The clerk went out of her way to try to shame me for parking the rental by a black gate without telling me personally. Instead, she told the customer in front of me not to park like I had. That was unnecessary and unprofessional. When your business has no parking spots available to park in, and no street parking is available because they are off a busy city street, where do you expect people to leave the rental equipment while they are waiting their turn in line, in your office? I will never rent from this location again and I will advise anyone I know to not rent U-haul equipment or storage units from this location because the front clerk is unprofessional, unfriendly, and uses passive-aggressive behavior. Life is too short to deal with people (or companies) like that.
SUSANNA ALVAREZ
Modesto Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Modesto, CA 95350
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The windshield was dirty.
Nicole EllWash your vehicles inside and outside.
Dana SimsNo parking outside of locked gates for new customers or truck returns
Timothy HawkinsThe associte renting the uhaul needs to know the dose and donts of what to tell people renting their trucks and how to go about any complications when they arise. Keeping the customer service number on hand for uhaul would be a plus too since the associate at this store didn't know it and gave me the mini storage phone number instead of the uhaul customer service number to call to fix the issue. Smh. Also if the associate knew the protocol for renting a uhaul it could have avoided the issue I experienced this go round renting from here. It's unlikely I'd go here again because of it or recommend a friend or family member to either.
Brittany Hopkins