Customer Reviews for Montgomery Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Montgomery Self Storage

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EVA R. on

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There was a problem with the communication or lack thereof between the different locations. I dropped off the truck the same day I picked it up and was still getting calls 2 days later askng me where the equipment was, even though I was given the drop off location by the pick up location!!!

Ksren R. on

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Went above and beyond

stephen H. on

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See above????

Louis G. on

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Customer did not leave a comment.

Michael M. on

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Javier was extremely friendly and professional. I will be referring all my friends to this location for their truck rental needs. Please let him know that his efforts were appreciated! Mike

Theron W. on

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Customer did not leave a comment.

Brian R. on

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Brian R. on

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Richard L. on

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Nothing suggested.

gabby R. on

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Customer did not leave a comment.

John G. on

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The van was fine and the customer service was excellent, Jonathan was great to deal with. However the record keeping and due diligence was, for a second time, lacking. On my first use of Montgomery storage I was originally overcharged because when closing out the contract before me on the vehicle, they put in the wrong mileage (using the "out" mileage for both out and in). I was able to explain this to them and the overcharge was refunded. This time, after returning the vehicle on the same day, even dropping off the keys to the clerk personally, I never receive my email receipt. Over the next 9 days I received 4 different calls and an email asking when I planned to return the van (which I had returned already). I explained the situation to each caller, and wrote out all the details in an email response, but still kept getting calls. Finally one of these callers gave my information back to Montgomery storage, who called me to straighten things out. According to him, someone has allegedly called the day AFTER I returned the van, claiming to be me, and told him my "sister" had stolen the van. I wondered if maybe the next person to get that van did this, but I couldn't understand how someone would be able to rent the same van and get the key from them without my initial contract being closed out. I told Montgomery storage all the details of when I returned the van, what the mileage and gas was when I returned it, and even gave him the vehicle's ident # from the sticker on the dash (I had taken a picture just before initially taking the vehicle, so I could remember my starting mileage and gas level). He went to research what happened and I'm guessing it got straightened out, because I received my receipt shortly after. However, the mileage marked on my receipt, while the total miles were accurate, the actual recorded miles on the vehicle did not make the one I used (starting at 861, whereas the vehicle I used started at 1807). All in all, even though both situations were resolved properly, given both lackluster experiences, and several other rental houses available in the area, I doubt I will be returning to Montgomery.

Sandra D. on

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Customer did not leave a comment.

Paige D. on

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Online self check in is a pain in the ass. Live chat is no help. Use a different service.

Michael V. on

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Computers were down and we had to wait for them to come back up in order to get our reserves truck. One of the tires and a screw in it and we were told by the really nice guy who helped us, that it should be okay to drive. He took a picture to document it. We had to leave a deposit that we did not know about so they took it out of our debit card/bank account. It was on hold now until the bank re deposits it.

Kelly K. on

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Customer did not leave a comment.

NIVA L. on

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Excellent service!

Justin R. on

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Javier was great! Very helpful and friendly

Gilbert R. on

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Awesome convieniance priced great great customer service!

Samuel T. on

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Customer did not leave a comment.

Renee M. on

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The location was not the problem. Also Tim (one of the managers was very helpful but the whole process was absolutely ridiculous and unorganized! Never again!

osuna A. on

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thanks guys for helping us out

MARIANNE M. on

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Customer did not leave a comment.

Michael M. on

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The level of customer care provided by both Javier and Jonathan was exceptional. They were both friendly, professional, and personable. I was impressed by their great attitudes and I will definitely recommend this uhaul with them working there to all my employees and friends. Please pass these comments on to them so they know how much I appreciated them. Best to all, Michael Mahoney

Evon R. on

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Found a rat/dead animal in back

Sukarno R. on

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Customer did not leave a comment.

Sydney G. on

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Customer did not leave a comment.

Martha R. on

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Mark K. on

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Julie H. on

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Great service at this location. However, the reservation was at a different location where the was no vehicle They were very nice and found out where it was. Your online booking SUCKS!

RUBEN P P. on

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Very professional

jennifer R. on

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It would be nice if he gave people their IDs back at the initial pickup or at least called us as soon as he realized so we didn't have to drive 2hrs to go back and get it and 2 hours back home. Extremely disappointed but he was nice and accommodating when the 1-800 uhaul number rerouted our pick up locaton 2 times because they kept sending us to locations closed for Memorial day.

Anthony Y. on

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Customer did not leave a comment.