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Christianna Fleming
Customer Reviews for Moody Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was wonderful thanks to Tony at Moody’s Storage. He went out of his way to accommodate me.
Pam SmithKeep Mr. Tony! He was great, and so was Steve! Thanks for the great service!
Martina ThomasTony is a great asset to this company. Whenever I reached out to him, he went above and beyond to make sure that whatever issue I had was resolved and he handled it all with compassion.
Lisa Bowens | Overall ExperienceI would give 100 stars if possible. Tony in the main office is amazing, always friendly and understanding and helpful during a uniquely difficult time in my life.
TERRI FREEMAN | Overall ExperienceTony is an Amazing employee for the company
matthew tew | Overall ExperienceThe staff was very pleasant and I felt secure going to my storage unit.
Vanessa Hicks | Overall ExperienceUpdate how long the verification process will take.
Tina PerkinsInclude straps
Tina PrickettTruck had trash in it, other than that it was fine
Sandra MackStaff is nice and helpful. Had the storage unit for a couple of years and never had a problem.
Vicki MCCall | Overall ExperienceNothing
David KelleyMy Uhaul experience was top notch! The man that rented us the unit and the uhaul made sure we had everything we needed for the uhaul all ready in the truck when we arrived. And storage for very neat and clean. I was very impressed! Check out for uhaul and storage was a breeze. We were in and out in no time! Thank you so much for taking the stress out of our move! 😊
AMY COOK | Overall ExperienceI think these are the best storage units I have ever used !! I would go to any other!! Thank you !!
Sherer Kern | Overall ExperienceGood Storage, Tony the gentleman in the office is very friendly!
Nathaniel Johnson | Overall ExperienceNone at this time
TIMOTHY SHARPEStop using them
Andre BassettAuto transport was not installed properly. The U-haul rep didn’t know what he was doing. By the time I got to the uhaul drop off, the straps to secure my vehicle had come off. My vehicle was completely unsecured and a huge liability. I have called corporate and awaiting a call back from management. This is completely unacceptable and very dangerous!
Tanisha DilbertMy unit was broken into after 5 months of storage and three days prior to my move-out. A security check drive-through was made each morning - per the man in charge but obviously, the locks were not looked at since mine was broken into 3 days prior and was not noticed. The gate had been broken for quite a while, which made the lot accessible by anyone. I would think this would cause for more diligence and attention to detail on the daily drive-throughs. I'm sorry but I just cannot recommend this company. Maybe if it was at the other location (by Acapulco's on Highway 80), I would consider it but definitely not at this satellite lot (across from Winn-Dixie on Highway 80).
Wanda Rodriguez | Overall ExperienceStaff was friendly and helpful. No complaints.
Marvin Minton | Overall ExperienceGreat customer service and reasonable prices.
AMANDA GUNN-JENNINGS | Overall ExperienceGreat friendly service
GRAYDON BYNUMThanks to you all for being so convenient, close by and Safe. I would recommend this location gladly.
Louise Salas | Overall ExperienceTony is a wonderful person and I would definitely recommend this business to anyone!!!!
Lindsay Murphy | Overall ExperienceIf it were not so far from now where living would not have moved..Tony the manager is great oerson.
Monty Hightower | Overall ExperienceLove Tony he was always friendly
kiera davis | Overall ExperienceGreat service!
JACKIE STRATTONThe equipment was clean, but the door continuously jammed and got stuck whenever we tried to close it. This occurred even when it was empty.
Keenon CurrierGreat place to stor.
Tony Fretwell | Overall ExperienceAmazing people to do business with!! Clean unit and easy access.
Lindsey Browder | Overall ExperienceOutstanding
TOMMY MARQUEZ | Overall ExperiencePick up and drop off service is excellent
ELSIE MARRERO RIVERATony was very professional and helpful!
Cynthia Castle | Overall ExperienceRepresentative was very helpful and courteous
NANCY MILLERWe were customers of this facility for the last 5 years. Hours of access for the facility were reasonable, additional hours you would not have been able to see inside the units. The office needs Saturday hours or an additional hour in the evenings for people who work and need to come into the office. Our unit was broken into last year. I pointed out to the office when we were broken into that they needed to fix a small hole that appeared and was in the wall between our unit and another unit beside us. The repair was never completed. Use double locks, as those units were not broken into. The property was always well maintained up to this last year. Now in the last two months, we all of a sudden have bugs and mice droppings. To be fair, could be new tenants beside us. However, we have never had them in any of the prior years. This told me it was time to move on to another facility.. This facility is also n the process of raising rates. Hoping they will use that money towards increased security, lighting, and extermination services.
JAMES FRITZ JR. | Overall ExperienceBest storage experience ever. Great access, great lighting, great climate control, affordable fee. Mr Tony was always helpful, courteous and dependable.
Steve Pitts | Overall Experiencevery nice unit. personnel very helpful. would definitely use again if needed.
Barbara Shelley | Overall ExperienceI was greeted nicely upon my first stop there and every time afterwards. Would use it again if I lived in the area,
DON GILES | Overall ExperienceManager was helpful and courteous. Always felt that my trailer was secure.
charles flynn | Overall ExperienceI recommend Moody 100%
Jerry Walton | Overall ExperienceI had no complaints, and plan on using this service in the future.
Jennifer RichardsonThank you for the 2 years we used the storage space.
SHANE JACKSON | Overall ExperienceI will definitely use Moodys Storage again if needed. This is my second time having to use their facilities and each time I felt my items were safe and secure. Thank you!
angel stubbs | Overall ExperienceAbsolutely awesome staff!
JOSHUA TYGRET | Overall ExperienceGreat and fast service
abraham martinezI would suggest having ball hitches to rent with the uhaul as not all vehicles have their own.
Sabrina PhillipsMoody Storage is great awesome and professional place and business to purchases a uhaul and storage as well. I always satisfied and pleased with the service
ERIC DESHAUN WILLIAMSfriendly great experience. accomodating.
Eric BrabstonI didn’t do anything there except drop the truck off and use the app so how can I appropriately rate it?
Steven GowanI was completely satisfied.
Shyron LafayetteThis was a great storage unit. Mr. Tony has great customer service and was very helpful. I highly recommend Moody Storage!
JACKIE STRATTON | Overall ExperienceNo improvement needed friendly and good customer service !
ANDREW NEWTONVery pleased with the storage and the staff.
Brian Battle | Overall ExperienceTony was great help !!!
jacdqueline vominqutzTony was friendly and great to work with.....very helpful. The facility was secure and I would have no problem recommending to friends and family.
CODY BROWN | Overall ExperienceThe staff is nice and very helpful. I needed a storage on short notice and they delivered! If I ever need any service such as moving or storage I know where to go!
umeko williams | Overall ExperienceMoody Storage goes above and beyond for their clients. My brother lived in the area and had a storage locker with them. After he passed, they went to great lengths for assist me. Highly Recommended!!!
sharon PRAG | Overall ExperienceMoody is where my brother had his extras stored. They were extremely helpful to me after he passed and were extremely helpful when I moved his items back home to Wisconsin. I highly recommend them to anyone in the Phenix City area looking for storage! Secure areas both inside and outside!
sharon PRAGTony was so nice and helpful, professional and a pleasure to work with. The facility is clean and well maintained
JAMIE BRATTON | Overall ExperienceNothing
Cynthia Walker HesterHad a great experience, will rent from this location again! Trailer worked great and was clean and ready to go when I picked it up. The dealer is very friendly and knowledgeable too!
Len GilesIn and out quickly. Great Job!
Mark FairOwner has horrible attitude and won’t change equipment after you change it with U-Haul
Jennifer ThrailkillBecause they took more money from me than was said and done me so wrong I did sign a contract to do a round trip and my husband got put in hospital and very sick I called to ask if I could just drop it off on the town and they told me to them I was told they would charge me over 500 so o left my sick husband and brought the uhall back to the place and they still charged that is wrong. And one day it will come back on the uhall people , no go will ever be rewarded. It is sad for a company to do this to elderly people or anyone. So you will never have my business again and I will let people know
ILA CAVANAUGH