Customer Reviews for Mobile City
(U-Haul Neighborhood Dealer)

Rating:

5.0

Roger was very helpful when I arrived to pick up the truck. He made sure everything was in order and answered all my questions. Thank you.

Rating:

5.0

Perfect

Rating:

4.0

Easy to work with the management

Rating:

5.0

Good experience overall

Rating:

2.0

On your website, you should very clearly annotate that this is a self drop off location

Rating:

5.0

Keep Kicking ass

Rating:

5.0

Make sure all trucks are well maintained. The truck we got was damaged, the seat wouldn't move properly, the emergency break release was broken.

Rating:

1.0

Check in was painful took too long. Check in with so long that it ran into the time that we had planned and requested to move so we were short about an hour. We ordered two dozen moving blankets and received one does in furniture pads that were not even blankets. The Dolly that we were given was way too small for the type of furniture that we had. The air in the tires of the 26 foot U-Haul truck were very very low and we had to fill them so the maintenance of the truck was extremely poor. Check out was impossible even though we had location on our phone. The site was not able to locate us via GPS And so we weren’t able to submit any of our pictures or the odometer or the fuel amount and the place that we were located so we had to take a zillion pictures in case they had any questions. It took very, very long time for checkout. In fact, it was impossible and we just left we gave up. We left the truck there. It was the most horrible experience we’ve ever had with a move and we would not recommend this site at all or U-Haul. The app was really not very helpful.

Rating:

1.0

lot was muddy. had to walk thru the mud to get to the truck

Rating:

1.0

Location invented charges, charging cleaning fees for a perfectly clean truck, and added miles to my total driven when I picked it up. A 40$ surprise. Avoid.

Rating:

4.0

Using the UHaul app: you cannot go on the pages to update or change info; when you complete the application, the app directs you to go inside the building to get the keys but there is no building, you call the local phone number and the manager will inform you where the keys are located in the vehicle-I spent 15 min trying to get into the local building. Checkout will take 10+ min on the app in order to take pics of everything and put the keys in the drop box, very easy. The vehicle was clean, in good shape, and functioned as I needed. The location is next to the frontage road which provides easy access on and off I-10. No military discounts.

Rating:

4.0

The app sucks, but love the convenience

Rating:

3.0

Wasn’t expecting a “self service” drop off. If i had not been capable of lifting the trailer off of my hitch, i couldn’t have dropped the trailer off. It worked out in the end, just wasn’t the experience i was expecting. No human interaction.

Rating:

4.0

Easy pick up, truck clean and in good working order, simple return. Only concern was not knowing if it was ok to leave my car in the small lot adjacent business.

Rating:

5.0

Office closed but mobile drop off process was great.

Rating:

5.0

All good

Rating:

3.0

Make sure your app is working!

Rating:

3.0

I paid for but never received a dolley

Rating:

4.0

I’d recommend but let friends know the equipment is clean but in the need of an update. Parking brake release was dangling under the dash, drivers seat cushion was slipping off and the A/C was not working properly. Was ok for local use but would NOT take this truck on a long haul!!

Rating:

3.0

Yes, its a good location if you are living in that area, other than that, its not because its very rocky and some trucks are parked weird, so you have to make your way around it.

Rating:

1.0

DONT RENT HERE! the guy who runs this place is very condescending, rude, egotistical, and hates his job and customers. He will charge you for things like “missing dollys”. Unfortunately he was so adamant about “our wrongdoing” which was false, that he wouldn’t help to even double check what he was saying was right. And unfortunately he does this with most of his customers!

Rating:

5.0

There was no personnel. I wish U-Haul could evaluate its mobile app; it is a pain.

Rating:

5.0

Nothing, the representative provided excellent customer service

Rating:

5.0

Thank u to everyone that helped me

Rating:

4.0

The truck was clean and didn't have any mechanical issues. The app was difficult to use at first but the video is a must prior to using it. The process was easier than I though it would be. I would certainly use this service again.

Rating:

3.0

The app is horrible. Getting the rental online was fine.

Rating:

4.0

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Rating:

5.0

Surprisingly, the owner was there and made everything SUPER easy. Convenient location, amazing service, and much smoother than expected. Moving is stressful, this was a breath of fresh air. Highly recommend.

Rating:

5.0

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Rating:

1.0

I was charged for a service that I did not request. When I called the number listed on the receipt — “Questions or need help? Call me (210) 460-4265,” the person answered rudely and hung up on me as soon as I asked about the charge. I called again, and when I asked for his name, he replied, “I am Mister Y.” At that point, I began recording the conversation due to his unprofessional behaviour. This experience was very disappointing and concerning.

Rating:

1.0

I was charged for a service that I did not request. When I called the number listed on the receipt — “Questions or need help? Call me (210) 460-4265,” the person answered rudely and hung up on me as soon as I asked about the charge. I called again, and when I asked for his name, he replied, “I am Mister Y.” At that point, I began recording the conversation due to his unprofessional behaviour. This experience was very disappointing and concerning.

Rating:

5.0

This location has an optimal drop off location for my needs. Dropping off here is quick and easy. Plenty of space for drop off app pics as you check out. Did not have personnel contact this visit.

Rating:

5.0

I know this location has not-so-great reviews, I'm assuming when people need one-on-one assistance or face-to-face customer service. For drop offs, this location has been easy, accessible, and quick. Did not have personnel contact during this visit.

Rating:

5.0

Surprisingly, the owner was there and made everything SUPER easy. Convenient location, amazing service, and much smoother than expected. Moving is stressful, this was a breath of fresh air. Highly recommend.

Rating:

5.0

He is such a nice guy, friendly and really helpful!!! My moving company will always be happy to work with mobile city by any means Bravo Movers LLC

Rating:

3.0

The app is horrible. Getting the rental online was fine.

Rating:

4.0

The truck was clean and didn't have any mechanical issues. The app was difficult to use at first but the video is a must prior to using it. The process was easier than I though it would be. I would certainly use this service again.

Rating:

5.0

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Rating:

5.0

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Rating:

3.0

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Rating:

5.0

In terms of location to pick up and drop off the van it was very close. It was very confusing when picking up the van as I did not realize there was no one at this location to help. Just key pick up. The van was clean and well maintained and drove well. The only issue was the side sliding door did not always unlock and took several times to open even when all other doors were unlocked and opened even after following the instructions to pull on the handle a couple of times to open and slide back. The other difficulty was using the U-Haul App and the link which did not work when trying to access and provide information. However, given that, Roger was always available to speak on the phone, text and email very quickly. Roger was so very helpful, patient in helping schedule and explain the process, costs etc. I only said not the recommending this location due to the "no contact or staff" as I had never rented a vehicle without a customer service rep at the location. Again, thank heavens Roger was available remotely to help.

Rating:

3.0

The self checkin and out process is frustrating

Rating:

1.0

The rental location seems to want to be self service. Maybe this is a new thing with u haul but it is not a good idea. The u haul rep at the location that I worked with could not have been more rude and the location is very narrow and not all paved. I will never go back there, you should work to find better franchises.

Rating:

2.0

Lock on back door was difficult to unlock and lock. $30 fuel service fee is deceptive. Unless I read the fine print, I was not made aware of this fee. There should be a notification when I pick up the vehicle AND it should be a sticker in the vehicle! There is a sticker to drive slower to save pennies but not to refuel to avoid $30!

Rating:

5.0

Roger and his team are alway exceptionally gracious and hospitable! 5 â­ ï¸ Service…. !

Rating:

5.0

Roger and the Staff at this location are always gracious and hospitable..... Anticipate my needs whenever necessary! Its a Pleasure working with this location.5 Star Service and Professionalism!Charles G

Rating:

5.0

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Rating:

5.0

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Rating:

2.0

Need to improve the App and make it easier to use

Rating:

2.0

Need to improve the App and make it easier to use

Rating:

3.0

During check-in the app stop working after signing the rental agreement. It never showed us which truck was our rental. Did not let me take pictures of any damage. We took pictures ourselves to get a time stamp so we could not get charged. Had to call the number on the sign for someone to come out and pull the truck out. The guy said that “we” had completed check-in online which was not true.

Rating:

5.0

The whole experience was pleasant. Very user-friendly.

Rating:

5.0

Roger and the Staff at this location are always gracious and hospitable..... Anticipate my needs whenever necessary! Its a Pleasure working with this location. 5 Star Service and Professionalism! Charles G

Rating:

5.0

Roger and his team are alway exceptionally gracious and hospitable! 5 ⭐️Service…. !

Rating:

5.0

No personnel interaction at this location.

Rating:

2.0

Lock on back door was difficult to unlock and lock. $30 fuel service fee is deceptive. Unless I read the fine print, I was not made aware of this fee. There should be a notification when I pick up the vehicle AND it should be a sticker in the vehicle! There is a sticker to drive slower to save pennies but not to refuel to avoid $30!

Rating:

3.0

The self checkin and out process is frustrating

Rating:

1.0

The rental location seems to want to be self service. Maybe this is a new thing with u haul but it is not a good idea. The u haul rep at the location that I worked with could not have been more rude and the location is very narrow and not all paved. I will never go back there, you should work to find better franchises.

Rating:

5.0

In terms of location to pick up and drop off the van it was very close. It was very confusing when picking up the van as I did not realize there was no one at this location to help. Just key pick up. The van was clean and well maintained and drove well. The only issue was the side sliding door did not always unlock and took several times to open even when all other doors were unlocked and opened even after following the instructions to pull on the handle a couple of times to open and slide back. The other difficulty was using the U-Haul App and the link which did not work when trying to access and provide information. However, given that, Roger was always available to speak on the phone, text and email very quickly. Roger was so very helpful, patient in helping schedule and explain the process, costs etc. I only said not the recommending this location due to the "no contact or staff" as I had never rented a vehicle without a customer service rep at the location. Again, thank heavens Roger was available remotely to help.

Rating:

1.0

The Uhaul app and check-in process is terrible. Independent operators have trucks that are beat to shit.

Rating:

4.0

Great just really confused when y’all say rent $19.00 a day and then for 24 hours it’s over $130 Fine print is obviously small enough to Miss The man and the company o rented from we’re. Great but UHaul needs to quit false advertising on their. Prices

Rating:

3.0

This is a self checkout only location, and apparently 50% of customers arrive not knowing / not prepared for the process, which then precipitates a call to the franchisee, who must grudgingly come out and assist. OK, I should have read the text notifying me the location was self checkout, but if half of your customers fail to get the picture maybe there is an opportunity to improve the process / communication.

Rating:

5.0

Excellent equipment and great communication by the GM.

Rating:

5.0

So, Roger, the guy who manages this UHaul location, was AMAZING!!! I have never had the opportunity to use a totally virtual UHaul rental. I did have to reach out to him a couple of times by phone, but he was soooo patient with me and helpful to me. It was a perfectly seamless experience!!!! I have already recommended it and told my family and friends in the area that this is the place to rent UHaul!!!

Rating:

2.0

The gas was overstated. The location was terrible, the app sucks.

Rating:

1.0

I will never rent a U-Haul from an unmanned location ever again. It was the worst experience I have ever had. There is no reason it should take 45 minutes to get a vehicle and 30 minutes to return it. No one mentioned when I made the reservation online with a live person and this was an unmanned location and that I needed to download an app and spend 45 minutes taking pictures of a vehicle on my personal phone and sharing my personal location so that at some point, you might possibly be able to locate my phone again even after I've returned the vehicle. I will never ever rent a U-Haul from an unman location and possibly not even from a man location again.

Rating:

1.0

The online check is sucks and no one is there to help. So inconvenient and took way longer that it should have. I was prepared and watch the videos

Rating:

5.0

Everything was great. 👍

Rating:

3.0

Area for the night drop off looked very sketchy

Rating:

3.0

No coments

Rating:

5.0

It was as easy as it could be

Rating:

5.0

Parked cars need to be parked somewhere else cause we couldn’t park the truck back where it was at until my husband asked the taong lady to move it.

Rating:

5.0

The staff communicated very well and most helpful

Rating:

1.0

The guy never answered the phone I would have to call like 3 times and it was so difficult to get the key and return the truck