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CHERIE F
Customer Reviews for Motorcar Resource
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The experience was great, they were kind and competent.
MATTHEW PWasn’t to friendly but did his job.And said have good day!
WENDI HHire second employee kind of long wait when he has to run the drive threw and the uhal but other then that he was great.still have not received my deposit back.
TREVOR DVery friendly and knowledgeable staff.
MATTHEW KReserved a 20ft truck online and received email confirming a 20ft truck. Received a phone call confirming a 26ft truck! “no, I reserved a 20ft” ok, we will update the reservation. Arrived to pick up our truck and received a 26ft truck. Now I am paying more for what I did not need. Update your reservation system. Feels like I got scammed for more money. But it did work out and the project got completed. Thanks.
ROBERT WBoth U-Haul reps I had at pickup and drop off were well trained and nice. The weather made me miserable and they made the experience great. Thank you for hiring the best.
ANTHONY FMy experience was ok the app was glitching so I had to call the 1800 number to complete my pick up and the low tire light was on but overall it was a good experience
Katy RGood service
Alberto RVery nice and helpful
CAROL BNada, all good!
MELISSA SThe passenger mirror wouldn't adjust what so ever making it difficult to drive safely.
Christopher TVery friendly, very knowledgeable on the equipment. I wish ebery place was like this !!!!
SCOTT WWas supposed to have a mobile pickup. I was never sent any codes to get keys and had to have the site rep get me keys. The site rep was very rude and unfriendly.
JACOB HVery friendly no problems with anything. Would definitely recommend them.
ROBERT NPersonnel were polite and helpful. U-Haul site was easy and convenient.
BRUCE LThis places "boss" is an unprofessional, rude ahole. And please tell me what the point is of making a damn "reservation?? Because, instead of making a quick, efficient transaction, all my information had to be frustratingly rehashed ever so slowly not just once but twice over an hour later. Why? Because one of your employees failed to mention to me when speaking with her over the phone about this so called reservation as I informed her that I would be paying in cash that it requires an additional $100!! Which, btw is an utterly absurd policy because my credit card info was required and given. But that is a different issue entirely and only mentioned here as it ties in with thw overall customer experience. So, instead of walking out of that place(with truck key in hand smiling) shortly after my arrival around 11am that morning, I was walking back in over an hour later now a very pissed of U haul victim. But hey now I can pay with my cc. I had only brought enough cash with to pay you guys. So when I went to give you guys my cold hard cash idiot across the desk couldn't wouldn't take it. UNBELIEVABLE!! So now, instead of taking said cash to a place I'm familiar with and depositing it to my card before driving 90 plus miles to a place unfamiliar to me ...if only she had told me then but to wrap this up... I didn't walk out of there till almost 1pm. And this began a costly, highling upsetting chain of events that even took up not just that day but the entire next day and still has put me behind but it was me who was going to owe you for being a little late returning said truck even though the thing setting all this in motion falls upon your lap. Truly unbelievable...
ROBERT EEverything was easy and as planned. Thanks
BRADLEY CMy go to uhaul location!!! Not them but the process to return on the inside of the box for online is not user friendly. They need to develop a texting return system that is easy to follow!!!!!
BELINDA MVacuum the cab, it smelled like cigarettes and so did the office. I couldn't breathe where I picked it up in Marion!
DEBRA CThe smell inside of truck was kind of stuffy of old cigarettes smoke 💨 Otherwise it was awesome
TAMMY SThey are the best center around as far as I’m concerned. I choose them locally for all my situations.
BELINDA MI put the gas where they left it for me which wasn’t much and then charged me over $60 for gas. You can’t leave a truck on empty and expect someone to fill it up. I was charged over a $110 for 6 hrs of service never again you are ripoff’s
Vickie BKeep it up Well done
srinivas rThe truck was well maintained. Thank you.
Cynthia KEverything was great , both the guys I talked to at this facility , were very professional and helpful with my questions. I would highly recommend this business . Thanks Brian T Robichaud
Brian RI was quoted ~$92 over the phone including insurance. I got to the location and was told that quote didn't actually have insurance included and my total went up to $115.24 total with an estimated 105 miles. I got back in town and put ~3 gallons of gas in before the truck kicked off 3 times like it was full (the gas gauge was very difficult to read and I didn't want to overfill it) which was $10.99. At the drop off I was told I somehow went over on mileage by 9 miles (though my Google maps says it was only 2 miles over), so there was an additional charge. Also "yeah the truck does that sometimes" and I would have an additional gas charge because it wasn't in the same place as when I left, so that was an additional $6.88 for mileage + $10 for 2 gallons of gas. So I ended up paying $140 all in for the 9' van, which is $48 more than the original quote. The rental experience was easy, but I didn't appreciate the bait and switch on pricing, and am feeling very sour about the inconsistencies. If you need a U-Haul and rent from this place just estimate an extra $50 to be safe because of extra charges.
Katie MOnly location I use
Elizabeth MThe customer service and systems of this location… should be the model. I will always choose them over any other when able!!!!!
BELINDA MGuys were super friendly and fast
Justin LJust pass it on! Worked out perfectly.
Karolyn FI’ve dealt with this location 3 times now and they are always super helpful and the process is easy.
Aaron GThe guy that helped at this location was very rude towards my daughter & I. I asked simple questions as this was the first time renting a. U-haul ever, and he was very sarcastic and not friendly at all towards us. I will NOT rent from here ever again or refer them to anyone else!
Aric SFast and very helpful
Diana DI did not get the requested rental, had to settle for a larger one.
Jon MGreat experience all around
NICOLE SThe drop off place was closed, and nowhere to park the truck. I did appreciate the convenient location.
Eric CThere was a can left in the uhaul that rolled under the gas petal. Almost dying wasn't the best
Joel WVery good service and helpful
Patrick FOnly problem I had was locating correct process for resetting promaster info display screen to show odometer rather than trip stays
Anna MThese guys were extremely helpful and patient with my being late for pickup.
Mike KVery friendly and helpful staff.
Ronald RGreat customer service.
Cherie FI was charged for two moving blankets. I asked for 6 and paid for 6 with my reservation. I didn’t even use the blankets. The plastic was unopened that the blankets were wrapped in. The person at this location accused me of stealing the blankets.
LENA HFor returning customers we should receive an incentive for multiple uses. We are planning on using your service again in a month so it would be nice to receive an incentive or promo for multiple times of returning and referrals of friends to this location.
Amber BAfter hours pick up & drop off needs to fully explained I lost 30-45min of my time slot trying to figure it out
Jennifer TThe guy who helped me was great help.
Erica RThe manager did a wonderful job explaining the details. The van was clean and worked well.
Thomas PThe process was quick an easy, the gentleman working was very helpful.
Michelle CWe didn't drop the truck off until they were closed on Saturday night, so we didn't speak with anyone at the drop-off location. Also, I didn't see the email until Wednesday, May 3, because I just got my internet connected back up that day after the move. I will be in to pay the balance on Monday, May 8, when I get paid.
Bonnie BVery friendly people. I highly recommend them.
Douglas LThe rental agent was super helpful and very polite. Had a great experience. Highly recommended
Derek RTell u Haul they need to make sure ALL openings on the truck (the back door when pulled down to shut) are NOT going to leak. Several of our items, including my Bible from one of my best friends was ruined because of a leak. One of our recliners, was stained because the fabric was drenched when we drove through rain. After paying nearly $600 for a one way trip from Alabama to Ohio to help take care of my mama who has Alzheimer's and be with other family.
Vicki B