Customer Reviews for Mission Valley Moving Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mission Valley Moving Services

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Monserrat L.
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Carlos and team were very kind and helpful. It was quick, easy, and straightforward. I will come back here for all my Uhaul needs!

kimberly F.
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Can't say enough positive things about Carlos. He helped us out of a true bind after his shop had closed. He was super friendly, helpful and went above and beyond and so many ways

Jarid R.
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Was told I could drop off the uhaul and the keys in a Dropbox, but when I did they charged me an extra day and said I turned the Uhaul a day late which is false. Still have not received a refund or explanation after contacting them.

Louise G.
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Carlos was amazing! He was so helpful and so kind, running around helping everyone so quickly and being so polite and helpful. I would only go here to rent a u-haul vehicle! He was efficient, knowledgeable, honest, kind and cheerful!

ROBERTO P.
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Customer did not leave a comment.

Shannon O.
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Customer did not leave a comment.

Lisa L.
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Night and Day between the two locations. The man who checked me in was pleasant and courteous. I didn't catch his name, but he should train the other woman about what customer service means.

John M.
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Customer did not leave a comment.

Nathan T.
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Literally the fastest Uhaul I have ever been to. The team there is amazing!

Carlos A.
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Customer did not leave a comment.

Tom M.
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Very, very easy drop off and great people

MARY L.
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Customer did not leave a comment.

jason H.
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Night drop off. No one there.

DEAN H.
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The guy who helped me was great

Travis H.
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The staff was very friendly and helpful. The site is a little tight but it works.

Shelby T.
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Customer did not leave a comment.

DEMETRIO O.
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Carlos is absolutely wonderful. He's the reason why we keep coming back to this particular location.

Carolina C.
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Absolutely amazing customer service!!

Peter B.
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Pick up location dark and difficult to navigate. I had watched the pickup preview video, and it left a number of steps out. Combined with the lack of visibility the result was stressful and unpleasant.

Jeffrey F.
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N/A

Julie H.
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Nothing to improve. Exceptional customer service from the entire team.

Nestor K.
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There was a nail in the tire, and I had to drive back to the store to get it check. Thankfully it didn't need a repair, but could have been nice if the miles could have been adjusted since it added an extra 20 miles and the truck didn't have unlimited miles.

John W.
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Great, easy and convenient. Thanks again

Shelley W.
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Customer did not leave a comment.

Leslie S.
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Carlo, the agent there, is fantastic - kind, generous, thorough and so helpful. I have returned to rent here because of this employee.

Teri H.
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Customer did not leave a comment.

Darlene Y.
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I will definitely be using them again. Thanks,

Julian C.
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Truck was not ready at pickup time. Was parked in back of location blocked in by another truck. The employees were very slow and unhelpful. I will never request from this location again.

Thomas G.
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Very Friendly and helpful

Ankur P.
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Customer did not leave a comment.

Robin K.
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Customer did not leave a comment.

paul G.
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Customer did not leave a comment.

Cecily T.
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Customer did not leave a comment.

Scott D.
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Nice staff

Arthur O.
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Everything was done professionally, and the van I rented was in fine shape.

Timothy S.
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This location literally stole 300.00 from me,resulting in bouncing all my checks. If it isn't returned immediately I'm contacting the police and a lawyer and I will make it my goal to get everyone I know to never use uhaul. Worst experience ever with a service. Hands down.

alex T.
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THE PEOPLE WHO LELPED WERE VERY KIND AND HELPFUL.

Andrew D.
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Although I received the trailer that was reserved and it performed as required, it was very used (old) and probably in need of replacement. I had little faith in it's durability and capability until I off loaded. Overall a fine experience. Thanks!

BRIAN B.
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Carlos was great, friendly and fast service.

Andrew M.
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Picked up truck in the dark, not noticing the amount of bugs and dirt on the outside. Worst experience was that something in the filler neck of gas tank would not allow fuel to enter fuel tank at any gas station in 2 states to add fuel. We could never fill the truck. It would take minutes to add 1 gallon at a time. Often spilled onto shoes and skin. Ruined new pair of ASICS runner shoes, dissatisfied at $150.

Caitlyn W.
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Customer did not leave a comment.

Meghan M.
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Carlos was communicative, polite, and a pleasure doing business with! 100% recommend!

jennifer S.
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When I dropped it off location was small and hard to figure out where to park. However the nicest guy in the office helped me. he told me where I was parked was good. He knew exactly who I was and expedited my drop off. He was great! Thank you.

STEVEN KENT H.
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They need more space to drop off and store trucks

MELISSA C.
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Gentlemen a very respectful and clear

Samuel R.
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Customer did not leave a comment.

Thomas L.
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Customer did not leave a comment.

David F.
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After my last experience with U Haul, I will likely consider other options in the future. First, their call center hold times are ridiculous. I had to wait on hold for ~10 mins every time I called. Second, the appliance dolly that I rented was not placed on the truck as I was told. I had to move 2 refrigerators without an appliance dolly and pay a good samaritan to assist me with loading the refrigerator.

Patricia T.
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Customer did not leave a comment.

Kirk L.
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Carlos was fantastic give him a raise

Gary M.
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Customer did not leave a comment.

Kathryn S.
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I was struck by the level of appreciation that this dealership showed me because i chose to do business with them. Very friendly, warm, and helpful. I won't even think twice before renting from them again. Very quality experience.

Kasey S.
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Customer did not leave a comment.

Jill L.
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Carlos was amazing. He said all the information we needed. Didnt have any questions when I left which is a huge thing for me :)))).

Robert T.
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Returning the truck was a nightmare. There is only street parking and there were NO SPOTS available. There were several other people returning uhaul's around the same time as me, and they were also stuck waiting. The problem is compounded by 1) whenn we took the truck in the morning, nobody explained the convoluted process of where and how to drop off the truck when we return it, 2) the street is basically a dead end making it impossible to turn around, and 3) there's always several trucks (morning and night) parked directly in front of the entrance IN THE STREET and so we can't get by to try and turn around further along down the road - this is mostly VERY RUDE people renting uhaul's, but this needs to be managed better by the Uhaul location especially since it was a problem both during pick up and drop off, so clearly it's happening all the time 4) there appears to be a baseball field at the end of the road (WTF?!) and there was a baseball game or some big event happening there around the time we returned the truck, making parking even worse. Overall, the return was a terrible experience because of the location and because of the lack of any guidance or instructions about how to return the truck to what was very clearly an usual location. I would never recommend this location to anyone, I would in fact actively advise people against using this location. Also I called uhaul for help and the shitty automated menu put me in circles and kept sending me back to the main menu no matter what option I chose even though I was calling within the hours the automated system claimed were normal business hours - complete garbage. I ended up having to wait over 30 minutes for a street parking spot to clear and then had to PARALLEL PARK A UHAUL TRUCK by myself. And all while COMPLETELY GUESSSING if where I left the truck was the right spot - on the street outside the parking lot? Huge waste or time, and very unnecessary added stress on the day I'm already moving house.

Michael H.
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Customer did not leave a comment.

Leslie S.
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Thank you so much. You went above & beyond to be helpful friendly clear transparent. You even helped me think ahead of what I might need for my mini-move - no Up Sell just genuinely helpful. Grateful Well Done!

Gerald H.
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Customer did not leave a comment.

Wilton W.
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I rented a truck 1 week in advance, I go to pick the vehicles up, to my surgery the truck wasn't available, they called around to find one. I left because I didn't want to have a fit on the personal. A few minutes later they called and told me that I can go get it from somewhere near the 8 freeway. I get the vehicle but it's not what I needed, I ordered a 26ft truck. I had no choice but to take it, by doing this I had to make two trips to complete our move. Your personal act as if I'm bothering them to do their job. I can say I will never use the service of your company ever again. The money I burned was not Necessary if the lines of communication was open. I'm disabled and I'm not happy with the personal that I've come in contact with.

Stanley W.
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I don't think these people realize it but I've been coming to them when I need a truck Rental for more than 10 years,., they've always been wonderful.

Louis S.
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Great customer service. Prompt, efficient and friendly service

Cathy G.
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Van was dirty on the outside but staff explained ongoing problem with location being next to a park with dirt roads and the highway. Windshield was buggy too so just not cleaned. Interior fine. Ran well. Staff was friendly.

Dmytro T.
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The truck was dirty with some plants and small trash. Also, it smelled like homelessness. I spend 10-15min to clean this and got late on the job. Thanks

Peter S.
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The app is useful but hard to manage at locations that lack strong WiFi. On the other hand, the personal service at the counter is superb. The owners/staff really know what they are doing and are amazingly friendly and fun.

Robert G.
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Thank you.

Audreydale A.
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The check-in process could be streamlined better. If you're asking for the drivers' license numbers, and the system can find whether or not this person's legally allowed to drive, then a photo of the ID should not be necessary. Or maybe just a photo of the vbarcode.

Miranda O.
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I had rented a dolly and furniture pads, but didn't realize until my dad had already unhooked the trailer and left, that they were not in the trailer.

ROBERT G.
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Clean the windshield

Brian C.
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Customer did not leave a comment.

Nicholas D.
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Customer did not leave a comment.

Adam D.
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Great service. Ice cold A/C in the truck was awesome.

turea E.
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Location was out of my moving area so it added miles to my expected cost. On a positive note, the customer service was wonderful!

Miguel V.
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Nothing with the site where the vehicle was located, but more on the process with touchless pick-up. The app was a tad slow when I first arrived and started the process, but once some verification took place it was seamless...

Brian H.
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Customer did not leave a comment.

Bryan G.
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Friendly and very helpful staff.

Ryan M.
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Make sure customers don't have to pick up a car with a 1/8 tank of gas.

Andre P.
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Customer did not leave a comment.

Lily M.
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Everything was great! Especially the two employees that helped us. They were both very nice and friendly, and the man especially was extremely helpful!

David M.
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Customer did not leave a comment.

Dione T.
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Customer did not leave a comment.

Steven C.
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The truck vibrated on the freeway ,should be looked into. Also I think I was overcharged. Employee should have gone over the vechile with me.

Lee S.
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The truck was clean, but it could have used an overall maintenance review.

Scott H.
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The employees were extremely nice and professional. This was our 3rd U-Haul location we had to go to because U-Haul screwed up our reservation. I rated this location as average and would not recommend it to any one else because of the drug addicts running around and screaming at us as we picked up our truck.

Joseph H.
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Customer did not leave a comment.

Agnieszka L.
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Customer did not leave a comment.

Daryl T.
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Customer did not leave a comment.

Karen S.
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The rental of the truck and the supplies that I ordered was wonderful. The only issue I had was that there were a number of people hanging around the area that made me question my safety. The morning I picked up the truck, 2 police cars came to the area even. I was slightly nervous being there with my daughter who's in college.

James R.
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Super fast and easy on both the pickup and drop off ends...

SUSAN B.
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Not much, if anything. Carlos is excellent; efficient, concise, competent...everything I would want if I owned that business. Thank you Carlos. You are a gem.

Ryan T.
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Fast, efficient, and friendly. This team, at this location, went far and above the call of duty. They expedited my equipment and made me feel like their only customer. I highly recommend this Uhaul team for all of your logistical needs. Thank you again guys!

STEPHANY C.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Skaile C.
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Customer did not leave a comment.

Theodore B.
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Employees acted disinterested and annoyed by our presence, overall appearance were bar-fly's.

Martin L.
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Great facility, really nice people and super fast service. Everything was great!

Carol E.
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Customer did not leave a comment.

William P.
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Customer did not leave a comment.

Thomas M.
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Customer did not leave a comment.

Tyler E.
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Very relaxed check-in, didn't come out to inspect my equipment, just sat behind the desk and asked me if it was there. No room for trucks in the tiny lot, I had to park in the middle of the street and put my hazards on. He forgot to check in my tow dolly, meaning I had to call customer service to get a receipt for it.

Saadeh D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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