Customer Reviews for Mobile City
(U-Haul Neighborhood Dealer)

Rating:

5.0

He is such a nice guy, friendly and really helpful!!! My moving company will always be happy to work with mobile city by any means Bravo Movers LLC

Rating:

3.0

The app is horrible. Getting the rental online was fine.

Rating:

4.0

The truck was clean and didn't have any mechanical issues. The app was difficult to use at first but the video is a must prior to using it. The process was easier than I though it would be. I would certainly use this service again.

Rating:

5.0

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Rating:

5.0

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Rating:

3.0

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Rating:

5.0

In terms of location to pick up and drop off the van it was very close. It was very confusing when picking up the van as I did not realize there was no one at this location to help. Just key pick up. The van was clean and well maintained and drove well. The only issue was the side sliding door did not always unlock and took several times to open even when all other doors were unlocked and opened even after following the instructions to pull on the handle a couple of times to open and slide back. The other difficulty was using the U-Haul App and the link which did not work when trying to access and provide information. However, given that, Roger was always available to speak on the phone, text and email very quickly. Roger was so very helpful, patient in helping schedule and explain the process, costs etc. I only said not the recommending this location due to the "no contact or staff" as I had never rented a vehicle without a customer service rep at the location. Again, thank heavens Roger was available remotely to help.

Rating:

3.0

The self checkin and out process is frustrating

Rating:

1.0

The rental location seems to want to be self service. Maybe this is a new thing with u haul but it is not a good idea. The u haul rep at the location that I worked with could not have been more rude and the location is very narrow and not all paved. I will never go back there, you should work to find better franchises.

Rating:

2.0

Lock on back door was difficult to unlock and lock. $30 fuel service fee is deceptive. Unless I read the fine print, I was not made aware of this fee. There should be a notification when I pick up the vehicle AND it should be a sticker in the vehicle! There is a sticker to drive slower to save pennies but not to refuel to avoid $30!

Rating:

5.0

Roger and his team are alway exceptionally gracious and hospitable! 5 â­ ï¸ Service…. !

Rating:

5.0

Roger and the Staff at this location are always gracious and hospitable..... Anticipate my needs whenever necessary! Its a Pleasure working with this location.5 Star Service and Professionalism!Charles G

Rating:

5.0

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Rating:

5.0

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Rating:

2.0

Need to improve the App and make it easier to use

Rating:

2.0

Need to improve the App and make it easier to use

Rating:

3.0

During check-in the app stop working after signing the rental agreement. It never showed us which truck was our rental. Did not let me take pictures of any damage. We took pictures ourselves to get a time stamp so we could not get charged. Had to call the number on the sign for someone to come out and pull the truck out. The guy said that “we” had completed check-in online which was not true.

Rating:

5.0

The whole experience was pleasant. Very user-friendly.

Rating:

5.0

Roger and the Staff at this location are always gracious and hospitable..... Anticipate my needs whenever necessary! Its a Pleasure working with this location. 5 Star Service and Professionalism! Charles G

Rating:

5.0

Roger and his team are alway exceptionally gracious and hospitable! 5 ⭐️Service…. !

Rating:

5.0

No personnel interaction at this location.

Rating:

2.0

Lock on back door was difficult to unlock and lock. $30 fuel service fee is deceptive. Unless I read the fine print, I was not made aware of this fee. There should be a notification when I pick up the vehicle AND it should be a sticker in the vehicle! There is a sticker to drive slower to save pennies but not to refuel to avoid $30!

Rating:

3.0

The self checkin and out process is frustrating

Rating:

1.0

The rental location seems to want to be self service. Maybe this is a new thing with u haul but it is not a good idea. The u haul rep at the location that I worked with could not have been more rude and the location is very narrow and not all paved. I will never go back there, you should work to find better franchises.

Rating:

5.0

In terms of location to pick up and drop off the van it was very close. It was very confusing when picking up the van as I did not realize there was no one at this location to help. Just key pick up. The van was clean and well maintained and drove well. The only issue was the side sliding door did not always unlock and took several times to open even when all other doors were unlocked and opened even after following the instructions to pull on the handle a couple of times to open and slide back. The other difficulty was using the U-Haul App and the link which did not work when trying to access and provide information. However, given that, Roger was always available to speak on the phone, text and email very quickly. Roger was so very helpful, patient in helping schedule and explain the process, costs etc. I only said not the recommending this location due to the "no contact or staff" as I had never rented a vehicle without a customer service rep at the location. Again, thank heavens Roger was available remotely to help.

Rating:

1.0

The Uhaul app and check-in process is terrible. Independent operators have trucks that are beat to shit.

Rating:

4.0

Great just really confused when y’all say rent $19.00 a day and then for 24 hours it’s over $130 Fine print is obviously small enough to Miss The man and the company o rented from we’re. Great but UHaul needs to quit false advertising on their. Prices

Rating:

3.0

This is a self checkout only location, and apparently 50% of customers arrive not knowing / not prepared for the process, which then precipitates a call to the franchisee, who must grudgingly come out and assist. OK, I should have read the text notifying me the location was self checkout, but if half of your customers fail to get the picture maybe there is an opportunity to improve the process / communication.

Rating:

5.0

Excellent equipment and great communication by the GM.

Rating:

5.0

So, Roger, the guy who manages this UHaul location, was AMAZING!!! I have never had the opportunity to use a totally virtual UHaul rental. I did have to reach out to him a couple of times by phone, but he was soooo patient with me and helpful to me. It was a perfectly seamless experience!!!! I have already recommended it and told my family and friends in the area that this is the place to rent UHaul!!!

Rating:

2.0

The gas was overstated. The location was terrible, the app sucks.

Rating:

1.0

I will never rent a U-Haul from an unmanned location ever again. It was the worst experience I have ever had. There is no reason it should take 45 minutes to get a vehicle and 30 minutes to return it. No one mentioned when I made the reservation online with a live person and this was an unmanned location and that I needed to download an app and spend 45 minutes taking pictures of a vehicle on my personal phone and sharing my personal location so that at some point, you might possibly be able to locate my phone again even after I've returned the vehicle. I will never ever rent a U-Haul from an unman location and possibly not even from a man location again.

Rating:

1.0

The online check is sucks and no one is there to help. So inconvenient and took way longer that it should have. I was prepared and watch the videos

Rating:

5.0

Everything was great. 👍

Rating:

3.0

Area for the night drop off looked very sketchy

Rating:

3.0

No coments

Rating:

5.0

It was as easy as it could be

Rating:

5.0

Parked cars need to be parked somewhere else cause we couldn’t park the truck back where it was at until my husband asked the taong lady to move it.

Rating:

5.0

The staff communicated very well and most helpful

Rating:

1.0

The guy never answered the phone I would have to call like 3 times and it was so difficult to get the key and return the truck

Rating:

1.0

Overcharged me! 709$! For a week , and constantly charging my card, made me stressed my entire moving experience.

Rating:

2.0

The mobile checking is a good idea, but it's executed poorly. Both the checking and check out were confusing. I think the right tools are there, but it's not explained well. Nobody wants to watch a video. There's enough technology in the world for things to be built that are used intuitively. The check in owner?? Or whoever, was 20 minutes late, and would have been later if we didn't call the 800 number. The vehicle worked as expected. Which is good enough.

Rating:

1.0

How is this place allowed to be a U-Haul location with the horrible reviews???

Rating:

5.0

Fast and easy pickup and return

Rating:

2.0

Site was unmanned and U-Haul app was very confusing and unintuitive. I am a computer engineer by trade and the app is very confusing and did not work properly when I dropped off truck. also, U-haul staff called me the day before I picked up the rental and changed my contract from a local to a one way, even though I told them I was using it locally, they also moved my pickup location from just 1.5 miles from my home to 7 miles. when I returned the truck and spoke with someone to fix drop off issues the contract was changed again from one way back to a local contract, without my permission or informing me, which resulted in extra charges. I will never use an unmanned site ever again and this experience has made me rethink my use of U-Haul in the future.

Rating:

1.0

Worst experience ever! Manager is an absolute jerk. This is a truck share location without an actual counter or person. The U-Haul app assigned me a rental and then told me to go to the counter to get the keys. Well there isn’t a counter. Spent forever on hold with U-Haul until they tell me check the truck for a key inside. No key anywhere. They call the location manager who I talk to. Rudest guy ever. Tells me in the most derogatory way possible that the key is in the truck. Search again and no key. He cusses at me, hangs up, shows up at the location, and gets a key out of the interior of a truck that is NOT the one I’m assigned to. Throws the key on the floor and tells me that’s my truck. I show him my reservation is for a different truck but he is too proud and arrogant to admit that U-Haul screwed up and assigned me a vehicle without a key available. It was probably in the return lock box. Anyways he is yelling at me to take the other truck even though I can’t complete my online pick up because the truck doesn’t match my reservation and speeds away. What a total loser and the most unprofessional “manager” I have ever encountered. Will never go back to this location and if you have to deal with the site manager, Roger, because U-Haul screws up I feel sorry for you. Best just to drive to different location and avoid this place like the plague.

Rating:

1.0

They didn’t treat very well and charged me more than what was expected. Very bad place for u haul pick up.

Rating:

3.0

The return of the trailer was a little confusing, had to make sure it was safe to leave and hoped it wasn’t stolen, no security, only a few cameras It was during open hours but was closed before the stated time, there was no one to check you out. I took pictures just in case.

Rating:

1.0

There is no on-site personnel at this facility. You call a number and someone calls you back with instruction. I was given this site to drop my tow dolly and rental 🚛 from U-Haul 800 service. I was expected to remove the dolly and my car myself. I had no problem backing my car off the dolly because I drove it up there when they hooked it up. Who was going to remove the tow dolly? After being frustrated with situation that I found myself in, I went door knocking on nearby doors for assistance. Finally, a man responded and agreed to help me with two of his employees. They released my car and the tow dolly from the truck. They were my saving Grace. I went to my destination and unloaded the truck. I returned the truck later that evening. I again called the number listed and no one answered. I called U-Hauls 800 numbered and informed them of my drop off and took pictures of the equipment at the location. I even returned the equipment a day earlier than expected. The next day U-Haul calls me looking for the equipment that I had already returned. I explained what took place and that I am waiting for my receipt of clearance. I again called the number at the drop off and a man named Roger tells me that they will check the lock box and I'll have my receipt emailed in about an hour.

Rating:

1.0

There is no on-site personnel at this facility. You call a number and someone calls you back with instruction. I was given this site to drop my tow dolly and rental 🚛 from U-Haul 800 service. I was expected to remove the dolly and my car myself. I had no problem backing my car off the dolly because I drove it up there when they hooked it up. Who was going to remove the tow dolly? After being frustrated with situation that I found myself in, I went door knocking on nearby doors for assistance. Finally, a man responded and agreed to help me with two of his employees. They released my car and the tow dolly from the truck. They were my saving Grace. I went to my destination and unloaded the truck. I returned the truck later that evening. I again called the number listed and no one answered. I called U-Hauls 800 numbered and informed them of my drop off and took pictures of the equipment at the location. I even returned the equipment a day earlier than expected. The next day U-Haul calls me looking for the equipment that I had already returned. I explained what took place and that I am waiting for my receipt of clearance. I again called the number at the drop off and a man named Roger tells me that they will check the lock box and I'll have my receipt emailed in about an hour.

Rating:

5.0

Roger the owner was so nice, helpful & knowledgeable. Thank you Roger. Our circumstances for needing the car hauler & truck weren’t the what we’d hoped for on a mini vacation but you made it much easier in the end.

Rating:

1.0

Manager double booked rental. Told me the original renter canceled. Rented me the truck just to call me and tell me later it had to be back by 6 pm. Charged me a late fee for return of truck “after hours”.

Rating:

5.0

Nothing. The experience was great all around.

Rating:

2.0

No one at location had to call in phone no help then called Lewisville and got minimal help

Rating:

2.0

Franchisee should make sure customers understand that the pickup location (a dirt lot next to a highway) is not attended. Rather, the customer is expected to do entire hookup by himself or herself, even if inexperienced. I called and requested assistance, so somebody did come over at my request from their physical office (wherever that is). Then the somebody informed me that he could not physically help us with the hookup for liability reasons. This was memorable, because I am a lawyer and would have thought the company would want to make sure their equipment was being prepared/used correctly before being taken out onto the road. The somebody who came to the site seemed irritated about having to come. This could explain why he answered discourteously to my foreign-born wife who politely tried to ask him a question about the equipment in her limited English. My wife is a good-natured foreign-born US citizen who has never been in the US illegally for even a single second. She immigrated lawfully. She is the mother of a TX National Guard infantry veteran, and wife of a Navy veteran of Iraq and submarines. I will never return to this Uhaul location.

Rating:

1.0

Do what you promise and. Phone and make sure you provide what was asked of your people

Rating:

5.0

Very helpful, courteous and professional!

Rating:

4.0

It was a pleasure working with UHaul representative at this location. He answered all the questions I had regarding the car trailer and explained the check-in process clearly. If the need arises, I will rent from this location again.

Rating:

5.0

The app is terrible. Rework it from stretch!

Rating:

3.0

There is no over the counter service, this option should be removed for this location when processing the reservation online. Also, there appeared to be a delay in receiving the reservation details.

Rating:

1.0

The truck I was assigned had a cracked windshield and several dents. It sounded weird when I drove it. The gas tank was not on full when I picked it up. The location is odd. It’s a strip of U-Haul trucks in the same lot as a moving company. It’s a confusing set up. If this was my first truck rental I wouldn’t use U-Haul again. Very disappointing experience. The one thing that got 5/5 stars was the representative I spoke to on the phone. He provided great customer service before renting the truck.

Rating:

3.0

The back up lights - on one side was not working and they were unable to replace the bulb.

Rating:

3.0

Person in charge was rude and not helpful

Rating:

2.0

Dirty bottles of water all around the key drop off and then they try to charge you a fee for not cleaning the truck even though it was swept and blankets were folded.

Rating:

5.0

Nothing, transition was smooth and easy

Rating:

3.0

Check in through mobile app was ridiculously long. I’ll never do that again.

Rating:

2.0

This is a drop off only location with soaked gravel drive. My shoes were totally muddy by the time I walked around unit and took pictures. There was standing water and weeds and uneven and narrow return location. Won’t use it again.

Rating:

4.0

Good location, easy to reach.

Rating:

1.0

The site manager was rude and condescending.

Rating:

4.0

Convenient location near I-10 and 1604. Easy access. Agent who assisted was very courteous.

Rating:

4.0

I was a little confused because there was a video about how to pick up my truck, but I didn’t have the option on the website. I called the posted number, and we were able to pick the truck up no problem. Great clean truck. Sad we couldn’t get a furniture dolly, but we weren’t charged for it when it wasn’t available.