Customer Reviews for Mission Valley Moving Services
(U-Haul Neighborhood Dealer)

4,386 reviews

2495 Hotel Circle Pl   San Diego, CA 92108
(@ I-8 & Taylor)

(619) 296-4542

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 1 pm

Services at this Location:

Contact Us

(619) 296-4542

2495 Hotel Circle Pl
San Diego, CA 92108
(@ I-8 & Taylor)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 1 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Victor W. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Quick and easy drop off. The employees were extremely helpful and went out of their way. A delight. My entire Uhaul experience was truly wonderful given that it had been a rough week, and I was grateful for the ease of which Uhaul made my week a lot better with stellar pick-up and drop-off. I cannot thank you all enough.

Sheri B. 
Rating:
4.0

Customer did not leave a comment.

Johnny B. 
Rating:
3.0

Customer did not leave a comment.

MARK C. 
Rating:
3.0

Truck axel needs grease. Squeaked loudly. Windshield was filthy.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

Nancy gives top notch customer service and this is my favorite location to rent trucks from!

HEATHER P. 
Rating:
5.0

Customer did not leave a comment.

JESUS A. 
Rating:
4.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

I used to use a different location. This one was much more pleasant, efficient and all employees were super great. I am now switching all my future needs to this location.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

ANDRES C. 
Rating:
5.0

Staff are great!

SUSAN M. 
Rating:
5.0

Shout out to this locations's staff. Staff was extremely accommodating, friendly, and made the rental process easy. Thanks!

ZACHARY D. 
Rating:
5.0

The people at this location are so kind and helpful. It is my favorite U Haul location. Thank you very much.

GRANT G. 
Rating:
1.0

You should be ashamed of your self for renting such a piece of shit

Ed M. 
Rating:
5.0

Customer did not leave a comment.

DALTON V. 
Rating:
5.0

Customer did not leave a comment.

SEDRA D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW L. 
Rating:
3.0

Location at end of dead end street felt isolated

DANIEL LUKE P. 
Rating:
2.0

Customer did not leave a comment.

EUGENE P. 
Rating:
5.0

Customer did not leave a comment.

GIOSER N. 
Rating:
5.0

It was a great experience. Thank you. So quick and friendly. Keep up the good work.

SUSAN M. 
Rating:
1.0

The two employees working were extremely nice, polite and helpful. The truck I rented was the worst thing I've ever driven. It bounced all over the road with everything I loaded and strapped down professionally and when there was nothing in it. I almost had to get off the highway cause anything over 50mph it was way to much. TERRIBLE EXPERIENCE

Daniel A. 
Rating:
4.0

Customer did not leave a comment.

JERRY F. 
Rating:
3.0

I told the representative when I expected to return the vehicle, but the time was almost two hours over and resulted in an extra day. Had I been told the 90 minutes was going to be charged at a full day, I would have delayed picking up the vehicle.

KEVIN P. 
Rating:
5.0

Let customer know if location will be closed when returning.

SCOTT W. 
Rating:
5.0

Great experience and super helpfull.

JOSE T. 
Rating:
1.0

I was charged $51 for gas and drove a total of 26 miles. What a scam. You son of a bitch!!

MARK W. 
Rating:
4.0

I rented the small box truck. It had a lock on the back of the truck.I called the rental site.She said to call the help line at i haul.I did and they called someone to remove the lock.I did lose a two hour window of time.The first in reaching the help people. I am not really familiar with their computer system.The second waiting for the man to come and remove the lock.I was able to try to take some items to the landfill, but not all I wanted..The company was willing to give me more days.I appreciate that gesture. I will rent again from i haul.

MARGARET D. 
Rating:
2.0

The paperwork process was quick and machine-like. Francisco was a great guy. Helpful and welcoming. The 26 ftr truck was altogether different. Aesthetically good-looking but the ride was horrible going and coming back. The truck continually shook and bucked so hard I was afraid it would break apart. It was like riding a bronco. I was fearful all the time it would not reach destination. This truck needs major maintenance big-time or be retired to truck heaven. U-Haul cannot afford a truck breaking down on a trip. It will kill your business.

NOEL PASCUAL L. 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
4.0

Had to clean the windshield and rear view mirrors !!

GRANT G. 
Rating:
1.0

Customer did not leave a comment.

ARIENNE B. 
Rating:
5.0

Customer did not leave a comment.

ERIK C. 
Rating:
5.0

very smooth experience!

DIRK S. 
Rating:
5.0

Love the service and dedication of Ernesto

ARTURO S. 
Rating:
3.0

This is the best customer service I had in a very long time. From the moment we arrived to the moment we left the lot everyone was friendly and helpful. I would recommend this location to anyone needing this service.

BONNIE H. 
Rating:
5.0

Customer did not leave a comment.

Alvin L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

My only complaint about the location is there is only one rout to get to it.

IAN M. 
Rating:
5.0

Nancy has excellent customer service! Thank you

HEATHER P. 
Rating:
2.0

Broken english, false charge, complicated parking, and poor communication

Joshaua B. 
Rating:
4.0

Had a great experience.

KIMBERLY S. 
Rating:
5.0

Best Uhaul location and their customer service is top notch!

Heather P. 
Rating:
5.0

Always great with U Haul

JEFFREY L. 
Rating:
5.0

The u-haul ran very poorly needs a tune up Is chitty chitty Bang Bang... It's very very poor gas mileage needs tune up..

Yeric S. 
Rating:
5.0

Nothing.

Ziad S. 
Rating:
3.0

$60 to fill up 1/8 of a tank? My gas meter was at 1/4 tank when received and left with barely less than that. Wtf is wrong with you guys?

CHRISTIAN P. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

NICOLE C. 
Rating:
5.0

Excellent service...nothing needed to improve!

JAN B. 
Rating:
5.0

Great customer service, like always. Carlos is the best, and so was the crew today. Thank you!

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

Jesus F. 
Rating:
3.0

Customer did not leave a comment.

LUCAS M. 
Rating:
5.0

This place has top of the line, professional customer service. The location is easily accessible in the city. It's easy to get a rental get on the highway immediately. You couldn't ask for anything else. They're accommodating. They're polite and most importantly the equipment is clean and well kept.

Louis C. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Its tough to make a suggestion to improve because the only downside is the parking at the location. The staff were great and the vehicle was fine. Its just a tough location.

Monica D. 
Rating:
5.0

Customer did not leave a comment.

Shayne G. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Monica S. 
Rating:
5.0

Customer did not leave a comment.

Sharon A. 
Rating:
3.0

Parking could have been problematic, but we found a space , luckily, on the street.

David D. 
Rating:
2.0

The location is not on street that is adequate to promote your business because of its location.

Devin L. 
Rating:
5.0

Very good customer service and truck was perfect.

Jo Ann M. 
Rating:
4.0

When I returned the vehicle and asked for a receipt I was told it would be emailed to me. But I have never received it.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

Dana N. 
Rating:
5.0

Great service--professional and well organized. No waiting.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

michelle O. 
Rating:
5.0

Everything was ok

VICTOR B. 
Rating:
5.0

Customer did not leave a comment.

Alvin S. 
Rating:
5.0

Keep up the amazing job you guys are doing

LUIS R. 
Rating:
3.0

Interior of van was very dusty. Obviously had not been cleaned/sanitized. With the pandemic going on it would be a great idea to sanitize vehicles between customers.

BARBARA C. 
Rating:
5.0

Customer did not leave a comment.

AMY N. 
Rating:
3.0

Customer did not leave a comment.

JEFFERY E. 
Rating:
5.0

Very professional, courteous & good experience.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Arlene F. 
Rating:
5.0

Windshield was full of bugs and not cleaned. Check engine light was on. But overall it was a good experience.

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE O. 
Rating:
5.0

Customer did not leave a comment.

Clairessa P. 
Rating:
1.0

The parking lot was closed off at 5:30 pm when we arrived to return the truck and trailer. Parking was nearly impossible without access to the parking lot and the online return process on the website was glitchy and wouldn't work. We tried for over an hour on two devices and then called Uhaul customer service but were on hold for 1 1/2 hours and never reached a representative. We followed the refueling instructions and returned the truck with 1/4 tank. The next morning I tried calling uhaul again to express our concern with the return process and not being able to upload the pictures. Still unable to ever reach a representative and then we were randomly charged 69.99 for fuel and a fee without any explanation or communication. There was no way we were returning the truck 6 gallons below a 1/4 tank. I have since tried calling uhaul twice with zero success. The return process was beyond frustrating.

CHRISTOPHER S. 
Rating:
3.0

Customer did not leave a comment.

CORT MATHEW C. 
Rating:
2.0

I had a problem with the equipment. The personnel told me I needed to call someone not on premise. He gave me a phone number that didn't work.

kevin B. 
Rating:
3.0

Location is good if you have to stay at a hotel before pickup or after drop off. They are surrounded by affordable hotels

BERNARD H. 
Rating:
5.0

Staff was extremely helpful and friendly !

RACHAEL JEANETTE V. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
4.0

Locations to return rentals after hours are extremely limited. Otherwise a very good experience.

ROGER D. 
Rating:
5.0

Customer did not leave a comment.

THERESA M. 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN F. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Very nice staff to work with. Thank you! Moving can be hectic and this was seamless

LISA S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
2.0

It's pretty stupid that you charge 1.39 per mile. People that are moving outside of the city it gets outrageously expensive. You should create an out of city plan. Just saying $311 for a move to Newport from San Diego is dumb.

COLLIN S. 
Rating:
4.0

Customer did not leave a comment.

Francisco M. 
Rating:
5.0

Made it easy and quick. Thank you.

JENAE P. 
Rating:
5.0

Although the site is difficult to get into and parking is terrible, it is close to everything and the staff is friendly and attentive/hard working. I have used them three times now.

JON S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS T. 
No reviews have been submitted for this location.

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