Customer Reviews for Moore Rental Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Moore Rental Service Inc

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Ken E. on

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LINDA C. on

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No complaints

CHristopher V. on

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Let us drop off at the same place we rented from.

Madolyn E. on

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The gentleman who helped us was very helpful and kind. He had awesome customer service.

Matt G. on

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Overall a very good experience! Staff was friendly and very knowledgeable of their equipment! Will rent from again!!

zhenjing g. on

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good service.

Robert L. on

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Nothing, everything was great!! Friendly, knowledgeable, friendly, and professional. Everything was great!!

Kristy M. on

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Fast check out. Friendly people

Jan S. on

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I called the 1-800 # 2 xs the day before to be sure there was going to gas in Uhaul,or I would move my travel to the next wèkend since there was a gas problem in the Arlington area,I was assured there would be no problem, when I picked up the Uhaul it only had 1/4 tank, I was very upset because I was assured there would be gas in the truck, I am a woman traveling by myself & I was told by your 1-800 call back,not once 2 times on Fri.it would be gased up!.....I am renting again this weekend for the 4th x this month,I hope I don't have to worry again....Moore rental was very nice!

Dawn T. on

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The staff at this location was friendly and extremely helpful.

CORBETT P. on

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3 gas stations were out of gas so I was unable to fill the truck up to the point it was when I checked it out. Even though 3.50 per gallon is extreme, I was will g to pay it. HOWEVER, a 30 dollar "service fee" is ridiculous. It's unlikely I'd use uhaul again.

CORY J. on

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Moore Rental always gives you there full attention. I call to see if equipment is available and they will hold it until I arrive. I've rented there in the past for U-Haul equipment and will continue as my needs arise. Thank you for making very easy.

Shawn O. on

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Love this location!! They are always accomidating and have great customer service!!

HELEN S. on

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Linda L. on

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Bob and Steve were both very helpful. I had never rented a cargo van before, so I was nervous about everything going well. I had a very good experience and was happy with the vehicle.

LORI M. on

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SHERRI P. on

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Sherri P. on

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Sherri P. on

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Faith M. on

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karen m. on

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i lost the return phone# ,then the return was very easy at the little facility in Arlington, TX.

James M. on

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Tammy D. on

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longer hours for drop offs on weekends

John L. on

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Michelle W. on

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PAUL L. on

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LARRY C. on

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A lot better than going to the "u-haul store".

John O. on

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Hiram H. on

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Personnel even helped me to get the car attached on the duly, very helpful staff

Joshua S. on

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Edison Y. on

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Right front tire was not strapped properly on the auto transport. Other than that, excellent!

Jose C. on

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Wilnelia R. on

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Above expectations

Chasidy O. on

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Joel W. on

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LEILA S. on

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I had a long trip and the people at Moore's were both welcoming and extremely helpful. Thank you Moore's for taking such great care of me!

Justin C. on

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Emily H. on

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Donna S. on

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Allan T. on

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No Improvement needed. This locally owned business knows how to treat the customer!

Vivian K. on

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I rechecked my mileage and was charged for miles I did use

James B. on

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Have More trucks available. I overheard your representative have to refer business to other locations because there were none available at that location or at others near by. Commend your personnel at Moore, good people.

Ernest S. on

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If a truck cost $19.95 a day, why did I pay $57.00. I understand about the insurance I got but paying $57.00 was a little too much. The people were great. but the cost?????

Mumtaz A. on

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Very friendly and helpful workers. They assisted with disconnecting the Trailer from my vehicle and showed me what I did wrong so that I will not make the same mistake again.

Marita P. on

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Leroy S. on

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Jameah M. on

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Anquinette O. on

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The 17' truck was very unstable. It was not a smooth ride at all. I couldn't change trucks because I had movers on the way. I was very unsatisfied with the driving quality of the truck. The people at the pickup location were really nice and quick.

BRIAN A. on

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Been going to Moore's for years best place to rent!

WILLIAM M. on

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Rene S. on

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I forgot the wiring plug to connect the trailer wires to my vehicle. the salesman wanted to sell me one. I asked him if I could just rent it, and he said no. If I was a manager there I would have bought and loaned it out whenever the client needed one.

NICOLAS L. on

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Only to find out that the area to drop off was switched to 45 minutes north in a location with extremely heavy traffic which did not give me enough time to get there before they closed. I had to instead drop the rental off at a different location. Thankfully I was not charged extra. Over all the customer service experience over the phone was horrible. Long wait times, impatient customer service reps, and none wanted to actually listen to their paying customer.

Veronica B. on

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Dropped off truck during closed hours, but was pleased to receive my emailed receipt the same day.

Cindy E. on

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Karel W. on

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John J. on

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Awesome customer service. Thanks again Bob. John Jackson

LEE M. on

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rabin b. on

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Great experience. Speedy service

Debra R. on

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Awesome friendly group!

robert w. on

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Moore Rental in Arlington Tx. folks were real helpful, making it a nice rental experience.

kimala f. on

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I dropped the truck at 8:45 pm so the establishment was closed.

Judith N. on

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MARSHA M. on

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Seleste E. on

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This wasn't my original uhaul choice. I had reservations with another uhaul place along with a storage rental the day before. When I went for the uhaul truck they told me the truck was not working. They made reservations for me at another uhaul place about 7 miles in the wrong direction. Not only was I upset they didn't tell me this the day before when I asked about the rental when I was getting my storage. I was upset they didn't care about uhaul guaranteed my rental there or I will get $50. Due to being on a time frame for my movers I had to hurry down & get the truck from this uhaul place the men were nice. They gave me a 1800 number to call about my uhaul guarantee. This was my 2nd time using uhaul & my last.

GEORGE D. on

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It wasn't what I expected but I saw a lot of equipment that I would rent to do projects around my house.

KEVIN RUSSELL P. on

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Very bad customer Service and Communication

Lucy N. on

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Jason D. on

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Ramon L. on

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tom m. on

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Donald J. on

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kimberly j. on

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The Gentleman was wonderful.

Tony g. on

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Leroy D. on

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Charles N. on

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Nice folks to do business with.

Kerry H. on

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The customer service at Moore Rental was excellent. Employees were courteous and helpful and handled things quickly and efficiently. Good Job!

Bill Porter A. on

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Once again, my buds at Moore Rental hooked me up with a truck fresh out of maintenance and ready to roll. Most U-Haul dealers are good, but these guys are awesome! I rent my trucks and trailers ONLY from Moore Rental!

TRACY W. on

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They need to do inspections on the trailers tires when the return before allowing people to use them.

Phil C. on

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HAO L. on

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Gerald S. on

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JUSTIN J. on

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Tim M. on

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People at Moore were polite and professional.

STEPHEN B. on

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Mark T. on

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richard m. on

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stephanie g. on

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Excellent service!

DENNIS KRAMER S. on

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Dan B. on

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Steve Barnes at Moore Rental was very professional and got my trailer hooked up and ready to go very quickly. He and his team made sure that all lights and safety equipment were working properly. A very big thank you to him.

Tim P. on

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Keith B. on

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susan b. on

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HAROLD G. on

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Nice friendly people like these help make the community home. I wish i lived closer to give them more of my business. I drove to the wrong store accidentally and I was glad to receive guidance and kind words from the other store about the Moore staff. Great experience from the counter to the help with the trailer.

Katie C. on

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Friendly and good service.

NITA T. on

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Customer did not leave a comment.