Customer Reviews for Montevallo Citgo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Montevallo Citgo

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James R. on

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Mark W. on

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michele P. on

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The employee working was very nice. I had everything done online before the pick up date but it still took almost an hour to pick up vehicle. The employee evidently was working by herself and if any other customers came into business I was put to the side until she finished with them. A minimum of 10 people were put ahead of me. I purposely did the paperwork ahead of time to save time. If this process was intended to help in expediting the process it failed. Also in checking on vehicle I did not realize I needed to check every nook. At a glance I thought vehicle was clean but in reality empty drink bottle were left in door pockets, popcorn pieces left on floor. And the cab reeked of cigarette smoke. I am a non smoker. If it had not been for the fact that I drove from Dothan then picked up truck (btw the only rental vehicle there), and at this point was already behind on time due to the prolonged process, I would have demanded my money back or an alternate vehicle.

Gerald T. S. on

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No misleading statements. Advised that we could get cedit fo one day if we returned the truck within 24 hours. We did but dropoff people said no we could not. This fine point may be in contract, but I sure missed it.

Kathy F. on

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It was an easy return. Very pleased.

diane H. on

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The address agent sent us to did not take UHaul drop offs. Had to go down tbe road to different location given to us by employee of original drop off location. Suggest call first to verify.

Tristan J. on

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The service was terrible. The communication between customer and representative was awful. The information was incorrect. They told us something that was not true and then they wouldn't take back the truck. They never told us a drop off location and a time when it had to be there. They are also trying to charge me extra. One person said $39 for an extra day. The other person that was giving us trouble was trying to charge us about $56. They said we needed to call the closest U-haul facility. The prices were very cheap compared to a lot of others. U-haul is an excellent business it was just the customer service was terrible.

Chuck S. on

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The address on the return location was not where they wanted the truck dropped off. The owners have two locations in Montevallo. I think it would be much less confusing if the correct drop off address was listed.

Ray M. on

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lous S. on

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phillip C. on

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everything went smooth

GOLDIE M. on

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neil P. on

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Doug O. on

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marcy S. on

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Aaron M. on

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L J B. on

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Area that the trailer was to be parked was flooded. Needless to stay, I ended up with wet feet. Had to disconnect trailer with no jack and by myself.

Kristy C. on

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We had to wait on the owner to clean out the truck. It looked like he had been using it for personal use or the store use. Once he did that it was clean. It did kind of smell like garbage for a bit though.

Wanda J. on

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All was well????

Channing C. on

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Randal F. on

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Upon returning the truck, the provider began processing my return. I was asked and provided to take a picture of the truck's mileage and fuel amount. The provider never looked at the truck herself. While processing the return, I had to step aside and wait as the provider kept checking out all new customers coming into the store. I finally got tired of waiting on her and told her "thank you, have a nice day" and I left the store. I hope I never have to deal with this store and it's employees again.

Joel O. on

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Price charged was for two day, when turn in truck at destination was charged an additional $56 for extra day and insurance. Very dissatisfied with Uhaul rep telling gentleman at destination that I would have to respond online. Customer service was good until this point.

Ryan G. on

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I had to wait over an hour to get the keys. There were no checks performed on my vehicle, or the equipment being rented. I had to attach the tow dolly to the uhaul by myself, and put my car on the tow dolly by myself. I felt extremely unsafe during this entire process. This was one of the most unprofessional things I have ever experienced in my life.

Stephen P. on

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Charles W. on

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Mathew B. on

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elizabeth R. on

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tay B. on

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James W. on

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