I booked the U-Haul to be picked up at a downtown location because it was walkable (we don't have a car in San Diego), but our pick up location was changed to Mission Valley Moving Services, which we couldn't walk to, so we had to take an Uber to the pickup location, which was not ideal.
Ava M
Mission Valley Moving Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Diego, CA 92108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The outside of the vehicle was the dirtiest I’ve ever seen. Front desk employee lacked communication skills.
CHRISTOPHER MKeep the same staff, they were awesome!
PAULA SI recently used U-Haul for my move. The vehicle itself worked perfectly—I had no issues with it, and it was clean and reliable. However, the customer service and transparency were disappointing. The person at the office did not inform me that I would receive a link that needed to be completed by uploading photos of the vehicle. I was also not told that this step was important or that the link would expire. This lack of communication caused unnecessary stress. Additionally, I was required to leave a $400 deposit, which I feel is important information that should be clearly communicated in advance—not when you are already at the office. Lastly, advertising vehicles for $19.99 feels misleading, since there are many additional fees that significantly increase the final cost. Overall, while the vehicle was fine, the lack of transparency and communication made the experience frustrating.
LIZBETH LI placed the order on Tuesday, March 24 and then confirmed the morning of the truck pickup (Friday, March 27) at 9:51 a.m. I spoke with a man named Jack who confirmed the size of truck and dolly that I had added to the order. When I arrived at the location, the man (not Jack) said that they didn't have any dollies, and ran out of them by 9:00 a.m. I told him that I had confirmed the order close to 10:00 a.m. I asked him to take the charge for the dolly off my bill, which he did. But not having a dolly made our move more difficult and time consuming. He could have called ahead of time to let us know, or gotten one delivered from another location. But customer service is a thing of the past and we cannot count of businesses doing what they said they would do. I'm very disappointed in this transaction.
ADRIENNE V