Customer Reviews for Mobile City
(U-Haul Neighborhood Dealer)

211 reviews

6457 Camp Bullis Rd   San Antonio, TX 78257

(210) 460-4265

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 460-4265

6457 Camp Bullis Rd
San Antonio, TX 78257

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ethan G. 
Rating:
3.0

Parking is tight for the biggest size truck and helos to know to back in rather than front first however the contact and support from the site manager was excellent even when the mobile app failed to accept any pictures. He responded even late at night and got it resolved so I would say excellent customer service.

Christopher B. 
Rating:
1.0

I was charged by Uhaul for the moving pads that I did not use. I texted that info to Mobile City Uhaul but I was charged for the moving pads anyway. I still have the photos I took of the seals in place. Also, the Uhaul app sucks and did not work properly. Not the fault of Mobile City Uhaul but Uhaul in general.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Md M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Picking up was easy once I figured out how to get into my account on the app. The app was not user friendly to get started! Once you were in the actual "pick up truck" function, then it was fine.

Liesel U. 
Rating:
1.0

I've had two charges on my card from y'all, and both are more than the amount on my receipt

Jonathan C. 
Rating:
1.0

They told me 19.99 dollars per day plus 79 sents per mile. I had it for less than 2 hrs and I may have driven it for 6 miles. Gas was close to 1/4 and he told me on the phone I should not be worried about it. I returned 2 hrs later they charged almost 52 dollars. That is indeed fraud and I will never rent a truck from you Mansour Zadeh

Mansour Z. 
Rating:
5.0

The Uhaul website could not complete the transaction or pinpoint my location. Once I downloaded the app it worked fine. Not sure why it won't work without the app.

Freddy V. 
Rating:
5.0

Customer did not leave a comment.

Erik L. 
Rating:
5.0

QR Code would not work. Maybe put several out there to choose from.

Daniel A. 
Rating:
3.0

The truck was great!!! The app was not working at first but then came around so that was frustrating. The locks where the keys are kept need some WD-40. My wife couldn't get the lock open and I struggled to open it. I had to bang on it a little to wiggle it open. The largest truck scrapes when trying to mark it. Also it sounded like the differential was scraping on the gravel when I first started the truck. It would be helpful if there were some mirrors around the back part of the building. It was difficult to turn the truck around for the next customer.

Juan Q. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY D. 
Rating:
5.0

Great communication , I feel this location went above and beyond for me. I will definitely use again.

Robert B. 
Rating:
5.0

Thanks!

William F. 
Rating:
5.0

Customer did not leave a comment.

Darius C. 
Rating:
5.0

Excellent customer service! Very responsive!

John B. 
Rating:
4.0

Great communication and customer service.

JACKQUELYNNE F. 
Rating:
5.0

Customer did not leave a comment.

Mariafernanda T. 
Rating:
3.0

Customer did not leave a comment.

Carlos L. 
Rating:
4.0

Customer did not leave a comment.

Jade F. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
1.0

They moved our pick up location 4 times. First Spring Branch, then Boerne, then Bulverde then a 2 hour drive to The west side of San Antonio. I had to take off work early. I work in Marion which is east. The truck has a huge oil leak, the pick up was in a very bad part of town. They were supposed to be open when I got there but there wasn't even an office. They didn't connect this transaction to my account, I have rented several Uhauls. So I had to call several times and wait on hold just to get through the process. Because of all this, it made us late loading with our paid movers so we had to pay them extra for being there longer. For all the issues and several hours spent trying to get a truck, not sure that we will ever use Uhaul again.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Alex A. 
Rating:
5.0

The automated service through the app was quick and easy. I actually ended up leaving my car keys in the truck and Roger was able to return them to me. Would definitely recommend.

Erick P. 
Rating:
1.0

Glitchy app. Terrible verification steps. Rude customer service. Roger was rude and told me to go somewhere else. Never using this location again.

John G. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
3.0

Self-check-in was very difficult, Platform is not friendly.

SALITPORN M. 
Rating:
4.0

The less than four hour rental cost more than the advertised price at the rental site location.

joeseph J. 
Rating:
5.0

More parking area

ALFREDO G. 
Rating:
1.0

This location was supposed to stay open until 5 pm which it did not. I used the 24 hour drop off process which is very time consuming. The mileage on my contract seemed to be way off and I had nobody to work through it with me.

THOMAS C. 
Rating:
1.0

It's a well located, dirty/muddy place, with non existent onsite customer service, with hard to park spaces (if you're not careful the truck may end down canal the equipment is parked on). Be ready to load your own dolly and blankets into truck. They do send a text saying that there's nobody there and that you must use the app to get what you need. (good communication).

Luis R L. 
Rating:
5.0

Roger, who helped me with picking up my truck, was really nice and very helpful. He was super professional as he walked me thru the virtual pick-up process. he made everything go smoothly by telling me exactly where my truck was parked and answering all of my questions. Very pleasant experience.

Dorothy M. 
Rating:
5.0

Customer did not leave a comment.

Micayla C. 
Rating:
5.0

Rented a 10' truck here utilizing the U-haul app. Main site representative (Roger) helped me throughout the entire process from checkout to checking the truck back in. Outstanding customer service experience for me. Highly recommended!!

Frankie S. 
Rating:
5.0

Nothing, everything was perfect

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Jake C. 
Rating:
5.0

Excellent customer service and smooth process.

Mohammad Asad R. 
Rating:
2.0

The process to complete everything took about a half hour which drastically cut into our 4 hour usage time.

Thomas Y. 
Rating:
5.0

Excellent people

STEPHEN H. 
Rating:
2.0

I returned the vehicle in the evening and there were no enough lights to make everything visible at the location's parking lot. Also, due to the darkness of the location, a homeless was wandering around the location and threatened me. It went safely and was not a good return experience.

Mohsen A. 
Rating:
5.0

I asked to have appliance dolly and paid for, but there was only utility dolly, so I paid 17$ to use utility dolly only.

Abdulkarim A. 
Rating:
1.0

Customer did not leave a comment.

Larry A. 
Rating:
4.0

Overall fine. The check in process takes to long. I like it better when someone is there to meeti and walk the vehicle. I also think the trucks should always be on full. I had to get gas as soon as I left. Its easier just to fill it up. Thanks

Richard D. 
Rating:
1.0

Not a safe location bad lighting and no space for parking

Harrison G. 
Rating:
1.0

My personal car was towed after leaving with the UHaul as I had nowhere to park my own car. What rating should I give you when I had to pay $220 to get the car? What is the point to have 6 parking spots available there if no one can park while renting your trucks. Not cool.

Petrica B. 
Rating:
3.0

Customer did not leave a comment.

Jonathan L. 
Rating:
3.0

Checking in to pick up took half hour on the app took time from our scheduled rental. Truck was a bit dirty in the back. If checking in was not part of your rental bill I would give it an excellent review

Maria M. 
Rating:
3.0

Random drop off spot. Seems odd. Abandoned building.

WILLIAM T. 
Rating:
4.0

Someone named Roger called and left text messages to inform me that I should not leave my car at the pickup location or it would be towed. I appreciate his efforts to contact me. My calls are silenced if the caller is not in my contacts. I did park my car there for 3 hours and it didn't get towed, fortunately. However, this information should have been included in the pickup instructions.

Jonquil F. 
Rating:
2.0

Customer did not leave a comment.

pierre M. 
Rating:
1.0

There was no one there. We got transferred and placed on hold for long periods of time while talking with 1800 go uhaul. Eventually we were able to drop off the truck but it was such an inconvenient process

LOGAN J. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Blake B. 
Rating:
5.0

Love these guys! Even better than their customer service is that they're HUGE KC Chiefs fans TOO!

Michael H. 
Rating:
5.0

very accommodating and friendly staff. Seamless.

WENDEL D. 
Rating:
5.0

Customer did not leave a comment.

Liza and John F. 
Rating:
2.0

Received text asking to park at end by other similar truck. Agreed to that request prior to seeing location. Unable to park in requested spot due to debris on ground, slope and ditch.

CAREY R. 
Rating:
3.0

Customer did not leave a comment.

Aidan M. 
Rating:
5.0

Customer did not leave a comment.

Alejandro T. 
Rating:
1.0

We had to pickup from contactless location, so everything online or chat, frustrating! Our truck wasn't staged with equiptment that we requested. The money was returned but that's not the point. We made it give or take 2 hours from our destination when finding out the truck had a power steering leak. So that went undetected by mechanic of trucks. Couldhave been much worse outcome for my husband driving with our 11 yo son.

CRYSTAL G. 
Rating:
4.0

The Driver side floor and access step had a lot of dirt.

Jean-Yves F. 
Rating:
4.0

Self serve location

Yuri M. 
Rating:
5.0

Customer did not leave a comment.

BARBARA Q. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Excellent setup. Great location, and everything you need.

andrew S. 
Rating:
4.0

Customer did not leave a comment.

Anthony A. 
Rating:
3.0

Customer did not leave a comment.

Grady H. 
Rating:
2.0

The physical location/address is fine. However, I wasn't able to leave my car, so I had to ask my movers for a ride to the location (which cut into the time I was paying them for). Also, the vehicles are in some really high grass near a ditch with mud so it was difficult to locate my vehicle (near the end of the row).

Lindsay F. 
Rating:
5.0

Customer did not leave a comment.

Destiny W. 
Rating:
4.0

There was broken window on the site office. It'd be nice to replace it.

ariel S. 
Rating:
3.0

Customer did not leave a comment.

Darin M. 
Rating:
1.0

It was just a lot on the side of the road and the address was not posted at the location. The only way I know it was the spot someone texted me and said to look for a bunch of other U-Haul trucks.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

Lisa G. 
Rating:
2.0

Spent 45mins b4 renting to sign and look at videos so rental would go smooth. Ended up redoing 95% because the system didnt keep it

Philip B. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
1.0

The UHAUL rep, Roger, was extremely rude to me when I was finally able to get a hold of him on a mistake made by him. He ended up hanging up on me in the middle of my inquiry and left me cold. I highly recommend you STAY AWAY from the location.

Bryan W. 
Rating:
4.0

Customer did not leave a comment.

Stephen K. 
Rating:
1.0

This place was a rat hole. You should abandon this location. The trucks were parked immediately in front of huge ant beds, so there was no way to inspect the front of the vehicle. Very little paving, mostly mud surrounding the entire area. Several homeless people foraging thru the trash that had collected around the area.

David C. 
Rating:
2.0

It was trouble if getting into the truck took me an hour being on hold my reservation wasn't pulling up and the fuel level was lower when I got into the truck the dolly's i paid for only one was there

Haakon W. 
Rating:
4.0

The cargo van was not what I ordered. It lacked the high ceiling that the picture showed on the website. This presented some unexpected problem loading the van. Some kind of disclaimer should be made clear that the pictures may not represent what is actually available. The inside of the van was clean and everything worked, however, the outside of the vehicle had not been washed in awhile. The windows and mirrors were dirty and the visibility was not ideal.

Greg F. 
Rating:
1.0

Y'all charged me $15 extra for some insurance I did not ask for.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Cosmin G. 
Rating:
1.0

You need to send a email after renting so that you can return easily. It extremely difficult to use the website

Anthony M. 
Rating:
1.0

Wasted 30 minutes on being given the wrong code for lock. On returning same experience with unable to share location to return. Will never use Uhaul again

THELMA C. 
Rating:
5.0

Customer did not leave a comment.

Robyn C. 
Rating:
3.0

Out of stock in ordered items (pads, etc.)

IVAN C. 
Rating:
2.0

Had to take too many pictures - if you're not tech savvy, this is not for you! Putting in the odometer reading was difficult because you had to keep moving the cursor

CHARLES R. 
Rating:
4.0

Customer did not leave a comment.

Matthew A. 
Rating:
3.0

Remove the on-site self-rental process from the web since it doesn't work.

leslie F. 
Rating:
3.0

Make the rental process easier for return customers ( we used uhaul since the 70's)

Curt C. 
Rating:
3.0

Cut the grass where the trucks are parked. With the rain not sure if there are snakes or critters while trying to inspect the truck.

Juan Q. 
Rating:
5.0

Customer did not leave a comment.

IVAN C. 
Rating:
4.0

I dropped off after hours. Everything was fine with this location for what I needed it for.

Paul C. 
Rating:
3.0

N/A

VANESSA G. 
Rating:
5.0

Customer did not leave a comment.

Lynn D. 
Rating:
1.0

There was no one at the drop off location & there was blankets & dollies out in the open unsecured. Not very good management!

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Nathanael H. 
No reviews have been submitted for this location.

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