The day started with a reservation I was to pick up. The dealer was n it there with the door locked and would not answer the phone. I then was moved to a different location, once I I got there the equipment was broken and was sent to another location. Meanwhile this is over 100 kms of driving from my home. Once I got to the last location they didn’t seem to know I was coming and were confused about the equipment I needed. It then took over 45 minutes to get my paperwork done after I already had a reservation. I then had to cancel it all together and order it my self at their location via the app. I then had to connect and do the chains and wiring myself before leaving. On drop off I also unhooked the equipment by my self and no one even came out to help or physically see that I dropped it off. Today was the worst experience I have ever had. No to mention all this time made me miss the appointment I had set to deliver the car and will need to find means again on Monday. Very very poor situation all around.
MARKO K
Newcastle Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newcastle, ON L1B1H5
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Customer Reviews
- 3.5 Average Customer Rating
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The wires to attach the lights was not long enough, they didn’t reach the vehicle, they didn’t even reach the tip of the trailer arm. We had to buy an attachment. This took time out of the short time we had on a very bad weather day, we had freezing rain.
SHERI PHelpful and efficient customer service. Truck was clean and ran well. Thanks!
SHAUNA LThe truck was clean.on the outside but very dirty inside. A good vacuum job would of been appreciated before I picked up the vehicle.
SUSAN CEverything went smoothly and very professional.
PAUL G