Customer Reviews for MNH Rentals
(U-Haul Neighborhood Dealer)

748 reviews

7367 Southmoor Dr   Fountain, CO 80817

(719) 425-2089

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 1 pm

Services at this Location:

Contact Us

(719) 425-2089

7367 Southmoor Dr
Fountain, CO 80817

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location is the best!! They always have a the equipment I need, and their staff is amazing!

JOSIE B. 
Rating:
5.0

Not sure, really pretty easy and nice process. Seemed like a family business and the personal touch was appreciated.

Rachel O. 
Rating:
1.0

Make sure they remove locking pin in the hitch. Especially when you rent the truck for that reason. I went the office where I greeted by no one. Then was asked by A VERY RUDE lady nursing a baby by bottle. What do you want! I told her I needed a pickup to haul a camper up a Hill. Then was told to go outside and her daughter would help me. After going outside I see 3 men smoking and young girl pull up in a pickup. And she walked up and asked what I wanted. I told her I needed a pickup to haul a camper up a Hill. She said ok, we have one to do that with. And we started the rental process. The girl had no idea at what she was doing. She did not know the correct mileage for the rental. And was off by more than 95 miles. And she NEVER removed the locking pin from the hitch. And I forgot to check myself, But dealing with U-HAUL before I have never had to check for anything like that. So I took off. From Fountain Colorado to Trinidad Colorado. I didn't know that the pin was in there. When I arrive at Trinidad. I find the pin still in place. So I called the number at rental place and the rude lady answered the phone. I asked how to get the pin off. She said I would have to bring it back to them. Which ment driving back 125 miles just to have it taken off. Then have to drive back to Trinidad. I asked why it hadn't been taken off. The woman replied that I didn't say anything about haul a camper. I replied it was the first thing I said to you and your daughter. And she said that I was a LYING and that I was a LIER!!!!!!! I DON'T LIKE BEING A CALLED THAT. IF YOU DO NOT WANT TO BE FACEING A LAW SUIT I DO BELIEVE. WE NEED TO TALK. TEXT ME BEFORE YOU CALL BECAUSE I DON'T HAVE MY RINGER ON. MY # 575-408-0769. PLEASE CALL. THERE'S MORE!!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Christy J. 
Rating:
5.0

None...this outlet is awesome and the customer service is beyond all expectations.

John F. 
Rating:
5.0

Nothing it perfect

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

J B. 
Rating:
5.0

Customer did not leave a comment.

steve A. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Nothing those guys are really good and honest.

James A. 
Rating:
5.0

It's all good. Thank you.

Sylvia H. 
Rating:
5.0

Customer did not leave a comment.

Sheri R. 
Rating:
5.0

Customer did not leave a comment.

LEYLA U. 
Rating:
3.0

Fairly easy transaction. Everything is done online. You just show up pretty much and pick up your rental. Bonus, they have after hours key drop off. Friendly people as well.

James M. 
Rating:
2.0

When we picked up the car dolly and uhaul, at first they were nice. But as soon as we were heading to go load up the uhaul with our stuff, the car dolly fender broke and it shattered. We only went 10 minutes when this happened. I was driving behind the uhaul when the piece broke, and when it shattered against the road the piece chipped my windshield in different places. I also got sand damage on my windshield due to the piece flinging sand against my windshield. We drove back to the uhaul place where we got it from. The one lady was very rude, and blamed us for breaking it. She didn't want to give us proof that we just picked up the uhaul. We had to show her the odometer to show her that we literally just picked it up from them. We called roadside assistance, while they were replacing the fender. They told us to send them pictures of the broken fender and the windshield. This happened last Sunday, and we still haven't heard from their insurance company. I'm being generous with the 2 stars only, because the older gentleman stayed past their closing time to replace the fender. I also forgot to mention that the ac would turn on and off in the uhaul. We were driving from Colorado to Texas in 90 degree weather with our dog.

Jerry W. 
Rating:
5.0

extremely user friendly and very efficient. only using rentals from this location from now on.

Robert H. 
Rating:
5.0

I always rent from this location. They are excellent!!

JOSIE B. 
Rating:
5.0

They are really nice, equipment is well taken care of and very helpful.

Robert M. 
Rating:
5.0

They are always kind and easy to work with.

Harold R. 
Rating:
5.0

Outstanding service when we arrived the employees at this location were so eager to help us upon our arrival and they were very understanding about our situation of having a wet concrete driveway that they were willing to let us keep the truck a few days extra at no charge. My drop off location is the reason why I'm satisfied with the U-haul company again.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Kayla F. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Jerald A. 
Rating:
5.0

Customer did not leave a comment.

Igor B. 
Rating:
5.0

Love this place. I rent from them regularly for a trailer and I won't go anywhere else.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Clinton H. 
Rating:
5.0

Customer did not leave a comment.

Harold R. 
Rating:
4.0

The air conditioner didn't work. It was over 90 degrees outside.

David H. 
Rating:
5.0

Owner Operator's are some of the most helpful people I ever been helped by.

Chris C. 
Rating:
5.0

The owner and his wife were very friendly, patient and helped make sure everything was good to go. They checked the Uhaul truck over that I had picked up at another location and fixed a few things.

Victoria A. 
Rating:
5.0

Everyone who works there are all very friendly and I would 100% recommend them to Everyone.

Julie M. 
Rating:
2.0

Office staff was idle for ten minutes while I tried checking in. The office is small and uncomfortable. The grounds are unattractive.

Caleb J. 
Rating:
5.0

Friendly, well mannered customer service. Not dismissive even when I had multiple questions. Good people at this location.

Pablo G. 
Rating:
5.0

Customer did not leave a comment.

Norma H. 
Rating:
5.0

Customer did not leave a comment.

Kerri W. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

Rita M. 
Rating:
5.0

Everyone was very nice. Office was clean as well as the yard. Will be renting from here in the future.

Justin H. 
Rating:
5.0

Nothing. Everything was outstanding. This is my second time renting from this location and I will keep renting from them in the future.

John M. 
Rating:
5.0

Very friendly people and very helpful thank you

Lillian S. 
Rating:
5.0

Customer did not leave a comment.

Kayla V. 
Rating:
3.0

I originally got a 10' truck and that was not available at a different location. When I asked about the 50 dollar guaranteed I was brushed off. I had to switch the whole location. Then something happened and I ended up changing my reservation it was very hard to change because it kept trying to switch to the cargo van. There where lots of problems with this reservation

SAMANTHA D. 
Rating:
2.0

The uhaul office was filthy. The agent took a photo of me on her personal phone and said it was just to keep track of us. It wasn't professional and I felt very uncomfortable with her having my driver's license information on her personal cell phone as well. It was a terrible experience.

Laura N. 
Rating:
5.0

Southmoor in Fountain, CO was a wonderful help. I rented and borrowed in one day. Great experience.

Kim A. 
Rating:
5.0

This is the location to go to for excellent service !

ROY M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Amazing customer service and always a pleasure to work with.

Christopher W. 
Rating:
5.0

None at this time.

Karin Kasey C. 
Rating:
5.0

The door was damaged Difficult to open and close The strap was writes Otherwise Was a good trailer Moved hundreds of pounds of household items and containers

Mark K. 
Rating:
3.0

Customer did not leave a comment.

Stacy C. 
Rating:
3.0

Customer did not leave a comment.

IVAN T. 
Rating:
5.0

The location and owners were very kind and helpful. The uhaul experience however was not great. The truck wasn't back in time for me to pick it up so I had to rent a larger one and pay extra.

Christine D. 
Rating:
5.0

Cannot say enough about how well we were treated. We were even invited to stop by the location the morning after loading, before we hit the road, to have the trailer hookup and the vehicle tie-downs inspected to make sure they were done properly. That was a good thing as several issues with our hookup were quickly recognized and remedied. And when we made the original pickup of our truck and trailer, they were already hooked up and ready to go. Excellent service, kind assistance, and helpful knowledge were provided. Thank you all!

Robert W. 
Rating:
5.0

The folks that helped me out where very friendly, very helpful and very professional. I will be back as needed. I will also recommend them to anyone looking for a rental. They had a family oriented professionalism, which is pretty awesome! Highly recommended!

Shira N. 
Rating:
5.0

Outstanding customer service; truck was new and performed great!

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

cathy M. 
Rating:
5.0

Customer did not leave a comment.

Desiree L. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Mike was very helpful and made it easy for delivery process. Highly recommended.

Miguel T. 
Rating:
2.0

Did not have materials that were contracted? Did notify me before pick that they didn't have. Caused time delays, loss of rental time, incurred increased cost.

John L. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Ty E. 
Rating:
5.0

Very helpful! The trailer wiring on my truck was frayed and the helped me replace it. Thanks for a great experience.

Jeffrey G. 
Rating:
5.0

The trailer was in great mechanical condition. The staff was friendly and efficient. There was a lot of yard debris is the trailer bed but it didn't impact me.

Nicole D. 
Rating:
5.0

Friendly, efficient. thanks.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Yolanda V. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
3.0

Customer did not leave a comment.

Tony F. 
Rating:
5.0

Customer did not leave a comment.

Harry N. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
1.0

Not happy. Made reservation weeks ago. Pick up location moved 22 minutes away so 44 round trip extra time. Pick time was moved from 10 am to 3pm which meant a late departure from Colorado Springs.

Elliott T. 
Rating:
3.0

Customer did not leave a comment.

Faafetai T. 
Rating:
2.0

My 3 dozen blankets were left out of the truck.

Joel H. 
Rating:
5.0

Hello it's a great place to rent a u-haul. I dealt with the mister and as long as you are prepared to rent a trailer so what I mean is if you are renting a trailer be sure to have the plug for lights on your truck working and ready to go before you get there. The mister hooked my trailer up I didn't have to worry about it and when I returned it he helped me by guiding me so I was able to back in the trailer with no problems I am still shaky on that part but doing great. Super awesome dude. He straight up kinda guy my overall was experience was fast and easy. I plan on using them again soon.

Tonya H. 
Rating:
5.0

Customer did not leave a comment.

Mitchell K. 
Rating:
4.0

Friendly and helpful staff. In and out quickly.

Harold M. 
Rating:
5.0

Customer did not leave a comment.

JULES W. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Very nice employees

Zachary S. 
Rating:
5.0

Customer service was excellent and I'd also like to thank the gentleman that helped for his service to our country.

papu L. 
Rating:
5.0

Will Definitely be renting from there again.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Actually I cannot think of anything you could do better. Every part of our experience was met with help and experience and a friendly attitude. The pick up and drop off was made easily available. Thank you for being there for your customers.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

Howard M. 
Rating:
5.0

This location is great! They have a large inventory of u-haul trucks and trailers. I've rented from them several times, and have always received excellent customer service!

Josie B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Stacy A. 
Rating:
5.0

MNH made the whole process quick and super easy. Should I ever need a truck again I will for sure go back to them!

Danielle T. 
Rating:
5.0

Customer did not leave a comment.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

Gregg A. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
4.0

Customer did not leave a comment.

Margie B. 
Rating:
5.0

personnel were cordial and efficient. Equipment was ready, clean ancc dec in good working order and even accommodated change needed.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

Customer did not leave a comment.

Claudio R. 
No reviews have been submitted for this location.

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