Sharon and Mason are great people to work with!!
Jim G
Customer Reviews for Monticello Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our paperwork showed return site if Monticello, Indiana. Halfway through our trip, we got a notification that our drop off location had been changed to West Lafayette, Indiana which adds a two hour round trip to my trip. I called the phone number and Christian told me there was nothing he could do unless it was an after hour drop off. I asked to be transferred to the after hours number. After being on hold for 59 minutes, I then spoke to Kara B in the Live Verification Truck Share 24/7 dept. she then told us that there was no room at the monticello location and there was nothing she could do. I would have to call at 7 am. On Tuesday morning, i called Monticello snd they told me to bring the truck to Monticello. The owner explained to us that u-haul was mandating West Lafayette drop off due to need for trucks for Purdue move out. As a truck renter, that is not my problem. So disgusted with howU-haul handled this situation. The Monticello owner was great and super helpful but everything was a really bad experience!
Grant MNothing, it’s all good
Jeremy FNothing make sure the hubs are greased well
JOE WNothing at all!
CHAD FMason took great care of me.
SHANNON VRental went smoothly.
DAVID FIt would be great if the truck had built-in USB charging ports.
DAVID FGreat service
JERRY R