Customer Reviews for Moore Rental Service Inc
(U-Haul Neighborhood Dealer)

1181 reviews

1010 W Division St   Arlington, TX 76012
(Btwn Cooper & Davis)

(817) 274-7626

Location Hours

  • Mon-Fri: 8 am - 4:45 pm
  • Sat: 8 am - 4:15 pm
  • Sun: Closed

Services at this Location:

Contact Us

(817) 274-7626

1010 W Division St
Arlington, TX 76012
(Btwn Cooper & Davis)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:45 pm
  • Sat: 8 am - 4:15 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

HARMON J. 
Rating:
1.0

I had a $100 uhaul certificate, and they kept telling it was no good and not in the system and wasted an hour standing there before they finally figured out how to confirm its validity and enter it in their system. whatever matters worse, they gave me a truck that was barely above empty, and I couldn't get to my destination without filling up the tank. terrible

David T. 
Rating:
5.0

Great service!

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Gilbert R. 
Rating:
5.0

Customer did not leave a comment.

Donni S. 
Rating:
5.0

Excellent service. Only critique is cigarette smoke smell inside store and cat allowed to roam around inside store.

Ferrell R. 
Rating:
3.0

Customer did not leave a comment.

Kaci B. 
Rating:
5.0

Customer did not leave a comment.

Ngoc-Hanh N. 
Rating:
3.0

Could not pick up my rental because Uhaul website was down. Had to hold on the phone with customer service for 30 minutes. Was still charged for full 4 hours even though it was almost 1hour before the website was working again.

Joe M. 
Rating:
3.0

Customer did not leave a comment.

Leslie N. 
Rating:
2.0

Improve pickup experience. I reserved, checked in, and paid online so as I could walk in and get trailer in a timely fashion. I was in store over an hour bc staff couldn't figure out website. Waste of time and preparation. Website training needed for staff when new user interfaces are updated.

Brion O. 
Rating:
5.0

These guys know how to get you going and make you safe!

ALLAN T. 
Rating:
5.0

Moore Rental is the BEST!

Gary W. 
Rating:
5.0

Very friendly and customer service oriented. Would use this location again.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Antonio T. 
Rating:
1.0

The owner tried to say I stole a dolly when in actuality I selected to have a dolly and for some reason or another it didn't get placed on my contract. I did not find out until trying to drop off the equipment. I would never steal and never have so I was heavily offended. Thankfully a very sweet lady at the drop off location got it taken care of and was able to rectify the issue.

SIMONE W. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
5.0

Customer did not leave a comment.

PAMELA N. 
Rating:
5.0

Customer did not leave a comment.

CAROL C. 
Rating:
3.0

Customer did not leave a comment.

Shamaya P. 
Rating:
5.0

Customer did not leave a comment.

Lee A. 
Rating:
5.0

Customer did not leave a comment.

jacob A. 
Rating:
5.0

Nothing! It was exactly as it is supposed to be . Easy, informative and fast.

Jason K. 
Rating:
1.0

Truck was extremely dirty and truck was not in good condition at all. Also the U-Haul rental shop smells like cigarettes inside.

Andy L. 
Rating:
4.0

Truck had starting issues initially when we picked up but it resolved as we began driving. Steering was tight, although there was power.

BONIFACE T. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Friendly and professional!

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Holly N. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Quatoma M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA F. 
Rating:
5.0

Great customer service

Kevin R. 
Rating:
3.0

Customer did not leave a comment.

MARVA B. 
Rating:
5.0

Customer did not leave a comment.

Carmillia W. 
Rating:
5.0

Great service, I would use them again.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

KABRIZIANA S. 
Rating:
5.0

Everything went great!

JON D. 
Rating:
5.0

Continue what you are doing. Great customer service.

LARRY B. 
Rating:
4.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

The staff was great!

Randy R. 
Rating:
5.0

Nothing, everything was good

Rickey B. 
Rating:
5.0

The people there are always friendly and easy to deal with.

GINGER S. 
Rating:
5.0

Oldest family-owned rental store in Texas. 1959

WILLIAM C. 
Rating:
5.0

Very helpful employees!

Randy R. 
Rating:
5.0

Very helpful staff, good place to rent equipment!

Randy R. 
Rating:
5.0

Customer did not leave a comment.

TUAN L. 
Rating:
5.0

Customer did not leave a comment.

KELLEY S. 
Rating:
4.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

nothing...I have never had any problems or issues at this location...only helpful, courteous service by the employees.

JEREL S. 
Rating:
5.0

The air condition was not working.

TUNG N. 
Rating:
5.0

When we tried checking out with the van we could not do it through the phone online, I had to contact support to leave the van.

BRYANNA S. 
Rating:
5.0

Nothing

LESLIE Y. 
Rating:
5.0

There were some empty boxes and other trash in the trailer when we opened it up after pick-up. It wasn't terrible, but it was a needless bother for us nonetheless.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

LOVELL L. 
Rating:
5.0

Very smooth process.

James M. 
Rating:
5.0

Customer did not leave a comment.

DUC H. 
Rating:
5.0

Customer did not leave a comment.

Kodi C. 
Rating:
5.0

Customer did not leave a comment.

BRULINDA G. 
Rating:
1.0

The persons in the front desk MUST wear mask at all times. One of them was coughing. This is unacceptable during these unprecedent times.

Jorge L. 
Rating:
4.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Moore Rental Service was friendly and professional. They did a great job helping us figure out details of our rental. They went above and beyond to get our truck and tow dolly ready for us even though we had last minute changes. They made moving as seamless as possible. Thank you for serving us well!

DENNIS Z. 
Rating:
5.0

Customer did not leave a comment.

Eily I. 
Rating:
5.0

Customer did not leave a comment.

Roy F. 
Rating:
3.0

Customer did not leave a comment.

Denissa L. 
Rating:
5.0

Customer did not leave a comment.

SANDRA SHIDI M. 
Rating:
5.0

Customer did not leave a comment.

BRULINDA G. 
Rating:
5.0

Steve was super helpful and knowledgeable

Neven K. 
Rating:
5.0

Gas mileage on web site stated 10 mpg estimate, Mine was getting 7.1 empty and 7.2 loaded with using the towing mode... big difference then 10. I was using the 26 ‘ box truck...

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Nothing, it was a great experience.

Christopher B. 
Rating:
5.0

They were so nice Thank you

RACQUELL P. 
Rating:
5.0

Moore Rental was outstanding. They saved the day when the first U-haul location that we had truck reserved with, didn't have the truck they guaranteed at the last minute.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

GLORIA V. 
Rating:
4.0

Furniture dolly was not available as requested.

Randy R. 
Rating:
1.0

Don't over charge your customers

Ketarrious V. 
Rating:
5.0

Great service!

Dustin T. 
Rating:
5.0

Just speed the process up.

Ashley H. 
Rating:
4.0

Heavy cigarette smoke.

DOUGLAS H. 
Rating:
1.0

Gross!

Jhonelle J. 
Rating:
5.0

The staff at Moore rental was excellent and very helpful!

Peter B. 
Rating:
5.0

These guys are great!!

Ronda W. 
Rating:
5.0

Great experience!

Gene L. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Literally the best i highly recommend!!!

Nazaraah E. 
Rating:
5.0

Always easy with Moore's......quick, no issues.......

Gary W. 
Rating:
5.0

Customer did not leave a comment.

RALPH D. 
Rating:
5.0

Owner is a super nice old man that was VERY helpful with the uhaul process. Uhaul webpage is bugged and blocks location so couldnt sigh in and pick up the uhaul.

Christopher G. 
Rating:
5.0

Everything was great

COY G. 
Rating:
5.0

Great customer service

Robert C. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Friendly staff

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Loretta J. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Customer did not leave a comment.

Raymond J. 
Rating:
5.0

Just keep doing what you are doing. Everything was fine.

Roger W. 
No reviews have been submitted for this location.

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