Customer Reviews for Mings Self Storage
(U-Haul Neighborhood Dealer)

659 reviews

4663 Stenton Ave No 79   Philadelphia, PA 19144
(Germantown and Abbottsford)

(215) 844-2566

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 4 pm
  • Sun: 10:30 am - 3 pm

Services at this Location:

Contact Us

(215) 844-2566

4663 Stenton Ave No 79
Philadelphia, PA 19144
(Germantown and Abbottsford)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 4 pm
  • Sun: 10:30 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Ebony C. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
2.0

I was charged $20.00 for an after-hours fee when the Cargo Van was returned on time. I was also charged for 2 gallons of gas when the Cargo Van was brought back with the gas gauge at the exact level when I picked the Cargo Van up. I canceled a rental for 05/31/22 because of these overcharges. Do yourself a favor and rent your Uhaul someplace else.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
1.0

Make improvements at the entrance to office and to trucks lot

Kenneth P. 
Rating:
4.0

Inspect trucks more often this cargo truck was in bad mechanical shape sound like the muffler has a hole in it very loud

Rose S. 
Rating:
3.0

Just continue to improve your site physically. Everything else was great.

Jeffrey B. 
Rating:
5.0

Customer service was excellent

Vincent M. 
Rating:
5.0

I had no issues! Parking was an issue but that's not their fault! Service was top notch, straight to the point, in and out and truck was clean! Definitely would come back to this branch!

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

CHARDAY W. 
Rating:
5.0

Customer did not leave a comment.

MAX N. 
Rating:
3.0

Next time we definitely need to check the gas and milage. We were charged for 4 miles to drive less than 16 city blocks . Because of this we were charged and extra 50$ in gas fees. And the truck needs servicing . Very disappointed ☹️

AMANDA L. 
Rating:
1.0

This location was completely uncooperative and lazy as F. They said they had no dollies, but didn't look. They said they had no mattress covers, and we were looking right at them. So they HAD to get up and walk 2 feet and get one. I refused to sign the rental agreement because the gas was way off and they wouldn't go to the truck to look at it. I hate Uhaul.

FRANKIE L. 
Rating:
5.0

Customer did not leave a comment.

ANGELO D. 
Rating:
3.0

the back of the uhaul had dog shit in it i couldnt use it i turn it back in

GWENDOLYN J. 
Rating:
5.0

The only issue I can speak on was the app. The app is very buggy and hindered my return process. Thus, making me leave the van but returning in the morning to do a formal check out.

Daniel H. 
Rating:
5.0

I had a great experience with UHaul. The front desk was very friendly and helpful, I felt comfortable driving the truck, and I loved the clear instructions on both the interior and exterior of the truck.

Javvieaus S. 
Rating:
3.0

On this rental dates are not true. Aug. 30-Sept.2, 2021. Not Aug. 30-Sept 7, 2021. Under Doctors care From Sept 5, 2021 - Nov. 15, 2021. Charge are false. Request a dispute.

GERALDINE M. 
Rating:
2.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
4.0

Only complaint I had a hard time finding the place.

BYRON L. 
Rating:
1.0

Beginning mileage or gas was not correct had to take a pic to verify. Gave me insurance without asking . Drop off very far away from office.

HAROLD S. 
Rating:
3.0

Customer did not leave a comment.

sasha H. 
Rating:
5.0

Customer did not leave a comment.

Marian M. 
Rating:
5.0

Customer did not leave a comment.

Sherry M. 
Rating:
5.0

The website is broke on Firefox.almost unusable

Morgan R. 
Rating:
4.0

Customer did not leave a comment.

CRISTIAN S. 
Rating:
3.0

At the location the truck was picked up from, the sales associate could have used help on a busy Saturday. She was swamped but did an excellent job.

Karen K. 
Rating:
5.0

Everyone at Mings were very helpful and friendly. From the time I arrived until I pulled away with my rental they did everything possible to make sure I was completely satisfied. I would 100% recommend using their services to anyone who needs an in town rental in the area. I would use them again for sure.

Liam A. 
Rating:
5.0

Customer did not leave a comment.

LASHANDA D. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH F. 
Rating:
1.0

First of all, I waited at the location for 1.5 hours as the key to the truck was not there. Long story short, the staff member took the key home.

Mo Se C. 
Rating:
5.0

I made moves.

Lucien Anthony W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
2.0

I ordered moving blankets and a dolly I was not able to get either. They didn't have the key to the supply closet. I must stress that was very inconvenient. I was moving from Philadelphia to Chicago and had alot of heavy furniture. It was very back breaking carry everything. I'm very disappointed with uhaul for that reason.

Tammy B. 
Rating:
5.0

Thank you to Mr. Jackson for all his help.

VIOLA M. 
Rating:
3.0

Stop worrying about making money be worrying about the safety of other in othe was the manager rented me a van with a minor miss on the driver side

ALBERT G. 
Rating:
5.0

The young ladies on duty were knowledgeable and helpful 😊

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn J. 
Rating:
5.0

Quick and efficient service always. Will return and refer friends

JOHNNY R. 
Rating:
2.0

Ocheck the gas don't just guest cause to lazy to walk out and see

WANDA B. 
Rating:
3.0

Customer did not leave a comment.

CHERYL B. 
Rating:
3.0

When I first rented my vehicle the agent never explained in details the rates and how it would be divided, also at this location they have changed management several times and at some point in time they didn't help with understanding about extending my reservations, I'm quite surprised at my final billing and quite disturbed over unanswered questions and explanations during my usage of my contract of 180 days.

Anthony B. 
Rating:
2.0

Clean your trucks/employees where very nice

bernadette B. 
Rating:
2.0

Be upfront with ALL FEES. I was quoted a rate for insurance but it ended up being much higher and the person obviously didn't know what she was doing. although she was nice. I ended up spending 145.36. on a 29.95 Truck Disclosure of all applicable fees would be a good practice for this business. Thanks

MARLAINA V. 
Rating:
1.0

The price is EXTREMELY MISLEADING

ALMARIS F. 
Rating:
5.0

The young lady that assist me was very helpful

Constance L. 
Rating:
5.0

Customer did not leave a comment.

RENEE A. 
Rating:
5.0

Confirm pickup time with customer. I had requested an earlier time. This issue was addressed to my satisfaction.

Georgina S. 
Rating:
4.0

Customer did not leave a comment.

SAMI J. 
Rating:
5.0

Breakfast from 8 to 10 just kidding my experience was great look forward to my next trip thank you so much

Dwight P. 
Rating:
3.0

Customer did not leave a comment.

Anthony K. 
Rating:
2.0

Hours online said I could pick up at 8:30... showed up and couldn't pick up truck until 10am when they opened.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Very professional and patient and courteous

Matilda S. 
Rating:
5.0

Customer did not leave a comment.

Joy C. 
Rating:
3.0

be honest on the invoice

lisa D. 
Rating:
4.0

My experience was great, no improvements needed at this time.

Timothy W. 
Rating:
4.0

Great service

Djervin U. 
Rating:
1.0

Assure that information is updated correctly and reservations times are honored.

Elhassan U. 
Rating:
5.0

STAY JUST AS You Are

Frances E. 
Rating:
5.0

Nothing, excellent service!!

LARENE C. 
Rating:
3.0

It would help if U-Haul explained that you MUST buy insurance for your vehicle if you are renting from a non U-Haul location. There also wasn't much inventory at the location, which could of course be frustrating for those in the nearby area.

kwadowo A. 
Rating:
5.0

i did not go in, so cannot speak to the cleanliness of the place. but drop off was effortless and the person duty very cheerful and helpful.

MARGARET W. 
Rating:
5.0

Customer did not leave a comment.

Randall L. 
Rating:
5.0

Nothing at all every thing was Great!!! Look forward to rent again..Thank you so much!!

SHIRLEY C. 
Rating:
4.0

Customer did not leave a comment.

Tara T. 
Rating:
5.0

Thing we're great n once all the construction is complete things will b better I highly recommend ur location n ur staff was great as well????

Shirley S. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
1.0

Customer did not leave a comment.

Deneya O. 
Rating:
5.0

Customer did not leave a comment.

Zykechia B. 
Rating:
5.0

Customer did not leave a comment.

Andre B. 
Rating:
5.0

Customer did not leave a comment.

Eva-Marie S. 
Rating:
5.0

Customer service was great!

Duane C. 
Rating:
5.0

could use some chairs older people like me need to set down that would be nice to install chairs maybe one or two for us customers.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

mia L. 
Rating:
5.0

Nothing it was very good customer service

JASPER L. 
Rating:
4.0

The gentleman was very pleasant and polite. He clearly explained everything and got me setup quickly. The truck was not cleaned on the outside or the inside. Considering the covid 19, I would have thought extra care would have been taken to clean the inside of the vehicle.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

bill F. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Just note to drive carefully over the potholes in the driveway so there's no damage to the vehicle right upon return. Aside from that, service was efficient and helpful and no notes are needed.

William S. 
Rating:
4.0

Customer did not leave a comment.

Eugene J. 
Rating:
3.0

I had a terrible ed experience today. I was scheduled to pick up a uhaul from one place and they were not prepared. They didnot know I was coming. I was suppose to be transferred to Ming's and nothing was done correctly they had no record of my order. This was an example of poor customer service.

Deborah D. 
Rating:
3.0

Staff very friendly. The only problem I had when l returned the rental cargo van with a full tank of gasoline and did not get credit for it. I went to my destination and gas level dropped to 1/8 mark. I assumed I could not drive back with the van with a gas tank 1/8 full of gas. Therefore, I filled the tank. I was surprised that the needle on the tank when I returned the cargo van was still full. To say what? It is not my fault that I used a better grade of regular gasoline that burned less than the cheap gasoline that U-haul placed in the van when I drove off the lot. I paid $2.419 per gallon for regular gas. The van took 16.771 gallons of gasoline which costed me $40.57. I am asking U-haul to do right by giving me credit for half the gas. -Deborah McBride Contract #86621270 609-658-0542

Deborah M. 
Rating:
4.0

Customer did not leave a comment.

Stanley B. 
Rating:
1.0

Check y'all vehicle more better before y'all over charged costumers smh

Elisha R. 
Rating:
5.0

2nd Time! Had a great experience with Uhaul

Markia W. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
4.0

Customer did not leave a comment.

Angel S. 
Rating:
5.0

Customer did not leave a comment.

Shanel H. 
Rating:
5.0

As usual Avo was great. His customer service was exceptional.

Kim N. 
Rating:
5.0

Customer did not leave a comment.

Alhammadi M. 
Rating:
1.0

I was charged for something I should not be charged for and now I have to dispute the charge in my credit card

Erica O. 
Rating:
4.0

Customer did not leave a comment.

Francine F. 
Rating:
2.0

fix pot holes in parking lot ,they have very deep pot holes as you come in and go out of the property.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Regina M. 
Rating:
5.0

Customer did not leave a comment.

Jamere M. 
Rating:
5.0

very good job keep it up

Gerald M. 
No reviews have been submitted for this location.

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