Hello All, I'm being over charged for turning in the truck late. This is incorrect because the truck was turned in on time and the keys were dropped in the box. I have spoken to "Mel" at the Modesto location and she confirmed the truck was there when she arrived in the morning. This is the third time I'm taking time out of my work schedule to resolve this matter. Please credit the over charges back to my card. Thank you.ANGELICA B.
Customer Reviews for Modesto Mini Storage
(U-Haul Neighborhood Dealer)
Modesto, CA 95350
Services at this Location:
- Mon: 10 am - 5 pm
- Tue: 10 am - 4 pm
- Wed-Fri: 10 am - 5 pm
- Sat: 10 am - 4 pm
- Sun: Closed
Special Operating Hours
- 12/24/2021 - 12/25/2021: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The office staff was always very friendly and helpful as they could be. The off site manager isn't so pleasant. And cares nothing about the person(s) renting the units, will suck you up for every penny she can get out of you. Was there 5 or 6 years, at one point found my storage to be leaking from the roof. She didn't compensate me for any of the laundry that needed to be done due to the leak in the roof, I did about 12 loads of laundry but that didn't matter to her she continued to charge me and charge me late fees and whatever the other free fee she could get me on. The staff is great on site and it is clean and well lit just check your units regularly to make sure they're not leaking during rainy season.BEVERLY P. | Overall Experience
Awesome customer serviceALEJANDRO V.
Customer did not leave a comment.Alfonso G.
Customer did not leave a comment.Rafael M.
Customer did not leave a comment.Frank Z.
There isn't any safe parking. There actually isn't ANY parking. It could cause an accident, if it hasn't already. You should re-evaluate continuing to have this as a pick up or drop off location.Lapa M.
Customer did not leave a comment.DENISE C.
Customer did not leave a comment.MARIAN G.
Customer did not leave a comment.Angeleigha A.
Clean the van floor was very dirty) and ensure dolly is securely attached ( was bouncing and sliding ) Had to pull overMARY F.
Customer did not leave a comment.tammra S.
Customer did not leave a comment.roman M.
The employee was very friendly but the vehicle had hidden damage that wasn't discovered until I left the lot. Someone cut the gas hose not allowing gas to be replaced and then I even got charged for the gas that was stolen while not in my possession. Worst experience I've ever had with U-haul and i'm purposely going to try and avoid using your services for the rest of my life.Ernest S.
The lock for the truck key was not easy to open. The needle on the truck gas indicator got stuck in a quarter of tank so I ended up overfilling the tank.German M.
Nothing. The best thing was the customer service. Great job. Thank you.Gail L C.
Customer did not leave a comment.alan K.
Customer did not leave a comment.Stanley B.
First and foremost there was no one there I could talk to as I need assistance with payment. I called the phone number given and, even though I was in the normal operating hours timeframe, on one answered the phone or called me back. Not only that, there were other customers wanting to talk to an employee with no luck for them either. I eventually had to call Uhaul to complete the pickup the next day. Horrible customer service! My advice, do not use the Modesto Mini Storage or anything Uhaul or storage related.John J.
Customer did not leave a comment.Gloria G.
I had to go to this location after the Tio's location charged me for a dolly and failed to give me one. The standiford location was awesome, the girl working there was so incredibly nice. Definitely recommend!MICHAEL M.
Mechanically the truck was great windows were really dirty mirrors inside was clean and your employee at the Modesto location Kelly is her first name made a really bad day a little brighterkelly S.
I had ORIGINALLY ORDERED MY TRUCK PICK-UP out of the Manteca location, but when I arrived there, I was told I was suppose to pick it up in MODESTO?! Our storage was at Uhaul Dublin, who did not have any trucks available, so Manteca was next closest location. This un-notified CHANGE caused us to be UNABLE TO EMPTY OUR UNIT due to the extra time it took to drive to that location and then back to Dublin storage, where the access hours changed from 10:00PM to 7:00PM some time during the pandemic? This all caused us to be BILLED for another month of storage at Dublin facility, when we were planning to vacate the 19th. The Dublin location was no better - I attempted to contact this location days prior to the 19th, to request a 15 ft truck and inform them of our planned move out, but got no replies to emails nor return calls, BUT INSTEAD, received a RECEIPT for the next months storage charge?! So instead of replying, they just BILLED us for the next month?? As it is, I feel we are entitled to a refund of the final billing as the unit was empty ONE DAY LATER!! (or pro-rate the one day off the billing) ANYTHING to make us want to be return customers!! Almost forgot - BECAUSE we could not get the 15 ft truck we needed, we also had to rent an OPEN TRAILER to tow behind the 10ft truck, but IT could NOT be a one way rental, and we had to RETURN the trailer back to DUBLIN Uhaul 2 days later. THIS WAS THE ABSOLUTE WORST EXPERIENCE EVER WITH A TRUCK RENTAL/MOVE!!Michael J.
Customer did not leave a comment.carolyn Y.
Customer did not leave a comment.Sabindra K.
Customer did not leave a comment.MoHammad Matin K.
The office lady was very nice, but the person who rented van was very late. This was not the company's fault. The van was very dirty on the outside, could barely see out of the windows. Also, the location was hard to get in and out of. My experience was just average, and I would still rent again from them in the future.MELISSA G.
I can't think of anything. Very professional, prompt and FRIENDLY.Narmelin O.
Customer did not leave a comment.Joy L.
Friendly, awesome customer service.KENDRA S.
Customer did not leave a comment.MICHAEL T.
Customer did not leave a comment.Gustavo A.
The woman who assisted me was very nice & very helpful. She deserves a raise. And she was beautifulSaul Y.
I was told When I rented the u-haul to drop it off at a different location because they had to many trucks, so when I went to drop it off at another location they wanted to charge me $300 instead of $30 and said she knew about it she just didn't want to deal with the trucks, ridiculous had to waste more gas in the U-haul driving back and forth and got charged for the extra gas as well very bad experience from the company off Standiford I will never go there again the lady seemed so lost and unorganizedJessica S.
Turning in was not easy, but a lot of that had to do with the coronavirusJohn D.
Let people know about registering before pick up. Also we returned the truck with gas but they still charged us a ridiculous amount for 1 gallon of gas.John D.
Customer did not leave a comment.David W.
Everything went smoothDonna I.
More parking spaces it's to small hard to parkJane M.
Customer did not leave a comment.David S.
Customer did not leave a comment.Cyndi B.
Customer did not leave a comment.Hamza A.
Customer did not leave a comment.Dave H.
Super nice staff!Christopher M.
Customer did not leave a comment.Matthew H.
No issues. Staff was great and went above and beyondalexander S.
Customer did not leave a comment.jack B.
Trailer was clean but the maintenance was not kept up the tires were out off balance or bruised and one was showing the wear bars which i didn't notice until after I had loaded my vehicle on it. When empty it wasn't noticable. I was barely able to make 45mph without having a serious vibrations on the right side tires of this trailer. I've rented many car haulers from Uhaul and never had a issue until now.Kris M.
Customer service was amazing!KARINNA L.
I confirmed with an online chat the location and time to pick up the uhauI. I got there and they said i wasn't in their system. I was scheduled to pick up a van at 12 for 8 hours with a printed out confirmation page confirming an 8 hour rental. and had to return due to something on their end. I had to return after work, When i went back they charged for two days instead of one and still didn't have the appt in their system.Natalie V.
Representative was very helpful and friendlyAdriana V.
First time at this location.had a 11:00am appt.Called and inform rep.I was running a few minutes late. Arrived by 11:15 ish.. rep.asked how long did i plan on keeping the truck. i asked don't we get 24 hours.She said yes,but ,you need to have it back by 11,bcause,we have sat.resv.for 1130. .brought truck back by 1125,and went in to pay and noticed 1130 resv.had not arrived. And she stated,if they had been here waiting,you would have had to pay for an extra day! I was floored.i said any other uhaiul,i've used .you get grace period of at least and hour or more. Another young rep chimed in,you should probably have went there. I did not respond,because i'm under enough stress,and it could have got real nasty and ugly from me..I just assumed that all uhauls have a return grace period. I was not rude with the staff,i just wanted to know the policy.Doreen C.
A fantastic location, the staff was very polite and helpful, the van I rented was oerfyfor my in city needs, I would truly recommend this location, thank you Joleen for your awesome help...Omar M.
Joleen the Ofc Mngr was superb! I could not have asked for a better service experience. Joleen was very genuine and treated me like a good friend and not a customer. Thank you again Joleen!Roger M.
They rented me a truck that had a damage on top which I didn't see and do that had to pay for it We didn't do a walk around I trusted them And stole my debit card info to do fraud Not a good place to rent And now that I explained o them my problem they backed out and never did anything to solve the issue and they were being so rudeNora Isabel H.
Customer did not leave a comment.Jonathan G.
I appreciated the kind, quick and efficient service I received, would definitely recommend this location to friends.Julie C.
Jolene was excellent, she made me feel very welcome and she attended to every need.brian B.
Customer did not leave a comment.Vasile N.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.Phaly A.
Good serviceAndrei G.
Customer did not leave a comment.Orlando A.
Customer did not leave a comment.terry B.
The girl that was helping us Christina was the rudest person I have ever met.when we got the van she had her daughter there in the office and didn't even check the car. I did not agree with the gas and she continued to argue with me to the point I told her. I'm not trying to argue with you please hand me my receipt so I can leave. Will never go there again. McHenry is so much nicer.dani O.
get your trucks up to usable code. the alignment in the truck we used was "off". also, my original truck was not available. was told to call uhaul international, instead...Tamara C.
Have good costumer service because that lady working there is rude and plus she charged me in my card the wrong amount and then I needed to called customer service.aracely Q.
Christina was very helpful.DEANNE M.
It was the dirtiest U-Haul we have ever been in. Had sunflower seeds and dog hair in it. Definitely wasn't clean. The front desk clerk lost the keys so it took 30 minutes to look for them. It wasn't until we thought to look in the truck that my husband found them and told her. This location NEEDS more people to work at the desk to provide efficient customer service. Some people waited about an hour to be served. There was no seating inside for customers who were elderly and need to sit. In general I think this place shouldn't service U-Haul rentals unless they are equipped to provide quality and efficient services.Kathleen F.
Customer did not leave a comment.todd A.
CRISTINA WAS wonderful ,and very helpful.CRISTELL H.
Front desk Gal was great to work with return.Chad R.
This experi nice was absolutely deplorable. The girl working both when we revÃ©s and returned was rude and curt. We had a fiasco because she overheard me telling another customer that my husband was frustrated because he was had been struggling with someone's attitude. She heard this, immediately assumed we were talking about her and began yelling at us and berating is. She was very friendly toward the Hispanic people that came in, but anyone that was white, she was very rude to. We felt very discriminated against and hated. Then she falsely claimed that there were scratches and dings on the truck, when we had returned it in the EXACT same condition we had rented it. We have pictures both before and after, so that's not a concern,...the treatment we received is what was absolutely unacceptable. To be discriminated against when you are patronizing a business is horrible. This business should be reported.Mattao R.
Very convient and available immediately for my need.Sophie K.
Customer did not leave a comment.Jodie S.
Customer did not leave a comment.michelle M.
Who's very nice walking around the whole truck showed me how everything worked immature that I was happycasey W.
Great place Romy the guy that helped me is the bestkenneth T.
No frendly at this locationFernando M.
Customer did not leave a comment.fernando C.
Just a tad more training for employees who deal with customers face to face. Consider furthering their training for online services. Many customers are strangers to this online process. Phone reps for after hour online services appear to be well trained to deal with 1st time customer calls but there is a disconnect between call center (phone) /online reps and the non online repsLily A.
The website should show hours of operation and how that can impact returns. I returned the truck to this facility the night before it was due, but the location was closed. They did not open until after the 'due' time of 9:30 am (opened at 10 am), so I was charged for additional coverage in error. This prompted my credit card company to decline the charge, since I had not notified them I would be in California. I returned home to Washington State to an email saying I owed an additional $14, plus a $30 late fee, for something I should not have been charged for. I guess I learned a lesson... I will pick a drop off location that has similar hours as the pick up location in the future. It might benefit other customers to suggest the same when arranging their rentals, or make this more obvious on the website.Mark M.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.Robert M.
Absolutely nothing went wrong and excellent customer service. A shout out to Christina for being so kind and helpful.Jeremy W.
Way too expensive for a vehicle dollyabram F.
Customer did not leave a comment.Linda A.
Customer did not leave a comment.CHRIS G.
Nothing! These people were so nice and helpful.Mallory S.
I did not have a way to contact anyone for assistance after hours as to where to put the truck because the code was not working to get it in the gate.Siobhan C.
Customer did not leave a comment.Raquel T.
Customer did not leave a comment.Andrew L.
Nothing! Your representative was very personable and helpful. I was impressed with her knowledge and experience. She is definitely an asset to U-Haul and the storage business that employs her.stacee H.
Rude service person. No interest in customer's needs.Ruth T.
My only complaint would be the pull in area was tight. Which is still manageable but extra care in maneuvering is requiredKyle S.
Customer did not leave a comment.ALAN M.
Truck was clean on the inside but not the outsideJill G.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Karla H.
Very cleanMonica V.
This location is Great. I was Supposed to have a 15 ft. truck @12:30pm in Manteca on Main Street 6/26/16. Reniged on my Reservation. Made me P/up in Modesto. Not okWendy U.