Customer Reviews for Monkey Junction Sales and Rent
(U-Haul Neighborhood Dealer)

3,930 reviews

4905 Carolina Beach Rd   Wilmington, NC 28412

(910) 251-9080

Office Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(910) 251-9080

4905 Carolina Beach Rd
Wilmington, NC 28412

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Above and beyond - only place I’ll go to rent

Jackie S 
Rating:
5.0

Conveniently located near The Foundry.

ANN S 
Rating:
5.0

Customer did not leave a comment.

Ramona H 
Rating:
5.0

Customer did not leave a comment.

DAVID A 
Rating:
5.0

Customer did not leave a comment.

Johnson M 
Rating:
5.0

Great service. Five star!

Don B 
Rating:
5.0

Customer did not leave a comment.

Ramona H 
Rating:
4.0

Customer did not leave a comment.

Phillip R 
Rating:
5.0

Customer did not leave a comment.

Lashaunna J 
Rating:
3.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

Service was great

Richie O 
Rating:
5.0

Good people.

DONALD B 
Rating:
5.0

Customer did not leave a comment.

Dana J 
Rating:
3.0

We were over charged for gas. We drove 50 miles. I put back in 3/8 of a taken, basically 5 gallons and they charge me for an additional 3 gallons. We are going to have a conversation about this problem. This has not only happened to me but others. Do not us the location

MICHELLE H 
Rating:
5.0

Customer did not leave a comment.

SCOTT G 
Rating:
1.0

When arriving to the location, the two employees did not acknowledge my presence when entering into the store/office. I don’t even think they made eye contact. They mumbled “pull into the back and drop off the trailer next to another one…” I had my paperwork and contract in hand waiting for them to inspect the trailer but they could not have cared less. I asked them to inspect it so I would be able to verify its condition at drop off but they didn’t care about it. Plus the office area was not only dirty, smelled of dust and wet dog (they had a small dog just running around), they could have been a little more professional.

CHAI L 
Rating:
5.0

Lee was great had everything ready. Very easy to work with as well as very convenient, lots of inventory!

TIMOTHY F 
Rating:
5.0

Customer did not leave a comment.

Dawn P 
Rating:
5.0

Customer did not leave a comment.

john M 
Rating:
5.0

Customer did not leave a comment.

ASHLEY M 
Rating:
3.0

Customer did not leave a comment.

Mickey Q 
Rating:
5.0

Customer did not leave a comment.

SHERMAN D 
Rating:
1.0

I dropped the trailer off on the 5th. They didn’t check not check it in until the 6th. Charged me $20 plus $8 for Insurance. Thieves

Don B 
Rating:
5.0

Customer did not leave a comment.

STEVEN I 
Rating:
5.0

Pick and drop off were flawless! Our move went very smoothly and all of the equipment was in great shape.

PETER Y 
Rating:
5.0

Pick up easy and uhaul new and very comfortable!

BARBARA N 
Rating:
5.0

Customer did not leave a comment.

Jill C 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B 
Rating:
5.0

They were very helpful and made the drop off easy. I definitely recommend them!

JEFFERY D 
Rating:
5.0

I want to know why when I went on the U-Haul site to reserve the U-Haul it quoted me one price and when I arrived to pick up the U-Haul it was about seventeen dollars more??

Sabrena C 
Rating:
5.0

So easy and inexpensive for our move. The app is great and helpful. Truck was easy to drive and we needed it to fill and store for a week which made our move so much more easy. Thank you for your help.

Brenda C 
Rating:
5.0

Customer did not leave a comment.

ANGELA K 
Rating:
5.0

Customer did not leave a comment.

RACHEL D 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
3.0

Customer did not leave a comment.

Victoria A 
Rating:
4.0

Customer did not leave a comment.

JUSTIN C 
Rating:
5.0

Customer did not leave a comment.

KATIE B 
Rating:
5.0

Customer did not leave a comment.

ARLENE L 
Rating:
2.0

Make sure the rentals are clean and ready for the next customer. The trailer was filthy with dirt and mud. I had to clean the trailer before I could use it. And the business office is filthy. Unfortunately an overall bad experience.

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

cory n 
Rating:
3.0

Customer did not leave a comment.

GIOVANNI O 
Rating:
5.0

Great guy did his job fast and was very helpful

Justice M 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
1.0

The trailer was unsafe . The wires fried the back end of car . Leaving us sitting in unsafe location for 6 hours . Trailer detached from vehicle after the guy hooked it up . Will never use this location again

CRYSTAL P 
Rating:
5.0

Customer did not leave a comment.

ROBERT L 
Rating:
4.0

Customer did not leave a comment.

NORMAN G 
Rating:
5.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

LILLIAN B 
Rating:
1.0

We do not recommend using this location. We rented a truck from them and went 21 miles. We added 2 gallons of fuel to the truck just before returning it which left the tank exactly at the level it was when we picked it up. After returning the truck we got an email receipt showing they charged us $8.55 for 2 gallons of gas. We called them to make them aware of the error and the man was extremely rude and refused to remove the charge claiming the trucks get 8mpg, even thought it is stated on google and uhaul site that it gets 10mpg. This is not the first issue we have experienced with this location and if we need uhaul again in the future, we will go out of our way to use another location.

JIMMY L 
Rating:
5.0

Customer did not leave a comment.

Douglas W 
Rating:
5.0

Customer did not leave a comment.

Candice P 
Rating:
5.0

Wonderful service !!

Paul B 
Rating:
5.0

Customer did not leave a comment.

STEVEN I 
Rating:
5.0

The gentleman who runs this site is friendly, kind and knowledgeable.

SUE M 
Rating:
5.0

Customer did not leave a comment.

JEREMY D 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL P 
Rating:
4.0

Customer did not leave a comment.

Olawale A 
Rating:
5.0

Customer did not leave a comment.

Bryan G 
Rating:
4.0

The location is has been around forever but the owner's are very nice and helpful.

JOHN Z 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

-0-

Willie Y 
Rating:
5.0

The owner of this U-Haul franchise is awesome. He is professional, always has my equipment ready, and has a great sense of humor.

JEREMY B 
Rating:
3.0

Truck was dirty, cup holders filthy. Windows were smeared with sweaty prints. Truck was old w/over 120k miles on it and shook, A/C barely ran. There were newer trucks parked nearby & ready to go. Maybe because I am a woman but I don’t recommend this store.

PATRICE T 
Rating:
4.0

Customer did not leave a comment.

ANTONIO L 
Rating:
5.0

Very nice people. Everything functioned like it was supposed to.

KENNETH M 
Rating:
5.0

Very helpful and professional staff! A+

MARK M 
Rating:
5.0

Customer service was outstanding, people were very friendly, easy to work with very helpful and courteous.

James M 
Rating:
5.0

Everything was quick and smooth.

WILLIAM A 
Rating:
5.0

Great service on pick up and drop off

Thomas H 
Rating:
5.0

keep doing what you are doing. You were friendly and very cordially.

JOHN B 
Rating:
5.0

Customer did not leave a comment.

Stephanie G 
Rating:
5.0

Customer did not leave a comment.

Connor W 
Rating:
5.0

Very smooth end to end experience.

Anthony B 
Rating:
4.0

Agent was courteous, knowledgeable, and assisted me in making sure the trailer was connected correctly. I would return here again

DAN S 
Rating:
4.0

I always use this location. They are friendly and very easy to do business with. Cleanliness of the building? It’s hard to tell with all the non related moving items in the store.

Sharon D 
Rating:
5.0

Pick up was simple as was drop off all equipment was in great shape!

Edward M 
Rating:
5.0

Customer did not leave a comment.

Phillip S 
Rating:
5.0

Customer did not leave a comment.

Kelly L 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
1.0

Guy will charge you for days not used and jack your card up with holds lasting days to be returned to your account

ROBERT B 
Rating:
4.0

Customer did not leave a comment.

JACK C 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R 
Rating:
5.0

Owner is very nice and friendly. Lots of trucks to choose from and very efficient.

Jackie H 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Todo estuvo muy bien

parra r 
Rating:
4.0

Customer did not leave a comment.

Kaelyn H 
Rating:
5.0

There was a bad tire on the trailer. It looked as if three tires had been replaced but the fourth was not and created a bad vibration while traveling

Allan P 
Rating:
5.0

Customer did not leave a comment.

Geoffrey B 
Rating:
5.0

Nothing. Very pleased with the ease of pick up and drop off

Jerry W 
Rating:
5.0

Customer did not leave a comment.

Marshall O 
Rating:
5.0

Owner here runs a great location. He is always courteous, has well maintained equipment & great knowledge.

John H 
Rating:
5.0

None

STEPHEN M 
Rating:
5.0

Customer did not leave a comment.

RICHARD W 
Rating:
5.0

Very nice, simple pickup in Wilmington and drop off in kannapolis

LORIE W 
Rating:
1.0

The drivers side visor was broken and was continually falling blocking my view. Also, the check engine light came on and stayed on throughout my return trip home. The seat was ripped up and not comfortable for long distances. I was extremely disappointed in the vehicle most especially since the price was $186. M. Shepard

Melonie S 
Rating:
5.0

I love customer Servies and equipment of this locations

JAKE L 
Rating:
5.0

Customer did not leave a comment.

Whitney M 
Rating:
3.0

Customer did not leave a comment.

MARYPATRICIA S 
No reviews have been submitted for this location.
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