Nothing keep up the great work
Ryan S.
Customer Reviews for Mini Storage of El Dorado
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean the truck between customers. Ours was filthy, in the box and the cab.
Everett M.The rep at the Eldorado location went above and beyond to assist my family with our move. She made the moving experience very pleasant. I think her name was Becky. Thanks again!
Ivory G.There is nothing to improve except hire more people like Linda who bent over backwards to make everything easy as pie to start our trip.
ELDRA W.All good. Third time using this location, will use again as needed.
steve M.Staff was super friendly and helpful.
Jill W.Great people. Connie is awesome
michael D.Everything was great.
mary K.I was not contacted when my uhaul was ready for pick up.
Cole E.Helpful staff. Made the whole process easy.
Glenn F.We hooked up to trailer and those lights did I not work. Had to get different trailer. Asked repeatedly about where and when I had to have trailer dropped off because it would be a holiday weekend. Lady told me anywhere and any time. She could not answer questions I had about insurance I did not get a receipt.
daphne S.Nothing. You're doing great.
Ashley S.10 stars for excellent customer service! Checking in was fast, easy, and convenient. Employee was SUPER nice, helpful and professional. I love U Haul! Will use again for my next move and/or storage needs.
CHRIS J.Excellent service, went the extra distance to help with arranging the changes to location to pick up the truck on
James C.very helpful staff
bob T.The trailer we rented was in bad need of some electrical repairs,
richard B.They are always most helpful.
Duane A.Check the truck before renting, when we came to pick up the truck, the battery was dead.we had to wait for an hour for someone to come and replace the battery. we were told it was just sitting there for 5 days. when someone reserves a truck they expect it to be in working order. the delay caused us to miss appointments and costed us more money.
Eric J.There is nothing that needs to be improved. It was a delight to rent from this location as I always choose this location when I need U Haul. The trailer was perfect.
Duane A.Always friendly and helpful when I use this location! I'll keep coming back when I need a uhaul. Thanks
Shameka M.Pickup and return was just as explained by the agent. I will definitely use this agent/location in the future if the need arises.
byron J.I had no problems at all the staff was very friendly and helpful I will be using you again in June when I rent a U-Haul truck for the rest of my stuff.
bobby S.I was very satisfied.
ruthie G.Very nice and efficient staff
PATRICK S.Nice and helpful lady.
Edgar J.A nice smile would have been great.
Gary M.I had reserved a dozen blankets and when I got to the location they didn't have any. I had to go to another location and pick up the blankets. I think I should get a refund for the cost of the blankets to cover the extra time and inconvenience experienced.
Craig W.This location doesn't have drop box. They didn't instruct me how to drop off and where to return/leave key. As normal, I leave key and contract in the truck and lock it. They charged me $75 for having someone to unlock the truck.
Dylan T.Poor office help. Took a long time to complete paperwork even though I had made a reservation several days in advance. Girl who hooked up trailer had difficulty getting the hitch on the ball. Trailer was hemmed in by other trailer. Process took much longer that usual experience with UHAUL.
tom B.I am really disappointed in the cavalier attitude of the person I spoke to Friday, July 8, about the change in my reservation, from a 15 ft truck to a 10 ft truck with a 5 ft trailer. I told the lady I didn't like it at all. Not once did she apologize or offer a better solution. Your employees need more training in interview skills. The local u-haul dealer was very concerned about my plight and got me a 15 ft truck. Your headquarters staff could learn a lot about customer care from your dealers.
Daniel B.The yard to park the trailers is gravel, and after recent rains still muddy. It would nice to have a paved area to disconnect. Other than this minor detail, its a great location. Very friendly folks.
David A.The truck steering was really messed up. Made it harder to drive.
sylvia W.LOWER PRICE WOULD BE NICE FOR THE LOW INCOME AND FIXED IT IS A LITTLE HARD TO DO HIGH RATES PLUS BETTER FUEL USE WOULD BE GOOD OUR TRIP COST OVER $400 WHILE OUR TRUCK WAS A LITTLE OVER $100
EDWARD K.Give the code for the gate so i can actually drop off my rental
Ivan M.Truck was on a half tank when dropped off dont see why i am being charged $ 26.00 for fuel and $50.00 for clean up the only thing in truck was uhauls blankets that we rented. We protest to credit card company until this matter is complete
Carlton B.Lady at location is always helpful. The Truck did leak and my bed and furniture were soaked. Had to dry out for two days.
Jeremy S.The location was great..BUT...the trailer I rented has seen better days..the paint/panelling on the front side of the uhaul trailer was pealing...it was kind of junky looking.
CHARLES J.Better customer service
Tim G.uhaul is like getting robbed
TERRY T.Nothing
MARY C.No provisions for after hours drop off.
TYLER H.An after hours drop off location would be great! We came the evening before, which was a Sunday to drop it off and had to take it back home because we had nowhere to park it :/ other than that it was great!
deidra T.Couldn't be better service
John R.Couldn't be better
RANDALL P.Very helpful staff
ERIC B.