The person taking at the counter and knowledge and was very nice. He was fast and attentive to my needsHerbert M.
Customer Reviews for Montgomery Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Couldn't have been better!Scott D.
Overcharged! And truck was in bad shape.ROI S.
Customer did not leave a comment.Jose G.
Highly recommend this locationDan P.
Montgomery Self Storage was so helpful! They made the check and return process super easy.Michelle C.
8 am reservation. The locations person did not show up until 830.Jesse H.
I explained to the employee I only received one dolly when I ordered two and was charged for both. Also a furniture dolly was added to my bill that I did not order. He was understanding and took care of it.Christopher B.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Alex E.
It's not ideal out of my wayLinda C.
Customer did not leave a comment.MIGUEL R.
Customer did not leave a comment.JENNIFER R.
Customer did not leave a comment.Aron G.
Customer did not leave a comment.Josefina C.
Customer did not leave a comment.Chad R.
fantastic, fast and staff is very polite and courteousNiva L.
There was some confusion on the truck size we order and the location we were supposed to pick it up at. We order a 15 from one location two weeks before we needed. The day before our reservation date they said we only have a10 foot one at the location but a 15 foot at another location. Many emails phones calls frustrating but we finally got what we needed where we needed it and the size we needed.Marion B.
Customer did not leave a comment.Frank D.
Javier was instrumental in leasing a last-minute truck needed to haul furniture. He helped me with the paperwork in a very efficient manner. I will always use Montgomery storage for my Uhaul needs. The team at Montgomery storage is outstanding. Thank you for your consistent great service. - Loan Warehouse teamDean S.
They did everything they could possibly do to make my experience awesome!katherine D.
Customer did not leave a comment.Thomas O.
Customer did not leave a comment.Gail M.
Truck was rented to me with only 12 miles left in the gas tank. Cabin wreaked of cigarette smoke and was dirty. My appointment was originally set for 10AM pickup then moved to 3PM at â€œUhaul of Oxnard.â€ Upon showing up at 3PM no truck was available. Had to go to another location (Montgomery Storage) and had to wait outside while workers were at lunch for an unspecified amount of time.Joshua B.
Customer did not leave a comment.Lainie C.
There was a problem with the communication or lack thereof between the different locations. I dropped off the truck the same day I picked it up and was still getting calls 2 days later askng me where the equipment was, even though I was given the drop off location by the pick up location!!!EVA R.
Went above and beyondKsren R.
See above????stephen H.
Customer did not leave a comment.Louis G.
Javier was extremely friendly and professional. I will be referring all my friends to this location for their truck rental needs. Please let him know that his efforts were appreciated! MikeMichael M.
Customer did not leave a comment.Theron W.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.Brian R.
Nothing suggested.Richard L.
Customer did not leave a comment.gabby R.
The van was fine and the customer service was excellent, Jonathan was great to deal with. However the record keeping and due diligence was, for a second time, lacking. On my first use of Montgomery storage I was originally overcharged because when closing out the contract before me on the vehicle, they put in the wrong mileage (using the "out" mileage for both out and in). I was able to explain this to them and the overcharge was refunded. This time, after returning the vehicle on the same day, even dropping off the keys to the clerk personally, I never receive my email receipt. Over the next 9 days I received 4 different calls and an email asking when I planned to return the van (which I had returned already). I explained the situation to each caller, and wrote out all the details in an email response, but still kept getting calls. Finally one of these callers gave my information back to Montgomery storage, who called me to straighten things out. According to him, someone has allegedly called the day AFTER I returned the van, claiming to be me, and told him my "sister" had stolen the van. I wondered if maybe the next person to get that van did this, but I couldn't understand how someone would be able to rent the same van and get the key from them without my initial contract being closed out. I told Montgomery storage all the details of when I returned the van, what the mileage and gas was when I returned it, and even gave him the vehicle's ident # from the sticker on the dash (I had taken a picture just before initially taking the vehicle, so I could remember my starting mileage and gas level). He went to research what happened and I'm guessing it got straightened out, because I received my receipt shortly after. However, the mileage marked on my receipt, while the total miles were accurate, the actual recorded miles on the vehicle did not make the one I used (starting at 861, whereas the vehicle I used started at 1807). All in all, even though both situations were resolved properly, given both lackluster experiences, and several other rental houses available in the area, I doubt I will be returning to Montgomery.John G.
Customer did not leave a comment.Sandra D.
Online self check in is a pain in the ass. Live chat is no help. Use a different service.Paige D.
Computers were down and we had to wait for them to come back up in order to get our reserves truck. One of the tires and a screw in it and we were told by the really nice guy who helped us, that it should be okay to drive. He took a picture to document it. We had to leave a deposit that we did not know about so they took it out of our debit card/bank account. It was on hold now until the bank re deposits it.Michael V.
Customer did not leave a comment.Kelly K.
Excellent service!NIVA L.
Javier was great! Very helpful and friendlyJustin R.
Awesome convieniance priced great great customer service!Gilbert R.
Customer did not leave a comment.Samuel T.
The location was not the problem. Also Tim (one of the managers was very helpful but the whole process was absolutely ridiculous and unorganized! Never again!Renee M.
thanks guys for helping us outosuna A.
Customer did not leave a comment.MARIANNE M.
The level of customer care provided by both Javier and Jonathan was exceptional. They were both friendly, professional, and personable. I was impressed by their great attitudes and I will definitely recommend this uhaul with them working there to all my employees and friends. Please pass these comments on to them so they know how much I appreciated them. Best to all, Michael MahoneyMichael M.
Found a rat/dead animal in backEvon R.
Customer did not leave a comment.Sukarno R.
Customer did not leave a comment.Sydney G.
Customer did not leave a comment.Martha R.
Customer did not leave a comment.Mark K.
Great service at this location. However, the reservation was at a different location where the was no vehicle They were very nice and found out where it was. Your online booking SUCKS!Julie H.
Very professionalRUBEN P P.
It would be nice if he gave people their IDs back at the initial pickup or at least called us as soon as he realized so we didn't have to drive 2hrs to go back and get it and 2 hours back home. Extremely disappointed but he was nice and accommodating when the 1-800 uhaul number rerouted our pick up locaton 2 times because they kept sending us to locations closed for Memorial day.jennifer R.
Super friendly people and great service. I've been renting Uhauls a lot and this is by far the best location. Thanks again.Anthony Y.
The staff was friendly and efficient, and the location was very bright and clean. I can't say the same about the truck, though. The inside had a lot of dirt and the steering wheel was greasy. The bed had not been cleaned after the last use. I've rented trucks from U-Haul in the past, but none have been this dirty!Helene B.
Customer did not leave a comment.sarah B.
I would recommend this, but to move 100 miles, it cost me $400 including fuel....so that seems exhorbant.CHAD H.
Friendly and professionalwilliam S.
Customer did not leave a comment.Rolando R.
Clean, efficient, professionalPatrick Z.
Jonathan Avila is very helpful, kind, and professional.Legaee M.
Customer did not leave a comment.Nick K.
Customer did not leave a comment.ELIZABETH D.
Customer did not leave a comment.Jeanette L.
Customer did not leave a comment.faith H.
Customer did not leave a comment.Luis A.
Customer did not leave a comment.CHARLOTTE S.
Customer did not leave a comment.charles W.
I've completely forgot the lady name. Cindy or Sylvia! Best customer service!!!!! Great attitude!WENDY B.
Made it quick and easy. Highly recommend this location. Friendly and very accommodating staff.nellum L.
No wait coming in, no wait on return, clean vehicle. All good!!!Jose M.
Customer did not leave a comment.Kerry W.
Customer did not leave a comment.TOM L.
Customer did not leave a comment.Matt L.
Customer did not leave a comment.Adam B.
Customer did not leave a comment.Christine S.
Jonathan was very helpful! Very patient and answered all of our questions. However this was the second location that I had to go to because every location had all of their truck over booked including the one i got. Unfortunately for the other I got there first. Uha Uhaul needs to have better communication.alicia M.
great service and professionalism . would deffinately use again. thank you for making my move so easy.JONATHAN M.
Customer did not leave a comment.JESUS J.
Customer did not leave a comment.Ron C.
Great U-Haul location with very professional customer service. Thank you Evelyn.Alwin S.
Definitely. She went out of her way to help us in a situation when she did not have to. I thank her very much.cheryl G.
The service was great. I left the truck after closing time, and there were no problems.Robert H.
Customer did not leave a comment.Sonja P.
Very friendly staff.ROBERTO L.
Ensure physical double check of Mileage and fuel level before and after rental. Mileage upon pickup was incorrect on contract, fuel level charged after drop off was incorrect. Both issues were fixed very quickly and customer service was very kind and courteous when addressing problems.John G.
The woman had my name mixed up with someone else and almost gave me the wrong truck size. I tried to explain I spoke to someone over the phone and it took a while before she understood I had placed the order 40 minutes prior. She got the job done but not well. The truck was parked in a small space right up on a curb and was very hard to get out.Elizabeth S.
This location should be a model for the rest.Irving M.
Customer did not leave a comment.CHRISTINA M.
Experience was excellent, especially being able to drop off the vehicle and keys after hours.Diego R.
Thank you to Evelyn, who was professional, friendly, and gave quick and very efficient service. ^_^Christy W.
Customer did not leave a comment.Maria M.
I was a little irritated that the person at the counter informed me that the gas fill paper would let me know how much gas to put in. when at the gas station I checked and filled according to the chart and it went over by about 2 gallons. when I asked about it the then told me I needed to turn the truck on and wait a minut for it to adjust. I was not informed about this ahead of time and do not appreciate that!Timothy T.
Extremely helpful, friendly, and accommodating people. We will definitely use them again. Could not be more pleased.Will D.
Very neat and professionalHarikrishna P.
Customer did not leave a comment.Tammera F.
Customer did not leave a comment.Nathan N.