Customer Reviews for Mister Kwiks
(U-Haul Neighborhood Dealer)

2,258 reviews

669 N Washington St   Naperville, IL 60563
(S of Rte 34)

(630) 369-0067

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: 8:00 am - 2:00 pm
  • 5/30/2022: 8:00 am - 10:00 pm

Services at this Location:

Contact Us

(630) 369-0067

669 N Washington St
Naperville, IL 60563
(S of Rte 34)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: 8:00 am - 2:00 pm
  • 5/30/2022: 8:00 am - 10:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

N/A, very good experience. I scheduled the morning of the pickup and vehicle was ready and no long checkout. Just as easy on the return. No improvement needed!

David J. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Always excellent service!

Brad L. 
Rating:
4.0

App check in didn't work properly. Thankfully the clerk at the location was able to get me checked in

Erik G. 
Rating:
5.0

Customer did not leave a comment.

Gina M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

This is my favorite Uhaul location. The service is always prompt, friendly, and helpful. The staff is so patient and knowledgeable. I learn more about trailers every time I rent one.

Susan J. 
Rating:
5.0

Ken was extremely helpful and got the trailer hooked up in no time flat. Excellent customer service with a smile! We will be back again.

Braden D. 
Rating:
5.0

Customer did not leave a comment.

Brian Michael P. 
Rating:
5.0

Customer did not leave a comment.

Manuel D. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
1.0

Be less rude to customers. Have equipment at the place you said it would be and not 1/2 hour away. Be clear about hitch ball requirements before customer arrives so he does not have to drive across town to buy a new ball.

Karl H. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
3.0

We had a 12:00 reservation went to pick it up and no trucks available. Came home and they called at 1:10 saying truck now returned. I would hope more trucks would be available on a weekend especially when we had reservation.

lori K. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Hector E. 
Rating:
5.0

No suggestions - reservation and pick-up / drop-off was painless. Excellent U-haul franchisee.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Braden T. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
4.0

Customer did not leave a comment.

FERDINAND W. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Great freindliness & total customer service!

Jay B. 
Rating:
5.0

Great Experience !!

scott G. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
2.0

Be more polite

JUAN L. 
Rating:
5.0

Customer did not leave a comment.

Denaricka W. 
Rating:
5.0

The UHaul App (Android) was HORRIBLE. Very slow during pickup process and froze/crashed a few times. Took over 30 minutes. Return process was even worse. Had to uninstall/reinstall to get it to stay open and then would not accept any photo. Tried many many times, close/reopen app, reinstall, and would not work. Luckily my wife was there and was able to do the return from her iPhone. Took about an hour to return. Definitely not what you want after a long day of moving.

GARY H. 
Rating:
5.0

It was all good. It was easy, met my needs. I had not rented U haul in a long time and would use McKwiks again in a heart beat. The equipment was in excellent shape too.

Peter A. 
Rating:
5.0

Extremely Friendly and helpful. Went Above and beyond. Changed a blown fuse for me so my trailer lights worked properly.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
4.0

Customer did not leave a comment.

Victoria C. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Harikumar P. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Haley A. 
Rating:
5.0

The truck, location, and physical contents were great, no problems. The big issue is the Uhaul app. It doesn't work. I spent 45 minutes trying to check in and 20 minutes checking out. I gave up completing after I got my keys and same way returning because the app kept saying error. I don't think it is worth the effort trying to use electronic check in and out.

DAVID W. 
Rating:
5.0

Friendly on phone and in person .

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

The person that owns the shop is a great person to get your equipment from nice person to visit.

Patrick K. 
Rating:
5.0

Equipment was very damaged. While driving down to Florida a light fell off the tow dolly. Once we looked closer after getting the light we realized the light was screwed on with a single screw. Had to drive the rest of the 10 hour drive with only one light on the tow dolly. This was very dangerous and you guys should not rent out equipment in this condition… I would appreciate a call to figure out this concern. 630-880-9911.

Mitchell P. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Adedigba C. 
Rating:
5.0

Customer did not leave a comment.

Katie M. 
Rating:
5.0

I use this location frequently and the service is always excellent.

Taylor T. 
Rating:
3.0

Stop charging ridiculous fees for lateness!

TAIWO A. 
Rating:
5.0

Super clean van. Staff was extremely nice. Reminded me to grab my iPass. Easy in and out

Carolyn K. 
Rating:
3.0

Customer did not leave a comment.

Rajashekar P. 
Rating:
5.0

Fantastic service - highly recommend Ken

JOHN R. 
Rating:
2.0

Trailer was parked in a difficult location where I had to back up avoiding other parked vehicles in line for the shop. It should have been more conveniently located.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Taylor T. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
3.0

Online pickup and drop off was very confusing and time consuming. Could not find any clear instructions on how much gas needed to be in the vehicle and it made my drop off very stressful. It said it was specified in my contract but I could not find anything going over it.

Irene D. 
Rating:
1.0

Owner was VERY rude to me and then when I was returning after rental he closed the shop at like 1PM because it was snowing and I had to flag down a stranger to help me unhook the trailer. Worst experience ever!

Richard T. 
Rating:
3.0

I was quoted .79 per mile for a van, but was charged .89 per mile instead.

Stella S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Was a Quick and easy rental, how I wish they all could be. Owner was great, let me come in a bit early for pick up.

James F. 
Rating:
5.0

Customer did not leave a comment.

Mustafa B. 
Rating:
4.0

Truck windows very dirty -- spent quite a bit of time at home cleaning windshield, windows, mirrors. None of us drive this type of truck on a daily basis and poor visibility due to dirty windows is a safety risk.

Sergio M. 
Rating:
4.0

Customer did not leave a comment.

Thomasina M. 
Rating:
1.0

Horrible service. The 24/7 UHaul app malfunctioned - after it notified me the rental was approved, it would not advance past that notification page which was same page on which payment option was selected. The person working at u haul site claimed he was unable to help me and I was on my own because I used the app. I asked for his help 3 times and got same response each time. Called u haul phone line and on hold 50 mins and then spent next 4 hours talking to 4 different agents prior to resolution. Terrible experience.

John P. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Ken was a professional and friendly UHaul rep. Everything from rental to return was handled in the best manner I've had with UHaul and I've rented numerous times with them at various locations. Very satisfied with my rental experience.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Terrence L. 
Rating:
5.0

Customer did not leave a comment.

ADAM M. 
Rating:
2.0

I made a reservation with an international license, the system gives you the option when renting through the web and when taking the truck, in the app chat, they rejected it and I lost more than 30 minutes getting my son to drive , It is something unusual and also they charged me the original schedule, being that it delayed me many minutes due to the problem that I could not understand, that is why I had to extend the schedule and also I returned almost at the agreed time, but anyway they charged me for everything and the delay was because of the chat person who did not accept my license, I also had problems since I was delayed in the withdrawal that I had to make

Andres Y. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
1.0

My first time renting at this place-Very rude and combative customer service. Never ever rent from this shit hole of a place. This owner needs to take some customer service training or he is one racist ass.

Nitin A. 
Rating:
4.0

Customer did not leave a comment.

dennis M. 
Rating:
5.0

Customer did not leave a comment.

YUNPAN Z. 
Rating:
5.0

Professional and customer friendly

STEVE J. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Provide newer updated trucks. Rough ride.

Gerri M. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Yves L. 
Rating:
5.0

Ken is the best! He is always kind and patient. He showed me how to use the equipment and taught me a lot about towing trailers.

Susan J. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
1.0

The employee working at this location was rude. He expected everyone to be psychic and got mad when people didn't already know everything. He did this not just to us but other customers as well.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

I believe I left my wallet in the cab of the vehicle. If you could please call me at 6363468527 that would be great. Thanks

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
4.0

Customer did not leave a comment.

Nathan G. 
Rating:
5.0

This location is well maintained and is friendly and helpful.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Mirsada H. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

It was easy, convenient, and fast. I have no suggestions for improvement! Thank you for making it simple for me.

Shahnila P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
3.0

I was notified 4pm CST 12 hours before scheduled pick up the only equipment available was 80 miles in another state. Customer service representative yawned in my ear when I called for an explanation. I haver been telling everyone about my horrific experience. I even contacted the state's attorney general's office/consumer affairs/BBB/yelp. Uhaul- you should be ashamed.

Rocco R. 
Rating:
5.0

Newer vehicle

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth O. 
Rating:
5.0

Customer did not leave a comment.

ronald T. 
Rating:
5.0

Customer did not leave a comment.

Sundara D. 
Rating:
2.0

I reserved the trailer online. Your system sent several confirmations with differing locations for pickup. The web site only showed Naperville. I went the the address on the last email and it was NOT the location where the trailer was.

Bruce L. 
No reviews have been submitted for this location.

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