Staff is great and very friendly and I've always had great service renting here.
PHILIP A
Customer Reviews for Mini's U-Stuff-It Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went well. Customer service was great!
JAMES YWorker want to leave early before time advertised so called to make sure i was going to be on time. Left before i had backed the truck up to leave. The normal things said in a check out were not said....in a hurry to leave I guess. Made sure I knew the hours for the next day and they were shorter than on the website. Made me wish I had gone somewhere else. Truck sounded like the engine would not make it. It was an automatic and didn't shift gears well. It had just been brought in. I have used this place in the past but after this experience, don't think I will return. Why do you put insyructions on where to park the truck where the key drop off is? Like I am going to go back and re park? That could have been told to me when I rented if they weren't in such a hurry to leave.
RUTH Cgreat service , easy pick up and easy drop off
JOHN TThis facility does not help the customer to hitch up a trailer. I am a 78 year old woman with no help and had to beg to get help.
JOAN TEverything went good
Joseph MGreat customer service, friendly, and easy to work with
KEVIN MConsider putting jacks on the trailers to help the customer load the trailers Safety risk
STEPHEN MHelpful staff, affordable. Have used twice in 5 years and will use again anytime I move! Thank you for all of your help!
WILLIAM SA friendly staff member and clean place.
KHAMIS AThe clerk was very helpful and friendly. I had no problems getting or returning equipment
PHILLIP SI have used this location many time and have been very pleased with the service.
DENNETTE DI always go to Mini’s U-Stuff-It Self Storage for Uhaul rentals! These guys are really kind and helpful and their place is super clean and well-maintained. And, importantly, it is really easy to get in and out quickly.
MARTIN JMinnis is always first class :) Thank You Bill Stacy Classic Melodies
WILLIAM SNothing. Always have an excellent experience with them
JOSEPH LExcellent service.
DAVID MI can't think of anything that needs to be fixed. Very courteous staff.
REBECCA BThe small box truck I rented was dusty, and the seat was not easily moveable to accommodate my short height. Upon arrival at my location, I was finally able to adjust seat for my height. Before return my daughter, and I noticed trash from previous customer (coke, and another drink can inside doors). This is the first time I've had an issue with this location. Maybe, before each rental, take a Clorox wipe to dash and seats, and spray a fabric deodorizer. Also, steering wheel was shaking at 45mph, and right side tire wobble.
TRISHONDRA JAlways the best customer service
MARK CAlways great experience with rental process at this location. Love that! The truck was a bit rough. Visor was hanging down and missing hardware, writing on windshield was annoying.
DAVID CThank you
TONY AThe best uhaul facility I have ever been to. I will only go to them. I have went to other Uhaul facilities in the past , summit drive is the best.
Robin WThe pins that release the ramps were very hard to pull out to release the ramps. I told the guys at the location they needed to be looked at.
RONALD TOld uhaul that drove terribly. The ramp had welds broken and you had to manually lift a bar inside the ramp storage compartment to put it away putting your hands in a dangerous position with sharp metal and moving parts. The location also charged me for a full extra day when I was slightly late as my drop-off time was their closing time. Final note is the man added more miles than I told him id be driving to inflate the price.
ANTHONY BEverything was perfect
COURTNEY CAlways friendly and excellent customer service experience. I'm a repeat customer and will be back again when needed. Even open on Sunday.
PAUL OFreidly staff
Hector SDriver side mirror needs tightening. Will move when shutting door and on bumpy roads.
Kevin LThe patron at this U-Haul facility deserves a 11 on service. His equipment was impecable and I was able to leave with it quickly. However, I will give a -10 (the worst at online service) to U-Haul for making me drive 45 miles North from my home to pick up the motorcycle trailer. The initial equipment reservation was at 4.5 mi away from my place but they decided that I should go farther to grab the equipment. I wish there was another company doing equipment rentals around Fort Knox.
GIOVANNY LExcellent Location. Fabulous customer service with Patrick.
ROBERT BAbsolutely nothing
JOSEPH RGentlemen who waited on me was great
TERRY LEasy on and out.
RUSSELL CVery friendly and great service.
URBAN BThey were very friendly and accommodating.
LES MWas rented a faulty truck with major electrical issues, roadside assistance took over 2 hours to show up and I was charged 3 times what the online reservation said it would be. Online was less than $40 at pick up was almost $100
DANIELLE VDon’t change a thing. Good people, honest service and helpful start to finish. !
KENNETH KPatrick and the staff Always have the exact equipment that I need. The trailer was well maintained.
KARL EVery friendly and helpfl
JONATHAN UVery clean and quick to help me. Can't thank you enough. Always will go to this location !!!!! Always nice and quick at their job.
CORTNEY FThis location is always great to work with. Owner is very friendly and goes above and beyond to communicate with us.
Tally BEasy to complete the drop off process. The staff (Patrick) was personable and communicative (reached out to ensure that I wasn’t having any issues and ensuring I was aware of what to expect. Patrick was friendly and professional. The turn in/ drop off was quick and easy.
neil bThey are very helpful and respectful I love those guys they make everything easy for you
ALVIN CThis is my 2nd renting from this location and the expierence both times was fast and easy, friendly and professional.
RICHARD SNothing to improve. It was a great experience!
MARTIN LThe truck needed to be jumped 4 separate times to get it to start in the middle of loading and unloading our belongings. Very inconvenient
Robert AKeep more transporters on hand
DOUGLAS KEverything we needed. Super friendly staff. Thanks!!
DOUGLAS LBought a lock which broke on the first use. Reported it and brought it back when I returned and they didn’t offer to refund it when they should have.
JUSTIN MThe employees at the location were very nice. You could tell they take pride in their location. Everything was well maintained and clean. They answered all questions that I had and ones that they didn’t have answers to. They found the answers to.
TELESA M