Customer Reviews for More Than Vacuums
(U-Haul Neighborhood Dealer)

63 reviews

1802 S Havana St   Aurora, CO 80012

(303) 369-0560

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(303) 369-0560

1802 S Havana St
Aurora, CO 80012

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

N/A

Meseret N. 
Rating:
2.0

Very time consuming pick-up, wrong key in lock box, inability to multi task through app, slow response time from agent

James B. 
Rating:
5.0

Customer did not leave a comment.

ALLAN C. 
Rating:
3.0

You directed me to a location that I did not book through. It added over an hour to my drive to and from the uhaul location.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

JEAN R. 
Rating:
4.0

I have added a dolley with my order but it was missed. I have added this point at the time of return process and requested a refund but it's yet to be processed.

Kumar K. 
Rating:
4.0

They were closed when we returned the truck. I wish that the rate they gave me over the phone would have been what I was actually charged.

DAWNA G. 
Rating:
5.0

No stock on hand trucks and furniture moving equipment.

ANDRE D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
3.0

The mobile app was a horrible experience. I will not recommend uhal to anyone becauce of the app. I will find another way to move, i will not use uhal again.

Desaray G. 
Rating:
5.0

Excellent customer service, very professional.

BRYAN H. 
Rating:
5.0

Very helpful staff

VICKI B. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
3.0

Just be aware of the $20 fee they charge you if it is returned after hours

Kevin S. 
Rating:
3.0

Customer did not leave a comment.

BRENDA W. 
Rating:
5.0

Customer did not leave a comment.

JAMESON P. 
Rating:
4.0

Customer did not leave a comment.

Natasha R. 
Rating:
4.0

Customer did not leave a comment.

Craig O. 
Rating:
1.0

The gentleman that helped me did a terrible job and charged me a 25 dollar fee for something that I did not do. He also was very slow and took 30 mins to check out the vehicle after I had already checked in and input my info days prior. It was a horrible experience and I don't think I'll go there again or use u haul again.

Cindy L. 
Rating:
1.0

My vehicle had 2 tires blown out in 2 days while just driving the city. The vehicle was not safe to drive. When the second tire popped on the second day the roadside assistance had to go buy another lugnut because the one on the tire was so badly stripped the tire only had 5 lug nuts and not 6. Resulting in a unsafe vehicle. The customer service was awful. I called and the guy made a point that he's never heard of two tires exploding on a vehicle so there for he gave me a number to management and didn't fix the issue. Never discounted it for having to wait hour of my time for a roadside assistance person nor did he ever even make it a point to have me in a safe vehicle.

Hannah C. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

ronnette T. 
Rating:
1.0

Customer did not leave a comment.

NATIA H. 
Rating:
1.0

They did not have the trucks we reserved ready and sent us to a haul down the street that was far more rude about helping. The vacuum place did help get it figured out to the extent that they could.

DEMI M. 
Rating:
2.0

The staff thought that we were someone else that was returning the truck late and instead of asking who we are they came out saying we F'd up there schedule because we were returning the truck late but we were almost 30 minutes early. Customer service was nonexistent!

Stephanie B. 
Rating:
5.0

There ought to be a system were trucks can be washed before turning vehicle over to customer. If not apply a small discount to the customer. Make them feel good.

JAN H. 
Rating:
5.0

My truck was not there on time. I had to wait until the next day to get a truck. This cost me money because I had to pay my helpers for showing up. The truck back roll up door was very hard to open and close and the passenger side had no blind spot mirror so changing lanes was scary dangerous.

RAYMOND J. 
Rating:
5.0

Customer did not leave a comment.

Muhammed M. 
Rating:
3.0

Customer did not leave a comment.

Katie H. 
Rating:
5.0

In soo thankful the customer service is really friendly absolutely I recommended this location to my family and friends

RICARDO M. 
Rating:
1.0

I was charged a cleaning fee for a truck that was dirty when I picked it up. I took pictures of the cab that had mud and dirt all over, I documented this via the U-Haul condition process. Additionally, I was charged $40 for 2 missing furniture pads. I ultimately never used the pads, therefore if 2 were missing then it was from the location not supplying them. I have used U-Haul for many years in the past and have never experienced a situation like this. This location is dishonest and takes advantage of customers.

Daniel P. 
Rating:
3.0

Customer did not leave a comment.

ronnette T. 
Rating:
3.0

They didn't tell where to drop off

PAUL C. 
Rating:
2.0

Check in was not contactless

Lily H. 
Rating:
3.0

Customer did not leave a comment.

VICTOR J. 
Rating:
3.0

I returned the vehicle a day early and he charged me 20.00, I thought that was crappy

TONY W. 
Rating:
1.0

I was charged for a dolly and blankets that I never received. Please refund the 17$ charges. Disappointed in the experience. 3035053994 ianhunterharold@gmail.com

Jacob B. 
Rating:
3.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

bring more equipment to this location

Patrick M. 
Rating:
5.0

Víctor was awesome and a true people person. I would recommend anyone to go to this facility.

MICHAEL P. 
Rating:
5.0

Everyone was extremely helpful and professional. Victor was especially helpful when there was some confusion re: another reservation that I kept getting automated text messages for. Definitely will use them again.

DEVON A. 
Rating:
5.0

Thank you again.

dameion M. 
Rating:
5.0

The gentleman that checked me out was wonderful! This was the first time that I actually feel like the Uhaul representative actually cared. Great sense of humor, attitude, knowledge and professionalism combined.

Joseph S. 
Rating:
5.0

Excellent Customer Service

Enrique N. 
Rating:
1.0

I scheduled to pick-up a truck at 7am. After over an hour on the phone I finally got an answer. Uhual made a mistake and never notified me that my rental wouldn't be available. I couldn't pick up the truck until almost 10am. You also charged me for a 20' truck when I requested a 17' this $10 still hasn't been returned to me.

JOSEPH R. 
Rating:
5.0

Victor was great. Van and equipment were clean. Perfect experience.

CHRISTOPHER H. 
Rating:
5.0

Way more helpful then the pickup location.

JORGE A. 
Rating:
5.0

Was great!

Mary E. 
Rating:
5.0

Great service and nice people.

ANNE R. 
Rating:
5.0

Process was easy to check out/return equipment.

Manuel D. 
Rating:
5.0

Customer did not leave a comment.

Clint J. 
Rating:
5.0

Very polite, nice, and knew the product.

ANNE R. 
Rating:
5.0

Make sure you continue to demonstrate excellent customer service.

WILLIAM I. 
Rating:
3.0

I selected the online check in process and while I could do nearly all online. This place made you come inside and wait for someone to help you with to receive the key. They have the lock boxes outside, they just went using them. It was a frustrating experience being that I had to wait for a vacuum service tech to finish with his customers prior to being handed a key (literally just needed the key, the rest of the pricees was completed online).

ISAAC D. 
Rating:
1.0

Customer did not leave a comment.

Brigid G. 
Rating:
2.0

The U-Haul 24/7 app does not work at all. I Was on hold and talking to U-Haul customer service for over four hours to pick up vehicle and drop off due. In addition the vehicle engine oil was at 0%, and did not drive well. We did not feel comfortable renting this truck, so returned it a day early. The registered vehicle mileage was not consistent and presented more challenges. this was a horrific experience and absolute waste of time.

John C. 
Rating:
5.0

Include a dolly

JOVAN N. 
Rating:
1.0

Customer did not leave a comment.

NELSON S. 
Rating:
5.0

Customer did not leave a comment.

Kegor C. 
Rating:
2.0

I was charged for half a tank of gas because the initial gas level was incorrectly recorded. I took pictures of the gas level through the app upon receiving the vehicle but somehow that didn't get recorded. I only drove 8 miles total and refilled a gallon and a half of gas which more than covered what I used. In addition to that I was charged for an after hours return fee when I personally handed the keys to the representative at the store. When I've used uhaul in the past they would record everything while I am still at the store but the representative told me I was good to go as soon as I gave him the keys. I guess that's my mistake for trusting he would take care of everything.

Adam N. 
Rating:
2.0

They added a couple of charges to my bill: I rented a pickup for 2 hours, had it 1 1/2. Added the $10 insurance and did not make any purchases Was billed $20 "After Hours Service Charge" and $5 Sales Item. When I called them to inquire I was told that U-Haul does the billing charges and they have nothing to do with it. I had to call U-Haul Customer service where a very nice woman helped me. She actually told me that it was the location that put those charges on there, NOT U-HAUL and she had to call the manager, who told her The woman, who was very nice, had to call the location and speak to the manager who told her that the after hours charge was for parking the vehicle in the wrong spot. First of all we parked it where the sign said "Drop off rental vehicles here". 2ndly we told them we parked it there. 3rdly no one ever said there was a $20 charge if you happen to leave the vehicle where the sign told you to leave it. I was, in the end, sent a receipt for the full $25 refund but I would not recommend anyone go to these people unless you have time to waste on the phone (50 minutes it took me while I was supposed to be working) and if you don't mind doing business with dishonest people.

MARY C. 
Rating:
1.0

They didn't have the equipment (furniture dolly), and I was told to go to a different U-Haul. If I order a truck and a dolly, and the dolly isn't there, it's my responsibility to go to another U-Haul location? I have rented at this location twice, both times terrible. I am renting from a different company from now on.

SCOTT A. 
No reviews have been submitted for this location.

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