This location deliver great service every time I go over there, the guys at the counter are attentive and cordial. Cow ( kitty cat) is wonderful.Thank you
INGRID O.
Customer Reviews for Moore Rental Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
all good!
SERGIO G.I don't see any way these guys could do a better job!
William Porter A.Tom and Wayne help me out by re-wiring my trailer harness to make the running lights work before I can leave the yard there so, I really appreciate it!
Benjamin L.Efficient service provided for booking, changes. Very easy process to get my staff oved usning uhaul
Aziz A.They were so nice and respectful and funny, I will always rent from that location.
Aleaha F.Nothing that I know of
DESIREE S.Later hours but I know you won't do that. I've been coming here for decades and these guys are always on top in my book. Whenever I need anything. Great seeing you guys again.
David J.Check to make sure the back of the rental truck opens easily. I'm glad I checked before driving off. They had to work on it for about 15 minutes. Otherwise, I would have gotten home and not been able to raise the back to put my things in.
MICHAEL DEWAYNE W.Patience
Anthony G.I don't know. This place should not be an authorized dealer. I made my reservation in February for a 15 foot truck, some furniture pads, a utility and a furniture dolly. They only had the truck (no furniture dolly or pads), forgot to put the utility dolly on the truck, and when I went back to get the dolly, they had rented it out to someone else. It's like they just didn't give a damn the fact that they had none of what I needed. And "well it's not on the ticket" or we'll take it off the ticket" is a crappy salve to a wound like this. I had to secure the supplies on my own, which set everything back. And then you guys had the nerve to charge me a extra day because I was behind. So I don't know how you make that better. I just wouldn't use them as a dealer anymore. Not unless they show an actual commitment to keeping your name intact. End of rant.
Lamonte B.N/a
Jessica M.Charge me twice and didnt have all the equipment I paid for.
CHASTITY T.Everyone was friendly and courteous. I was waited on right away and trailer was ready. I was in and out in 20 mins.
STEVE S.Amazing customer service and continent hours. So many available trucks and variety of vehicles. Quick and easy paperwork and cheap insurance as well. 10/10 would rent again!!!
Aleah R.Not needing to go to multiple locations to find the right equipment.
JASON P.These guys are amazing! The morning I was to pick up my trailer, I decided I needed a 15' truck instead. NO PROBLEM! A very nice 15 ' truck was waiting for me when I got there. I don't rent anywhere else. Period!
William Porter A.Was very pleased with the service and truck
SHIRLEY C.No rental por mes solo por dia esta muy Caro
Gilberto G.Very kind and accommodating
Ella S.Very helpful. Very informative. Knows exactly what I need.
JACK P.Good service
Cesar V.Customer service is outstanding, location is easily accessible and definitely will do business with them again.
LORI C.Very nice guys there.
Jessica W.My reservation was originally at more convenient location (North Richland Hills, TX), which was confirmed via text message before I came to pick up my UHaul equipment. However, once I arrived, the unit was not assigned to my reservation, which resulted me being sent to this location in Arlington, TX. Please make sure that the units are assigned before reservation is confirmed. It did cause me 3 hour delay and loss of productivity.
Elijah Z.Open early, friendly staff and received curb service
DAVID G.Great staff
Bronze H.The alignment was a little off but besides that it was wonderful!
Mary G.Very friendly and quick service
Jordan M.Just make sure the rental dolly is in the back of truck, I was fortunate I purchased one the week prior to me moving. I needed two for the movers to use but it worked out with just my dolly at slower rate.
YUMIKO H.Nothing. Just keep doing what you are doing.
BRULINDA G.Good job. Keep it up
WILFRED O.See my commetns on the orginal review for the Pick Up location submitted today Oct 16th, 2022.
Frederick D.The men were helpful and added the hitch within a matter of minutes.
JEAN L.Extremely friendly and helpful staff.
joseph W.Moore rental was very accommodating. They helped us out on short notice. Thanks
Robert F.the staff was very helpful
DARRELL G.Quick and easy! That's how these guys do it.
Robert C.Very rude staff
Yi H.Bob always takes care of my needs. Thanks.
DOUGLAS D.Changed the location at the last minute because there was not a truck. I had requested a one-day one-way trip and they charged me for a two-way. Much more money than they quoted me. The destination was only 172 miles.
CHARLES G.Awesome customer service!
Susan S.