The truck was very dirty both on the inside and outside. Truck was also given to me with very low amount of gas in tank.
Casey K
Customer Reviews for Mission Valley Moving Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service at Mission Valley location.
Aurora BA little challenging to jockey into position to drop off the trailer as we were pulling a 6x12 behind a 23-foot Sprinter 3500.
JAMES DThe staff at this location are outstanding, the worst part of this location is there is no parking when bringing back your rental after hours
MARK MExcellent service A+ recommended
Eduardo GUpgrade the trucks
Kevin KScheduled truck and trailer at Chula Vista a week ago. This morning I’m told it will be in Mission Valley. Had to call back 3 times before I could get connected to scheduling office for an explanation. Original plan was to walk to Chula Vista location, since I now had to drive I asked scheduling office if the new location if I could park at Mission Valley location. They said yes. Get there, no parking on site, had to park on the street. On top of the extra 20 miles added to my trip (and mileage fee). Staff at Mission Valley location were very understanding and accommodating. Truck was immaculate. Had I actually scheduled my truck there, they probably would’ve gotten 4 or 5 stars. But I didn’t schedule my truck there, I scheduled it at a location within walking distance of my starting point. That bait and switch and the fact that multiple calls to the scheduling office’s “direct line” kicked back to a national switchboard earned the 1 star for U-Haul as a company.
COLIN GThis location is great. The owners are very nice and helpful. The location is very easy to access from the freeway and made my work much more efficient. Thank you!
MARK AGreat experience, very friendly customer service, area of U-Haul location is a little sketchy but no issues, fast easy pickup area.
MICHAEL PI droppped off the vehicle after hours
JOSEPH CThe truck had tons of roaches and other bugs. I used it to haul some lumber - it was fine for that but 100% I would not put any furniture in the truck. Also the 20ft truck has like a 5 gallon tank - fyi if you didn't know, so expect to stop at a gas station often.
Ferenc BThe staff was very friendly and help me out when I needed the trailer last minute. Service was fast and efficient. They help me unload the trailer from my vehicle as well. I'm a newbie when it comes to driving a trailer and they were very helpful. Definitely recommend this location. Best U-Haul experience I have had.
CHRISTOPHER PSTOP KEEPING PEOPLE'S MONEY THAT'S NOT COOL
MICHAEL MApp check in made pick up easy
David KCustomer service was fast and friendly and very accommodating.
MARK JDrop off location was not clear and very sketchy.
lauren rWhen they brought the vehicle out to us, I inspected it and I realized that the right tail light was out. I went back inside to tell the guy and he came to check it. I think there was a mechanic there and he said that I had to go to a different location to pick up another truck which it was 3 miles out of my way. I asked him why can’t you just swap another tail light he said U-Haul doesn’t let us fix them. so just could not understand a five minute fix but I had to go out 3 miles and another 30 minutes just to get a vehicle.
PEDRO GEverything was fast and hassle free
RONALD YWasn't open when I got there but room to drop the trail fine
CURTIS CThe vehicle was in great condition and clean. Easy pickup process and UHaul staff was friendly and helpful.
LAUREN BThe man at the counter was not friendly but everyone else was!
ANGELA CIt would be helpful to have some signage about where it’s good to park the U-Haul.
Celina VI wish faster check in experience if DL and CC is already on on account
ABDULLAH AMaybe.
CAMERON NIt was a smooth drop-off for our 15’ truck and towing trailer. This helped alleviate the stress of moving down from Northern California.
Jolene SEasy and convenient
John MDon’t Scam
SAMUEL RAmazing
Stephen SCustomer Service was excellent. Process was throughly explained. Vehicle was clean and serviceable. No hidden fees.
AARON HFan belt needs tightening. Squeaks
RODNEY SThey overcharged me !! Charged me twice for a less than 24 hours rental ! THIS PEOPLE ARE SCAMMERS, DO NOT RENT HERE !
KHELIL BGreat location near Hotel Circle where we were staying. Friendly staff met us at gate for return of trailer. Couldn’t have gone smoother.
Charles MDid not have the appliance dolly I ordered when booking the van, fuel gauge was questionable. Vehicle was driven just under 54miles during the time I had it and required 8gallons of fuel to get it back to the starting point. Did not haul much, so I do not think load weight was a factor as we were moving light weight office furniture and a refrigerator. We did not utilize even half of the space of the truck
EDWEN LI have used this location numerous times and it has always been a pleasure.
KEITH LThe 26' truck had no tail light, brake, or blinker on back passenger side. It was out. We had to drive 400 miles like that. Those things should be checked before releasing the unit for rental.
AMY MI’d like us to clarify U-Haul’s return and billing process. At drop-off, the local agent refused to provide a final receipt or settlement, telling us it would be sent later. That raises concerns about unexpected charges—specifically a $25 cleaning fee being applied for unfolded blankets. When we questioned the cleaning charge, the agent said it was because the blankets weren’t folded and that folding them would remove the fee. This was communicated verbally, and no revised bill was provided on the spot.
BEHSHAD BEasiest rentaI I have had with Uhaul
CHRISTY EThere was no personnel there, it was a remote drop off
Abigail PSuperb customer service and accommodating
OSVALDO P★☆☆☆☆ SCAM ALERT – AVOID THIS U-HAUL LOCATION I strongly advise against using this U-Haul location. I purchased the SafeMove insurance, returned the vehicle in good condition, and was told by the clerk that everything looked fine. But once I received the receipt by email, I was hit with unexpected damage charges and other extra fees. It feels like a bait-and-switch tactic. Be warned: even if you follow the rules and get insurance, they may still try to charge you. Save yourself the hassle and choose a different location.
ROMELBRIAN RAbsolutely no where to leave the u-haul. Location is way too small. No where to turn around a large truck and especially one with a trailer. Expected us to parallel park a 15 ft truck with car trailer attached. And the only space available on the side of the street barely fit the U-Haul. The drop off process on the app was a complete nightmare. The entire process of dropping off took at least an hr. Horrible. Would never use U-Haul again.
Julie DDouble charge
VIKTOR HEverything was awesome. Thank you!
JENNIFER ANot much room for improvement is pretty much perfect 100%
TONY MGreat customer service and polite
ARTHUR LEasy out and easy in. Thanks for the quickness.
SEAN BVery Friendly.
ABELARDO SI think the location is a little hard to see from the street. I honestly did not even know this location existed until like two days before I set up the rental. But beyond that no real complaints. The staff was very nice and helpful and pickup/return of vehicle was pretty seamless. I would use them again.
KEVIN RI have rented from here many times and they are always great with getting you in and out the door as efficiently as possible.
STEPHEN HGreat helpful staff. Easy to work with and convenient Good rates and fast in and out . I do recommend this location to people.
GRANT GI’ve rented from this location 5 or 6 times in the past few months and every time it’s been smooth sailing. So my recommendation is: don’t change a thing.
JOSEPH WKill the app. It’s weird, it doesn’t work, it’s so 1990’s kludgey.
Robert SI cannot say enough good things about this u-haul location. They were so so so nice. Traveling to a new city and showing up at a u-haul can be an unnerving experience. However, these guys put me at ease and got me all set up. Honestly the best u-haul I’ve ever been to!
BRIGID BVery efficient and professional. Will definitely use again
JULIE CVan was clean, however employee was slightly rude
EMILY WNot much. I arrived early and they worked to get me a truck before the scheduled pickup. It had everything I asked for and I added a few things at the store. They were quite helpful and personable. This is a small set up but has everything one needs and is a short ride from San Diego airport and at the intersection of I-5 and I-8 so no matter where you are going you'll be able to hop on and go N-S or E-W.
Robert MGreat staff and great box truck!
GARRETT CVery nice and professional
SKIPPER TNever went inside. The guy outside asked for the keys and that was it.
JOSEPH OVan was dirty and gave it to me with the gas light on when they had 3 other vans in the lot. Sales person inside was dismissive and not responsive
KARYN MThe location engages in fraudulent behaviors, which are expressly forbidden under California law.
Jeffrey SThe alignment was so out of wack it was literally completely vertical. Made it hard to drive.
BRANDON R