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Elizabeth G
Customer Reviews for Mister Kwiks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great experience - decided to move in a Sunday morning and this was just possible because Uhaul was there for us.
MOISES D1. Rented van in the Chicago land area, it is surrounded by toll roads. I expected to pay the tolls. Agent did not mention how to handle tolls, should I bring my transponder? Do I need to contacted the state tollway myself? Does UHaul pay them? If I had not asked, I would never know to contact the toll authority and pay them on-Line and would have incurred penalties for non payment ($20 per toll). 2. Was caught in traffic due to accident I called agent and told him I would be a few minutes late. For 35 min I was charged an additional day. 3. So I was charged for an extra day but didn’t realize it until I looked up my receipt on the app. The agent just said “ No, don’t need to do anything, just drop off the key” he did not disclose he was charging me for a second day. So he is now able to double book the van and rent it to someone else tomorrow -I am paying for the day and the next renter is paying for the same day. Had I known it I would have kept it until 5:00 the second day. I paid for it. 4. The lack of communication from this agent has made this entire transaction harder and more expensive than it needed to be. 5. I will not rent from this agent again. 6. U-Haul is now the last possible option if we need to rent a truck.
Monique Vnot very customer friendly. lots of snyde remarks towards me. I was ready to leave
JACQUELINE HBusiness was closed on Saturday afternoon. Had to drop off personally.
Richard BEverything was just as I reserved on-line. The pickup and drop off were both very easy.
Edward SOwner is great, and I have used this location countless times over the years. Highly recommend!
Stephen LHe made everything quick and easy thank you.
Carmen CMuster Kwiks is great. I've rented multiple times from there and always satisfied. Friendly, fast, efficient.
Carl VThe 10' Box truck smelled like a Pot Smoker lived in it for a week. Can't believe it was allowed to be rented to anyone.
Don GYour on line service was the worse, my friend made first reservation under Tori Finklea. When we arrived there was no U Haul. We called they gave us another location in Naperville to go to, but no one was available except a paper in the glass door with who to call. We called and they stated they had no trucks available at this time.
ELIZABETH DWe had the worst hassle trying to pick up our U-Haul. I ordered a truck, and was supposed to pick it up from a real person at the pick up location. When we got there the person said I had opted for contactless, meaning we had to do everything on the app. However, the app wasn’t working and the employee working there did not help us at all. He pretty much said we had to figure it out for ourselves and we almost didn’t up with a moving truck. Horrible customer service.
Sequoia MThe guy there is awesome to help
HANS BUHaul App is terrible. Just poor design and not functional. It took me 30 minutes to check-in and get the key of the truck. Needs immediate improvement.
Stefan MEasy drop off of auto transport trailer.
MATTHEW FThe guy who runs Mister Kwiks is a good guy and checks me out professionally all the time. Easy to work with.
TERRENCE LGreat experience
MAULIK PI probably wouldn't recommend this place, only because it was an old building and hasn't been modernized.
KATHERINE GEverything was great.
Paul SMister Kwik is always easy, on-time and ready! Very reliable moving partner!
BRIAN BPersonnel not available, but used app to return and it was very easy and helpful to not have to wait.
Marian RWas fine and easy
Randi BEverything went great
Scott FThe app is buggy, and the checkout and return process is inconvenient. For example, the app doesn't recognize my press on the button to proceed. Restarting the app did not help. I had to go to the "Reservation" section to open it instead of going directly to the active reservation to complete the checkout process. Additionally, the finalizing contract section does not provide adequate assurance that it will be approved. After all that hassle, why do I have to worry about not getting the truck that I rented? I believe many of the steps can be completed before the rental date.
JUHYOUNG KSaid I did 380 miles when that was impossible. Going to file a complaint.
JARED NServicer was unhelp and rude. Booking would not work, and he would not help to fix. Had to rebook while there and vehicle was dirty.
JADE MUser friendly app
STERLING BAfter hours drop off
GINA MEverything fine. Staff was very helpful.
JEFFERY HI was charged a $20 surcharge for gas I believe and I need a refund for that. I do not know why I was charged for that.
Matthew LProcess was easy. Gentleman behind counter was super friendly, kind and knowledgeable. Cargo van I rented was clean, well maintained and easy to drive. Highly recommend.
Mary RI have rented from this location multiple times. The gentleman who runs to p[lace is always polite and helpful, never had a problem.
TERRENCE LAlways an easy rental, great service, no problems
JAMES FVery friendly and helpful. I will continue to rent from this location.
Marc SI just want to inform you the truck would drift to one side when driving on the freeway which made it a challenge to drive distance.
Lisa MRepresentative should have a better attitude and improve his customer service skills.
Nancy OSuper convenient for Naperville. Gas station is right down the block. Mr. Kwik the man himself, was laid back, helpful and polite. Would rent here again.
Brian MTop Notch outfit....my " Go to " In all of my future rentals .
Tony sPerson was rude and missed giving the dolly and the pads as requested.
stefanie tI had a perfect experience. Friendly staff, easy hook up and drop off, convenient location. Previously rented from rt59 uhaul that has more inventory. This place is much better.
Scott BI was charged 20 because I was one and half hours late,, I went to the wrong drop off at first. I have rented continuously for 6 years,, due to being a travel nurse. I will be looking at other avenues.
BERNICE TLong time agent. Friendly and super efficient/ organized. Prefer this location
David PMr. Kwiks is on the right track. I noticed before that they weren't on the website.
Richard DGreat experience!!! Fast pickup and return. Very easy!!!
ROBERT RThe gentleman talking me through the process was extremely helpful, at Mister Kwiks. I forgot to bring one of their red Dolley’s back and he allowed me to go and grab it (after the deadline) without a charge. Very cool U-Haul folks.
Joshua MThe customer service was excellent!
Carolyn CEverything was easy and quick. Owner is friendly.
Steve LDuring the move, I received a text from U-Haul saying the drop-off location had changed. I had to drive another 15 miles and then this location charged me extra mileage! I did get a refund from the U-Haul repo over the phone.
CHRISTOPHER BNothing, Mr. Ken is outstanding! This is the best place to get a U-Haul.
Jon DAll good!
Ali PRental was ready, the staff was friendly and I was able to rent the van quickly and efficiently. The combination of technology to rent online and personal service at the counter was helpful.
BRIAN PExperience was smooth and easy.
Dan WTruck was in great condition, and check out was quick and easy. The man at the counter was very nice as well. There was half a tank of gas, too, so I didn't have to stop before I did my pickup. Zero complaints.
Erin ZDrop off location was to far away
Wayne L