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Wendy J.
Customer Reviews for Mission Valley Moving Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly front desk service, easy pick up, and easy drop off!
Anita R.I reserved an appliance dolly to move my refrigerator. When I arrived, I was told that they were sold out. The woman running the office basically told me I was out of luck. I don't think she even apologized. Just said I was too late. I had to find a dolly from another location. It was a huge inconvenience. Otherwise, the truck was fine as usual.
MARK T.Kind, Considerate and efficient ! Many thanks!!!
Lynne B.They were unable to deal with the problem, just wanted the keys, didn't want me to wait to check out the vehicle and did t seem to care to hear any problems.
Sally P.Just keep doing what you're doing. Great service. It was super easy.
DANTE O.Drop off location ... dead end, if l was by myself l would not felt safe. Very hard place to park if you are pulling another a car dolly.
William S.It was a great experience, the staff was very helpful!
lorena B.The van was dirty inside and out..I put gas in the van,appertly it wasn't enough. It would have cost me more if I would have taken the van to a gas station and return it.
Scott M.Why did Uhaul Corporate office Change my reservation Location from Mission Valley to Point Loma without my permission.
Sean R.It was great except i was told to return the truck with a quarter tank but the truck didn't even have a quarter tank. I brought it back exactly what I borrowed for and I got charged. For the quarter. Maybe if sales person can verify exactly what the tank actually has would be great.
Dulce P.Customer service was excellent and prompt when I arrived. The drop-off was just as efficient!
GEORGE M.Customer service was ok, but they tried to rent us a tow dollies with a broken fender,then attempted. To scotch tape the fender back on, totally unacceptable
Sarah S.Nothing. Very pleased with all aspects of the service delivered. The staff was professional and personal. Welcoming and helpful. I would definitely choose this as my first choice rental location in the future.
Roxanne B.I put on 6miles on this vehicle and they charged me $30 fuel fee. They were very unprofessional and the truck was not operating smoothly. The transmission seemed to be at fault and had some difficulty driving it.
Mitchell J.More people working the front desk.
Scott H.No safe parking for customer vehicles.
Meghan B.It was a dark dead end street with no one to check in the trailer. I only hope the trailer was returned without issues.
Steven R.The van was perfect for moving fitness equipment I purchased. Thanks for fast checkin and pick up that got me on my way and easy after hrs drop off process.
Joseph G.No signs on how to park car, lot was full. An employee came out and helped move truck into the very full lot.
Janet C.I needed the trailer for one day. When I arrived at the drop off location, the receiving Uhaul attempted to divert me to a different location because they had too many trailers. The location they attempted to divert me to was also full of trailers and I ended up leaving the trailer at this location. This was overall the worst move experience I've ever had.
Steven S.charged me for gas, even though I brought it back with the same gas level in which is was given to me
Marcus M.No itemized bill provided as to why i was charged 150.00. I was told I can park the truck on the street after hours and drop off the key. Was no aware I was suppose to report it online. That was no explained to me
Lucia G.Keep up the great work!
Angel M.Truck had issues. While driving, was shaking very hard like earthquake. You should check before renting.
sekander H.Very easy drop off but found out I had been charged for a gallon of gas when I had just filled up the truck at the closest location, Valero 1.2mikes down the road. Feels very petty and cheap, just paid $49.99 for gas and then get charged another $5.65. I want that refunded.
John H.Gas was slightly below 1/4 tank.
Henry W.great place they made it happen
Javier T.I called to see if there was parking and the person who answered didnt seem to know. Then she said "I think you can park where the truck is parked." I ended up parking on the street, which was fine, but they should know about parking and should be able to tell customers in advance.
Rachael C.Quick, easy and efficient which made moving so much easier.
William H.Nowhere to park without blocking a driveway or entrance, no help onsite, no direct number to call. Very poor location.
Nicole S.Great smiles and help when got a flat with new truck etc. A+
GRANT L.I was not aware of the check in process online and was charged for two days. Hopefully we can get the situation fixed and resolved. I turned in the truck ealier then the 24 hour mark. I have already contacted the office and am scheduled to recieve a phone call within 72 hours.
Kevin C.This location is hard to find and the office is pretty run-down. But they run a very efficient operation. So it all worked out well.
Jeffrey M.Great staff. They were really helpful and friendly. We just moved to San Diego and these people made our day! Thanks
Adel B.The person gave me no paperwork for the Uhaul. Just a key and then I left. I also ordered 2 dollys and the location I was to pick the truck up from did not have any dollys so I had to go to 2 other Uhauls to get them. All while wasting the fuel and mileage in the Uhaul.
Michael B.never. avoid this place at all costs, not only do they fuck you over theyll charge u dumbass fees that your not at fault for.
Genaro S.Very friendly staff- timely and awesome
luis R.Personnel on site at 830 pm was rude and frankly an a$$hole when trying to drop off. Should never have to deal with that type of person in a business setting.
Jason W.Amazing staff!
luis G.Extremely small space to have trucks and trailers being rented and returned. I didn't think this location is up to the standards I have experienced at other U-Haul centers. The staff was courteous, knowledgeable, and friendly but the physical location is less than desirable.
Daniel K.The one staff member assisted me and backing my trailer in to be reviewed for drop off and also help me back out. It's a very tight parking lot, but I felt confident with his assistance.
LORRAINE M.get a location that isn't just a dead end steer with no parking and and an app that actually works and doesn't take 30 min to get through each step
Chad M.Given two days early for drop off ,
jimmy F.