Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was professional and courteous. Will definitely use this location again if in Wilmington.
Carol L
Rating:
5.0
Customer did not leave a comment.
MICHAEL G
Rating:
5.0
The service was great and saved me a lot of time. Thank you!
JESSE G
Rating:
5.0
Customer did not leave a comment.
Heather C
Rating:
5.0
Customer did not leave a comment.
RONALD S
Rating:
5.0
Customer did not leave a comment.
MICHAEL N
Rating:
5.0
Customer did not leave a comment.
Kenneth A
Rating:
5.0
Customer did not leave a comment.
JOANNE I
Rating:
4.0
I didn’t appreciate the surprise $25 cleaning fee at the end. I don’t remember seeing that in the pricing. I was only using the truck for a couple of hours. I’ll shop around next time.
EMMA D
Rating:
5.0
They always has a great inventory and go out of their way to help get you on your way. I use this location every time because I know I'm going to be taken care of.
SCOTT S
Rating:
1.0
Customer did not leave a comment.
Isaiah K
Rating:
5.0
Have used this location several times, always a great experience!
THOMAS P
Rating:
5.0
great vehicle and staff.
super easy!
Andrew W
Rating:
5.0
Customer did not leave a comment.
Linda F
Rating:
5.0
Great experience!
THOMAS P
Rating:
5.0
Customer did not leave a comment.
ELIZABETH R
Rating:
5.0
Customer did not leave a comment.
ANGELICA S
Rating:
5.0
Staff very helpful!
BETTY T
Rating:
4.0
Customer did not leave a comment.
DENNIS F
Rating:
5.0
Great customer service!!
TIFFANY S
Rating:
5.0
Great service!
DEVIN M
Rating:
5.0
I’m very happy with this place. I’m a returning customer
FRANK W
Rating:
5.0
Customer did not leave a comment.
Shani C
Rating:
4.0
Customer did not leave a comment.
BENNETT W
Rating:
5.0
Customer did not leave a comment.
PATRICIA P
Rating:
5.0
Customer did not leave a comment.
GARY P
Rating:
5.0
Customer did not leave a comment.
JAMI W
Rating:
5.0
Customer did not leave a comment.
Dwight P
Rating:
5.0
Customer did not leave a comment.
Christopher H
Rating:
4.0
Customer did not leave a comment.
THOMAS C
Rating:
3.0
Customer did not leave a comment.
JONATHAN K
Rating:
5.0
Not a thing
JOHN D
Rating:
5.0
Customer did not leave a comment.
Erin C
Rating:
5.0
Great customer service and very helpful.
NICHOLAS S
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
2.0
Trailer was very beat up.
GEORGE M
Rating:
3.0
I was trying to clean the windshield with the wipers until I realized the dirt was on the inside of the windows. It has definitely been a while since this vehicle has seen its interior cleaned in the least, a pretty low bar to set in my opinion. I cleaned the windows inside and out. And though the staff is nice enough, the office is like quite rundown and oddly a flea-market of sorts.
Alan b
Rating:
5.0
Customer did not leave a comment.
Alicia Z
Rating:
5.0
Customer did not leave a comment.
MARK M
Rating:
5.0
Customer did not leave a comment.
TREVER K
Rating:
5.0
Easy pickup & drop-off. No problems.
Christopher K
Rating:
3.0
Customer did not leave a comment.
Karen B
Rating:
5.0
Great Experience as always.
Gary C
Rating:
5.0
Nice fast friendly service.
DONALD B
Rating:
4.0
Customer did not leave a comment.
DONALD S
Rating:
5.0
Customer did not leave a comment.
James T
Rating:
5.0
we had issues dropping off at orginal location this location went above and beyond
lorraine b
Rating:
3.0
Was closed and we just dropped off the truck.
Christina C
Rating:
5.0
Above and beyond - only place I’ll go to rent
Jackie S
Rating:
5.0
Conveniently located near The Foundry.
ANN S
Rating:
5.0
Customer did not leave a comment.
Ramona H
Rating:
5.0
Customer did not leave a comment.
DAVID A
Rating:
5.0
Customer did not leave a comment.
Johnson M
Rating:
5.0
Great service. Five star!
Don B
Rating:
5.0
Customer did not leave a comment.
Ramona H
Rating:
4.0
Customer did not leave a comment.
Phillip R
Rating:
5.0
Customer did not leave a comment.
Lashaunna J
Rating:
3.0
Customer did not leave a comment.
Joseph H
Rating:
5.0
Service was great
Richie O
Rating:
5.0
Good people.
DONALD B
Rating:
5.0
Customer did not leave a comment.
Dana J
Rating:
3.0
We were over charged for gas. We drove 50 miles. I put back in 3/8 of a taken, basically 5 gallons and they charge me for an additional 3 gallons. We are going to have a conversation about this problem. This has not only happened to me but others. Do not us the location
MICHELLE H
Rating:
5.0
Customer did not leave a comment.
SCOTT G
Rating:
1.0
When arriving to the location, the two employees did not acknowledge my presence when entering into the store/office. I don’t even think they made eye contact. They mumbled “pull into the back and drop off the trailer next to another one…” I had my paperwork and contract in hand waiting for them to inspect the trailer but they could not have cared less. I asked them to inspect it so I would be able to verify its condition at drop off but they didn’t care about it. Plus the office area was not only dirty, smelled of dust and wet dog (they had a small dog just running around), they could have been a little more professional.
CHAI L
Rating:
5.0
Lee was great had everything ready. Very easy to work with as well as very convenient, lots of inventory!
TIMOTHY F
Rating:
5.0
Customer did not leave a comment.
Dawn P
Rating:
5.0
Customer did not leave a comment.
john M
Rating:
5.0
Customer did not leave a comment.
ASHLEY M
Rating:
3.0
Customer did not leave a comment.
Mickey Q
Rating:
5.0
Customer did not leave a comment.
SHERMAN D
Rating:
1.0
I dropped the trailer off on the 5th. They didn’t check not check it in until the 6th. Charged me $20 plus $8 for Insurance. Thieves
Don B
Rating:
5.0
Customer did not leave a comment.
STEVEN I
Rating:
5.0
Pick and drop off were flawless! Our move went very smoothly and all of the equipment was in great shape.
PETER Y
Rating:
5.0
Pick up easy and uhaul new and very comfortable!
BARBARA N
Rating:
5.0
Customer did not leave a comment.
Jill C
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER B
Rating:
5.0
They were very helpful and made the drop off easy. I definitely recommend them!
JEFFERY D
Rating:
5.0
I want to know why when I went on the U-Haul site to reserve the U-Haul it quoted me one price and when I arrived to pick up the U-Haul it was about seventeen dollars more??
Sabrena C
Rating:
5.0
So easy and inexpensive for our move. The app is great and helpful. Truck was easy to drive and we needed it to fill and store for a week which made our move so much more easy. Thank you for your help.
Brenda C
Rating:
5.0
Customer did not leave a comment.
ANGELA K
Rating:
5.0
Customer did not leave a comment.
RACHEL D
Rating:
5.0
Customer did not leave a comment.
MATTHEW S
Rating:
5.0
Customer did not leave a comment.
Joseph C
Rating:
3.0
Customer did not leave a comment.
Victoria A
Rating:
4.0
Customer did not leave a comment.
JUSTIN C
Rating:
5.0
Customer did not leave a comment.
KATIE B
Rating:
5.0
Customer did not leave a comment.
ARLENE L
Rating:
2.0
Make sure the rentals are clean and ready for the next customer. The trailer was filthy with dirt and mud. I had to clean the trailer before I could use it. And the business office is filthy. Unfortunately an overall bad experience.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
cory n
Rating:
3.0
Customer did not leave a comment.
GIOVANNI O
Rating:
5.0
Great guy did his job fast and was very helpful
Justice M
Rating:
5.0
Customer did not leave a comment.
Michael R
Rating:
1.0
The trailer was unsafe . The wires fried the back end of car . Leaving us sitting in unsafe location for 6 hours . Trailer detached from vehicle after the guy hooked it up . Will never use this location again