Customer Reviews for Mission Valley Moving Services
(U-Haul Neighborhood Dealer)

4093 reviews

2495 Hotel Circle Pl   San Diego, CA 92108
(@ I-8 & Taylor)

(619) 296-4542

Hours

  • Mon-Thur: 8 am - 5:15 pm
  • Fri: 8 am - 5:30 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 1 pm

Services at this Location:

Contact Us

(619) 296-4542

2495 Hotel Circle Pl
San Diego, CA 92108
(@ I-8 & Taylor)

Services at this Location:

Hours

  • Mon-Thur: 8 am - 5:15 pm
  • Fri: 8 am - 5:30 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 1 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

RUDY B. 
Rating:
3.0

Customer did not leave a comment.

Kasi S. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS N. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN P. 
Rating:
5.0

Very friendly and knowledgeable staff

Alisa N. 
Rating:
5.0

Customer did not leave a comment.

Cameron J. 
Rating:
5.0

Customer did not leave a comment.

VIVIANMARIA F. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
4.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

GEORGE Christoph O. 
Rating:
5.0

Customer did not leave a comment.

Tanae F. 
Rating:
5.0

Great service!

John W. 
Rating:
5.0

The van drives beautifully.

SAMANTHA S. 
Rating:
5.0

Customer did not leave a comment.

BRANDI H. 
Rating:
5.0

I had a wonderful experience

MARIO L. 
Rating:
5.0

Best in San Diego!!

MOUMEN N. 
Rating:
5.0

Customer did not leave a comment.

LAUREN O. 
Rating:
5.0

This location is easy on and off from the 5 and the 8 freeways. The staff are always courteous and very pleasant.

CAROL E. 
Rating:
5.0

Customer did not leave a comment.

Tonia R. 
Rating:
5.0

Customer did not leave a comment.

ANDRE W. 
Rating:
5.0

Excellent staff, would come back 10/10

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

Ashton R. 
Rating:
5.0

Very professional.

Loren W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

The off hours drop off is sketchy.

Fred W. 
Rating:
5.0

Our service rep was amazing. Great at explaining everything, very friendly and professional, and a pleasure to work with.

Cristin S. 
Rating:
5.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA E. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS H. 
Rating:
2.0

There was a huge mix up with the gas. Ended up fill the tank with $76 worth of gas it didn't need. No resolution 9r refund was offered. Overpaid for not much

CRYSTAL M. 
Rating:
5.0

Excellent people friendly and professional. Will use again

JESUS C. 
Rating:
3.0

Customer did not leave a comment.

SAMSON G. 
Rating:
5.0

Customer did not leave a comment.

LAURA G. 
Rating:
3.0

The truck I rented had a lot of problems. The check engine light came on and I had to go back and get help. The transmission clunked very loudly and seemed to have a problem. The key didn't come out of the steering column very easily. Had to play around with it for a while to get it to come out. The truck was very tired.

William N. 
Rating:
5.0

I have moved all over California and used Uhaul for many years for both personal relocating and even work related hauls. Of all the times I have utilized Uhaul for their services, this location and their staff are the top tier. Their customer service is phenomenal and they are pleasant to interact with. Their covid precautions are splendid to encounter (I was asked to use hand sanitzer after I walked into the office, a first for much of San Diego). I apologize to the employee that helped me at the counter, for I did not catch her name but she is always quick and pleasant. After installing the trailer, Carlos was unsatisfied with a turn signal light on the trailer not working and insisted on hooking up a second trailer. "I wouldn't want you to get a ticket" felt more like communication from a friend rather than someone simply doing their job. The second trailer had no issues and I was on my way to do my errands. This isn't the closest Uhaul to my house. But it is the one I will come back to and the customer service is the reason.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Denise F. 
Rating:
5.0

This is the best, friendliest, well organized U-haul franchise I've ever encountered.

Michael L. 
Rating:
5.0

Service at check in was very fast and desk manager was extremely friendly. Truck return was fast and easy. This location is much smaller than the others but of all the locations I've rented from, this one by far is my favorite.

Teresa R. 
Rating:
5.0

Customer did not leave a comment.

NOEMI A. 
Rating:
5.0

There is no need to improve anything everything was really great and the man who helped me was really really helpful I will continue to use this location of U-Haul in the future and recommend it to my friends

Carolyn V. 
Rating:
5.0

Nothing. Carlos is excellent!

SUSAN B. 
Rating:
5.0

This is a very efficient operation. They really know what they are doing.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

HANIN A. 
Rating:
5.0

Perfect text book customer service

MICHAEL S. 
Rating:
5.0

Excellent customer service at this location. Friendly and professional every time.

EMILYFAITH W. 
Rating:
5.0

Customer did not leave a comment.

Monty A. 
Rating:
5.0

Customer did not leave a comment.

Melinda S. 
Rating:
5.0

free beer and cheerleaders

RAYMOND C. 
Rating:
1.0

Sales person at counter tried to charge us for the ball which is included equipment when renting truck and trailer. When I pointed this out she got rude. Horrible customer service

William W. 
Rating:
4.0

Customer did not leave a comment.

Christina D. 
Rating:
4.0

Customer did not leave a comment.

Malain M. 
Rating:
5.0

Customer did not leave a comment.

Allysen J. 
Rating:
5.0

Very friendly and helpfuk

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Jo Ann C. 
Rating:
4.0

Customer did not leave a comment.

Antonio J. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Carlos is amazing! I've been to this location 3 times over the past two years and he has ALWAYS delivered extremely professional and exceptional customer service! He's the real deal in terms of running a top notch business. Dr Steven Bennett

STEVEN B. 
Rating:
3.0

Customer did not leave a comment.

Aileen W. 
Rating:
4.0

Customer did not leave a comment.

Ricardo V. 
Rating:
5.0

Great people here. Excellent service. If you are renting equipment in the San Diego area, this is the place to go.

Roger B. 
Rating:
5.0

Send new employees to this location to learn how customer service is supposed to be!

Mr E. 
Rating:
5.0

free pizza & beer

raymond C. 
Rating:
5.0

My reservation was mysteriously cancelled and I was not advised of this until I arrived. The very nice woman at the counter made a phone call in an effort to help me. She ended up signing me up as a walk in. She was so gracious throughout the whole transaction. I even asked if I could extend my reservation a couple of hours and she was very accommodating and walked me through the whole process. Carlos, the man who pulled up the van, was so friendly. He even walked me to the key drop box and explained what I needed to do after hours in great detail. Moving is already extremely difficult and stressful and these two people really made it bearable. Thank you to the staff for your compassion.

ADRIENNE W. 
Rating:
5.0

They were very friendly and efficient. I would rent with them again. Very simple process.

Kimberly A. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Very helpful and friendly staff. Woman that checked me in was efficient and helped me choose a lock. The man running the outside lot was thorough and attentive. Both were wearing masks and seemed to genuinely care about their job.

CHRISTINA G. 
Rating:
5.0

Carlos always goes above and beyond. They were actually closing when I got there (I was late) and they still hooked me up with the trailer. They are my go to every time I need a rental trailer.

Christina H. 
Rating:
3.0

20 dollars is false advertisement!!!!!! Should have just rented a pick up truck and that's exactly what I'll do next time! 75 dollars once it was all said and done .... 25 dollars for cleaning???? Yea right!!!!

melinda S. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
4.0

Carlos was an incredibly friendly and helpful customer service representative. He literally ran to our truck to get it ready for us as soon as we arrived and remembered us and all of our details when we returned that evening, making check out easy and enjoyable.

William B. 
Rating:
5.0

Efficient rental - swap to a large truck available and handled quickly. Friendly personnel and quality moving vehicle. Thanks

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Salvador S. 
Rating:
5.0

Friendly and helpful , picked up and dropped off easily with no issues , I'd definitely rent here again

DONALD W. 
Rating:
2.0

It was difficult to find the U-Haul location -- it is in a "hidden spot". Also, the guy that works there made me pay him $25 cash to put my car on the Auto transport but I thought that was supposed to be a free fee done by U-Haul.

LATTASHA S. 
Rating:
5.0

Customer did not leave a comment.

Ali S. 
Rating:
5.0

Mission Valley Staff is Great

THOMAS G. 
Rating:
5.0

It was my second time renting here. I came back because the first experience was so good and I'll be recommending you. Awesome experience. Thank you!

TYLER S. 
Rating:
5.0

Carlos and his team are very professional, accommodating and go the extra mile with their customer service. The best Uhaul office I have ever worked with. A+ Service!

KELLY M. 
Rating:
5.0

The employees were so kind and helpful.

SARAH L. 
Rating:
5.0

Awesome staff. Helped me on every step of the process.

Keon B. 
Rating:
5.0

The 6'x12' trailer trailer brakes were inoperative. The fluid level was correct, but the brake pads were non-existent. As a well experienced user of multiple travel trailers I was surprised that there were no brakes. The brake pads were completely gone. This could have been dangerous if the trailer was loaded even to half its GVW.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

Marcelo E. 
Rating:
5.0

Customer did not leave a comment.

Hannah H. 
Rating:
5.0

Very nice people and just wonderful to talk to the Employees

john F. 
Rating:
4.0

Very polite and friendly personnel.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE G. 
Rating:
1.0

Respect people's reservations !!!

RICARDO L. 
Rating:
3.0

Customer did not leave a comment.

Harrold R. 
Rating:
5.0

Customer did not leave a comment.

MSC G. 
Rating:
5.0

Not sure how it could have been a smoother, more effective and satisfying experience. Carlos was absolutely customer focused and knew his craft. If ever I need a trailer again, or any UHaul service, I know where I'm going. Well done!

CHRISTIAND B. 
Rating:
5.0

Very professional and efficient! I'd recommend them over other locations!

STUART M. 
Rating:
2.0

Tried to talk to someone about a charge on the bill and she wouldn't listen or couldn't understand what I was trying to explain. From start to finish from LA to San Diego this was a miserable experience with Uhaul

Dana R. 
Rating:
5.0

Carlos and team were very kind and helpful. It was quick, easy, and straightforward. I will come back here for all my Uhaul needs!

Monserrat L. 
Rating:
5.0

Can't say enough positive things about Carlos. He helped us out of a true bind after his shop had closed. He was super friendly, helpful and went above and beyond and so many ways

kimberly F. 
Rating:
2.0

Was told I could drop off the uhaul and the keys in a Dropbox, but when I did they charged me an extra day and said I turned the Uhaul a day late which is false. Still have not received a refund or explanation after contacting them.

Jarid R. 
Rating:
5.0

Carlos was amazing! He was so helpful and so kind, running around helping everyone so quickly and being so polite and helpful. I would only go here to rent a u-haul vehicle! He was efficient, knowledgeable, honest, kind and cheerful!

Louise G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO P. 
Rating:
5.0

Customer did not leave a comment.

Shannon O. 
Rating:
5.0

Night and Day between the two locations. The man who checked me in was pleasant and courteous. I didn't catch his name, but he should train the other woman about what customer service means.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
No reviews have been submitted for this location.

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