Customer Reviews for Mount Pleasant Hardware
(U-Haul Neighborhood Dealer)

814 reviews

249 Academy Ave   Providence, RI 02908
(Mt Pleasant Area)

(401) 454-8350

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(401) 454-8350

249 Academy Ave
Providence, RI 02908
(Mt Pleasant Area)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

YAZMIN B. 
Rating:
5.0

Customer did not leave a comment.

Zachary E. 
Rating:
5.0

Nada esta excellent

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

Maikel M. 
Rating:
1.0

I believe I was overcharged, I need to call to speak to someone soon. As well as when my employee went to pick up the vehicle our reservations were changed, we were charged an additional amount and the people at the desk were incredibly rude and not helpful.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Olayinka O. 
Rating:
5.0

Customer did not leave a comment.

JAIRO M. 
Rating:
5.0

Friendly young lady that serves me

walter D. 
Rating:
5.0

Customer did not leave a comment.

Doctor W. 
Rating:
4.0

Customer did not leave a comment.

LOURENCO A. 
Rating:
5.0

Everything was great.

elvin C. 
Rating:
5.0

Customer did not leave a comment.

OMAR P. 
Rating:
5.0

Couldn't answer any of my questions. About when I give my deposit back for returning the truck. I'm still waiting for my deposit

Julio G. 
Rating:
1.0

I was charged for an amount I do not owe. I was forced to wait in the cold for 30 minutes, on the phone, all to retrieve a uhual key. Never had a problem with uhual for years, but after this experience, never using uhual again.

Steven V. 
Rating:
2.0

The original truck had barrels and trash in it. Someone there mentioned they had just taken it on a trash/ recycling run. The people there were very polite/ nice about it, and did give another truck. The next truck had cigarette butts all in it.

Aminat A. 
Rating:
5.0

Great store and service

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Angelo R. 
Rating:
5.0

Customer did not leave a comment.

Samuel N. 
Rating:
5.0

Customer did not leave a comment.

ANDREA M. 
Rating:
4.0

Customer did not leave a comment.

Cindy N. 
Rating:
4.0

Everything was done well to accommodate and efficiently aid the customers.

DINO S. 
Rating:
5.0

Customer did not leave a comment.

Rayanne R. 
Rating:
4.0

The security box need to be more secure and the keys don't fit to go through inside the box,

Casemiro R. 
Rating:
5.0

Nothing

am C. 
Rating:
5.0

I love this location I always go There for a U-haul.

KERRION L. 
Rating:
1.0

The truck barely started. Got it with no gas and then when returned it then charged me for gas. Called and they said they wouldn't charge us then they charged $20 for “oil and tires” something I have never been charged for at U-Haul and I rent them 1-2 times a week. Never coming back and reporting as fraudulent charges from this place

Blake B. 
Rating:
1.0

Bad customer service

Jorge F. 
Rating:
1.0

Leave the keys in the correct van

yameliz M. 
Rating:
5.0

Customer did not leave a comment.

Keno M. 
Rating:
5.0

Customer did not leave a comment.

Jesus V. 
Rating:
1.0

Parking lot unclean, weed overgrown, store supposed to be open according to hours on the door. Checking in to get the truck over the phone took almost 40 minutes for me to sit and drive a truck that smells like rancid urine. Offered price $19 is a joke as I paid over $60 to use it for 1 hour. It's offensive how ripped off I feel about this situation.

Carolina C. 
Rating:
5.0

you cant improve ont he service and quality of the experience i had with Mt Pleasant.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

TAJON F. 
Rating:
5.0

No problems getting my truck, easy and fast, i love these guys!

FRANKIE F. 
Rating:
5.0

Your website is problematic when accessed from a phone. I could upload a picture of the front of my driver's license but not a scan of the back. I couldn't use your website to return the truck despite turning ON location services, and when I tried to access the help page, it was covered by a large questionnaire which I couldn't get rid of. Oh well, it all worked out in the end.

David B. 
Rating:
5.0

You guy doing a great job

shawn P. 
Rating:
1.0

I pay $122 for 26 miles

Rabih Y. 
Rating:
2.0

Customer did not leave a comment.

ERNEST B. 
Rating:
2.0

The email that was sent to me said I would be able to successfully log-in and get my UHaul through the website. I ultimately had to download the app instead. Not too much of an issue. But the area I was in had terrible service so everything took a very long time. What should have been a 5-minute task took nearly 30 minutes.

Matthew K. 
Rating:
5.0

The truck had a bit of a smell. Not bad but easily fixed with some febreeze between uses. The lock was broken that was chained to the truck but there was nothing about that on the initial walkthrough portion of the rental. Overall a very good experience with good service from Mt. Pleasant Hardware.

BRIAN C. 
Rating:
5.0

Real easy pickup and drop off. Staff inside was super friendly and helpful.

Michael M. 
Rating:
5.0

Just keep doing what you do.

Cindy N. 
Rating:
5.0

Nothing, Me Marc was great

Rafael N. 
Rating:
5.0

Customer did not leave a comment.

Herlin P. 
Rating:
3.0

Customer did not leave a comment.

Jairo J. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

JESLYAN V. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL M. 
Rating:
5.0

Very friendly atmosphere and kind.

Barbara P. 
Rating:
5.0

Great service 👏 very convenient place 👍

DAURIS L. 
Rating:
5.0

Made renting easy and had the answers to all my questions. Can think of no improvement suggestions.

PAUL D. 
Rating:
5.0

Everyone was polite and very helpful. Luis made sure I was satisfied and happy with my rental. Thank you all for all your help. Exellent service at Mt. Pleasant Hardware.

wilfrank C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Antonio S. 
Rating:
5.0

Very nice service

Edin M. 
Rating:
2.0

Location was fine and staff was helpful. It was awful trying to return though! We were having trouble uploading pictures through the app and website. Apparently it went through even though it had given me an error. So we had to call customer service and they were the ones that told us it did. When we picking up the truck, we were having issues upload the ID also. They need to fix that! The overall location is good and the staff was helpful.

Kenya R. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
2.0

Customer did not leave a comment.

Javier J. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
1.0

Customer did not leave a comment.

SAMANTHA C. 
Rating:
3.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Customer did not leave a comment.

Jhordis C. 
Rating:
5.0

Customer did not leave a comment.

Yaquelin P. 
Rating:
5.0

Just show final bill sooner . Ty

THOMAS F. 
Rating:
5.0

Good experience

Carlos R. 
Rating:
1.0

STOP YOURE DEALERS FROM ATTEMPTING TO STEAL EXTRA MONEY BY EXAGERATING AMOUNT OF GAS I HAVE BEEN WRIPPED OF MORE THAN ONCE AND CAUGHT THEM AT LEAST TWICE LAST TIME THEY REFUSED TO REFUND MY MONEY AND I HAVE PROOF WITH PICTURES OF HOW MUCH GAS I USED

peter B. 
Rating:
1.0

I separated for a 15-foot truck and in the city of Pawtucket and at the last minute they left me with a 10-foot truck and I had to go pick it up in Providence almost 6 miles away, which they charge me as if it had been the that it looks bad from the point where I picked it up

yenny O. 
Rating:
1.0

I was told if I returned before 11:15pm I would not be charged a late fee. Yet I was still charged a late fee. I disputed it and still no response. This companies a rip off

nick S. 
Rating:
5.0

I rented till 8pm Store closed at 4 Didn't realize had to use the app or get charged 20$ for dropping off at 6pm

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

arthur C. 
Rating:
2.0

The truck was the wrong one, papers didn't match up, blinker didn't work, it was a whole ordeal to rent and try and return and I just hope it went well. The self check out process is also confusing. The people at this location are extremely helpful and nice though, the location itself and the trucks just need work.

Liam H. 
Rating:
3.0

The location itself was fine, but the truck I had had a slight foul odor in the box and had a slight smell of cigarette smoke in the cab which I was not a fan of

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

LUIS F. 
Rating:
1.0

Truck was gross and in pretty bad condition inside and out. Not happy w the experience especially for the price i paid.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
1.0

Reserved a truck over 1 month in advance and uhaul representative contacts me the day prior to pickup to say original pickup location won't had the truck. Closest location was 30 minutes away. Wasted 1 hour on move day to pickup truck which also caused additional fuel expense. I won't use Uhaul for future moves.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

MORINVILLE D. 
Rating:
1.0

Customer did not leave a comment.

Juan G. 
Rating:
3.0

As soon as I started the engine, the dashboard indicated to change oil soon. Not providing comfort for me for the rest of the day. I pumped in 5 gallons of gas to get the gas indicator to the 5/8 of a tank where it was when I got the van. The summary bill that was emailed to me showed only 1/2 tank full and charged me an extra $10.35 for the gas. I feel that I am owed $10.35.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Christian V. 
Rating:
5.0

Customer did not leave a comment.

Kirby W. 
Rating:
3.0

The truck inside smelt like extreme marijuana and took 2 days of cleaning and leaving the windows open to get rid of the smell. We rented from Uhaul because they are supposed to be non-smoking vehicles. We had to drive 900 miles with the windows open. Very very disappointed

Timothy K. 
Rating:
5.0

I wouldn't go anywhere else. The experience is flawless. I've been to the large uhaul center and everything was fine, but there's a very long wait to check in and out. Thank you!

Teresa T. 
Rating:
4.0

Wrong pass code was Provide si little late take truck but it's OK. He was fix an hour.

Song L. 
Rating:
5.0

Customer did not leave a comment.

EDWINA B. 
Rating:
5.0

I've used Mt Pleasant Hardware to rent U-Haul moving trucks before. I highly recommend this location due to their excellent customer service. Super kudos to Brenda! I've moved out of their area, but honestly would still use them if at all possible. Our move was terribly stressful and done in awful heat, but they made it easier by just being kind and understanding. I can't thank them enough!

Linda A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

MARIO I. 
Rating:
3.0

The engine check light was on which was concerning from the moment of rental. It would have been great if they could have gone over a few functional items - like the tow haul button, the mirrors, the back latch, etc. the height clearance etc. walk you through the basics don't assume customers know. They were missing 2 of the rental items I had paid for and couldn't figure out how to credit me back the $27. Seems like it should have been easy. I await my credit.

josephine E. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
3.0

I took the location because it was a 10 minute walk away. The cup holder was dirty with loose tobacco I believe. The cab also had a coffee glass bottle stuck to the floor behind the driver seat along with a shipping box on the floor. The location is a bad location to have to squeeze out of with an over 15' truck. The trucks are tucked behind a narrow hardware store customer parking lot, leading into narrow busy downtown streets. As far as picking it up the employee I talked to inside was great. Then the owner/boss came out of no where and scrambled all his paperwork while telling him to hurry up. The owner/boss then took over and threw me my receipt while telling the nice worker to get out of the way...annoying when your paying 840 dollars for a one way trip to Maine, and just want to get concerns answered.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

MINISTERIO INTER T. 
Rating:
5.0

Excelentes servicio gracias

Erick M. 
Rating:
2.0

I looked the truck over when I picked it up, including the inside of the truck bed, but did not get into the truck bed until I got to my storage unit. Upon opening the back of the truck a huge waft of garbage smell hit me and when I climbed up into the truck it was clearly coming from inside of it. My guess is that someone had rented it to move garbage. I brought the truck back early as it was unusable with that strong of a smell. I requested a refund but was denied because I had “driven the truck off the lot”. They offered me a different truck but with no discount after such a waste of time. I was told to call corporate so I am STILL in the process of trying to get a refund. The truck should not have been rented out in that condition.

Zaidee E. 
Rating:
3.0

The truck ran rough, and has an exhaust issue. It was loud even with windows up and AC on. Bacuase of the exhaust/rough running engine it burned more gas then it should have, costing me more money then I should have had to pay for gas. The truck smelled badly of cigarette smoke which was also annoying and uncomfortable for me. Keep in mind, I couldn't put the windows down because of the engine noise. I was pretty unhappy with the whole thing.

Andrew H. 
Rating:
2.0

I like the equipment, but the truck should have been cleaned, and it got very poor mileage.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel G. 
Rating:
2.0

Paying to return is ridiculous, you charge enough already

marie Y. 
No reviews have been submitted for this location.

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