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MOISES G
Customer Reviews for Mobil Gas And Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Adrian was very pleasant to work with an asset to U-Haul and Mobil.
PAUL BI had two rentals within a few days of each other. First rental: I called the pick up location to reserve the truck. I informed him very clearly that the absolute soonest I'd be able to pick up the truck would be that Friday night at 5:30. The guy I spoke with took down my information and sent me a confirmation email. The confirmation email indicated a pick up time of 5pm. I questioned that with him and he said that it didn't matter what the pick up time was, as I would be picking up the truck after hours and would simply use the U-Haul app to get the key from the lock box and my pick up time would start once I take the key out. I show up at 5:33 to pick up the truck that Friday. The store is closed and I start to use the app to pick up the truck. I go through all the steps and when I get to the option to "pick up" I can't get any further. I try going through my email confirmation link and using the web browser, in case there is an issue with the app, and still, can't get past the "pick up" button part. I call U-Haul customer service and am transferred to someone that said that the reason I couldn't get any further is because the system is recognizing that I am "late" to pick up the rental. He states that he was going to change the rental time to 6:30pm and then have me try again. Still the same situation: it takes all my information, but I can't get past the "pick up" button to move forward. The U-Haul customer service person then says that the issue is that they rented me a truck that isn't allowed to be rented for after hours pick up and that was the reason this was happening. He said that my only option was to come back the next day at 8am when the store opens to rent the truck in person. I was less than thrilled, as I needed and had planned for that time Friday evening/Saturday morning to pack the vehicle and make a few trips back and forth to unload. I went back the next morning and rented the vehicle in person. The key was inside the store, so even if the app did work the night before, there would have been no key in the outside lock box for me. This was quite frustrating. Second rental: I called to inform them of what had happened the first time and to ensure that the truck I was renting to be picked up on Monday night would be able to be picked up at 5:30pm. I was assured that it would be. I arrived to pick up the truck. The person at the store did not know how to do U-Haul rentals, so gave me her phone and had me FaceTime the person who runs the U-Haul rentals for that store to walk me through it. The app, again, was not working and I couldn't get past the "pick up" screen via the app or the web browser. She indicated that she placed the key in the outside lock box earlier, as she knew I'd be coming by. We verified that the code was correct, but the lock would not unlock. We had to get a cup of boiling water from inside to pour over the lock to try to open it. After about 5 minutes of trying between myself and the convenience store person working, we were finally able to get it open. I was unable to use the app still, and the convenience store worker inside did not know how to rent U-Hauls, I had to give my personal payment information over FaceTime to a random lady in her car with her children so that I could leave with the truck I was renting. I had no other option for the timing of this move, so I had to, but that was extremely unsettling and not at all how this process should have gone. After having to pour hot water over the lift gate several times to unfreeze the truck, I was able to load the truck and use it as planned. I returned the truck and was asked how my experience went. I told the person working at the store about both situations and she apologized. I was refunded some money for the second rental due to my troubles. Overall, this was a terrible first experience renting with U-Haul, and I will likely not do it again unless it's a last resort. This process caused an already extremely stressful moving situation to be even more stressful and time crunched than it had to be. The people I encountered, aside from the initial person on the phone taking my reservations, were all kind and pleasant, but the process did not work and very few people actually knew how to rent out the truck, which is not helpful.
Brooke GTrailer was full of snow.
DEAN SThe manager was very personable and went out of her way to meet our needs. She went above and beyond to accommodate our request. I would highly recommend their services.
KEVIN SThe attendant was very kind and knowledgeable-even made sure to point out a button that would make the truck run more efficiently if pushed.
EMILY HCouldn't have been better. The clerk very helpful. She is a good ambassador for the business.
TERRY NGreat experience very helpful staff
Marcus TThey were supposed to be open until 3pm. We arrived around 2 pm. Hopefully photos ok. Already dropped key on box before taking them. We were expecting a person to guide us.
SCOTT PFriendly and professional and the return/check-in process was smooth and efficient.
LAURIE SStaff is punctual, professional, and friendly. Only issue was the belts on the engine squeeled for quite some time until the engine warmed up and the service engine soon light was on for the first half of the trip.
MATTHEW WScheduling on line made it easy. Picking up and dropping off went smoothly and quickly
JEFFREY NI would rather go to a U-Haul center where people are available if there is a problem or questions. This pick up was changed last minute. It was not convenient for us
Mark PVery helpful.
JEFFREY LDid self drop off
GINA MFine as is
GERALD WAndrea and jake were very personable and went above and beyond for my rental.
GLORIA GThe first time we rented from here the transmission broke. The time wasted by UHaul before they authorized the tow truck to load the truck was really annoying. The 2nd time we rented fromt there, they charged me for 171 miles when we only went 40 total miles. Then they charged me for a full tank of gas when we got the truck at half a tank.
BOWEN BEverything worked out great except my preferred pick up place was just right down the street and had to pick up at another facility which I was not aware of until the courtesy call the day before.
KARLA HGreat Service!
ANTHONY GThe Uhaul coordinator at this location is excellent and knows what good customer service is! I've rented there a few times and she always has what I need, makes sure it's clean and everything is working as it should, gives me the best trailer (instead of the junky one in front, etc. I don't think I'll ever go anywhere else.
KEVIN WGreat service! Would definitely use this location again and recommend to others.
KEVIN RTruck was in terrible condition. Filthy cab and truck steering vibrated horribly at all speeds, but especially over 40. I feared for my safety.
WILLIAM BCompetent and efficient staff
Thomas KThey were closed when I dropped off. Your app was broken and so was your web page. Trying to return the trailer by phone, I was put on hold for well over an hour, only to be disconnected & have to go through that process again.
JAMES MThere were no employees there at 3:30pm
TERRI MWebsite problems during check in. Staff at Waunakee location did their best to accommodate me and move the process along, had to do a manual check in.
John RThe back of the truck was full of dust and salt. But overall everything went great.
KASSANDRA SNothing! The service was amazing! She hooked up my trailer and checked the lights. Customer service was awesome and I would definitely recommend them.
KIM HQuick checkout, friendly, convenient
RICHARD EFirst of all agent didn't know the difference in a 20ft and 26ft truck, agent called and told me truck doesn't start and I should bring my own battery charger? Really ok so I did and the truck starts just fine when you know how to properly start a vehicle with glow plugs( she needs more training) I was also told she was giving me a discount for all my troubles but $10 off is not really a discount when I have to be responsible for getting truck started and the back loading door unfrozen.
APRIL WDid drop off after hours
MATTHEW RDealt with 3 locations. 22 Atlas Ct Madison WI - fantastic group of people. Excellent customer service. Very helpful in answering question. 600 Division St De Forest WI - picked up the truck. Very positive customer service person. Pick up easy and quick 5303 S State St Murray UT - drop off of truck - absolutely no issues dropping off. Quick and easy
Mary BNo one was on site to return the truck and after a bit of confusion as to how to return it from my phone I got it checked in.
GRY RU-Haul screwed up not having 24/7 access to this location even though the website allowed it. That's a major blunder and messed up a person's itinerary. However, Kayla at U-Haul listened and rectified situation professionally with the credit and the on-site personnel were accommodating and professional
MARK SAlthough the people at the pickup location were very nice and professional I am not happy that I had to drive all the way from Wisconsin Dells to the pickup location ,53 minutes there and 53 minutes back to the Dells to load my golf cart. Then drive the 2 hours back to Illinois along the same route I had to use for the pickup.I reserved the trailer a week in advance and this was the closest location for pickup? I was not happy and would caution other customers to beware of your policy.
DAVID PNo issues with drop off.
David MJust keep doing what you are doing!
ROBERT TThe person who checked us in was incredibly personable and did a great job ensuring that everything went well.
Jim PA couple of the tiedown bars inside l on the walls, had some significant wear and tear.
STEPHEN RThe trailer leaked and damaged a box of boxes and got the furniture wet.
JOHN EFantastic service
JORDAN XHaving a complete line of equipment an vehicles will help. A car trailer and an open trailer are needed in that location
josue ONo one at location , returned online which was a hassle because system would go down and having to take pictures, and I was exhausted.
Debra PAfter hours drop
James PService was fantastic !
mary VI have rented many trucks. most of the time it is a pain. The location does have the truck, I can't get it on the day I rented it. This location was GREAT!. Very fast, very courteous, very helpful.
Joel DThe staff at Mobil Gas and Storage was simply outstanding. With a thunderstorm looming, the staff hooked up our moving truck and tow dolly, working in the cold rain and wet parking lot to ensure that everything was attached properly for a 1,400-mile trek to Florida. Everyone was extremely pleasant and helpful. We are grateful for the help and highly recommend this location.
Paul HHave more 5x8 trailers on site.
Walter TINSPECT YOUR EQUIPMENT!!!
Ryan RThe staff, Avery, did an excellent job. He was friendly and knowledgeable of the product. The trailer was in great shape and made the trip from WI to NC without a problem.
Lawrence MWe rented a uhaul in downtown Madison and received an email confirmation. When we arrived at the scheduled time we were notified that the location had changed to another location 30 mins away in Waunakee. This added an hour of driving to pick up the uhaul at the new location and then drive back to downtown Madison. Both locations apologized and confirmed that this change had not been communicated to me.
Krista DAndrea was outstanding to work with.
Daniel M