not very "warm and friendly".
Joel F.Nothing , the people at the facility couldn't be any better to work with!!!
Mike P.