Customer Reviews for Mobil

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mobil

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Andrian P. on

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Wish the rental truck is cleaner inside the back and the truck is newer for the price we had to pay. There was a visible newer truck in location but owner refused us to switch when it was requested. Otherwise glad that this location was open on Sunday.

Matthew D. on

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Customer did not leave a comment.

Laurel V. on

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Sam G. on

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Truck had someone elses sunglasses and other trash in the cab. I also had to pick up the tow dolly from another location 15 miles away, then come back and pick up my car only to go back past the location where the tow dolly was. Wasted 45 miles and a lot of gas. U-Haul later charged me for extra miles, but also refunded it when I complained.

Mark F. on

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The lady at the drop-off location spoke very little English. When I stated I had a truck to return, she had to call someone to find out what to do. She said give her the key. Later I returned when I figured out I had to initiate the return on my phone. Again she had to call someone. After I completed the return on my phone I returned the key to the lady. Then it took 24 hours for the return location to complete their portion of the return.

Daniel T. on

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No comments. This individual was very helpful

Joshua B. on

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Real person communication instead of taking on the phone

James H. on

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First location - 631 N. Beal Pkwy Fort Walton Beach 1) U-Haul needs to understand that not everyone has a smart phone. 2) The location you select online is not where your rental will be, and the employees engage in person phone calls instead of waiting on you. 3) The Beal Pkwy personnel gave directions to the wrong second pickup location (Beal Pkwy rating - Terrible). At the second location the employees didn't even know what there address was, wasting more time. (Old K-Mart building rating - rating - Very Bad). 4) I finally found my rental at the third location, which was over an hour from the original pickup time. Maybe I should get a smart phone. -- Not! 5) The rental was dirty and contained broken glass on the floor, that I cleaned up before returning. I rented for 24 hours and turned early after only 8 hours. 191 Eglin Pkwy rating - Below Average. What an experience.

Douglas W. on

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Elisha B. on

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I was very disappointed on how much it cost me to do this move. I spent less money moving across 5 states than what I did in this so called local move. Actually my mom paid for this move and it was ridiculously priced. ??????

Dana B. on

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I want you to know how amazing Jay was to work with at the pick up location. So friendly and helpful. He was there when we picked up the truck and when we dropped off and made a normally stressful moving experience a smooth and happy event!

David H. on

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No problem at all. Very easy

Janet C. on

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martha F. on

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David S. on

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Easy to drop off, and even though it was after hours at an unscheduled drop-off time...the attendant came outside and made room for me to park my 26' truck, and helped me get into the spot.

Danielle A. on

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Rolland L. on

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Lisa T. on

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Truck was filthy inside. Crushed up crackers of some type. Also this is a small gas station and literally had to wait for other customers buying cigarettes before I could be helped

Dennis G. on

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Will use the same uhaul place again

Jacob F. on

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Could not pick up my uhaul for the first 13 hours due to it being locked up. Was sent 3 different places for the keys and was told the wrong location for pickup. Recieved a call 5 hours after dropping my rental back off because none knew it was returned. I have used uhaul several times and will not be using it anymore. The service is ridiculously crappy.

William Q. on

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The person at the location was super friendly. Vehicle was dirty with noticeable issues. I had to drive it away in pouring rain with no pre inspection.

CHARLES H. on

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Efrain B. on

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Make sure that the truck is CLEAN BOTH IN CAB AND CARGO AREA.

Jonathan D. on

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Willie P. on

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Rhonda E. on

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Such an easy location to deal with. No hassle very simple access to the truck and easy drop off key location. It was by far the best experience I had with Uhaul!

Daniel S. on

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Customer did not leave a comment.

Henry J. on

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Smooth transacton!

Jody R. on

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Vehicle was dirty. windows left open so there was a ton of water and old mcdonalds left in the truck. Called after we start loading and said we need to return ASAP for maintenance issue or we would be "charged a lot of money". I couldn't just unload everything and return to start all over. Did not conduct walk around nor gave a print out copy of contract. Didn't discuss mileage either.

Christopher T. on

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Charles B. on

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Gary L. on

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I am not one to complain but the back of the truck above the cab was very dirty and had a few live roaches and dead ones too.

James R. on

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Could not comment on anything, did not have truck no more than an hour. Maybe drive 2 miles before took trick back.

Kyle O. on

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Callie R. on

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Placement was at a rundown gas station. The cashier didn’t know much about the uhaul and it’s policies. No information or documents were given

shakinna U. on

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shelby B. on

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Have the associates actually pay attention to their customers instead of on FaceTime. Have the associates listen when you’re trying to dispute the fuel in person.

Rick C. on

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CHRISHIAN A. on

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Don’t charge a hole extra day for 10 minutes late due to no being able to find the righ location right away

David V. on

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Jocelle R. on

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The truck I used had no A/C

john S. on

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john S. on

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pick up location was out of the way

james L. on

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Steve K. on

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You have a very helpful agent at this location. She went above and beyond to make things right.

Jim B. on

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fire the people in ft walton

Sheila G. on

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Nothing to do. It was just out of my way but the only one with what I needed to rent.

Randall J. on

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KENNETH S. on

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Anthony G. on

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Sandra H. on

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Had zero problems pulling the trailer rental all the way from La to FL. Trailer pulled very well with zero incidents. Arrived at drop off location early and was promptly taken care of. Rental returned without incident.

Donald T. on

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Weird spot only one other truck there. Not what I would expect from a uhaul place.

Jack J. on

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frank R. on

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Linda J. on

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