This location was 10 miles from where my auto transport pickup was. Not what I reserved for. I had to drop my car at the transport location and Uber to the truck pickup location. When I got back to the transport location they did not know how to hook up the transport and load the vehicle. Totally unacceptable.Timothy T.
Customer Reviews for Moulin Rouge Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BRENDEN CHASE B.
Nice people to deal with,very helpful!Lieh H.
Customer did not leave a comment.Joseph T.
This was my first time using a hitch I called to see what's the place open , The young lady told me they didn't close until 8 PM I got there at 7:00 PM no one was there so I went to security guard came by I asked him what am I supposed to do because I have a hitch and it needs to be lifted off my car. Yeah a long story short no one was there to get the hitch off my car and when the security guard called his manager they told him to tell me that I need to take it off myself because they don't do that there this location and I had to ask someone else to help me take it off the car well and doing so because I couldn't keep his hitch that my car was damaged in the process it shipped a little plastic piece off of my car. Because I will never ever rent U-Haul Nora well I'll tell a friend to use U-Haul. This experience has been really bad for me and even when I talk to the customer service lady I explain to her what was going on.HARLETTE M.
This U-Haul is the best GUARANTEED!Jesus S.
Be courteous and continue helping. Thanks so much for helping us. First time driving pick-up truck. A great feeling! Made me very comfortable with their greeting. I've already recommended some folks. Have a great day!Nicole L.
The truck was never cleaned. There were 3 big pools of a very sticky material in the truck. The blankets were never cleaned. It turned out they were FULL of clay and dirt and ended up in our living room. When I called back to make it aware there was absolutely no care, said it was the process and NO CUSTOMER SERVICE. I attempted to call the main number and the automated computer said the wait time to speak to someone would be 53 minutes. BUYER BEWARE OF LACK OF ANY CUSTOMER SERVICEIra G.
Thank you again Ofer for your fantastic customer service and the greatest of attitudes.Guy O.
Customer did not leave a comment.MISHARI H.
Fantastic customer service, very easy self drop off !Leroy H.
Customer did not leave a comment.ROBERT N.
Best U-Haul service in Las VegasJesus S.
Maybe a little fasterShawn K.
Customer did not leave a comment.richard B.
went above and beyond thanks for the professional serviceSHAWN L.
Customer did not leave a comment.DAISY MAE W.
Customer did not leave a comment.ray P.
Customer did not leave a comment.Howard B.
The manager whose name is Ofer, again provided great customer service starting out with a friendly good evening and an ice cold bottle of water. Ofer made the process of renting quick and easy. I always rent from here rather than anywhere else hands down.Guy O.
Customer did not leave a comment.Steven D.
Customer did not leave a comment.JOSE A F.
Another great rental excellent prompt service.Guy O.
Excellent experience. No complaintsRhonda S.
The Service was fantastic! Got in and felt welcome! Friendly staff...took the time to go thru information and payment! Enjoy the extra help in getting me a extend day!!! I highly recommend Moulin Rouge Storage Place for UHAUL Pickup!!! 10 Stars!!!!Stephanie L.
This is the best customer service uhaul location everNancy L.
Customer did not leave a comment.SHOICHI S.
Fantastic service again.Guy O.
Representative of U-Haul is on premises, very fast and friendly customer service. Love the place. Would recommend to anyone hauling a house load or just a simple mattress!Andrea G.
Customer did not leave a comment.dillon K.
Customer did not leave a comment.Larry R.
Customer did not leave a comment.JULIAN DARIUS J.
I selected a different pick up locations was not notified of the change until the day before my pick up. This location was also alot hurther than the pick up location I originally requested.Timothu V.
Customer did not leave a comment.Cartez W.
I went over a few miles from the original 20 I told them I would drive. When I returned the truck I told them I went over a few but the reason a went over a few was because when I was on the freeway, the side mirror kept moving and I could see anything to my right and I was afraid I would hit someone trying to move right. From then on I only used surface streets and that caused the additional mileage. Not only that, that truck was empty and I was told that if I left put fuel and left it at 1/4 tank I would be credited $38.50, I left it more at 3/8 and got the $38.50 but I still got charge for the few miles extra.George H.
Customer did not leave a comment.ray P.
Moulin Rouge Storage is an excellent ambassador for U-Haul. They picked us up at the airport free of charge and would not accept a tip. They went through great lengths to get us our truck and auto transport. We initially thought we would have to go to two separate locations to get both items but they personally pulled it together.James H.
The truck that I used the middle council was dirty like the user before spilled juice in the ucup holders. I cleaned it. This is still my top place that meet my need to rent a truck from. Hands down !Letish K.
The best service.Jesus S.
Customer did not leave a comment.Letish K.
This place, the staff, are consistent on greeting you with energy and happiness, getting your U-Haul quickly and just professional. This is my number one spot in all of Las Vegas to rent a U-Haul.GUY WENDELL O.
I was a little lost of where to go. There were more water fill stations then signs of what to do. I did find a door bell after I spoke with an employee who was very professional. A larger sign near the door bell may be needed like "ring me and wait here!".Simon K.
This is a very small location without an actual office. Admittedly it's not the best area of town and initially looks very sketchy. I stood outside for a bit when a masked person came to the gate. He asked for my information and went to get my moving van. While he was doing so I received a message from Uhaul and answered the questions asked. It wasn't long before he pulled up with the vehicle. I have to say this gentleman was extremely friendly and pleasant to deal with. I was very impressed with how kind he was. When I dropped off the vehicle the next day, despite how busy he was, he remained the perfect customer service agent. He was just such a joy!! I'm not looking to move for some time, but I will definitely be happy to come here again.Melissa L.
Nothing!RAMON ANTONIO V.
Very nice and polite and quick in and out. Use the app.Charles V.
The employees at this location are by far the most friendly ones I have got to interact with out of any U-Haul location I had visited before. Great customer service.Frank M.
Best U-Haul rental in Las Vegas.JESUS F.
James was terrific and the vehicle was clean and ready to roll.Alison R.
Not much, never had this great of service beforePAUL M.
the man we spoke and deal with was very kind and friendly, he is awesome.Lorna C.
Call the location ahead of time before using the online reservation form. There is a significant gap in communication between the individual U-haul locations and U-haul corporate.Brandon W.
Just Thanks!RAMON ANTONIO V.
Customer did not leave a comment.Tricia P.
The gentleman was super kind and very friendly to me and my friend!MEGAN MARIA H.
The older gentleman i delt with made the whole experience extremely streamlined. I couldnt believe how rasy he made everything!!! Thank you soooo much!!!MATTHEW RANDOLPH M.
Customer did not leave a comment.SONIA ELIZABETH G.
Fast and friendlyDanette L.
Have staff available during drop off. Have reasonable rates for rental (it was 6x cost to get back to NC as it was to get to Vegas)!MICHAEL F.
Everything was fine. As usual, James was a great help and is a great friend.QUINLAN WESLEY F.
Customer did not leave a comment.Jesus P.
Not Comment.RAMON ANTONIO V.
the manager/owner of the moulin rouge facility is always professional and friendly. I used this place several times . Excellent uhaul branch. I recommend this location !ðŸ‘Peter A.
The best Uhaul in Las Vegas, NVJesus S.
Customer did not leave a comment.MARIA TRINIDAD L.
Customer did not leave a comment.Jose A.
Customer did not leave a comment.PRISCELLA SABRIN J.
Best customer service possible.GUY WENDELL O.
Customer did not leave a comment.Irene T.
Customer did not leave a comment.Tanya C.
Very Prompt, Quick, and Ready to get you in and out!Comiesha L.
One of the friendly, coolest uhaul people I've ever encountered! And I've rented a LOT, and from a LOT of uhauls around the country!!BOTIELUS B.
Customer did not leave a comment.DAYTONA DIAMOND T.
First class and super friendly.GUY WENDELL O.
The best in leadership qualities.Jesus S.
Customer did not leave a comment.CATHERINE ANN C.
The storage compartment has broken track rails, which made one size of the truck practically useless for securing items to. This should have been fixed before renting out the truckCSABA M.
Everything is perfect!! Thank you so much for the excelente services.YORDANKA YULIETT C.
The service and equipment were excellent I had been sent here from the Boulder highway location which was very disappointing I will not use the Boulder highway location againLoretta C.
Called in that morning to make sure my trailer would be ready at the right time. When I arrived onsite, the trailer was clean and ready to go. The owner was friendly and a pleasure to work with.Victor M.
Normally I choose one of the U-Haul storage centers. But this location made a huge effort To make sure my needs were met and that I had a great experience. Highly recommend itWllliam W.
Customer did not leave a comment.Joseph K.
Great customer service wa10Ã—PAUL KENNETH J.
Make sure Uhaul have gas in them when customers pick them up. I had to go out of my way to get gas which added mileageMichael W.
The service from the management is superb and super friendly. There is no improvement needed. 5 star rating all the way.GUY WENDELL O.
Customer did not leave a comment.Aoua D.
The office personnel were excellent!! They couldn't have been more professional! The equipment was clean and ready! I was greeted immediately and with a smile. Kudos to both gentleman running that location and I will definitely use them again!!Nannette M.
James and the team was amazing every time I rented from them.ANTHONY F.
Quick and easy transaction, staff was personable and funKimberly G.
Ofer and Staff do a tremendous job. They are very professional. Take care of you just like you were a member of their family. Caring in asking if there is anything else that they can do for you. He should have another location to set a further example of U-Haul on how to treat customers. Thanks Ofer.tom C.
Great staff the truck was so clean.. Drive well I will be doing business with them again professional people. Thanks a bunch.. marjorieMarjorie J.
Customer did not leave a comment.MILES MARTIN P.
Customer did not leave a comment.Jesus S.
Customer did not leave a comment.Rianne C.
I'll get back to you .on that. I had no problem with the service. The U-haul guy was coolGAMAL GROVER R.
I believe vendors don't appreciate vehicle rentals for one way. I was given the run around. Drop off was greatALEXANDER A.
Sweet and awesome employees, that were very helpfulâ€¦totally recommend themTamika L.
Reduce priceALFRED LOUIS W.
Customer did not leave a comment.JUSTEN CHRISTOPH D.
Customer did not leave a comment.Sean B.
The staff, and management were very friendly. With the pandemic happening, I was late on a few payments. They were very understanding of my situation, and were completely helpful in easing my stress during the difficult time I was having. There were a few times even before the pandemic, that I had to wait for someone for about 20 minutes to open the gate so I could get to my unit. Other than that, I don’t have one complaint. It was very secure, and always very clean.Nicholas B. | Overall Experience