karla W.
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Customer Reviews for Mini's U-Stuff-It Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Mini's U-Stuff-It Self Storage
Joshua C.
Mini's crew is always efficient, polite, and helpful. They know the process and equipment, and they know what questions to answer...even when the customer doesn't think to ask.
Glinda A.
No improvements needed. Patrick is amazing to work with along with the other folks. This location is by far superior to other Uhaul locations. I highly recommend them to others.
Matthew L.
Check engine light, and gas cap light were both on. The truck was in need of a tune up(misfire driving at highway speeds) inside the cab was dirty, coffee stains and french fries in the seats.
Travis O.
Personally I don't think that? He can improve on his location? Because the only way he can improve is ? Rent his trailers,for free. Lol I was very impressed with what I saw last wkend. The owner always remained professional/with hospitality? I honestly think he cared for me as a person? And that goes a long way in my book.
Bruce M.
The biggest issues I had were with the whole "mobile" pick up/drop off process. The website asked for the same info multiple times, and wouldn't work at all for dropping off. Somebody needs to revamp that whole process.
Joe S.
Huge selection of trucks, had plenty to choose from. Truck was clean, AC was cold, truck ran great. The customer service was great and the overall experience was a breeze, will use again
raymond L.
very pleased.
Theresa A.
Drove out of my way to use this location due to the reputations of My neighboring haul locations. Was worth it.
Ford J.
Very friendly and helpful. It was as easy as it could have possibly been. :)
Gabriel C.
Enclosed trailer leaked all over our things when driving in the rain.
BILLY O.
Good place
Larry R.
Excellent Customer service and location.
Sonya D.
Great friendly staff!
MICHAEL W.
My my original reservation was changed to a different location without me being notified. This location regain the Reservation.
GLEN G.
great pride in ownership, very friendly staff
Ann H.
I was so impressed with the courtesy with which I was treated and the excellent service I received. This location has excellent customer service! I will be back!!! Thanks so much!
Rhonda Ramsey F.
Everything was great
KELLY JO C.
U-Haul gave The rental location and incorrect drop off Location which was two hours away from our destination. When we called U-Haul to get this corrected they told us the location that we needed to drop off is no longer in business and sent us to another location in a similar area. However, once we got there that location did not except one-way rental returns. We had to go to the original requested drop off locations on our own and ask them to help resolve the issue as no one in corporate U-Haul seemed to be able to help. It caused us an additional 45 minutes of time on our trip.
DARIUS P.
Make sure when you call someone with a reservation that they have to drive thirty minutes to another location two days before that you know what you're taking about.
Nichole A.
Super friendly and helpful staff! If I ever need UHAUL again, I will go out of my way to rent from this location.
jimmy Y.
You guys were awesome, Thanks
MEET P.
Great service and also friendly people
john G.
Great staff and service!!
PATRICIA H.
It was far from my home, but Patrick was great and addressed my every concern..The truck I rented was great on gas, we will be using Uhaul again...Thank You Patrick
Peter B.
This place was clean, well maintained, had a variety of vehicles, and compared to the other 2 places we went to in Louisville to pick up a truck and trailer, was the safest feeling. I would definitely recommend this location.
DUSTIN M.
The only issue I had was that the truck leaked water inside the back of the truck and got a couple boxes wet
Lawrence A.
Everything was good.
ronald N.
Great customer service
carlos V.
This location will practically bend over backwards for you. GREAT, quality service. We could not be happier and the experience could not have been easier.
REBECCAH W.
Allowing customers to know, up front about the return check in, would help them mentally prepare for the time spend on returning the item after a long trip on the road.
Michael W.
I did a drop off and did not enter the location. It was convenient to my location and easy to get to.
Louis B.
Nothing, very satisfied
Savannah M.
Excellent customer service. Very friendly and helpful, especially when app was not working.
kevin S.
Awesome service! Please keep it up.
stephen P.
The 6x12 really needs a built in jack stand leg. It is too heavy and having to find cinder blocks to get it on and off the hitch just adds to the pain of moving.
DENNIS H.
Good customer service the cargo van I rented was in good condition felt safe driving it no need for improvement will be back if I need another van or truck.
Tiffany M.
Very knowledgeable, polite, respectful. Will definitely rent from this location in the past.
William M.
No suggestion at this time everything was good
Dusty R.
There was dirty rugs in the trailer made the trailer smell like mildew, there was also a patch on the roof where drips of water came in when raining
Delilah F.
Maybe have additional blankets available? There is really nothing to complain about. Very good customer service!
Carroll P.
I have rented several trucks there. Always an excellent experience.
lindsey W.
Very helpful & friendly! The best around!
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