I had no idea how to actually get the truck at the start of my rental reservation. There was no email or notification describing the steps of checking with the app and then getting the code for the key box. When I tried going to their office it was locked and no one answered the phone even though the listed hours said they were supposed to be open. Overall lack of communication added unnecessary stress to my move day.
Alyssa O
Mills Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Whitewater, WI 53190
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Excellent customer service and very accessible and willing to work with my crazy schedule.
JOHN SHave the equipment ready for the customer don't just say we don't have it your on your own
KENNETH KThis was a drop off location was after hours- no staff available
Gerd GThe issue was not the location - the U-Haul app itself was non functional, the location was advertised as open by U-Haul and it was closed. Staff came in during closed hours to assist with the issues caused by the U-Haul app.
JOSEPH B