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Patrice A
Customer Reviews for Moore Rental Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My U-Haul rental experience was great. The customer service rep took time to explain in detail the fees, insurance and returning the truck after hours. Would highly recommend Moore's U-Haul on Division in Arlington, TX for you rental needs.
JEFFERY PCan't think of anything
Eileen DExcellent
TONG CTruck was almost brand new! The guys at Moore had it ready to go when I came to pick it up and got me out of there in less than ten minutes. Same time frame with the drop off. This is my go to U-Haul place and I will never go anywhere else. FIVE STARS ALL THE WAY!
WILLIAM PThe staff was super nice and helpful. Their customer service was top notch! They even called me when I walked away without a few boxes that I had purchased. Thank you for having them!
DAWN GGreat!! Everything was great!!
ROBERT LEverything was great
LAWRENCE SNothing
RICHARD BGreat guys at Moore Rental Services. Would go there again.
ERIC JI went just shy of 10 miles in the truck and put $15 in the the tank before returning. This location then charged me almost an additional $10 for 2.3 gallons of gas. $15 (5 gallons) well covered the 10 miles I drove.
Autumn LVery helpful and friendly group at Moore Rental Service!!
TIMOTHY SThis place is amazing! Took me maybe 10 minutes to get my trailer hooked up and even less to unhook it when I returned! And the guy who did the hook up and unhook was genuinely happy to help me. He even asked about my trip and how the trailer performed- Try that at some of the larger stores.......
WILLIAM PI love the guys at this unit, always kind and courteous
VINCENT HOnly one person working at counter creates backlog
DONALD FConvenient location. Helpful and friendly staff. Keep up the great work.
GREGORY SThe ONLY place I rent from. These guys are GREAT!
William PI prefer to work with Moore Rental and have never had a bad experience.
LORI CVery friendly customer service.
KEVIN BNo problems whatsoever. Well done again folks! As simple as it gets, that is arranging for the rental and its return. Thank you all!
WILLIAM BRude customer service I checked in online and they cancelled my reservation. He said that didn’t apply to them .
REZA GLocation is a 24/7 drop off so didn't interact with anyone. Dropoff was easy.
ROBERT HTruck is very old and rickety. Brakes and steering are really loose. I’ve rented from this same location before as well as other U-Hauls. The last couple rentals from this location have been subpar.
EDWARD CEnd of discussion
OLUBUNKUNOLA KOwner was very helpful getting 5 x 8 set up.
CRAIG DGreat customer service
WILLIAM MVery nice
Martha SMoore is great. I’ve used them twice recently. Jason is a rock star.
WEICHEL WExcelente atención, me ayudaron mucho con el idioma, gracias
LUIS SThough closed on Sunday, location and drop off was easy.
MAXINE PThe yard guys brought equipment out took a photo of the trailer hitch and walked away, there names are Alex and Robert. Rude and sharp with attitude, the owner and other inside guy both were nice and helpful
STEPHEN HNothing. Everything was exactly as advertised
NICKLAUS RThank you so much 🙏 definitely will come back and recommend. Fast, kind and helpful ☺️
Kara AI order a dolly to do some of my moving they charged it and was never provided.
CHRISTIAN SThe fenders on the auto dolly were still damaged from previous rentals and the brake/turn signal on the passenger side fell out of its housing, I had to secure it with packing tape to make the trip from Texas to Illinois, so other motorists could see me.
Rich MExcellent service
LUIS RGreat help, quick and efficient.
Ginny HI love this rental agency. They always are well stocked, helpful and always ensure you are trained on how to operate the rentals.
KEITH HThe truck was making a noise when you give me gas a lot of rally noise but it was okay it got the job done thank you
RONNIE HVery knowledgeable and friendly. Helped with everything
Mary KVery personable and friendly. Great sense of humor. Very pleasurable to do business with.
Mary KThank youMr. Moore!
ALEX TNothing
SHIRLEY LThe site was closed, but did offer 24hr drop-off.
KYLE DIt was a great service. The vehicle was ready very quickly.
SILVIA JAll was good 👍 😌
ANTHONY EMoore rental personnel are courteous and efficient.
Russell PUploading rhe pictures if you return the rental early.
Leslie KExcellent personal service and genuinely cared about my safety
Eric NOutstanding the guys were friendly and helpful was in and out no wait time on a Saturday morning
Otis TThe guy that helped me he was very polite and I wish him the best in life because he is a really good person and he has very good customer.Service skills and I will recommend him to everybody. Thank you so much.. May you and your family be blessed.
ROSHELLE B