Nice fast friendly service.
DONALD B
Customer Reviews for Monkey Junction Sales and Rent
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
we had issues dropping off at orginal location this location went above and beyond
lorraine bWas closed and we just dropped off the truck.
Christina CAbove and beyond - only place I’ll go to rent
Jackie SConveniently located near The Foundry.
ANN SGreat service. Five star!
Don BService was great
Richie OGood people.
DONALD BWe were over charged for gas. We drove 50 miles. I put back in 3/8 of a taken, basically 5 gallons and they charge me for an additional 3 gallons. We are going to have a conversation about this problem. This has not only happened to me but others. Do not us the location
MICHELLE HWhen arriving to the location, the two employees did not acknowledge my presence when entering into the store/office. I don’t even think they made eye contact. They mumbled “pull into the back and drop off the trailer next to another one…” I had my paperwork and contract in hand waiting for them to inspect the trailer but they could not have cared less. I asked them to inspect it so I would be able to verify its condition at drop off but they didn’t care about it. Plus the office area was not only dirty, smelled of dust and wet dog (they had a small dog just running around), they could have been a little more professional.
CHAI LLee was great had everything ready. Very easy to work with as well as very convenient, lots of inventory!
TIMOTHY FI dropped the trailer off on the 5th. They didn’t check not check it in until the 6th. Charged me $20 plus $8 for Insurance. Thieves
Don BPick and drop off were flawless! Our move went very smoothly and all of the equipment was in great shape.
PETER YPick up easy and uhaul new and very comfortable!
BARBARA NThey were very helpful and made the drop off easy. I definitely recommend them!
JEFFERY DI want to know why when I went on the U-Haul site to reserve the U-Haul it quoted me one price and when I arrived to pick up the U-Haul it was about seventeen dollars more??
Sabrena CSo easy and inexpensive for our move. The app is great and helpful. Truck was easy to drive and we needed it to fill and store for a week which made our move so much more easy. Thank you for your help.
Brenda CMake sure the rentals are clean and ready for the next customer. The trailer was filthy with dirt and mud. I had to clean the trailer before I could use it. And the business office is filthy. Unfortunately an overall bad experience.
MICHAEL CGreat guy did his job fast and was very helpful
Justice MThe trailer was unsafe . The wires fried the back end of car . Leaving us sitting in unsafe location for 6 hours . Trailer detached from vehicle after the guy hooked it up . Will never use this location again
CRYSTAL PWe do not recommend using this location. We rented a truck from them and went 21 miles. We added 2 gallons of fuel to the truck just before returning it which left the tank exactly at the level it was when we picked it up. After returning the truck we got an email receipt showing they charged us $8.55 for 2 gallons of gas. We called them to make them aware of the error and the man was extremely rude and refused to remove the charge claiming the trucks get 8mpg, even thought it is stated on google and uhaul site that it gets 10mpg. This is not the first issue we have experienced with this location and if we need uhaul again in the future, we will go out of our way to use another location.
JIMMY LWonderful service !!
Paul BThe gentleman who runs this site is friendly, kind and knowledgeable.
SUE MThe location is has been around forever but the owner's are very nice and helpful.
JOHN Z-0-
Willie YThe owner of this U-Haul franchise is awesome. He is professional, always has my equipment ready, and has a great sense of humor.
JEREMY BTruck was dirty, cup holders filthy. Windows were smeared with sweaty prints. Truck was old w/over 120k miles on it and shook, A/C barely ran. There were newer trucks parked nearby & ready to go. Maybe because I am a woman but I don’t recommend this store.
PATRICE TVery nice people. Everything functioned like it was supposed to.
KENNETH MVery helpful and professional staff! A+
MARK MCustomer service was outstanding, people were very friendly, easy to work with very helpful and courteous.
James MEverything was quick and smooth.
WILLIAM AGreat service on pick up and drop off
Thomas Hkeep doing what you are doing. You were friendly and very cordially.
JOHN BVery smooth end to end experience.
Anthony BAgent was courteous, knowledgeable, and assisted me in making sure the trailer was connected correctly. I would return here again
DAN SI always use this location. They are friendly and very easy to do business with. Cleanliness of the building? It’s hard to tell with all the non related moving items in the store.
Sharon DPick up was simple as was drop off all equipment was in great shape!
Edward MGuy will charge you for days not used and jack your card up with holds lasting days to be returned to your account
ROBERT BOwner is very nice and friendly. Lots of trucks to choose from and very efficient.
Jackie HTodo estuvo muy bien
parra rThere was a bad tire on the trailer. It looked as if three tires had been replaced but the fourth was not and created a bad vibration while traveling
Allan PNothing. Very pleased with the ease of pick up and drop off
Jerry WOwner here runs a great location. He is always courteous, has well maintained equipment & great knowledge.
John HNone
STEPHEN M