Customer did not leave a comment.Kaycee L.
Customer Reviews for Montevallo Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SHANNON N.
Very easy booking online. Checkin was a breeze!Linda D.
I checked in online because it was supposed to be a faster process, but it was still asked to do the things I did online. Also, I requested an appliance dolley and utility dolley and these items were not at the location. I was charged before I left the pick up location instead of when I got back causing me to have 2 different transactions to my bank account.Angela S.
Just a country gas station. UHaul is a secondary concern so I had to wait with customers for gas, beer, snacks, etc.Charles T.
Customer did not leave a comment.SHAWN W.
This was our third attempt to drop off the U-Haul based on the locations provided to us. The first location did not exist and the second location did not have an office on site.terry W.
When I arrived I was given a different truck and was told he didn't have a furniture dolly or square and was left to buy my ownRussell S.
Customer did not leave a comment.YESHIKA B.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Dutchess M.
Thank youTerry S.
Extra mileage wasn't notated on contact. Had an issue with it when truck was returned. Need to make sure that what was agreed on is in contact.michael P.
Guy they at counter was very nice and professional will definitely recommend 10/10juan R.
Customer did not leave a comment.Melissa H.
Customer did not leave a comment.Juanita R M.
Do business with Americans that do not sell crack cocaine paraphernalia in the business that the truck is returned to.tom M.
Everything was greatBecky H.
Customer did not leave a comment.James R.
Customer did not leave a comment.Mark W.
The employee working was very nice. I had everything done online before the pick up date but it still took almost an hour to pick up vehicle. The employee evidently was working by herself and if any other customers came into business I was put to the side until she finished with them. A minimum of 10 people were put ahead of me. I purposely did the paperwork ahead of time to save time. If this process was intended to help in expediting the process it failed. Also in checking on vehicle I did not realize I needed to check every nook. At a glance I thought vehicle was clean but in reality empty drink bottle were left in door pockets, popcorn pieces left on floor. And the cab reeked of cigarette smoke. I am a non smoker. If it had not been for the fact that I drove from Dothan then picked up truck (btw the only rental vehicle there), and at this point was already behind on time due to the prolonged process, I would have demanded my money back or an alternate vehicle.michele P.
No misleading statements. Advised that we could get cedit fo one day if we returned the truck within 24 hours. We did but dropoff people said no we could not. This fine point may be in contract, but I sure missed it.Gerald T. S.
It was an easy return. Very pleased.Kathy F.
The address agent sent us to did not take UHaul drop offs. Had to go down tbe road to different location given to us by employee of original drop off location. Suggest call first to verify.diane H.
The service was terrible. The communication between customer and representative was awful. The information was incorrect. They told us something that was not true and then they wouldn't take back the truck. They never told us a drop off location and a time when it had to be there. They are also trying to charge me extra. One person said $39 for an extra day. The other person that was giving us trouble was trying to charge us about $56. They said we needed to call the closest U-haul facility. The prices were very cheap compared to a lot of others. U-haul is an excellent business it was just the customer service was terrible.Tristan J.
The address on the return location was not where they wanted the truck dropped off. The owners have two locations in Montevallo. I think it would be much less confusing if the correct drop off address was listed.Chuck S.
Customer did not leave a comment.Ray M.
Customer did not leave a comment.lous S.
everything went smoothphillip C.
Customer did not leave a comment.GOLDIE M.
Customer did not leave a comment.neil P.
Customer did not leave a comment.Doug O.
Customer did not leave a comment.marcy S.
Customer did not leave a comment.Aaron M.
Area that the trailer was to be parked was flooded. Needless to stay, I ended up with wet feet. Had to disconnect trailer with no jack and by myself.L J B.
We had to wait on the owner to clean out the truck. It looked like he had been using it for personal use or the store use. Once he did that it was clean. It did kind of smell like garbage for a bit though.Kristy C.
All was well????Wanda J.
Customer did not leave a comment.Channing C.
Upon returning the truck, the provider began processing my return. I was asked and provided to take a picture of the truck's mileage and fuel amount. The provider never looked at the truck herself. While processing the return, I had to step aside and wait as the provider kept checking out all new customers coming into the store. I finally got tired of waiting on her and told her "thank you, have a nice day" and I left the store. I hope I never have to deal with this store and it's employees again.Randal F.
Price charged was for two day, when turn in truck at destination was charged an additional $56 for extra day and insurance. Very dissatisfied with Uhaul rep telling gentleman at destination that I would have to respond online. Customer service was good until this point.Joel O.
I had to wait over an hour to get the keys. There were no checks performed on my vehicle, or the equipment being rented. I had to attach the tow dolly to the uhaul by myself, and put my car on the tow dolly by myself. I felt extremely unsafe during this entire process. This was one of the most unprofessional things I have ever experienced in my life.Ryan G.
Customer did not leave a comment.Stephen P.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.Mathew B.
Customer did not leave a comment.elizabeth R.
Customer did not leave a comment.tay B.
Customer did not leave a comment.James W.
The clerk stayed on her phone on a personal call during the whole process. It took 30 minutes to drop the rental off, she even refused to walk to the truck herself to check the mileage and gas, and informed me I had to use my phone to take a picture of it.spencer T.
Fast,friendly service!!!BRAD M.
Customer did not leave a comment.Ronald H.
Customer did not leave a comment.Addam P.
Although I had prepaid for the truck, the person would not allow us to take the truck until he printed a useless piece of paper resulting in a 45 minute wait.Magan R.
The Male employee was relentless in finding me a cargo trailer asap and very professional too. Once I arrived at the pick up location, the female at thr Citgo in Montevallo, AL was extremely helpful and personable. She knew what she was doing. She cheerfully greeted every customer who walked through the door that morning, never missing a beat from the songs playing on the radio. When it came time for me to go, I didn't know how to hook up a Uhaul so she asked a customer who happened to walk in right then to do her a favor and hook up my trailer. He never hesitated. Awesome people who went out of their way to go above and beyond their service to help. Kudos! Please give them praise.pamela S.
Everything was fine.Glenn M.
Customer did not leave a comment.PAULA J.
Uhaul Is very unlikely to get my business again. It took from 9:00am (scheduled pick time) until 4:30pm when I finally had all of my equipment picked up. I went to one location twice attempting to pick up my equipment that was closed then uhaul redirected me to another pickup location 2 cities away. Then when I picked up the truck I had to go to another location to pickup my dolly. The next day I picked up an auto transport from yet another location and had to sit there for at least 2 hours waiting on roadside to come work on it because it would not lock down. Uhaul didn't just cost me valuable time moving but I was paying someone to help me load and pick up the equipment. The roughly 10 hours of wasted time cost me $150 which Uhaul has yet to offer anything for.JOSH M.
Nothing. This location was fantastic and went out of the way to help us with our problems.Anna V.
This was a busy local convenience store. The personnel did not understand how to go about getting the paperwork completed. It took a long time to acquire the truck plus we kept being pushed aside for other customers. Will not want to pick up or drop off at this location ever again.Tonya Y.
The location and people were horrible it took 2 hrs to get the truck never agianchristy D.
Customer did not leave a comment.John M.
friendly service from the very beginning of ordering the trailer. would recommend all locations that I used,Raye T.
The montevallo Citgo did everything right. But, I was scheduled to pick this trailer up in Tuscaloosa. I had to drive an extra 195 miles because of uhauls mistake. I talked to a dozen CSRs, none of which had the ability to waive the wrong location drop off fee that would have saved me an entire day and a tank of gas. Very dissatisfied with uhaul. I will never be a uhaul customer again.JOSHUA H.
3 days after I turned in the dolly I received a bill for an additional day. I was mad so I called the service hotline and explained it to the operator. Once I explained the situation she turned it over to a manager for approval. They quickly settled my account. They were quick and courteous to fix the mistake. I am happy with the outcome and look forward to doing business with uhaul again in the future. Thank youDANIEL E.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.Curtis F.
Customer did not leave a comment.Jonathan L.
Make sure the workers put the correct milage on the print out. I was over charged. Drove less than 5 miles and was over charged and the manager never came to the store to acknowledge the complaint.Rochelle R.
Customer did not leave a comment.Richard C E.
The tail lights and right blinker was not working on the trailer.Todf P.
It took us an hour to check in and check out... Putting us behind schedule getting started on our day. We were very disappointed.maria W.
We were not happy with the pick up because he did not understand what our agreement was with uhaul and didn't speak clearly. We had to keep waiting behind other customers at his convenient store so he could check them out at the register. It took forever and delayed us by almost an hour.Morgan R.
Friendlier and more willing to assist instead of unhappy about having to do their job.andrew B.
We picked up trailer with some mud on it, before we could drop it off, we had to clean the mud offBENJAMIN F.
Customer did not leave a comment.Telysa P.
Customer did not leave a comment.TENITA N.
Customer did not leave a comment.Darrell D.
Agent Tiffany was very helpful and professional. She helped me reserve exactly what I needed.KATHY M.
Find a new merchant.Jerry H.
We checked the hours on the internet & it stated 7 am to 11 pm we called several times - fax picked up - person answered and hung up- lady answered did not understand what we wanted- we carried trailer to their location & a lady said we had to come back at 7:00 am the next morning. The location was not well kept.JODY S.
Very helpful young man.not much room for improvement at this site.CARL M.