Customer Reviews for Morris Auto & Truck Service
(U-Haul Neighborhood Dealer)

75 reviews

3820 N 27th St   Lincoln, NE 68521
(Between Cornhusker HWY and Superior Street)

(402) 464-8133

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 12/22/2022 - 12/25/2022: Closed

Services at this Location:

Contact Us

(402) 464-8133

3820 N 27th St
Lincoln, NE 68521
(Between Cornhusker HWY and Superior Street)

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 12/22/2022 - 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Walt C. 
Rating:
5.0

Customer did not leave a comment.

Zchodae W. 
Rating:
5.0

Everything was great except for the corporate customer service rep we talked with on the phone when we were trying to return the truck with the online system. She was no help whatsoever and her “solutions” did not solve anything. My fiancé and I managed to solve our own problem with the online return system. Store Employees at the location were fantastic and helpful. In summary pickup location gets 5 stars, customer service rep at the provided number no stars. She should be sent for retraining with these people since they know how to do her job and she doesn't.

Jake H. 
Rating:
3.0

I was not given the dolly I paid for, to be fair I forgot to ask about during pickup the the clerk did not remind me or provide one for me and I was still forced to pay for the dolly fee Followup questions about the exchange can be directed to my email at maxp.martin311@gmail.com

Max M. 
Rating:
5.0

Dropped off on a Sunday so business not open. However it was a closer location to our home to drop off

georgia C. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Nikki M. 
Rating:
1.0

The vehicle we rented had a horrible smell in the cab. Which is a little gross. We were hella over changed. Prior to the recent time we rented I was also over charged and though I would give U-Haul another go around and welp I was very disappointed.

Landrie C. 
Rating:
5.0

Customer did not leave a comment.

Myles A. 
Rating:
5.0

Customer did not leave a comment.

TONY H. 
Rating:
5.0

Customer did not leave a comment.

Dada Z. 
Rating:
5.0

You guys do everything well can go down on gas per mile we already put the gas back where we got it.

shaquille M. 
Rating:
3.0

We ordered a 15 ft truck over a month ago. We had to use a 20 ft truck instead. They didn't make us pay more although I'm sure the travel costs were higher. They were great about changing our arrival times for rental. People were friendly.

brian L. 
Rating:
2.0

Customer did not leave a comment.

Barrett B. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

I would like it better if the interior of the windshield was wiped off. It was pretty spotty and I didn't have time all day to do the cleaning on it because I was so busy. That would make it easier for the customers to drive your vehicles. . The vehicle was in very good shape and I would rent again from you. A customer service is very good.

Jane B. 
Rating:
5.0

Customer did not leave a comment.

PEGGY C. 
Rating:
5.0

Highly recommend this location, very convenient to rent. Everything is great. Fast check in check out.

Shokhan T. 
Rating:
5.0

Very helpful on the rental and the return. When it's fast, easy, and affordable, you can't go wrong.

CHRISTINA J. 
Rating:
5.0

Customer did not leave a comment.

Dana L. 
Rating:
1.0

Absolutely brutal experience. Using the U-Haul website, tried to rent a truck. Couldn't from the closest location, so I went to the next closest. It said they had a truck, and I could schedule a pick-up time between midnight and 3:30am, or after 4:00pm. Wound up having to call the 800 number for assistance. The gentleman who answered was helpful and scheduled me for a third location, which was unmanned on the weekends (Saturday rental). It would require a check-out via the U-Haul website or app. Upon arriving, I went to the U-Haul website to complete my check-out. No matter what I did, it told me my session was timed out. I logged out and back into my account several times. Thought I'd download the app and try that. Logged in, found my reservation and clicked on it. Then it told me the page I was trying to access didn't exist. Wound up having to call the U-Haul 800 number again. The woman who answered said that it would do that even if you were even just 1 minute after your reserved time (I don't think that's actually the case). She worked to assist, and pushed my reservation back an hour thinking that would help solve the problem. At that point, she wanted to transfer me to someone else. I had to interrupt her to tell her that the website and app were still giving me the same errors even with the new checkout time. I got transferred anyway. Sitting in a parking lot, at a business that is closed on the weekend, now nearly a half hour after my originally scheduled pickup time, I got to wait on hold....for over 50 minutes. Another customer showed up because they had trouble getting their truck from a different location and were directed here. They were also frustrated, spent time making multiple calls and waiting on hold with different departments, but eventually got their truck and left. I was still on hold. When someone finally answered, they wound up having to cancel my order and re-enter it. I finally got to begin the checkout process. All said and done, I wound up getting the truck nearly two hours after my originally scheduled time. As part of the mobile checkout process, you estimate how many miles you will drive. I said 50. I had asked one of the phone reps previously how that worked, and they assured me I would see the actual mileage reflected on the final bill. When checking the truck back in, I got billed for exactly 50 miles (pretty sure that's not the amount we drove that day). But it said my final bill would be in my email. As of now, that still hasn't arrived, and I'm doubting it will. In the end, it's probably less than $20 difference and I'm not going to pursue it just because I imagine it involves another lengthy hold on the phone and that isn't worth it to me. This process already ranks right behind "passing a kidney stone" in terms of my life experiences, I really don't want to see how much worse it can get. Understand, this is all about the technological problems with U-Haul and not an indictment on Morris Auto & Truck. But I certainly wouldn't recommend this location (or maybe any?) due to these issues. When it comes to your move, find a friend with a pickup. Flag down a passing FedEx truck and see if the driver will take a bribe to throw your stuff in back. Or just carry it on your back.

Andy G. 
Rating:
5.0

EXCELLENT SERVICE! I DROPPED OFF LATE AND THEY DIDN'T CHARGE A FEE! WILL COME BACK!

Sloane W. 
Rating:
5.0

everything was great!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Cody H. 
Rating:
4.0

Customer did not leave a comment.

Tyler T. 
Rating:
5.0

I needed a trailer to move a piano and these guys helped me install a hitch and hook up the trailer. Very nice. Appreciate their help!

VICKI C. 
Rating:
5.0

uhaul pick up after hours is easy. truck is new.

Haley N. 
Rating:
4.0

Customer did not leave a comment.

Lamin C. 
Rating:
5.0

Everything was great. I had to return one day late. They didn't charge me for an extra day.

JANLEE L. 
Rating:
5.0

it was our first time having to rent a truck from this location and it was a hassle free experience and easy to do. we made a reservation, arrived on the date when we ordered it and we were happily on our way. the lady behind the counter was nice to answer a couple of questions i had regarding the rental as well. the price was also fair.

Ayden B. 
Rating:
3.0

Clean out the truck prior. Start with a full tank, end with a full tank.

Anthony P. 
Rating:
3.0

It was pretty dirt trash in cab and back of uhaul but other then trash the uhaul drove great

Tory G. 
Rating:
5.0

The guys knew what I wanted, double checked with to make sure I had everything I needed. Good job fellas.

Pablo A. 
Rating:
5.0

check in was easy and fast. staff is super nice. trailer was good and clean. will definitely come back and recommend this place. it's an auto shop so they also repair trailers and trucks if you have any issues which is great.

Rosalina G. 
Rating:
5.0

Customer did not leave a comment.

Corey R. 
Rating:
1.0

Uhaul dirty at pickup location. Had to ask for it to be cleaned. Reserved tow trailer was too small for the vehicle I was towing. 3 hours later it was determined determined u-haul did not make a trailer big enough for me to toll my vehicle. I'd hire someone to drive my vehicle out to Colorado and pay their way back to Nebraska. All around bad experience.

Savannah R. 
Rating:
1.0

Customers given incorrect information and end up getting ripped off. This was an absolute disaster and will never rent a uhaul again

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Unit was rusty and hard to adjust

DON S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
1.0

One flat tire on trailer as soon as loaded. Second tire well under pressure

Michael W. 
Rating:
1.0

The keys were in the wrong box and I had to call The 1-800 Number several Times to Finally get the truck. It was a bad experience

Melissa J. 
Rating:
4.0

Customer did not leave a comment.

Calvin F. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

OWEN O. 
Rating:
5.0

Great customer service, pickup and drop off

Robert P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E V. 
Rating:
5.0

Do a walk around before you drive off and look inside to make sure it's clean and all the wooden rails aren't broken. Someone peeled off the letters (the small black ones) on the side of the truck and it said something sexually derogatory.

Philip B. 
Rating:
3.0

Again would never use uhaul again. I can't rate this exact location because all I did was drop off my truck and leave the keys in the box.

Deena G. 
Rating:
4.0

Customer did not leave a comment.

Greg H. 
Rating:
1.0

Customer did not leave a comment.

Jon M. 
Rating:
4.0

Customer did not leave a comment.

Jeff F. 
Rating:
1.0

I was charged $170.01 for 72 hours!!!

Kim B. 
Rating:
4.0

Customer did not leave a comment.

Derek J. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
3.0

Easy to find and ample space to drop off the truck.

JOHN R. 
Rating:
2.0

This whole experience has been a nite mare and I have been way over chargef..I am not happy at all.i would never recommend you to anybody..

Laura G. 
Rating:
4.0

Customer did not leave a comment.

Donette E. 
Rating:
3.0

Customer did not leave a comment.

Allison Y. 
Rating:
5.0

Morris Auto was fantastic!! Would definitely recommend using them

Michelle O. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

Khammoune P. 
Rating:
3.0

Customer did not leave a comment.

Michelle M. 
Rating:
4.0

Customer did not leave a comment.

ted M. 
Rating:
5.0

Customer did not leave a comment.

Erick Anthony D. 
Rating:
3.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Everyone was awesome here. Great place.

Randall M. 
Rating:
5.0

Great friendly staff, and clean location. Nothing needs to change.

Justen B. 
Rating:
3.0

Customer did not leave a comment.

Janlee L. 
Rating:
4.0

Not a fair day to compare. This was a few days after a huge snow storm. I was a little disappointed the equipment had to be pulled out of the snow and I had to ask to have the bed cleaned. It was full of snow. I would have expected the equipment was prepared and checked the day before

Douglas C. 
Rating:
3.0

Customer did not leave a comment.

BERNARD P. 
No reviews have been submitted for this location.

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