Fast and easy
GARRY L
Customer Reviews for Morgan Trading Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly quick service on a Saturday, drop off was a breeze
Edric KThey were great. Thanks!!!
DONALD GInside the vehicle was clearn. Outside was quite dirty but not unexpected given the weather lately here in MI.
David DWorkers were nice at first but then very very unprofessional and rude. When I returned the equipment I simply asked if they'd like me to bring in the dolly and they said that's up to you all snobby and then I said I will, so I went to grab it and when I came back they had the doors locked and light off. It was 5:40. They close at 6
RYAN AI used the car hauler it worked great, but I would be nice if there were more available in my area. Other than that I had no problems
JOHNATHAN BI understand it was not uhauls fault. However I was told I would have a vehicle at a certain time, when I arrived there was no vehicle. Told to come back in 45 minutes still no vehicle. Waited about another 40 minutes so was over two hours later. Was told that the rate would be discounted and was not. Went to drop the vehicle off at designated location and was told they no longer deal with UHaul and I had to go to the drop off location in houghton lake. The vehicle was great and met our needs, the people were pleasent other than those at ace hardware in houghton lake. however there was no discount for the issues and the delay in picking up the truck as promised.
Kelly HWhile I cannot recommend renting a truck from Uhaul, the trailer rentals are very reasonable. Again the staff at Morgan Trading are the best that I have seen. Really appreciate the atmosphere they have as well as how much they are willing to work with you
TIMOTHY CThe two ladies who assisted me with the pickup and return of the enclosed trailer I used were very kind , knowledgeable and helpful and it allowed my time spent at there facility to be quick and efficient . Thank you D. Gibson
DONALD MGreat service and friendly people.
PAUL DNothing needed!
PETER RSuper. Easy rental, would definitely go there again
GREGORY AThis is the second time I have used this location. Quick, efficient, and friendly staff. Very accommodating to your needs
TANYA SQuick and easy. Very friendly.
ROGER AThe employee who took care of me was very polite, she met me outside the office as I was early on my drop-off time, I was there before the store opened and she still helped me. Great service! Thank you.
JOSEPH AMake it faster to pick up. I reserved it the day before I picked it up and they took all my information then they had to do it again when I picked it up.
DAVID WEasier way to get keys for truck. It took us over an hour because of the program you have set up to get code for the key box.
Bill LAll super
RENEE APick-up location was great. However, U_Haul corporation would get a POOR rating. We reserved a truck in advance. We assumed you would get it to the pick-up location. A day and a half before we needed the truck you called and said it would not be at the pick-up location. You suggested we go to a different location, 80 miles away! We had people lined up to help load up here and other people lined up at our destination. We had people lined up to milk the goats while we were gone. Your failure threw our days into a tail spin. I know that the small print always says that you are in control. I doubt this comment will improve things for the next customer.
KENNETH ENothing , everyone was very helpful, and friendly
MICHAEL LKeep up the great work!
JOHN AKenzie was a huge help, professional and welcoming.
ROBERT WBigger signs
KORBIN SHow is it that I can get a trailer at one location, drop it off, wanted to rent another and they say that they won’t allow me to get another???? Really put me in a bad spot when I’m dealing with an out of town wedding!!!!! I will not use u haul ever again…….
KENNETH KGave me the oldest trailer on the lot, which really gave U-Haul a bad look and the gentleman that I rented from same as if he did not want to rent the trailer hooked up and didn’t tighten it with a little forest to make sure that it didn’t bag off when I got down the road I had to re-tighten it, but they were kind enough to let me drop it off after hours.
TERRY ANeeded a wrench to change the hitch ball , and the folks there were spot on with a wrench .
DARIN LMorgan Trading Staff were super friendly and helpful! Truck was spotless and ready to roll as reserved! Thank you!
ROBERT GParked the trailer and immediately had help with inspection and final statement. Friendly and quick.
Karin SGreat staff I asked to move my pick up date and they had no issue helping me out. I wish there was a plan where there were more miles available cuz I told them I had to drive to Cheboygan and then to Detroit area and I went about 400 miles over which is alot of money to pay to get stuff from your Mothers house who just passes away a week earlier.
gary bProfessional and friendly staff
Kirk SVery friendly workers. They both made everything so easy. I definitely will come back to this location for any moving services. Thank you so much for helping my move easier and happier.
Rebecca RGreat friendly service!
Mike Cneed a little bigger Uhaul sign out front is all.
Thomas HWe’ve used this location 2-3 times. Nice people, very pleasant. Trucks are always clean and in good repair. Suggestion: always fill the gas tank before customer pickup. Our most recent truck had less than 1/8th of a tank when we picked it up, and we were supposed to return it with less than 1/8th of a tank. That’s just about impossible to guesstimate, and so of course we spent more on gas than we should have. The $6.00 credit we were given up front didn't cover it, just sayin’. Also, they didn’t have all the blankets we ordered (ordered weeks in advance).
Brenda PMake it easier to do a return on your website. It took a long time to figure out how to get into the return part on line
JOHN LThe trailer was great made it very easy to load the car and haul. I will use you again when needed
FRANK SThey did not help me hook up or unhook the trailer. Help me verify that the lights worked. I had to do it. The trailer had debri in it from the last user. The door was damaged and would barely latch.
James HInformation provided at location was different from what we saw online when making the reservation, and from what we were told at drop-off in Pittsburgh.
Brenda PThe truck that I rented was from Arizona and had summer tires which are completely inadequate for Michigan winter driving I ended up being stuck in the snow for over an hour of my rental time, I highly recommend that any truck sent to Michigan be immediately fitted with snow tires.
PAUL WGreat Customer Service!
MTC MDesk worker was friendly and very helpful.
Dr JHow quickly they responded about not having a truck available that I had reserved. They went to Waters, sent their employee to get it and then I was only I was charged for a 15' truck when I actually got a 20' truck when was not available. They sent their employee from Gaylord to Wayets to get the truck. The larger truck us to get everything in one (1) trip. They were extremely sorry for the error a d responded as quickly to getting it corrected because J had reserved the 15' truck two days prior. I would surely recommend them and most likely will use the myself in the future. Pat Johnson
PATRICIA JVery nice and helpful
kendra hI will never rent from Uhaul again. Prices are ridiculous high compared to other truck rental. I was in a situation where I had no choice and Uhaul as a corporate company takes advantage of that. Brutal business tactic make for bad companies
tim cVery nice to do business with. I would recommend them to anyone.
BARBARA HDon't lie to the customer, call and yell at them, or charge them extra for gas that was never in the vehicle.
Justin HInterior was dirty as was inside the box. No windshield fluid reservoir was empty. I put some in
timothy vBe clear about deposits and when and how they will be received.
Karolei DProfessional helpful staff that explained the error to me in my contract and informed who to contact to get it resolved.
Carman CLocation was difficult to find as the only sign out front was a roughly 24"x 30" metal sign staked in at near ground level and amongst other much larger/flashier signs advertising the other products or services the location must offer. I drove by the building 5 or six times before finding it , causing me to be late for a different appointment
Gregory ONothing it was well maintained
Eugene CI Would Not Recommend Going to this Location Unless you Have 3 Hours to Pick up a Key in Order to get into your Truck.
jack sOrganize the drop off area better. Not enough room to safely drop of unit.
philip hCan’t think of anything
Robert B