Gates closed. Difficult to find even with GPS. Staff unhelpful and not in the office. Thankfully I had a phone to call them back to the office during business hours. Hours on door don't match online hours. No internet for days aborting according to the not on the window. Told to check out in myself by calling UHaul. Staff never looked at the equipment. After sorting on hold I was told by customer service that the site worker already checked it in so apparently the worker lied about not being able to do her job and just wanted to be lazy. When I left the gates were wide open and no staff in site so anyone could have stolen the equipment and i would have been liable.
Chris L
Customer Reviews for Mini Mall Storage Titus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady handling checkout was exceptional. Next level personality and helpfulness. A rarity these days. Well done.
james wExcelente atención. Muy atento el personal a las necesidades
yonni mCannot comment on personnel as location was closed when vehicle was dropped off. Overall, location was easy to locate and access. No issues with afterhours drop off.
ROBERT SLocation was closed when I dropped off the truck. The person I called though was very friendly and helpful.
SCOTT SRob was amazing and helped with my after hours return. Professional
JACOB SEmployee was sitting in a car when we arrived. The employee and I approached the door at the same time. I said “Morning!” as I approached. The employee did not respond. The employee did not great me nor speak to me as I approached. The employee unlocked the door, stepped inside, and let the door slam shut, not offering to hold the door open so that I could also come into the building. I attempted to open the door, but it was locked. I pulled again and confirmed that it was locked. My spouse joined me at the door at this time. I was just able to view the employee due to the reflection of the glass door. I was just able to see the employee leaning over behind the counter. After we waited many seconds, my spouse suggested I try the door again. I did and this time it was unlocked. At no time did I hear a bell, buzzer or any other noise to indicate that the door was now unlocked. The employee did not great us nor identify themself as we entered the building. The first thing the employee said was “Name?” The employee only spoke in one word or very short sentences for the entire encounter. Once the information was exchanged the employee pointed to two parked U-Haul trucks at the end of the lot, read off the truck number for one of them, and handed me the key. The employee did not walk me to the truck nor participate in the inspection of the truck. As I left the lot, I stopped to share with the employee the two damaged locations on the truck. The employee rapidly nodded their head up and down and responded by telling me to pull the truck forward so that they could close the gate. The employee did not share any form of departure statement, like “Thanks” or “Have a safe Trip” or “Thanks for using U-Haul!”. I was disappointed that a lot of the information that I was requested to supply to the employee I had already entered into the U-Haul system via computer several days prior. If I enter the information, such as the location where I am going to drop off the truck, into the U-Haul system via computer, I should not have to again tell the employee the same information. Please have me do it once, and only once.
Kelly C