Customer Reviews for Motts Powersports Inc
(U-Haul Neighborhood Dealer)

352 reviews

1325 N Main St   Salisbury, NC 28144

(704) 603-6335

Location Hours

  • Mon: 10 am - 3 pm
  • Tue-Fri: 10 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 603-6335

1325 N Main St
Salisbury, NC 28144

Services at this Location:

Location Hours

  • Mon: 10 am - 3 pm
  • Tue-Fri: 10 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

ANGIE W. 
Rating:
5.0

Customer did not leave a comment.

Jordan R. 
Rating:
3.0

Customer did not leave a comment.

TYLEXUS D. 
Rating:
5.0

Clear directions on where to go to complete rental; fast and easy process; clean vehicle; would rent here again if in the area

Kathleen S. 
Rating:
5.0

Was met getting out of the truck, very helpful, thank you.

Mason K. 
Rating:
3.0

Inside windshield was dirty. right side mirror was loose and could not use during travel. made it difficult to change lanes as I could not use this mirror at all. Although I know there was roadside assistance available, I was traveling at night and on a time crunch.

MARY V. 
Rating:
5.0

Mottspowers 1325 N Main St Salisbury NC 28144 Everyone was curious friendly I was give details describe on performance about the U-Haul and especially about the gas mileage

THELMA W. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

WYNONA P. 
Rating:
3.0

While the equipment was clean, it was not functioning properly! The door mechanics was poor and I literally was almost smashed by the door, which is extremely heavy! Please check ALL aspects of equipment before renting!!!

Crystal J. 
Rating:
5.0

Customer did not leave a comment.

Denbo M. 
Rating:
5.0

Everything was more than perfect. Over and above my expectations. Ty

LAURA W. 
Rating:
5.0

friendly and professional

Bonnie M. 
Rating:
5.0

Customer did not leave a comment.

shirley R. 
Rating:
5.0

I had the best experience with this U-Haul company. The gentleman who assisted was kind, patient and explained everything there needed to be known about the rental and allowable mileage. I would recommend and will use this location again.

ANNE ROSE L. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Very convenient. Friendly.

Jason I. 
Rating:
4.0

Everything went well.

TRACI P. 
Rating:
5.0

Your 800 customer service is a big problem. 1 hr an 2 minute wait, seriously?

Lynn S. 
Rating:
2.0

The location is fine. It's uhaul & the 24/7 process that is a huge issue!!! I had to drive an extra 12 miles to pick up the truck bc the original location wasn't available. We couldn't get our things in one day & had to return the truck by 6pm to which I was late bc the check in process isn't quick & simple. I was forced to rent a cargo van for the next day to get the rest of our things. I went to get the van & it was not available!!! Uhaul has made this move extremely difficult on myself, my family & my job. I should've had this completed by yesterday but couldn't bc the items that UHAUL says are available are not!! Thank goodness for Budget rental helping us today 9/29 or many of our belongings would be left behind. I'll recommend to people not to ever use UHAUL 24/7 especially in a time crunch. Do not expect your trucks or vans to be available at the location reserved!! Uhaul company, you don't realize how this can impact a renter who has no other way to move their things. They could lose everything they've worked for because you didn't make sure your client had what they needed @ the time the needed it. Hold up your end of the contract!!! Take care of your clients!! Paid $155 for a truck that shouldn't have went over $75-$80 max!!!

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

JARED P. 
Rating:
3.0

The truck was very old and a death trap, it should be retired from the fleet.176k miles with no air conditioning and the steering wheel falling apart in my hands was less than ideal.

Justin M. 
Rating:
2.0

App wouldn't allow us to make return after hours

Daniel M. 
Rating:
4.0

dropped off on sunday, so cannot rate personel.

SUSAN S. 
Rating:
5.0

Location was absolutely fantastic. Highly recommend

JESSICA G. 
Rating:
5.0

Super friendly and helpful, a great place to rent a uhaul, extremely satisfied with the friendly smiles and service, highly recommend Motts for uhaul rentals

CARLTON J. 
Rating:
5.0

excellent staff. goes out of their way for the customer.

DOUGLAS I. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Excellent customer service at the front desk!! Very efficient and professional!!!

JOY B. 
Rating:
5.0

Very good operation

NEIL P. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Very helpful and customer oriented.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

JESSE H. 
Rating:
5.0

Customer did not leave a comment.

HARRISON L. 
Rating:
4.0

N/a

DIONNE G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
3.0

Please get the a/c in that unit fixed.

TERRY J. 
Rating:
5.0

Kindest folks!

PATRICIA F. 
Rating:
5.0

Very satisfied

PAMELA J. 
Rating:
3.0

Customer did not leave a comment.

JIMMY K. 
Rating:
3.0

Customer service was awesome. Just unhappy about a leaking box which in turn made a stressful time worse. Never had any issues in past!

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
4.0

Customer did not leave a comment.

Felicia H. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
1.0

Extra charges to my card for NO reason! I was not informed of any rental tax which is almost as must as the rental it self and we filled the tank back up to where we got it AND STILL GOT CHAGRED FOR GAS !! Now they won't answer the phone !

SAMANTHA M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

mark W. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

My truck was extremely dirty. There was trash left in the glove compartment from a previous customer. There was tons of food crumbs and dried crusty spills all over the cup holder area. Was the filthiest truck I have ever rented.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

JUANITA M. 
Rating:
4.0

The battery of the truck was dead when I picked it up, I had to wait two hours to be able to get the truck instead of them finding me another one.

Deja B. 
Rating:
4.0

Customer did not leave a comment.

LINDA B. 
Rating:
4.0

Customer did not leave a comment.

TERRY W. 
Rating:
4.0

No issues returning

John S. 
Rating:
5.0

Everything went well he was very helpful with size of unit we need we highly recommend them

Craig C. 
Rating:
5.0

Everything was done in a very timely, professional and courteous manner. I would recommend this business to anyone needing U-Haul services!

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

melvin M. 
Rating:
5.0

Customer did not leave a comment.

Jackie M. 
Rating:
5.0

No suggestions. Things went very smoothly.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

not open for drop off; no instructions on drop off procedure

Timothy W. 
Rating:
3.0

Location was good. The majority of the staff seemed very helpful. The clerk I ended up with was not. It took over forty minutes to get the keys to a truck I had reserved online. Upon leaving, when inspecting the truck, the clerk filled the inside step with watery red mud because he stepped in a puddle where he had parked it. It did not make moving any less frustrating when I had poor service and then a dirty truck (due to the clerk) that I had to clean to avoid fees.

Laura F. 
Rating:
5.0

The price I got told quote over the phone never received a manager call like the u-haul representative told me.he/she will call in 48 hours never got anything

Helen H. 
Rating:
5.0

Thank you for your quick and certious service!

Stephen E. 
Rating:
1.0

The truck required a new battery and a transmission check. There were loose cables that caused the truck's driver display to reset multiple times when going over the smallest bump. Any larger bumps would make the truck misfire. While utilizing the roadside assistance and got a new battery, the truck needed to go into a shop. I had to call and notify my drop off location not to let another customer use the truck until it has been maintained.

Rod F. 
Rating:
3.0

Customer did not leave a comment.

Kennetha M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER V. 
Rating:
4.0

Customer did not leave a comment.

Ken C. 
Rating:
1.0

I paid almost $80 for this truck and didnt get to use it.....complete waste of money

JOHNATHAN P. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Excellent customer service. Have used this place twice, once to drop off a 26' truck from a move out of state to NC and recently a cargo trailer for picking up a billiard table. Could not ask for nicer folks. Very responsive to helping get set up and on the road! Drop offs have been hassle free! Very cool place with sport vehicles!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Jacques P. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
4.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

TYWOLIA H. 
Rating:
4.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

Ralph D. 
Rating:
5.0

Staff is very nice and was great to work with

Joshua J. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Very professionally run. I was pleased when they greeted me by name as I entered the building; anticipated my arrival.

James P. 
Rating:
3.0

Guy unhooked my trailer and was very helpful.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Excellent customer service the associate that took my reservation was most kind

Linda P. 
Rating:
5.0

Customer did not leave a comment.

DEREK P. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

They staff did a great job.

joseph S. 
Rating:
5.0

The guys at Motts Equipment are fantastic! I've rented equipment from them on a few occasions and its always been a quick and simple process in getting what I need.

ARNOLD P. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
1.0

I was told 120 dollars they cancelled my reservation. Then last minute had to go to a random uhaul dealer. And was charged 160 dollars instead of 120

Cody K. 
Rating:
5.0

Very nice staff. I highly recommend.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Lloyd N. 
Rating:
5.0

Customer did not leave a comment.

Crystal L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Helpful and Friendly people

Tia B. 
Rating:
5.0

Customer did not leave a comment.

Julie G. 
No reviews have been submitted for this location.

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