Attendant didn't know how to process a drop-off & tried to charge me again. Also, they didnt know how to make the jack work to unhitch the trailer. I felt like I was an inconvenience for them. They definitely need a U-Haul trained attendant there.Linda S.
Moving Truck Rental in Montevallo, AL at Montevallo Citgo
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Montevallo, AL 35115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Very easy booking online. Checkin was a breeze!Linda D.
I checked in online because it was supposed to be a faster process, but it was still asked to do the things I did online. Also, I requested an appliance dolley and utility dolley and these items were not at the location. I was charged before I left the pick up location instead of when I got back causing me to have 2 different transactions to my bank account.Angela S.
Just a country gas station. UHaul is a secondary concern so I had to wait with customers for gas, beer, snacks, etc.Charles T.
This was our third attempt to drop off the U-Haul based on the locations provided to us. The first location did not exist and the second location did not have an office on site.terry W.
When I arrived I was given a different truck and was told he didn't have a furniture dolly or square and was left to buy my ownRussell S.
Thank youTerry S.
Extra mileage wasn't notated on contact. Had an issue with it when truck was returned. Need to make sure that what was agreed on is in contact.michael P.
Guy they at counter was very nice and professional will definitely recommend 10/10juan R.
Do business with Americans that do not sell crack cocaine paraphernalia in the business that the truck is returned to.tom M.
Everything was greatBecky H.
The employee working was very nice. I had everything done online before the pick up date but it still took almost an hour to pick up vehicle. The employee evidently was working by herself and if any other customers came into business I was put to the side until she finished with them. A minimum of 10 people were put ahead of me. I purposely did the paperwork ahead of time to save time. If this process was intended to help in expediting the process it failed. Also in checking on vehicle I did not realize I needed to check every nook. At a glance I thought vehicle was clean but in reality empty drink bottle were left in door pockets, popcorn pieces left on floor. And the cab reeked of cigarette smoke. I am a non smoker. If it had not been for the fact that I drove from Dothan then picked up truck (btw the only rental vehicle there), and at this point was already behind on time due to the prolonged process, I would have demanded my money back or an alternate vehicle.michele P.
No misleading statements. Advised that we could get cedit fo one day if we returned the truck within 24 hours. We did but dropoff people said no we could not. This fine point may be in contract, but I sure missed it.Gerald T. S.
It was an easy return. Very pleased.Kathy F.
The address agent sent us to did not take UHaul drop offs. Had to go down tbe road to different location given to us by employee of original drop off location. Suggest call first to verify.diane H.
The service was terrible. The communication between customer and representative was awful. The information was incorrect. They told us something that was not true and then they wouldn't take back the truck. They never told us a drop off location and a time when it had to be there. They are also trying to charge me extra. One person said $39 for an extra day. The other person that was giving us trouble was trying to charge us about $56. They said we needed to call the closest U-haul facility. The prices were very cheap compared to a lot of others. U-haul is an excellent business it was just the customer service was terrible.Tristan J.
everything went smoothphillip C.
Area that the trailer was to be parked was flooded. Needless to stay, I ended up with wet feet. Had to disconnect trailer with no jack and by myself.L J B.
We had to wait on the owner to clean out the truck. It looked like he had been using it for personal use or the store use. Once he did that it was clean. It did kind of smell like garbage for a bit though.Kristy C.
All was well????Wanda J.
Upon returning the truck, the provider began processing my return. I was asked and provided to take a picture of the truck's mileage and fuel amount. The provider never looked at the truck herself. While processing the return, I had to step aside and wait as the provider kept checking out all new customers coming into the store. I finally got tired of waiting on her and told her "thank you, have a nice day" and I left the store. I hope I never have to deal with this store and it's employees again.Randal F.
Price charged was for two day, when turn in truck at destination was charged an additional $56 for extra day and insurance. Very dissatisfied with Uhaul rep telling gentleman at destination that I would have to respond online. Customer service was good until this point.Joel O.
I had to wait over an hour to get the keys. There were no checks performed on my vehicle, or the equipment being rented. I had to attach the tow dolly to the uhaul by myself, and put my car on the tow dolly by myself. I felt extremely unsafe during this entire process. This was one of the most unprofessional things I have ever experienced in my life.Ryan G.
The clerk stayed on her phone on a personal call during the whole process. It took 30 minutes to drop the rental off, she even refused to walk to the truck herself to check the mileage and gas, and informed me I had to use my phone to take a picture of it.spencer T.
Although I had prepaid for the truck, the person would not allow us to take the truck until he printed a useless piece of paper resulting in a 45 minute wait.Magan R.