Customer Reviews for Montville Moving LLC
(U-Haul Neighborhood Dealer)

743 reviews

144 Main Rd   Montville, NJ 07045
(Rte 202)

(973) 334-8978

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: 8 am - 11 am

Services at this Location:

Contact Us

(973) 334-8978

144 Main Rd
Montville, NJ 07045
(Rte 202)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: 8 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Naomi W. 
Rating:
5.0

Gentleman who always helps me out is great!

Robert B. 
Rating:
3.0

Too expensive

Kumar R. 
Rating:
5.0

Customer did not leave a comment.

Joanne C. 
Rating:
5.0

People at time of pickup were very informative and nice

Anna O. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Thanks to John who went way-over-and above. It was a holiday. He gave ME a call to make sure I could get in to return the equipment. Thanks!!!

HENRYSCOTT B. 
Rating:
3.0

Customer did not leave a comment.

RONALD Y. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

Fabulous

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Jerold G. 
Rating:
3.0

Very friendly service and great hours of operation

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
3.0

This was a 24 hour drop off location when I got there I had zero parking the gate was locked and the first set of people wouldn't even stop to help looked like employees for that address, then when I wandered around I found a very helpful man to direct me to park but that was after 20minutes of waiting

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

Lucas K. 
Rating:
5.0

Great and friendly service!

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Bharath Reddy K. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
2.0

Customer service was great, staff was friendly. The issue was with the charging for the rental. Unbelievable that it cost almost $300 for a 10ft box truck that was used for 10 hours. Used a quarter of a tank of gas and was charged almost $50 for it. It's ridiculous that they say re t me for $19.99 when they gauge you for the mileage. $1.99 a mile. Never had an experience like this with uhaul before and really left me unsure if I'll ever use the servi e again, It cost the same amount for this 1 day that it did when I rented one for 3 days and dro e to upstate NY. Make sure you get unlimited mileage or be prepared to pay through the nose for it.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

excellent

Itua E. 
Rating:
3.0

Better parking

Richard T. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

EXCELLENT LOCATION!!! I have rented many times from this wonderful location, and each time, these gentlemen have been more than accommodating, and have truly gone above and beyond! Several times, due to unforeseen circumstances, I have needed to keep the truck longer than my original scheduled rental, and being able to do so made my life that much easier. MANY THANKS!!!

Desiree G. 
Rating:
4.0

Mobile pick up is good nut needs improvement still

Fabian M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

LOVE this Uhaul location! I've rented now several times, and each instance has been fantastic!

Desiree G. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Nothing. Everything exceeded my expectations!

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

The mobile check in process was very frustrating. Took way too long to get approval.

Jeffrey C. 
Rating:
4.0

My rental was good and all went well. The only issue was the inconvenience of driving over 20 miles to get the truck because my requested location (4 miles away) was unable to supply the rental due to a damaged vehicle from the prior rental.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Location was clean, staff was friendly, would rent again.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Courtney A. 
Rating:
5.0

They went above and beyond to be helpful.

MARTIN H. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

It was awesome. It was all good.

Edward L. 
Rating:
5.0

Easy check in and check out process

Radha R. 
Rating:
5.0

The app never works properly for 24/7 truck share. I've showed up before and have been unable to complete the mobile pick up and had to leave without getting my truck rental. Now I make sure I show up during hours of up operation to ensure I get the keys. Other than the app, I had a great experience with uhaul.

David D. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

My experiences with U-Haul, especially from this location, have always been excellent and rewarding. The working staff have always been helpful and professional and their equipment has always been first rate.

Vincent P. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The staff was very nice and helpful explained everything to me concerning the truck and equipment and where to return the key. Whenever I need a U-Haul truck or van I will come here because of their excellent customer service. The overall experience at this location was excellent. God bless you.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

All good

Ronald T. 
Rating:
5.0

Service and equipment were excellent! The staffer at scene, John, was both friendly, knowledgeable and professional!

Vincent P. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

I like the location but your customer service and scheduling office is horrible

Adam K. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
1.0

when the van returned , I asked i want to see my bill , they refused and told me i will received by email , and i found 43 $ extra charges for things i didn't do it

shenouda I. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Pick up and drop off we're easy.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
3.0

Every time I rent from U-Haul the reservation information input says clearly no extras, and I expect to see no extra costs. Every single time I rent from this location the gentleman who runs it tacks on an $8 charge for Safe Move without asking me or getting my consent to do so. It is unethical and I want my money back…all $8.

David H. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

The 10 foot truck felt like the front end was lose other wise it got my jib done

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

ANNAJANE E A. 
Rating:
5.0

Customer did not leave a comment.

Dipen D. 
Rating:
5.0

Everything is great

YEVGEN S. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

The after hours rental process was very easy

Michael P. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Brian I. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Gentleman (Bob) at the facility is helpful and willing to do above and beyond, like to do business with him!!

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Rohin W. 
Rating:
4.0

I rented a dolly with the truck but there was no dolly. Charged for it anyway.

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

Domingo F. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Customer did not leave a comment.

BADRISH M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Perhaps a little more attention to a broom sweeping of the cargo area would have been nice.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Josef S. 
Rating:
5.0

Customer did not leave a comment.

Arman Z. 
Rating:
4.0

The checkout process at the end of my trip when I returned the vehicle was long, complex and very difficult to navigate. There has to be an additional comment put onto the help screen to enable a smart phone to show location to Uhaul and it is not sufficient as is. I also had to wait 30 minutes on hold in order to speak with a customer service representative after hours. This end part has to be improved!!

Robert B. 
Rating:
4.0

Customer did not leave a comment.

JOSUE B. 
Rating:
4.0

Customer did not leave a comment.

JOSUE B. 
Rating:
5.0

Customer did not leave a comment.

Allie S. 
Rating:
5.0

The UHaul service person was extremely helpful in getting everything set up and the trailer connected. THANK YOU.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

The guys here were very helpful & friendly thank you

DAVIDD L. 
Rating:
5.0

Everything was great. Superb customer service!

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Nothing I can think of.

Jason D. 
No reviews have been submitted for this location.

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