Customer Reviews for Most Convenient

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Most Convenient

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Debra W.
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Customer did not leave a comment.

Nicholas L.
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Customer did not leave a comment.

bernadette B.
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Excellent service!

adriana M.
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Customer did not leave a comment.

THOMAS G.
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Customer did not leave a comment.

David N.
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The U-Haul app is a complete joke and you should not push out a convenience tool when its clearly not ready. I downloaded the app and put all my information in the night before the pick up. Personal information, photo of my self, front of license, back of license, license # etc. The when I got to the lot and tried to pick it up it asked me for all the information again... after doing it a second time it still said the photo needed to be taken again... If it was bad when i entered it why did it take 24 hours to inform me while im outside waiting in the cold. The Chat service in the app is a pathetic and was shocked when i found out it wasnt a bot. your reps provide 0 value. The only thing can could seem to put together are auto replies which in no way acknowledge my frustration, or how to improve the photo so your system captures it. I eventually just ended up going inside to talk to speak directly with someone who confirmed the photos were taken and fully readable. If you are going to make an app this is well below an acceptable threshold and your staff needs training to actually provide value. It should not take 30 minutes to pick up a truck when i book it the night before in advance. If it took this long to get an Uber they would have failed. The attendant inside the store however was super helpful and empathetic. But this app and experience I had with your support team is pathetic.

Adam J.
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Great experience overall! Only problem was the truck was very hard to open, due to the extreme cold. Anything to help customers with this would be appreciated. Other than that, great service, great location!

Paul O.
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Customer did not leave a comment.

VICENTIU D.
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Excellent customer service. Convenient location!

MICHAEL O.
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Clerk, Sean was excellent

Ursula Z.
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Just a note that you should arrive at least 15-20 minutes before your booking time for the process to be completed. Very friendly people to deal with and hard working...all's good.

joe S.
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The service person was very helpful in helping me to choose the right vehicle. I will return here for my next vehicle rental. Thank you Joe

JASON C.
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very nice owner/dealer

David S.
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Always get great service at this location.

Alex H.
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Customer did not leave a comment.

Megan C.
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DONALD M.
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Allison S.
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Colin L.
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Great service!

tari B.
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The Clark was very very nice and helpful

NOAH P B.
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Great service with a great personality and went through everything very thoroughly

Curtis H.
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Customer did not leave a comment.

Scott M.
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Diana S.
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UHaul agent was very friendly, explained the complete contract and helpful to get us on our way.

Fadi H.
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Ranko K.
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Keep up a good work.

Brenda W.
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David K.
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Quick, simple drop off, helpful staff!

jennifer G.
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Customer did not leave a comment.

CHAD D L.
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Absolutely nothing. We had great friendly service. ??????

robin C.
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I had booked a 15' truck at the 588 Queen St, Kit. location 2 weeks before my move...they never sent the "code" to get the keys since they were closed on Thanksgiving day. I called 4 times in days leading up to Oct 14 and he said he would send it but never did. At the last minute 30 minutes before my pick up time I had to go Lancaster St and there I rec'd expert service. I only picked Queen St. because it was 15KM closer...would never go there again but I have used Lancaster in the past and would recommend them every time.

Geoffrey F.
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Customer did not leave a comment.

JOHN D.
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Superior customer service, efficient, pleasant, professional, a pleasure to deal with. I go there every time I need to rent a truck.

jong kyu K.
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I filled the Gas when I returned the truck but he wanted to charge gas fee so, I showed the picture that I took it when I get in the truck first time. Then, he did not ask anymore. I think he knows the gas was filled but he just tried to take my money. How come! He is not honesty.

Scott C.
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Customer did not leave a comment.

OLAYINKA K.
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Customer did not leave a comment.

Grzegorz W.
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Ralph K.
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Michael C.
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Excellent service

Kathryn L F.
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Customer did not leave a comment.

Jinwei Z.
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Customer did not leave a comment.

Mark S.
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UHaul online booking was not very smooth. Van pickup location was changed to a different location without prior notification. Service was excellent though.

Ming M.
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Customer did not leave a comment.

Anouk B.
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MARK S.
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Owner was great, will absolutely rent from here again

Seung Jong H.
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Customer did not leave a comment.

dung P.
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Richard H.
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Gabriel M.
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Not necessarily a comment about this location specifically, but the UHaul website shouldn’t allow me to book a truck for an unavailable time. I booked a truck at the downtown Kitchener location for 7 am on Saturday only to be told the day before that the truck would be ready for 4 pm, thereby messing up all my moving plans. Luckily the operator managed to find a truck at my preferred time at this location, but she tried to dissuade me from looking because she said there would be nothing available in Ontario at my preferred time.

doug M.
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Customer did not leave a comment.

Martin A.
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Kellen S.
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JENNIFER B.
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Tracy Ann N.
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jessica A.
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Enrico C.
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Kellen S.
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Nick was very personable and helpful. Will definitely go back next time.

Raymond Y.
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The person randomly charged me 5.7 liters on gas when I drove only 15 km on a 9 ft trunk. When I picked up the the mileage on contract is 0.5 km over the odometer. My point to make is that liter charged has to be reasonable and not forced on your client. I ran out of time to return the trunk. I used to go this outlet and I will not go there again in future based on this bad experience.

Patrick M.
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Great customer service. Van was ready, paperwork was done quickly and very friendly staff. Great experience.

Bonnie C.
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The store owner was incredibly helpful and knowledgeable. He made this experience quite enjoyable.

DANIEL A.
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Quick and friendly service. A+

Colin W.
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The people at this location really are the best I have ever experienced in terms of service, concern and delivery, with UHAUL over many years!!!. I tried to book your Northfield location and booked a couple times and nothing but shit service and no concern. I would give the Lancaster location at Most convenience a FIVE STAR!!! Great people make all the difference for sure. Its hard enough moving to begin with, so all good with me.

James S.
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Customer service and timeframe to get my rental was above average and most definately enjoyable and the fastest and best location I have ever been to.Service was impeccable.Im from Guelph Ontario but will be using THIs location when I need a rental again because the service is above the best and will definately send my friends there.It makes the world of a difference wen the renter is easy to deal with and makes your experience great.I left with a smile and absolutely satisfied and would give him a 100% and a 10 on the 1-10 scale with 10 being the best

Michael G.
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Again, great customer service.

Karen S.
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Customer did not leave a comment.

JONATHAN N.
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Was over charged for km I did not drive. Lost a customer for life.

David S.
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Customer did not leave a comment.

JESSICA M.
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Great spot, very friendly.

Irmina K.
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work on location txt changes... not working well and extremely confusing! We were directed to different town for pick up, email confirmed original location but txt changed it..... not liking how this happens after all had been reserved and confirmed

Jeremy D.
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Customer did not leave a comment.

Jon W.
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Bing F.
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JESSICA B.
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Bogdan M.
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Keep up the great work!

Karl R.
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We put on hold a trailer only to arrive and noticing it being too small. The owner of store was very accommodating and we ended up using a van and keeping it 2 days. The service was great and we noticed a very loyal customer base...we are now one of them...they made us feel like family and that we are in good hands and will be cared for as if they were renting vehicle....I will drive further just to use this location

Barry R.
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Robert E.
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james O.
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Repeat renter...this is my prefered location

rick L.
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Very pleased overall. Now that I know it was that easy, I will do this more often rather than bother friends.

James Clare F.
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Customer did not leave a comment.

David W.
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The owner was extremely friendly and helpful. We will be making this our location of choice.

David S.
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Customer did not leave a comment.

William V.
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Very friendly. Nice to be able to get a tasty pizza slice after finishing

Greg R.
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Customer did not leave a comment.

Mitchell R.
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YIJING L.
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Customer did not leave a comment.

ALAN R.
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ALAN R.
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john E.
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jeremy D.
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Store workers above average friendliness! Would definitely recommend! 5??

Benjamin L.
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Customer did not leave a comment.

Jennifer H.
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Paul D.
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timothy H.
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Scott B.
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See earlier comments. Very disappointed, felt like I got screwed by a big company. I will not be using UHaul again.

MIROSLAV L.
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Great and professional service. Thank you U-haul for everything !

Stephen F.
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Customer did not leave a comment.

Keith G.
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Customer did not leave a comment.

Rubens Martins D S.
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The tank wasn't really full when I got the truck. I used a 9' truck to a very short distance (~21km), and when I put more than 8L and stop the nozzle because I noticed it would put more more than 5 ~ 7 L as expected. For short distances the costumer should not be required to fill the tank, but then paying an amount based on the travelled distance.

John D.
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Nick was very helpful and provided me with excellent customer service. It's the go to place for me when I need to rent a truck.

No reviews have been submitted for this location.

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