Great people that run the store!
Matt P
Morgan Trading Company
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gaylord, MI 49735
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Location was ok however my experience with the U-Haul app was sub par. I used the app to check in with photos of my license and then had to repeat the whole process at pickup. Photo upload was very slow and required multiple tries without confirmation of success. Certainly degrades the pickup and return process to the point where I would look into competitors for my moving equipment needs.
Caleb AThey asked me to do a load share, didn’t tell me how much it would weigh. Pretty sure they upgraded the truck from a 15ft to a 26ft just to haul the trailer down, they told me they had no 15ft trucks available but when I picked up my 26ft there were 15ft trucks in the lot. Never gave me any fuel reimbursement for the huge truck. Trailer got a flat and put me behind a whole day. I had to get an unplanned hotel room, as well as cancel a flight with no refund and book another with no reimbursement. I also missed my wife’s birthday because of the delay. Customer service said they would issue a full refund for all of the issues I had to deal with. Opened a case and then closed it with no refund before even contacting me like they said they would. Extremely unhappy and I will not be using them in the future unless this is resolved as it was discussed. Also pretty insane they let non class A drivers drive an about 50 ft truck and trailer across the country with no previous experience.
Eugene PWill be our go to place when we will need to rent U-haul in the future b
DAVID CGreat customer service!
Thomas C