Customer Reviews for Missouri City Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Missouri City Storage LLC

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CHANDLER H.
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Associate was rude and impatient

Bridgett A.
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Wrong truck given, gas amount was recorded wrong due to wrong truck given then switched. My ending invoice said one price and now my bank account is pending $15 more charge than it should. Representative was new but management over the phone was poor and full of shit. I will going back up there for my money or calling corporate to file an investigation tomorrow.

fanta H.
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Customer did not leave a comment.

Angela B.
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Customer did not leave a comment.

linda N.
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The truck didn't have any air the entire time I had it. Saturday through Monday. It's to hot in HOUSTON and IM to fat not to have air-conditioning. They sent a company out to look and it and the guy said that the vents needed to be replaced and this wasn't something they could do on-site it had to be fixed at their shop. Mind you we paid movers to load the truck and was told that it would be a 150 minute before someone could come and check out the air. Movers are paid hourly. Not only am I paying the workers hourly but we had to pay for being late to where we needed to be. The truck has clearly not been serviced, the transmission Is slipping and it makes you jerk when trying to stop. I was told on Saturday that a manager would call me back within 48 hours. When I calld on Monday after they charged my card an additional $334.28 they said the manager had up to 72 hours. It's Wednesday and I still haven't heard from them at all. The sad thing is we rent from uhaul at least 2 a month. I have never been changed this much. I paid them total of $447.28 to have a truck with no air and whiplash! Uhaul y'all need to do better!

LISA S.
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Customer did not leave a comment.

MICHAEL B.
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na

Desiree R.
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The Latin female inside the store was not helpful whatsoever and helping me try to figure out how to access the key in the box. I wind up having to call the corporate office in order to get the much needed help I requested. Just sad.

Jeannette B.
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Customer did not leave a comment.

DAVID W.
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Awesome service

VALYNCIARENEE W.
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Customer did not leave a comment.

ROSANNA C.
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Nothing!!

Patricia A.
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Customer service rep acted like we know what we were doing. “Go get your key out of 3”. We walked all around that parking lot looking for a 3. Also, did my whole rental online, got to the store, no moving blankets I had ordered. Why didn't it say that online so I would know to go to a different location? Got to the truck thinking my appliance dolly would be inside. Nope. Frustrating. Will try budget rental next time.

James W.
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Truck was not ready! And did not match ANY comparison Photos for condition of truck!! Ridiculous!! So tired of UHaul crap!!

Diana L.
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First of all you make it an inconvenience for the community to even want to do business when you don't never have anyone present doing the office hours that you have a sign on the door. I've called in for 2 days days now and you do not answer the phone. Like today October 5th 2020 at 12:30 p.m. I've been calling the phone, no one called me back. oh yeah it's kind of hard for me to do business ever again or if this type of treatment that you give your potential customers your repeated customers your VIP customers or customers period.

Brittney B.
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Customer did not leave a comment.

Latoyna N.
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Manager Adrianne was awful poor customer service and communication I will never be back at this location

Rezon H.
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Customer did not leave a comment.

Nader A.
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the truck was not clean. it was on empty

Silton T.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

Benjamin S.
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Customer did not leave a comment.

Sheri H.
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Customer did not leave a comment.

Bruce K.
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no window wash to clean off windshield WINDOWS WERE FILTHY hard to see when sun shining in Attitude adjustments---we are renting--if no one rents managers/employees would not receive checks-- Think outside of the box...

Lana J.
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People were friendly.

joyce W.
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Truck was clean but the ac wasn't working me and my helper sweating from the time we left and the place where I picked up the truck knew the ac wasn't working properly and they didn't give me a DISCOUNTS like I was told. I contacted the manager when I dropped the truck off I told her I didn't no how to check my truck in for return so she told me to send her a picture and she would do if for me so I texts her a picture and I didn't get my copy of my receipt till after 6AM the next morning I sent her the picture at after 6PM on the 10 of July and I still didn't see a DISCOUNTS.

CLARENCE G.
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Did very well. The young lady that helped my wife and I was very helpful and efficient.

Lisette P.
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I don't think anything could be improved. My experience was perfect and hassle free. I was able to do contactless pick up and drop off with ease! Thank you so much for being so convenient!

Tiffany F.
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Customer did not leave a comment.

TRUMAN J.
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Customer did not leave a comment.

DMANDEL Y.
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Ms Young was great! She listened to me and made recommendations when it helped me!

Maria A.
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Nothing. Everything was great!

Derrick W.
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Customer did not leave a comment.

Joni G.
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Had a lot of problems using the app to check in. The on site person helped me.

Nadyrbek N.
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Customer did not leave a comment.

Juan R.
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The Ladies were very helpful, great customer service, and genuine caring. Thank you Lisa and sorry didnt get the other ladies name. They were outstanding.

Daniel R.
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Moisha was very nice and made my stressful day all the better!

Stephen F.
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Customer did not leave a comment.

Felicia C.
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I received a call 25 minutes before it was time to pick up truck telling me it was not available but they could make reservations at another location for 3/4 o'clock pick up. I had people scheduled to move me at 10am so I had to change my move day from Saturday to Monday. When I picked the truck up it was filthy. I had to use my Clorox wipes to wipe the truck before I left the lot. Looks like this truck had not been cleaned prior to the pandemic. This is the most unprofessional U-Haul location I have ever used

Thomas L.
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First off the app was not performing correctly to finish the drop off. Then I seen the office was open but the door was locked, so the lady finally comes to the door and talks to me through the key drop off. It says on the door one customer in at a time known was there but me, she wouldn't open the door. You can't hear very well through the key drop off so I had to ask her to repeat what she was saying. She became very irritated and talked very rudely to me. If she is so afraid of the COVID 19 and doesn't wish to follow what management has set forth as far as customer inter action she should find another spot in the company. I don't like spending my money and being talked to like a dog. I will never rent from this location again.

Timothy D.
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My first experience using uhaul in years I like the contactless transaction.

Antoinette P.
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Had a hard time trying to pick up truck with app. Took and hour just to access truck. Finally got into truck it was not clean and the two dollys that I order was not in the truck and I had to go to another uhaul location to pick them up. A lady at the other uhaul location in Stafford had to clean truck.

Tracie M.
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Customer did not leave a comment.

larry H.
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Clean the trucks better. The truck I rented was dirty. The AM radio did not work and the interior light did not work. Someone had spilled something on the dash area which made the surface sticky.

Dameta C.
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Customer did not leave a comment.

Clainent J.
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Customer did not leave a comment.

Velarice W.
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Customer did not leave a comment.

Corey R.
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Continue to provide great customer service and easy options.

Donald M.
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Every thing was perfect

Mohmed S.
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Customer did not leave a comment.

Horace C.
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Customer did not leave a comment.

Kesha F.
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This is a customer compliment on 2 of your employees...Mioshia and Darian ( sorry if their names are misspelled), both displayed excellence Customer Service.

Jeff K.
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?? Everything was perfect so I don't know how to improve on that

PAMELA L.
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Miosha has great personality and was extremely helpful and courteous. Highly recommend

Michael H.
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Customer did not leave a comment.

Jermaine F.
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Stay great

Justin M.
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Customer did not leave a comment.

Shirley B.
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Was very pleased with the service.

Cheryl T.
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Customer did not leave a comment.

Rene E.
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Customer did not leave a comment.

Paul G.
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Customer did not leave a comment.

Angel C.
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Customer did not leave a comment.

Rich D.
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Not crazy about the automated system. After we got started the internet was down but there was a young lady there that ended up giving us personalized service which we prefer.

Brittany B.
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N/A

Ceraira S.
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Customer did not leave a comment.

Kenneth M.
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Nice facilities, equipment and staff. One thing to work on is to coordinate the online reservations with the local branch. I reserved a van for noon but when I arrived learned that it was rented out until 1pm. Plus the return was 1/2 hour late. This resulted in 1 1/2 hours of lost time and revenue.

Virginia M.
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Customer did not leave a comment.

Huey D.
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Customer did not leave a comment.

Terrell A.
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Customer did not leave a comment.

Sherian S.
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Customer did not leave a comment.

Stephanie M.
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The rep for Uhaul Miosha was awesome!!!! Thanks for all your help.

Alphanzo T.
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Customer did not leave a comment.

Todd D.
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Customer did not leave a comment.

Shawn D.
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I really don't see anything that would need improvement.

Teresa S.
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Customer did not leave a comment.

Alphanzo T.
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Customer did not leave a comment.

tamelia W.
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Brakes on the truck was bad too much air in the lines. I told the lady at the front desk and she didn't seem to care! My reservation was for 8 and the place opened at 9. I NICELY expressed my frustrations to the worker hoping she would move faster but she didn't!!!!! My truck was not there but arrived after 9:30. This made me behind as I hired my movers to unload my storage at 845 and I ended up having to pay my movers for an hour to sit and wait on me!!!!

Twyla T.
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U-Haul representatives were very helpful and polite. Thank you so much.

tony P.
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Customer did not leave a comment.

dedric F.
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Great customer service clean place friendly

BRENELL P.
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Customer did not leave a comment.

Charity N.
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The customer service was lacking. They weren't very willing to help.

Reneeka L.
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Customer did not leave a comment.

Sonya K.
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Customer did not leave a comment.

Curtis B.
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Customer did not leave a comment.

Geraldine C.
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Customer did not leave a comment.

Herberth F.
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Customer did not leave a comment.

Jose P.
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Vehicle had bug splattered windshield and all windows and mirrors were dirty. I also had to make a return trip to the facility because previous renter left items in rental.

Jason W.
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The location is supposed to open at 10:00 a.m. We are there until around 10:30 a.m. and no one was there. We ended up parking the U-Haul and dropping the key in the Dropbox. No big deal as we were charged what we should have been charged but if you open at 10:00 a.m. your location should be open at 10:00 a.m. This is the second time we have dropped off at U-Haul at this location and both times have been disappointing.

tony P.
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Customer did not leave a comment.

Charnetta P.
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Customer did not leave a comment.

MARC F.
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Customer did not leave a comment.

tony P.
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Not a thing.

David N.
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Customer did not leave a comment.

Lakeshia Dashawn B.
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Customer did not leave a comment.

JOYLYN T.
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Customer did not leave a comment.

Ronda D.
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never ever send one of your customers to the hole in the wall bar and send that bar some soap to clean anything there. all was nasty terrible nightmare. i dont even think it was l

John B.
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Light harness on trailer is damaged License plates expired by a year Charged an extra day....called and got it refunded

Integrity W.
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My final invoice was incorrect.

Viola A.
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I nevered received my last receipt for the rental

No reviews have been submitted for this location.

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