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Sunanda D
Customer Reviews for Moores Store All
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Someone at the site on weekends
Michel DMy U-Haul experience was so negative. The unit was dirty and I was told by the agent in Hannah that I’d have to clean it out or I would be charged I was given the wrong size of truck. They didn’t have another when I went to pick it up. Last year I moved from Devon to Hannah and paid around 500 for a truck this year. I have moved back 10 months later and I’ve paid over 1000. The truck leaked. My mattresses are now drying the person before me did not sweep it out, so I’m going to have to clean mud off the wet mattresses. Check engine light came on. The unit is not doing did not do well revving engine. Cost me over $225 worth of fuel and then when I got there said that I hadn’t done the same amount of fuel so I was charged another $50 For my review, I will say that I feel totally ripped off. I will never recommend U-Haul and it was one of the most negative aspects of my move.
sunny cNothing to improve! Gary is amazing
Kurt ANothing to improve here! Garry is amazing
Kurt AAlways a pleasure to deal with Gary at this location. Vehicles are clean and in great shape and Gary is fantastic to deal with.
Jill LOutstanding service would recommend to anybody very helpful and knowledgeable
Christopher VGary got me on the road fast
Paul HNothing! Excellent service and Equipment, friendly, on time and very helpful
Quentin JGary had the truck ready and I was on the road in no time.
Paul HKeep up the good work
Anthony MGary took care of us like a pro, I will use the location at every opportunity
Paul HIt was a very good experience to deal with Gary in hanna and with uhaul
rob cPerson wasn’t there to hand the keys over.
Sunny CThis location is terrible to access and return equipment. Staff are good but overwhelmed when trying to serve more than 1 customer. I’m buying my own trailer so I never have to endure this confusion again.
Wayne KCan’t ask for better
Dean OThe truck i rented needs new windshield wiper blades
Paul HMy vehicle was ready and clean as a whistle. The gentleman who runs the location friendly and efficient. I was to return the truck at 4:00 p.m and I pulled up at 3:55 and he was waiting for me. Punctual, friendly, efficient. It was a great experience
Jill LDid an after hours drop off. The owner was very friendly when we spoke on the phone. Dropped off the truck and keys. This does not make up for an overall horrendous experience with u-haul however.
Shawn CGarry often only has one truck available. He needs more trucks so that there is a selection.
RODNEY BThere was a delay in pickup at the desk. I did the online check in but the computer at the location did not have any of my info.
Paul RPerson was 45 minutes late for drop off which made me have to push my plans back for the whole day
Margaret SAlways dependable, I like Garry Moore, such a pleasant man to deal with.
Louise LRented a car haulier as driving across Canada with it two tires. The belts were showing in the tires had to stop in Winnipeg for two hours to get tires. This should’ve been maintained by the U-Haul company.
Jim AGood luck Hanna location never open
Trevor MHad to trade trucks in Calgary, and the truck they gave me leaked a lot of water damage by the time we got to Halifax. Very disappointed
Charles WAbsolutely amazing, went above and beyond!
Jeramiah CMake sure al lights work before you rent it out Ours didn’t it took them 3-4 hours to fix it before we where able to use in that’s not vary good paid over $800 for 5 days for that kind of money I would expect it to be road ready
abe pDoor was locked early in the day when dropped off, no one inside.
Cody FGarry was great to deal with
Jerad WGreat customer service. Gary made the experience comfortable. Corporate uhaul could learn from him.
Derek HGarry who runs the Uhaul in Hanna does a great job and will do extra if needed for anyone.
Cory AFor the first time ever, I didn't have to drive to a different town to pick up my uhual! I did book it a day before I needed it to make this happen though.
Jennifer SThis location was very Professional
PAUL ORemote drop off was super convenient.
Mike HNot having the booking done that I called about 3 weeks in advance, left me paying for a larger, more fuel consuming truck that wasn't even half full of belongings. I am VERY unhappy with that.
NICOLE EVery nice man.
Juan PCouldn't wish any better service .
John EGary Moore was very helpful in the rental of our U haul for our move.
WENDY BHe is trying to get my deposit back and was great to deal with and he even said that they screwed it all up.
Cory ANothing everything all right
Asma AYou couldn’t ask for better customer service than what we received from Mr. Moore. Everything from his friendly demeanor on the phone, his patience with all our questions, and his flexibility on scheduling made for a perfect experience.
RYAN BThere was kms added to make foe driving to that location but I should of had a better deal for the inconvenience of driving there and back with it.
BRIAN SGarry is friendly and accommodating :)
Patricia RI was supposed to pick up at 2pm but the guy was in a meeting. He ended up not coming until 2:45. Then his computer wouldn’t allow me to upgrade my booking to a larger unit and it took forever to get it figured out. I didn’t leave with the trailer until 3:15. The guy was very friendly and offered a couple complimentary days for the lateness, but it still threw a wrench into a very busy day.
Leah TAlways friendly service. Willing to assist to make our transaction pleasant and ready for the move. Nice way to begin the drive. Thank you
morriss BGary is Great!
Lorne PAs for renting from the place in Hanna Alberta. Mr. Moore was very accommodating, however the Truck had a check engine light on and when i contacted uhaul customer service, i got basically nowhere, told not to worry about it. Plus the yruck shook terribly at any speed over 60 mph, it was extremely incomfortable to drive, and my hands ached from the constant vibration. We had to soend a night in a motel, which we had not planned and we bore the cost, when the check engine light was concern, it least to me, however not to uhaul. Will probably not use uhaul ever again after 40+ years as a client, we have rented Many times in the past, with good service, but that obviously was in the past!
kelly rThis was not the pick up location. The location in Calgary said they did not have my trailer even after it was confirmed the day before. The delays in pick up and confusion, plus the extra driving and lost time were a major problem to our moving plans, This is my 2nd experience with Uhaul and both have been extremely poor.
Craig RMy only complaint is that we had to drive an hour with a second vehicle to drop off the equipment in Hanna when the U-haul in Drumheller is 2 blocks from my house. I am only being reimbursed $50 for the two hours out of my way drive and extra time. Not cool guys.
Joshwa Feverything in this process was stellar - Gary was very accommodating and friendly :)
Patricia RGary is very friendly and accomadating!
Tammi H