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christopher m
Customer Reviews for Moulin Rouge Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Offer is the best uhaul ever had
ROBERT BCheck out and in were a breeze! Staff was friendly and informative!!
Alma RI think that U-Haul's customer service overall is possibly some of the worst I've ever encountered. From unexplained switching of pickup and dropoff locations to ones which are substantially inconvenient, to a failure to include requested accessories resulting in necessitating a drive to another location in order to do an additional pickup, to the stunningly inefficient phone pickup system whereby no-one actually answers the phone. This last rental experience was appalling with regard to customer service. Remind me to go elsewhere for my rental needs in the future.
OLIVER MGet more pick-up’s
Lee JI was charged for two days when I returned the truck the following day because the facility was closed when it should have been open. After attempting to call the location I received no answer. Very unprofessional and I would not recommend this facility to anyone.
CLARK BDROP OFF LOCATION WAS GHETTO, AND THE LADY THERE DIDN'T KNOW HOW TO GIVE DIRECTION TO WHERE TO PLACE THE TRAILER. AND MADE ME LIFT IT AND MOVE IT INTO PLACE ABOUT 20 FEET AWAY FROM WHERE SHE TOLD ME TO UNHOOK IT. I FORGOT MY LOCK ON THE DOOR AND WENT BACK AND THE TRAILER HAD ALREADY BEEN RENTED OUT AGAIN, WITHIN THE HOUR. AND THE LADY DIDN'T KNOW HOW THE NEW CUSTOMER WOULD BE ABLE TO GET THE LOCK OFF IF I HAD THE KEY ON ME. I ASKED HOW WOULD I GET MY LOCK BACK, SHE SAID, "MAYBE THE CUSTOMER WILL RETURN IT WHEN THEY ARE DONE." I SAID HOW ARE THEY GOING TO USE THE TRAILER IF IT IS LOCKED, SINCE NEITHER YOU, NOR THEY EVEN INSPECTED THE TRAILER TO SEE THAT THERE WAS STILL A LOCK ON IT. SHE SAID, MAYBE THEY WILL USE A CROWBAR TO TAKE IT OFF. I SAID IT IS TOO SMALL TO PRY IT OFF, AND THE TRAILER MAY GET DAMAGED IF THEY TRY. I HAD TO BE THE ONE TO TELL HER TO CALL THE CUSTOMER AND TELL THEM I COULD GO UNLOCK IT. SHE RELUCTANTLY CALLED, AND LEFT A MESSAGE. NEVER HAD SUCH INCOMPETENT AND INEPT SERVICE.
ADRIAN MCustomer service is outstanding, I will recommend this location to all my friends.
Lee JLike a new truck; runs smoothly & no issue with the truck
PETER SNothing everything was perfect thank you
FLOYD BThe location isn't ideal but I'm just renting a truck so I don't care. But as far as the truck it was clean and almost full of gas, the staff was what made the experience great.
John BN/A
LAQUIVA EGreat
ALLEN LBeen a U-Haul member since I the early 1990's and this place fits all my needs.
LOVITHIA FYou are great, thank you
ALLEN LThey are the best in love them
ROBERT BAs far as I can tell this U-Haul company does not need to improve anything for the next customer. Everything is good... professional, courteous, and so on and so on.
NELSON AExelente servicio
hyti mGreat service, courteous, and easy process. Thank you for your professional care.
Sara Mget more pick-up trucks
Lee JI dropped the trailer off the night before so we could get the U-Haul itself unloaded. Location is super convenient. I am one turn before to it on University Center Drive. Dropped the U-Haul off and he was lighthearted, good humored, and pleasantly transparent business man.
DEMETRI CI did a self check in after hrs . Worked out perfectly.
Willian JThe employee showed up after I sat there for 15 minutes. The place was filthy and stunk horribly.
Ronald TThe location not enough space, and trash smell so bad. But the staff she’s nice and friendly.
JOSEPH VKELLY IS THE BEST EMPLOYEE YOU HAVE
ROBERT Bstay open a little longer
Lee JEverything went very well. Easy pick up and drop off. I would recommend this U-Haul
Stephen BKelly is the best uhaul worker ever
ROBERT BKelly is great. Very helpful when we had to keep changing our move in date because there were issues with our lease. Vehicle was good, the appliance dolly was a life saver.
JEAN SThe site was dirty and disgusting. Water everywhere. Little tiny trailer to conduct business in and U-Haul automatically assumed your going to use more miles than you are so in the end you have to wait to get your money back
JENNIFER PThe vehicle was alright in cleanliness . The seat belt clip didn't work and it wouldn't stop alarming. The gas and brake felt off, maybe cause it's an older car. Shifting also felt weird.
HAILEMELEKOT YLower your prices ( that’s a joke).
NEAL Pplease revise the work time in the internet informed that open on Sunday and it is not correct ...
Oswaldo TSee above. I want my money back.
BRANDY Cnothing...the experience was great
Melanie VI rent trucks often and this is the place to do it!
ROBERT Bbad Location, but equipment was travel worthy. Friendly Staff. Very nice. Not much can improve. Service was great, just location could be complicated for people returning trailers or trucks.
CHRISTI OGreat service from both employees when renting and returning truck. Thank you
Anthony HLo 1ero que deben hacer y unico a mi saber, es mejorar la app de la compañía y la atención al cliente en el num de tlf brindado. Estuvimos mi sobrino y yo más de 20 minutos tratando de devolver el carro por la app y nada. Tres veces llamé al número brindado y no me atendieron. Al final tuvimos que hacer las cosas cómo está registrado en la cámara frente a la caja del candado con las llaves u otra cámara. Fue menos el tiempo que demoramos alquilando el camión que devolviéndelo. Por lo demás, mis felicitaciones a la señora que nos atendió y el camión en excelente estado.
VLADIMIR CThe staff, and management were very friendly. With the pandemic happening, I was late on a few payments. They were very understanding of my situation, and were completely helpful in easing my stress during the difficult time I was having. There were a few times even before the pandemic, that I had to wait for someone for about 20 minutes to open the gate so I could get to my unit. Other than that, I don’t have one complaint. It was very secure, and always very clean.
Nicholas B | Overall ExperienceWhen i called this location the person that answered was rude and then stated when trying to cancel the unit that he didn't have anything open anyway so it didn't matter..
Tyann S | Reservationnbghv
paris b | Reservation