Customer Reviews for Mister Kwiks
(U-Haul Neighborhood Dealer)

2,553 reviews

669 N Washington St   Naperville, IL 60563
(S of Rte 34)

(630) 369-0067

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 4/26/2024: Closed

Services at this Location:

Contact Us

(630) 369-0067

669 N Washington St
Naperville, IL 60563
(S of Rte 34)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 4/26/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

No improvements needed. The gentleman was friendly and processed my rental quickly.

Siena N 
Rating:
5.0

Customer did not leave a comment.

Seth R 
Rating:
5.0

Was a wonderful experience Will use this location again

Julian C 
Rating:
5.0

The manager of the company was outstanding

Steve V 
Rating:
3.0

Owner was just average, being anxious to just be done for the day. Location is fine.

JOHN H 
Rating:
5.0

Customer did not leave a comment.

Paul C 
Rating:
5.0

I can’t think of a single thing.

david d 
Rating:
3.0

Truck itself was clean - except windshield & side windows were dirty.

DARWIN T 
Rating:
3.0

U-Haul system was down for +1h on March 15 around 11:45 to 1PM that I was unable to pick-up the truck that I made the reservation and impact me because I had to pay the team for 1h that I was uncappable to used and also in the app the return time decrease 1h (9:06PM) that supposed to be 10PM because I reserved for 10h period. I was very disappointed for this, other than that everything was good.

Andre B 
Rating:
3.0

Customer did not leave a comment.

Douglas M 
Rating:
3.0

The old guy in front desk working on Saturday is totally useless. Not even giving a correct or useful answer.

Omar M 
Rating:
5.0

Easy to use digital checkin and checkout!

Claude A 
Rating:
2.0

Customer did not leave a comment.

KIMERBLY L 
Rating:
5.0

Customer did not leave a comment.

Peter B 
Rating:
5.0

Customer did not leave a comment.

GREG S 
Rating:
4.0

Customer did not leave a comment.

Arnaldo I 
Rating:
5.0

Ken is so personable and sweet !!! Love renting from Mister Kwiks. Paul P.

Paul P 
Rating:
4.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

The gentleman was very friendly and knowledgeable. He was quick and efficient.

Danielle K 
Rating:
3.0

Great customer service

Helena J 
Rating:
4.0

Customer did not leave a comment.

Julia C 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Always terrific! That’s why I always use this location.

Charles L 
Rating:
5.0

Mr Quick is offers very good service.

AGIM B 
Rating:
3.0

Customer did not leave a comment.

mike m 
Rating:
5.0

The u-haul smelled like marijuana and also the e-check in process was too slow. I only received 4 hours of rental time when I paid for 5 because the stupid check in and return process was so slow. Terribly inefficient with very poor instructions on the front end. Would have saved a ton of time if U-Haul communicated ahead of time the necessities and allowed one to upload pertinent information ahead of time. The location was fine, nothing wrong at all. But I won’t use this service from U-Haul again with how poorly I was communicated with.

Ryan A 
Rating:
5.0

N/A

Sherry D 
Rating:
5.0

Customer did not leave a comment.

Justin K 
Rating:
3.0

The employee from Mr Kwiks was not helpful probably because we made our reservation on line. He was somewhat rude.

Gail B 
Rating:
3.0

It was after hours drop off.

Jerry D 
Rating:
5.0

Customer did not leave a comment.

Peter F 
Rating:
5.0

Customer did not leave a comment.

Dmytro I 
Rating:
5.0

Customer did not leave a comment.

Cynthia M 
Rating:
1.0

Rude, condescending service!!! Misheard the gentleman and he told me to get a hearing aid!?!! Never ever rent from here!!!!!

william m 
Rating:
5.0

Easy in and out. Great experience.

Laurence C 
Rating:
5.0

Customer did not leave a comment.

Carrie W 
Rating:
5.0

Customer did not leave a comment.

Gary R 
Rating:
5.0

Customer did not leave a comment.

MARK A 
Rating:
5.0

Inside the trailer smelled from the last renter.

David D 
Rating:
5.0

Customer did not leave a comment.

Eugene O 
Rating:
3.0

We need to drop the trailer by own as it was a Sunday and location was closed . Drop process is pretty easy with clear instruction videos .

Prasanna k 
Rating:
5.0

Customer did not leave a comment.

DAVID J 
Rating:
5.0

The location was incredible! The equipment was perfect, but the customer service felt warm and friendly. Everything was simple, quick and overall a fantastic family feeling experience. Thank you!

Richard A 
Rating:
5.0

We rented a U-Haul 10' Truck to move storage units and had a great experience at the Mr Kwiks Service location in Naperville. The selection was plentiful and the truck was pristine inside and out. The only issue we had was due to the app requirements, which were not smooth, but Ken at the office helped us upgrade our van to a truck and get everything set. We had a friendly and professional experience with Ken and enjoyed talking about "old Napervile" back in the day. We'll be happy to rent from Mr. Kwiks Service again in the future.

Shannon S 
Rating:
5.0

Customer did not leave a comment.

Tanner N 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H 
Rating:
5.0

Ken was so helpful. Always a pleasure to rent from him.

Logan A 
Rating:
2.0

Front desk staff was quite rude and minimally communicative

Nicole S 
Rating:
5.0

Everything was great and much better than some other locations in the area.

Michael M 
Rating:
5.0

Location was great. The mobile check on and checkout was very difficult

James S 
Rating:
1.0

Kent was extremely rude from the get go. He seemed annoyed I walked in and refused to offer me any assistance.

Roy F 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Went smooth as silk. Prompt, easy, friendly.

Carl V 
Rating:
5.0

Customer did not leave a comment.

Dan T 
Rating:
3.0

The app was clear and theoretically easy to use. However, the app was very slow (each new page came up gray and was very slow loading). It took us 40 minutes from arrival to driving away in the truck.

Beth S 
Rating:
5.0

Customer did not leave a comment.

Eric L 
Rating:
3.0

The online check in process is awful. Slow and when you try to go in and get help, you can't. Person says that it's a different system. So SOL.

Diana C 
Rating:
4.0

Everything went pretty seamless except I wish the rental agent would have advised that if the trailer was dropped after hours, I needed to follow online instructions instead of saying just drop it in the same spot. I had to go back to take the pictures required for online drop off.

David H 
Rating:
5.0

Customer did not leave a comment.

Ugnius C 
Rating:
5.0

Customer did not leave a comment.

Jamel M 
Rating:
2.0

I have been to Mr Kwiks several times. First time, thought he was having a bad day (not friendly), second time...took forever, only one person working and it was busy and now this last time was the cherry on top of the cake. I will not go back!

Todd R 
Rating:
4.0

The inside of the unit had only one rail which could be used to secure the cargo. The floor level hook on the passengers side was missing. The back door looks like it was charred by a fire, and the black soot got onto my leather furniture.

William G 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
5.0

Ken was very accommodating!

Lawrence S 
Rating:
5.0

Customer did not leave a comment.

Richard P 
Rating:
4.0

The drop off of the trailer went off without a hitch. :)

Tim M 
Rating:
4.0

the after hours drop off instructions are a little confusing, but not a big deal

William M 
Rating:
5.0

One of the best experiences with u-haul.

Gabriel V 
Rating:
5.0

Person at counter was friendly and professional

Fabian L 
Rating:
5.0

Customer did not leave a comment.

Kenneth W 
Rating:
3.0

Customer did not leave a comment.

donald c 
Rating:
5.0

Customer did not leave a comment.

joe d 
Rating:
3.0

Did after hours drop off.

George T 
Rating:
5.0

Good people, helped hook up and get me on my way. Returned to same property, used app to rerun and failed to upload last pic where left on property - left behind business with other trailers.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

Lawrence L 
Rating:
1.0

That man was so unprofessional. I attempted to reason with him on why he couldn’t credit me mileage for coming 10 miles out from my way from my ending destination… I literally pass three Uhaul’s to get to him and it didn’t make sense. What’s the point of scheduling?

Courtney A 
Rating:
2.0

I’ve never rented a truck before and the person working at mister kwiks is not friendly. I struggled to figure things out.

Sarah S 
Rating:
1.0

DO NOT!! Repeat DO NOT give these people any part of your business. The older man-owner (white hair-beard) was extremely rude — another angry bird in the society, a miserable person that hate his life.

Diego R 
Rating:
1.0

Employee showed racist demeanor. Didn’t help with anything. Company chargers extra after I put gas in truck. Never using uhaul again!!

DeVia W 
Rating:
5.0

Customer did not leave a comment.

Rae W 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A 
Rating:
2.0

Return lot was a mess. I wasn't sure where to even pull in so I parked and went in the open back door to get some help. Was yelled at by the attendant for coming into the shop, where he was standing talking to the USPS man. Very rude and unprofessional.

Jeff B 
Rating:
5.0

Very friendly customer service.

Len V 
Rating:
5.0

The 24/7 mobile rental is very difficult to use, it took me almost 30 minutes to rent the van, and it did not work when I returned it.

Todd Z 
Rating:
3.0

The attendant wasn’t the kindest when called/ and or arrived, he also was not helpful, though he wasn’t rude. He could definitely do better.

Kevin M 
Rating:
1.0

Dear U-Haul Customer Service, I am writing to express my deep disappointment with the service I received at the U-Haul location at 669 N WASHINGTON ST, NAPERVILLE, IL, particularly on July 29th, around 8 am CT. I regret that I did not get the name of the personnel who attended to me, but he was the only person present during that time. I must say that the service provided by this individual was extremely unsatisfactory, to say the least. He exhibited a level of rudeness and aggression that was completely unwarranted and not at all befitting the standard of customer service I expect from U-Haul. I had hoped for a more polite and customer-oriented experience from U-Haul. I believe that every customer deserves to be treated with respect and courtesy, regardless of the circumstances. I kindly request that you address this matter promptly and take appropriate actions to ensure that such behavior is not repeated in the future. Sincerely, Fernando Pinho

FERNANDO M 
Rating:
4.0

Customer did not leave a comment.

Dawn F 
Rating:
5.0

Customer did not leave a comment.

John E 
Rating:
5.0

Customer did not leave a comment.

KUNAL D 
Rating:
3.0

Customer did not leave a comment.

Prem S 
Rating:
2.0

Customer did not leave a comment.

Teresa C 
Rating:
5.0

Customer did not leave a comment.

Sunny S 
Rating:
5.0

Customer did not leave a comment.

Cyle P 
Rating:
5.0

Cannot think of anything.

Gary M 
Rating:
5.0

Customer did not leave a comment.

JERRY C 
Rating:
5.0

Easy drop off, easy check out. Quick and painless.

ron s 
Rating:
5.0

Great several experiences! Was worried about driving/loading or parking but nothing to worry about! No hidden fees to get on the back end…very factual and simple (the way it should be!) to get assistance renting a UHAUL , The person at the desk was exceptionally helpful and I would recommend this location and UHAUL to anyone in need as myself.

Elizabeth C 
Rating:
5.0

Customer did not leave a comment.

Alexy S 
Rating:
4.0

I realized I needed a bigger truck (which he did not have on his lot) and he helped me find and aquire the size that I needed within 10 minutes

Gina M 
Rating:
5.0

The process was easy and straightforward. No additional improvements necessary.

Siena N 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top