Customer Reviews for Moore Storage
(U-Haul Neighborhood Dealer)

392 reviews

6980 Old Hwy 31 N   Gardendale, AL 35071

(205) 631-6541

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/16/2022: Closed

Services at this Location:

Contact Us

(205) 631-6541

6980 Old Hwy 31 N
Gardendale, AL 35071

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/16/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Outstanding customer service!

Charles M. 
Rating:
5.0

The whole “you may or may not get the equipment you need from where you need to pick it up” experience is stressful. Other than that no complaints. The dealer i used was top notch.

Sean L. 
Rating:
4.0

Customer did not leave a comment.

Gregory A. 
Rating:
3.0

Be honest with people. I was not told I would be charged mileage, only charged was a flat fee of 29.95/day. 2 gallons of gas was charged to me. The fuel tank had exactly what I left with. 2 gallon of gas will not move the needle. These people are not honest!!

Johnny M. 
Rating:
5.0

Customer did not leave a comment.

Braxdon D. 
Rating:
5.0

Everything was great. I do wish someone would create “flexible insurance” - where you agree to pay for insurance but only if you have an incident and need it.

MARY M. 
Rating:
5.0

They were GREAT and the Teresa was so helpful! The truck size was perfect great!

susan B. 
Rating:
3.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Nice folks.

Cathy C. 
Rating:
2.0

Hours listed weren't followed, salesperson didn't even bother to walk out to the truck to do any instruction or walk-around to mark off existing damage

Ivan D. 
Rating:
5.0

Not their fault but there was an old crack in the windshield and it wasn't noticed. Also those trucks ride horribly uncomfortably.

Caleb C. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

CRISTOPHER W. 
Rating:
1.0

Over charged me

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

DENISE H. 
Rating:
2.0

Working dolly for appliances . Correct invoice for equipment we actually used.

jalessia W. 
Rating:
5.0

Customer did not leave a comment.

KEWAN B. 
Rating:
4.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Have what I ordered there on the property. Had damage to items because you did not have the blankets I needed for the move.

matthew C. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK G. 
Rating:
5.0

Customer did not leave a comment.

MELANIE O. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

dawn J. 
Rating:
2.0

Customer did not leave a comment.

ROSA M. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
2.0

The man I spoke with over the phone was friendly. He said someone would be at the gate to assist me. No one was at the gate. There was a code entrance. I called the same number for assistance and another man answered. He said to leave the trailer alongside the road in front of the fence. This was very inconvenient as there were several trucks already parked along the road and the remaining places were muddy from rain. My first attempt at parking failed as I would have stepped into thick mud. I had to pull forward into an adjoining road and back the trailer in a tight turn onto the road to turn around. I then saw no choice but to park the trailer in the mud. This place has the potential of being a favorable drop-off if customers were given gate access.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

DARREN S. 
Rating:
1.0

I was held up 35 minutes because the person that was the only one that can do that job wasn't there on time. There was a constant relay between the man that was there and somebody on the other line bouncing back information as they asked me. I was under the impression that when I did my online check-in did it sped up the process. This is some kind of backwards business where the computer doesn't even workAnd the only person that can do the job shows up if they want to. This place sucks

JOHN B. 
Rating:
5.0

Always friendly and nice... Love renting from them

STANLEY S. 
Rating:
5.0

Customer did not leave a comment.

antonio A. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

Michael U. 
Rating:
5.0

Super nice people. Pleasure to do business.

Kevin G. 
Rating:
5.0

Better compensation for not having trucks available and having to go way out of the way. Glad to have found the Gardendale site. Nice people and place and accommodating. But put us hours off schedule and out of the way from our original pick up place on west valley ave. Although they were very nice at that site. Both places did all they could do to help and compensate. The corporate company itself could've been more helpful and forgiving.

EDWIN S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
4.0

Customer did not leave a comment.

Barbara T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

JANET R. 
Rating:
5.0

Customer did not leave a comment.

JUDY T. 
Rating:
5.0

Customer did not leave a comment.

TOMMY G. 
Rating:
3.0

Customer did not leave a comment.

DUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

BOBBY B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
1.0

I put gas back where it was when I picked it up. They charged me and didn't tell me. It was just above 1/2 tank I put it back just above 1/2 tank.

Billy G. 
Rating:
5.0

Customer did not leave a comment.

jazlyne M. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

GAIUS G. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S. 
Rating:
5.0

Customer did not leave a comment.

DANNY W. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Customer did not leave a comment.

SIMION W. 
Rating:
5.0

Customer did not leave a comment.

larry B. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

joshua J. 
Rating:
5.0

Customer did not leave a comment.

larry W. 
Rating:
5.0

Customer did not leave a comment.

anthony R. 
Rating:
5.0

Customer did not leave a comment.

SHIENA W. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

chad A. 
Rating:
5.0

Customer did not leave a comment.

linda S. 
Rating:
5.0

Customer did not leave a comment.

traci B. 
Rating:
2.0

Fix your online booking and I waited 45 min with your online help line the longer young lady was okay but her manager was rude just trying to get us off the line saying okay it sounds like you're close to being done I'm going to go now I told him know we need help mentally hung up on

Robert S. 
Rating:
5.0

Very friendly staff. Ease of pickup and dropoff.

John R. 
Rating:
5.0

nothing

alan H. 
Rating:
4.0

Customer did not leave a comment.

Shirley C. 
Rating:
5.0

Customer did not leave a comment.

Roderick H. 
Rating:
5.0

Customer did not leave a comment.

randi A. 
Rating:
5.0

Customer did not leave a comment.

jeremy F. 
Rating:
5.0

Customer did not leave a comment.

JOE A. 
Rating:
5.0

Customer did not leave a comment.

Jonathamn C. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

russell N. 
Rating:
4.0

Overall ... good service. But, the equipment is way overpriced. 2 days for a 6' x 12' trailer should NOT exceed $50 TOTAL.

ROBERT M. 
Rating:
5.0

We ordered our U-Haul from a different location, showed up, and it wasn't there. Super disappointing especially when we needed the truck ASAP. Fortunately, we were able to get a different truck (much larger than what we wanted), but it worked out. The location we ended up in was great though, great service, and great people.

Robert S. 
Rating:
5.0

First time at this uhaul. Very nice ppl and will be the first place I go to for a rental. Thank you!

TONYA H. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

I was very satisfied give Teresa a10

bridget B. 
Rating:
5.0

Wonderful service.

OLIVIA L. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
2.0

Be honest with your pricing. Also, the driver's side mirror is loose and kept slipping to where it was pointing down at the road. I had to keep the window down the whole trip (3 hours) and continuously push the mirror back up. When I parked the vehicle on the road out from, upon return, as instructed, the padlock on the back of the truck was not in working condition and I had to call the owner at home to report it. She said it was no problem but I knew I would be charged for anything that was stolen out if the back. It caused me a lot of undue stress.

LEE G. 
Rating:
3.0

Trailer leaked. Some of the cargo got wet. I had to wait about 45 minutes to get the trailer in Gardendale. Drop off was easy.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

not a thing lady was nice and i was in and out qwickly and return of trailer was easy

Chris A. 
Rating:
5.0

Clean = yes ..Truck needed tune up I think .. the engine light stayed on. But .. it started and ran good after a shaky warm-up. .. engine light made me worry about having to tell my paid helper to maybe try again some other day .. but the truck DID VERY WELL. Will rent there again.

David W. 
Rating:
5.0

Customer did not leave a comment.

amy H. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

micheal B. 
Rating:
5.0

Customer did not leave a comment.

michelle T. 
Rating:
4.0

Customer did not leave a comment.

Phillip P. 
Rating:
5.0

Nothing. The attendant was very nice.

Hugh W. 
Rating:
5.0

Customer did not leave a comment.

Lacey H. 
Rating:
5.0

Customer did not leave a comment.

ginger W. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
No reviews have been submitted for this location.

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