We were forced to pick up a truck from this location because at Highview Hardware they did not have the truck we had reserved. No phone call from them to notify us of the issue. Very unprofessional. Mini's saved the day.
DANNY J
Customer Reviews for Mini's U-Stuff-It Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service.
SCOTTIE HWhen ever I need a uhual or moving boxes etc this is my go to place
MYISHA RAmazing Staff. Shout out to David, Thank You for all the help you always give every time I rent from you.
PASTOR RI am sad that during check out I explained that the milage on the truck was wrong. He said "I got you, I will take care of that." but he did not according to my receipt. Receipt has 419212.0, correct was 419213.
Katrina LThe truck has a really bad exhaust leak by the cab there we're fumes in the cab of the truck gave me and my passenger a headache and when you press the brake the truck goes to the right the staff inside we're great the truck was clean but after all the fumes and the braking making the truck go left ill never use uhal again
WILLIAM TPleasant interaction with staff.
THURSTON LThis gentleman that answered the phone was very pleasant and thorough.
THOMAS GNothing I can think of.
STEVE EDon't call the person and tell them ur vans are only for Amazon. I was told to cancel my reservation by Patrick.
MICHELE MIt was too difficult to locate your company. When I google uhaul near me, these idiots that barely speak English answer the phone and can't help me. I talked to several poorly ran business before finding yours. Advertise better, your services are outstanding.
BRYAN BGreat customer service
Hector SThe process was quick and easy. Staff knowledgeable and friendly. The truck was in excellent shape and drop off afterwards was a breeze. Just a pleasant experience.
DARRIN DVery rude. Acted like I was a bother that I was there. When I scheduled the pick up (ky) online, I picked a drop off location ( Florida) for the rental and everything went through and had the correct pick up and drop off online. They guy changed the U-Haul drop off location to KY on the paper work. Didn’t realize it until we got down to Florida. When I called and asked- he said it was because it was his Trailer and he wanted it back. He proceeded to charge me an extra 550 dollars because we dropped it off in Fl.
Tony FBetter pricing. To charge .50 a mile above the national mileage rate is insane. Not to mention you have people fill up the tank before bringing it back. Went from $69 to $390 after securing the truck online.
SHELDON MTook the truck back quickly.
Jc EThe gentleman who greeted us was professional, prepared and so very nice. He was so helpful and really made the pickup easy and efficient.
DAVID HWent as expected. Thanks
KEVIN LSuper friendly staff
CHARLES MPicked up a truck last minute. Great experience..
JULIE TThe associate that helped me was professional and very friendly. I was in and out quickly. Very efficient and the best UHaul experience I have had thus far. 100% recommend!
JEFFREY TFast, friendly service
PHILIP HTrailer squeeked used trailer to move 5000 dollar laser engraver and the tire had a nail it causing extreme vibrations and bouncing breaking the co2 tube and costing me almost 1000 to replace. I bought insurance was told it would cover us no matter what and now being told they may or may not cover it since we weren’t in an accident.
CHRISTIAN RNothing
TONYA HVery knowledgeable and friendly! Easy checkout. Great location with light to get out on Preston hwy. Would go here again! Thanks
LISA CAbsolutely nothing. Great friendly service.
LAMONT JThe equipment was cleaned well and easy to operate, but at speeds between 35 and 50 the front end seemed out of alignment and shook significantly the icemaker when it fills up loud
EDWARD SGreat place to rent uhaus. I've been hear before, several times. Just great service and Good maintained equipment.
MIGUEL MNothing at this time
WILLIAM MDuring the return of our rental, the employee who checked us in had an unprofessional and argumentative attitude regarding the gas level. We were accused of being dishonest about fueling the truck before returning it, despite clearly refueling and returning it at the same level we received it. The truck’s gauge read 3/4 full when we picked it up, even though the paperwork stated 7/8 full. Before returning the vehicle, we put in $12 worth (about 3.5 gallons) of gas to ensure it was returned at or above the level we received it. After a brief exchange, the employee said, “Everything looks good, we’ll just bypass the gas issue,” which only reinforced our feeling that we were being unfairly questioned. The tone and implication that we were lying left a very negative impression. If asked about this location, I will be honest about our experience and recommend others proceed with caution.
JENNIFER MNone
Carl CStaff is great and very friendly and I've always had great service renting here.
PHILIP AEverything went well. Customer service was great!
JAMES YWorker want to leave early before time advertised so called to make sure i was going to be on time. Left before i had backed the truck up to leave. The normal things said in a check out were not said....in a hurry to leave I guess. Made sure I knew the hours for the next day and they were shorter than on the website. Made me wish I had gone somewhere else. Truck sounded like the engine would not make it. It was an automatic and didn't shift gears well. It had just been brought in. I have used this place in the past but after this experience, don't think I will return. Why do you put insyructions on where to park the truck where the key drop off is? Like I am going to go back and re park? That could have been told to me when I rented if they weren't in such a hurry to leave.
RUTH Cgreat service , easy pick up and easy drop off
JOHN TThis facility does not help the customer to hitch up a trailer. I am a 78 year old woman with no help and had to beg to get help.
JOAN TEverything went good
Joseph MGreat customer service, friendly, and easy to work with
KEVIN MConsider putting jacks on the trailers to help the customer load the trailers Safety risk
STEPHEN MHelpful staff, affordable. Have used twice in 5 years and will use again anytime I move! Thank you for all of your help!
WILLIAM SA friendly staff member and clean place.
KHAMIS AThe clerk was very helpful and friendly. I had no problems getting or returning equipment
PHILLIP SI have used this location many time and have been very pleased with the service.
DENNETTE DI always go to Mini’s U-Stuff-It Self Storage for Uhaul rentals! These guys are really kind and helpful and their place is super clean and well-maintained. And, importantly, it is really easy to get in and out quickly.
MARTIN JMinnis is always first class :) Thank You Bill Stacy Classic Melodies
WILLIAM SNothing. Always have an excellent experience with them
JOSEPH LExcellent service.
DAVID MI can't think of anything that needs to be fixed. Very courteous staff.
REBECCA BThe small box truck I rented was dusty, and the seat was not easily moveable to accommodate my short height. Upon arrival at my location, I was finally able to adjust seat for my height. Before return my daughter, and I noticed trash from previous customer (coke, and another drink can inside doors). This is the first time I've had an issue with this location. Maybe, before each rental, take a Clorox wipe to dash and seats, and spray a fabric deodorizer. Also, steering wheel was shaking at 45mph, and right side tire wobble.
TRISHONDRA JAlways the best customer service
MARK CAlways great experience with rental process at this location. Love that! The truck was a bit rough. Visor was hanging down and missing hardware, writing on windshield was annoying.
DAVID CThank you
TONY AThe best uhaul facility I have ever been to. I will only go to them. I have went to other Uhaul facilities in the past , summit drive is the best.
Robin WThe pins that release the ramps were very hard to pull out to release the ramps. I told the guys at the location they needed to be looked at.
RONALD TOld uhaul that drove terribly. The ramp had welds broken and you had to manually lift a bar inside the ramp storage compartment to put it away putting your hands in a dangerous position with sharp metal and moving parts. The location also charged me for a full extra day when I was slightly late as my drop-off time was their closing time. Final note is the man added more miles than I told him id be driving to inflate the price.
ANTHONY B