Customer Reviews for Mings Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mings Self Storage

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Michael J. on

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Customer did not leave a comment.

Michael T. on

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Try ensure that floor of cab is cleaned because of dirt being tracked in because of unpaved lot.

Jonathan O. on

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I drove the truck 5 miles total and was erroneously charged $31 for gas when the meter was recorded improperly. I sent an email 2 days ago and no response. Not cool. I have photos as evidence and would like this to be remedied.

Camila J. on

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Rosa T. on

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Jeffrey G. on

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There was no drop off box or slot.

Albert R. on

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Saul R. on

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I’m pretty sure I was over charged due to an error on the locations part where the mileage was logged in in correct. They have summer time teenage employees and this was the worst over all experience I’ve had renting a uhaul. I tried to give them a chance even though a lot of errors were made from the beginning of the process on a simple rental but I should have requested an older employee so I take blame in not resolving the issue before leaving and paying but once I thought about the charges and the places I drove the vehicle the miles did not add up and I pretty much had no way to prove it at that point and the situation was not resolved by the location or uhaul so that sucks. Next time I will make sure they do a walk around on the vehicle before I leave the lot and I’m glad it was a small charge opposed to them saying i did damage to the vehicle or anything similar because I failed to inspect the vehicle and mileage in their presence which I thought was their job to began with. You live you learn.

WILLIAM F. on

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Excellent service

Takiyah S. on

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They only had two trucks, so I had to get a vehicle much larger than what I actually needed. When I went to return the truck there was no drop box to leave the key after hours, so I had to delay my return. Their storage unit is filthy. There is debris falling into the unit because the top of the storage space is not covered. The gentleman who works at the facility was very accommodating and helpful. He handled our inquiries quickly and to the best of his ability.

Kelly H. on

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Get your IT department's attention. I was trying to return my truck by noon but I was late. Apparently you automatically sent an email to the customer who was waiting for my truck. That email said they wouldn't be able to get it until 5:00 p.m. They were not pleased until I came rolling in (not very late). Give your people behind the counter a chance to fix things before you start blasting emails out telling people of massive delays. If your communication was better you get 5 stars. Better than Budget any day though.

Rochelle J. on

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Jordan F. on

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Reduce the mileage fees. 99 cents is cost prohibitive. Stop hiding fees!! What happened to $19.95 rental for 24 hours?!?

kim K. on

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Megan N. on

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Jordan F. on

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Atia L. on

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Dont go here GO TO A DIFFERENT LOCATION

Norris W. on

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Excellent service and attitude.Professional and helpful.Nothing that comes to mind at this time.

James C. on

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Everything was wrong, beginning with a worker whose only answer to most questions was, "I don't know. That's what comes up on the computer". Most troubling was pickup Mon 2:00 - return Wed 2:00 = two 24-hour periods (my understanding from 5 years of rentals at another site) and his insistance that M/T/W + 3 days. When I made the reservation, I was told I could leave my own vehicle in their lot; when I arrived, I was told I could not. Vehicle had gravel that I had to sweep out. Vehicle had considerable small scratches which were not noted. He told me to take pictures. I had no way to do that so he came out and took pictures with his phone that he said he would email to me. I never received them. He was not overtly rude; he just had a remarkable determination to stay uninvolved in any way.

Simone J. on

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Equipment worked well but it wouldn't hurt to clean the inside more. An occasional wiping down/vacuum of the cabin area goes a long way! We're paying for a service, doesn't matter that it's a transport vehicle.

Destiny W. on

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Giving us a uahaul that was on empty and telling us it was a discount when it wasn’t.

Anas D. on

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I was charged for items that were not available, asked for a refund and told me they couldn’t do it

Norris W. on

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Naomi G. on

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Charles C. on

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Kevin B. on

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Don’t have links to laborers that don’t show up.

Lugenia B. on

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Staff super friendly and helpful.

John H. on

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Fix the sloppy, dangerous steering, clean the windshield so driver can see at night, give instructions on operation of mirrors and lights, including light inside cargo area.

Suzanne Q. on

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Cheryl M. on

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The staff was very friendly and patient. They were willing to do everything they could to make sure I drove away with a truck that I actually needed.

Michael C. on

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Great job.

Shawn S. on

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It was great and the lady at the desk was very professional.