Customer Reviews for Mobil 101
(U-Haul Neighborhood Dealer)

183 reviews

33 Taylor Cutoff Rd   Sequim, WA 98382

(360) 775-2124

Office Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(360) 775-2124

33 Taylor Cutoff Rd
Sequim, WA 98382

Services at this Location:

Office Hours

  • Mon-Sun: 8 am - 7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I recently rented a U-Haul 26-foot truck for a long-distance move from St. George, Utah to Sequim, Washington — about 1,200 miles in total. Overall, the experience was solid. Truck Performance: The 26' truck is spacious and easily fit a full household of furniture and boxes. The loading ramp was a lifesaver, making it much easier to roll heavy items in and out. The truck had plenty of tie-down points inside to secure the load. While it’s a big vehicle, it handled well on highways and mountain passes. Acceleration was slow when fully loaded, but that’s expected with a truck this size. Braking felt safe and reliable throughout the trip. Comfort & Driving: The cab had enough room for three people, and the seats were reasonably comfortable for long days on the road. Noise levels were what you’d expect from a moving truck — not luxury quiet, but fine for the purpose. The mirrors gave good visibility, though blind spots take some getting used to. Fuel Economy: Be prepared: this truck drinks gas. Over the full trip of about 1,200 miles, I averaged 8–10 miles per gallon. With a full load, fuel stops were frequent, so it’s worth planning them in advance. Rental Process: The pickup and drop-off were straightforward. Staff explained the truck features clearly and documented any existing scratches before I left. Returning was quick — a simple inspection and I was on my way. Pros: Huge storage capacity, perfect for large moves Easy-to-use ramp and tie-down options Reliable handling and braking, even on mountain roads Roomy cab for 2–3 people Cons: Very thirsty on fuel Can be intimidating if you’ve never driven a big truck Ride is a bit rough compared to smaller trucks Overall: The U-Haul 26-foot truck proved to be a dependable option for moving a full household across state lines. Despite the fuel costs, it was worth it to fit everything in one trip and drive with confidence. If you need space and reliability, this truck gets the job done.

Oleg Z 
Rating:
4.0

Very kind and easy transaction.

JALENA J 
Rating:
4.0

The process was smooth, fast, and renting from uhaul you can be confident that the equipment is solid and built well.

RONALD C 
Rating:
5.0

Customer did not leave a comment.

Larry D 
Rating:
5.0

Customer service was excellent. Good job

JAMES H 
Rating:
5.0

No issues

JOSEPH K 
Rating:
5.0

Customer did not leave a comment.

DANIEL R 
Rating:
5.0

The location is small, but the equipment we needed was there and both clean and well maintained. The proprietor was friendly, efficient and most helpful.

EMILY Q 
Rating:
3.0

I put only 21 miles on the van, yet had to put in excess of 5 gals of gas in the vehicle to avoid the computer-generated gasoline charge of ~$42 dollars. The station clerk had to sit in the cab with the engine running, while I pumped gas, so she could tell me when the gasoline surcharge cleared. Quite an unnerving process! And, unsafe.

MARK P 
Rating:
5.0

Absolutely wonderful customer service by Karina. Easy rental and very clean truck

HEIDI H 
Rating:
5.0

Very friendly owners, helped me hookup the trailer, couldn’t ask for nicer people

RYAN L 
Rating:
5.0

Great experience. Convenient and fairly priced as always

TODD W 
Rating:
5.0

The only thing is to make sure that the trailer wheels are choked, especially if it’s parked on a slope. Even a very slight slope to prevent it from going into the vehicle you’re trying to hook it up to.

RICHARD H 
Rating:
3.0

When I reserved the trailer it was for a different location. Got switched to this one.

Barclay P 
Rating:
5.0

This place is great! The owner and his employees are so nice and friendly.. Easy to rent from and always have equipment for your needs.. Very much recommend this place..

Jennifer M 
Rating:
5.0

Customer did not leave a comment.

Susan M 
Rating:
5.0

Customer did not leave a comment.

CHRISTY H 
Rating:
5.0

Operators were great to deal with and made it easy. Very helpful staff.

MARK H 
Rating:
5.0

Customer did not leave a comment.

Jennifer O 
Rating:
5.0

Customer did not leave a comment.

Francis E 
Rating:
5.0

Customer did not leave a comment.

MICHEL J 
Rating:
4.0

Customer did not leave a comment.

JACQUELYNE D 
Rating:
5.0

Customer did not leave a comment.

MARIA W 
Rating:
5.0

Customer did not leave a comment.

WALTER B 
Rating:
4.0

The cab of the truck could have been cleaner. There were food crumbs and some trash behind the seats and the steering wheel was sticky. However the back of the truck was spotless and the working condition of the truck was well maintained and easy to drive. Thank you for going above and beyond to accommodate when the size truck I had ordered was not available and got me on the road with another for the same cost. Will use you again!

DODIE D 
Rating:
5.0

Customer did not leave a comment.

KAJ-PATRICK T 
Rating:
4.0

Customer did not leave a comment.

CARL B 
Rating:
1.0

inspect your locations for your self. instead of relaying on this bullshit. you gave no clue if I'm lying to you or if I'm even a real customer or a friend of your agent

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

KARLIE S 
Rating:
4.0

Joe was very helpful and a nice man. Very knowledgeable and accommodating.

CHRISTOPHER M 
Rating:
5.0

Very friendly. Great customer service. I was in and out in minutes.

JOSEPH B 
Rating:
5.0

Customer did not leave a comment.

DAVID D 
Rating:
5.0

Customer did not leave a comment.

JAMES R 
Rating:
3.0

Location was large, easy to maneuver parking lot, staff was genuine and helpful, uhaul electronic system was down and took a day to send me verification of rental return and receipt.

JASON C 
Rating:
5.0

Customer did not leave a comment.

GARY P 
Rating:
5.0

Customer did not leave a comment.

WALTER B 
Rating:
5.0

Customer did not leave a comment.

April B 
Rating:
5.0

Great location, staff was super friendly which isn’t expected from a gas station (or any Uhaul pickup). These trucks are tanks, used a lot of gas but was able to pack all my stuff in one load (10’, 1 br). Easy to drive which was a relief. Highly recommend the location! They also do Indian smelled amazing will be back for just the food—I am moved thank god

Willow E 
Rating:
5.0

Very easy and fast to just drop by, pick up a trailer for your load around town and drop it off when done. Joe or his wife are always manning the gas station so available at nearly all hours. Take home a dinner of Indian food! Always a good experience and convenient location.

ALEX F 
Rating:
5.0

Great quick service

WILLIAM A 
Rating:
5.0

Customer did not leave a comment.

JOHN K 
Rating:
4.0

Everything is great… only downside is the owner is overwhelmed with customers. Certainly not his fault as he’s trying his best to help everyone.

CHARLES L 
Rating:
5.0

Very helpful staff, very knowledgeable, he listened to what i needed and helped me make the best decision

MAURICIO B 
Rating:
4.0

More signs would be helpful. We had no idea where the location was exactly and had to find a place to u turn in an RV to double back

BRAYDEN G 
Rating:
3.0

Offer to bring a trailer to the same location you rented it from. It wasn’t a good experience having to go 62 miles one way to pick it up. I lost three hours in doing so.

Matthew M 
Rating:
5.0

Sherry was a saint! If I ever rent another U-Haul it was because she made it seem so pleasant. (It’s not) She saved the day and did it with a smile

CHRISTOPHER H 
Rating:
5.0

Customer did not leave a comment.

TERRI P 
Rating:
3.0

Have staff on duty to assist customers with trailer removal . Customer should not be responsible for parking trailer in the exact spot. Nor should the customer have to do all the labor of moving trailer from hitch ! This was a hassle &had to argue with receptionist . She eventually called her husband to help me. Did not deserve her attitude towards the situation.

MICHAEL T 
Rating:
3.0

Central U-Haul 888-721-2705 jtold me to take the trailer to Sequim Outdoor Options 41 Gilbert Rd Sequim, WA 98382, but they were full and told me to go to Mobil 101--not a lot of extra driving, but across a busy highway. Kinda inconvenient.

JOSEPH Y 
Rating:
4.0

The passenger side mirror was broken when we picked it up so it limited visibility on that side. But other than that everything was good

Rebekah A 
Rating:
5.0

Customer did not leave a comment.

CARLY B 
Rating:
1.0

I tried to pick up a trailer that I reserved. I rent a LOT of equipment from you. I had an E-Alert saying not so rent to me. Calling into E Alert, they told me I had an outstanding balance of $11. I had spent several hours on the phone previously getting this erroneous charge removed (along with significant late fees). If I had an outstanding balance, why wasn't I notified? You have my email and phone number. Putting me on the Bad Boy list for $11? :-(

PATRICK R 
Rating:
5.0

Customer did not leave a comment.

SONYA R 
Rating:
5.0

Excellent customer service from Karina and Joe.

STEPHEN T 
Rating:
5.0

They were extremely helpful, very grateful for their kindness and the experience.

KAYTLIN V 
Rating:
3.0

Customer did not leave a comment.

MARK V 
Rating:
5.0

Customer did not leave a comment.

KURTIS J 
Rating:
5.0

this is no reflection on the owner, but why doesn't UHAUL website list the drop off location I have in town in Sequim? then making me pay an extra fee for changing my drop off location seemed in really poor taste

PIERRE C 
Rating:
5.0

So helpful and nice.

CHRISTI M 
Rating:
2.0

Customer did not leave a comment.

HANNAH S 
Rating:
5.0

The passenger side review mirror was loose and no amount of adjusting would keep it from not moving while on the road. I was going to Port Townsend and stopped by the U-haul place and they tried to tighten it down and eventually used tape to keep it from moving, but that didn't work either. I notified the person who I returned the car to so hopefully that have fixed the issue.

MICHELE G 
Rating:
5.0

The truck was perfect for picking up our new dinner table and 8 beautiful dinner chairs. The weather was marginal, so we rented a box truck. It worked out well. Ez to drive!

MOZELLE M 
Rating:
4.0

truck box leaked water cause damage to part of my load

DONALD B 
Rating:
2.0

Customer did not leave a comment.

DESIREE S 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L 
Rating:
3.0

It's ok, but you need signage to 1) indicate that this location is actually a drop-off location and not a random gas station and 2) direct the uhaul renter where to park the vehicle for drop off.

JEREMIAH L 
Rating:
5.0

Customer did not leave a comment.

TERRY V 
Rating:
5.0

Customer did not leave a comment.

RICHARD P 
Rating:
5.0

Great friendly service. Very convenient to location.

BRIAN H 
Rating:
5.0

Customer did not leave a comment.

BONNIE L 
Rating:
5.0

Customer did not leave a comment.

Ryan S 
Rating:
5.0

Customer did not leave a comment.

JARED C 
Rating:
5.0

Customer did not leave a comment.

JUDITH M 
Rating:
5.0

Customer did not leave a comment.

CHESTER S 
Rating:
5.0

Great price. Great service.

STUART M 
Rating:
5.0

The trucks should always be inspected, washed and repaired prior to rental. On a positive note, the truck was mechanically sound.

James B 
Rating:
3.0

The trailer was not maintained at all. Covered in oily residue, discovered that after we left, that the surge brakes did not work right. I had a time line to keep and could not stop.

TED R 
Rating:
5.0

Customer did not leave a comment.

Judy P 
Rating:
5.0

Customer did not leave a comment.

RENATO F 
Rating:
4.0

Customer did not leave a comment.

EDWARD B 
Rating:
4.0

Good selection of equipment; easily accessible trailers for hook up and drop off. Good location from highway. Rapid checkout with pre-checkout completed on line - in and out in 5 minutes. Return was a little longer with a computer issue on check in. Nothing to worry about - I would use them again.

Jack H 
Rating:
5.0

Customer did not leave a comment.

Samantha G 
Rating:
5.0

Customer did not leave a comment.

SANDRA T 
Rating:
3.0

I rented a 6x12 trailer and there isn’t a jack on the front of it so to hookup, you have to lift the trailer. The tongue is very heavy and not easy to get hooked up.

TODD B 
Rating:
5.0

Customer did not leave a comment.

Eric T 
Rating:
5.0

Service was more than excellent!

Jill K 
Rating:
5.0

Customer did not leave a comment.

ANDREA B 
Rating:
5.0

Customer did not leave a comment.

DAVID K 
Rating:
5.0

Customer did not leave a comment.

STEVEN P 
Rating:
4.0

Customer did not leave a comment.

JOHN C 
Rating:
4.0

Customer did not leave a comment.

SCOTT S 
Rating:
5.0

Customer did not leave a comment.

KAREN O 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C 
Rating:
4.0

U-haul should provide a high lift jack for customers to use in attaching trailers on to their truck. With the two of us, we were unable to lift the tongue of the trailer and had to get additional help. Thanks, Katheryn Miller

KATHERYN M 
Rating:
5.0

Great experience!

TOMMY B 
Rating:
5.0

Customer did not leave a comment.

STEVEN E 
Rating:
5.0

keep it up

STEVEN C 
Rating:
5.0

Customer did not leave a comment.

KARYN H 
Rating:
5.0

Customer did not leave a comment.

KRISTINE B 
No reviews have been submitted for this location.
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